Interpersonal Communication
Textbook Exam Questions
Course Introduction
Interpersonal Communication explores the theories, processes, and skills necessary for effective verbal and nonverbal exchange in face-to-face contexts. The course examines the influence of perception, self-concept, culture, emotions, listening, and conflict on everyday interactions, both personal and professional. Students will engage in discussions, role-playing, and practical exercises to understand how communication shapes relationships and to develop strategies for improving understanding, building trust, and resolving misunderstandings in various social and organizational settings.
Recommended Textbook Communication in Everyday Life 1st Edition by Steve Duckm
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16 Chapters
533 Verified Questions
533 Flashcards
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Chapter 1: An Overview of Communication
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Sample Questions
Q1) Explain why it can be problematic to interpret a symbol correctly in a communicated message.
Answer: Symbols are arbitrary by nature, and do not always depict what they represent (for instance, a heart symbol does not look like a real human heart). Also, symbols can have levels of meaning (for instance, a heart can reflect love, affection, or attraction). In addition, symbols can vary according to the culture and context in which they are used, or according to the relationship between speaker and listener.
Q2) The perspective of 'communication as transaction' is preferred by your text's authors because:
A)It accounts for the correct timing of a message
B)It accounts for the exchange of information between two or more individuals
C)It accounts for the creation of new meanings through communication
D)It accounts for the intention to send a message
Answer: C
Q3) Symbols are always constant in meaning from one cultural context to the next.
A)True
B)False
Answer: False
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3
Chapter 2: Histories and Contexts of Communication
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Sample Questions
Q1) The term denotation refers to:
A)Understanding the implications and background behind words
B)The use of language to identify something in a specific or literal way
C)Failing to understand the implications and background behind words
D)The use of language to identify something in a complex and subtle way
Answer: B
Q2) The term polysemy refers to:
A)Multiple meanings for the same word
B)Limited meanings for the same word
C)Multiple meanings for multiple words
D)Limited meanings for multiple words
Answer: A
Q3) In intimate relationships, we use more personal talk.
A)True
B)False
Answer: True
Q4) Explain what your text's authors mean by 'conversational hypertext.'
Answer: Conversational hypertext refers to the way that coded messages are included in relationships. These coded messages allow people in the relationship to understand layers of meaning without having to explain them overtly.
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Chapter 3: Identities, Perceptions, and Communication
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Sample Questions
Q1) The study of vocalics in NVC includes:
A)Observing tone of voice in a conversation
B)Observing how people claim space and territory
C)Observing how people stand or gesture
D)Observing eye blinks in a conversation
Answer: A
Q2) The study of haptics in NVC includes:
A)Observing vocal variety in a conversation
B)Observing how people time the 'flow' of conversation
C)Observing how people casually touch each other
D)Observing eye blinks in a conversation
Answer: C
Q3) NVC is different from verbal communication because it is:
A)Continuous
B)Under our control
C)Guided by rules
D)Connected to culture
Answer: A
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5
Chapter 4: Verbal Communication
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Sample Questions
Q1) Failing to listen attentively to a speaker because you believe you know more than the speaker does is typical of:
A)Content or representational listening
B)Selective listening
C)Egocentric listening
D)Experiential superiority
Q2) In relational listening, a key question the listener might ask himself/herself would be:
A)Does this message correspond with my understanding of this relationship?
B)Am I able to accurately paraphrase this message?
C)Am I able to receive sensory stimuli?
D)Am I able to attend to and process sensory stimuli?
Q3) When you hear an ad promising a 'lifetime warranty' on a product and doubt whether or not the offer is 'for real,' you are using critical listening to evaluate the message's:
A)Plausibility
B)Source
C)Argument
D)Evidence
Q4) Give a definition of critical listening.
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Chapter 5: Nonverbal Communication
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Q1) The idea of the psychic/reflective self indicates:
A)We use objects to represent our identity
B)We enact different identities in different settings
C)We create our self partly in response to social interaction
D)We use our communicative behavior to express our inner self
Q2) Performing your 'self' requires:
A)Having more money than your audience has
B)Having a responsive audience
C)Having a positive self-image
D)Having material objects that support your performance
Q3) The earliest important influence on a person's sense of origin and identity is that person's:
A)Best friend
B)Spouse
C)Work supervisor
D)Family
Q4) Explain what your authors mean by saying that your identity is influenced by 'society's secret agents.'
Q5) Explain the concept of identity as the 'symbolic self.'
Q6) Explain the relationship between culture and identity formation.
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Chapter 6: Culture and Communication
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Q1) Relationships go through consistent, predictable stages from initial contact to strong attachment.
A)True
B)False
Q2) Discuss the difference between social and personal relationships.
Q3) According to the model of serial construction of meaning, mutuality happens when:
A)Two people have had the same experience but are not yet aware of it
B)Two people have had the same experience and have told each other about it
C)Two people have had the same experience, have told each other about it, and have similar feelings about it
D)Two people with the same experience have discussed it, have similar feelings about it, and make it part of their relationship
Q4) Prospective relational continuity constructional units (RCCUs) would be most likely to:
A)Indicate that one partner is physically absent from the relationship
B)Indicate that one partner has returned to the relationship
C)Indicate that one partner wants the other to leave the relationship
D)Indicate that one partner is about to be absent from the relationship
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Page 8
Chapter 7: Listening
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Sample Questions
Q1) Functional definitions of family are based on which of the following?
A)communication
B)resources
C)biological ties
D)sociological categories
Q2) The fact that religion is strongly connected to family and legitimate meanings of family are debated in politics and mandated by law illustrates how families are:
A)interconnected
B)institutionalized
C)private entities
D)transacted
Q3) Some families are more discourse-dependent than others, having to account for how they are family or why their family is different from the traditional family form.
A)True
B)False
Q4) How is it that the family considered a cybernetic system?
Q5) Explain why privacy management might be a salient issue for blended families.
Q6) Why is the study of family communication important?
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Chapter 8: Personal Relationships
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Q1) Both Tuckman and Fisher recognize in their models of group development that:
A)Groups will generally not get into conflicts until they have had some time to meet and interact
B)Groups generally will not address conflict at all
C)Groups will begin with any conflicts they have
D)Groups will end when they run into a conflict
Q2) Group commitment, or 'togetherness,' is most evident when:
A)Group members are not dedicated to their shared goal
B)Group members demonstrate concern for each others' well-being
C)Group members strive for individual recognition
D)Group members disrespect each other
Q3) Communication in a group must always be formal in nature and must always involve all group members.
A)True
B)False
Q4) A formal group is distinguished from other types of groups because it:
A)Focuses on advising, comforting, raising consciousness on issues
B)Evaluates or creates new concepts or products
C)Produces a best solution for a problem
D)Helps to run an organization
Page 10
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Chapter 9: Groups and Leaders
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Sample Questions
Q1) According to Zweig, which aspect of a worker's relationship with an organization is rarely found in other, personal relationships?
A)Expectations of role performance
B)Expectations of some forms of surveillance and intrusion
C)Expectations of mutual benefit
D)Expectations of an ongoing relationship
Q2) At work, the development of long-term intimacy is one of the purposes of conversation.
A)True
B)False
Q3) Which common term is misleading, because it directs attention away from personal relationships and toward impersonal structures and abstract organizational units?
A)Leadership
B)Team
C)Power
D)Workplace
Q4) Explain the difference between norms and rules and give a personal example of each from your work history?
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11
Chapter 10: Communication in the Workplace
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Q1) Patients who participate in the decision making process regarding their treatment options and protocols often also increase their ________________ to treatments.
A)Medication dose
B)Chance of failure
C)Confusion about
D)Adherence
Q2) Which of the following are principles of patient-provider communication regards providers educating their patients in a manner that is clear and understandable?
A)Provider Expertise
B)Emotions
C)Reciprocity
D)Patient Stories
Q3) Most health care providers most on patient's physical problems rather than psychosocial problems.
A)True
B)False
Q4) Describe the five key elements of patient-provider interaction that impact satisfaction.
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Page 12
Chapter 11: Technology and Media in Everyday Life
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Q1) A person who comes from a polychronic culture would be most likely to:
A)Arrive on time, if not early, for appointments
B)Think of time as a straight line from beginning to end
C)Be less concerned about arriving on time for appointments
D)Be more concerned about business than getting to know someone
Q2) Low-context societies are more likely to:
A)Take more cues from their relationship with the speaker than from the message
B)Pay less attention to contextual issues such as nonverbal communication
C)Pay more attention to contextual issues such as nonverbal communication
D)Pay less attention to the spoken words of the message
Q3) Provide a definition of what it means to belong to a culture.
Q4) A high-context culture that emphasizes community relationships, values, and ideas is more likely to use this kind of speech code:
A)Elaborated
B)Restricted
C)Contextual
D)Linear
Q5) Context has to do with the number of words in a message.
A)True
B)False
Page 13
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Chapter 12: Interviewing
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Q1) Online interactions, which can be close to happening in real time but still have some delay in message sending/receiving, are referred to as being:
A)Synchronous
B)Nonsynchronous
C)Asynchronous
D)Monosynchronous
Q2) Both older and younger people use the Internet for self-expression to the same degree.
A)True
B)False
Q3) Visual symbols used to help substitute for nonverbal cues in online communication are called:
A)Myrmidons
B)Effectidons
C)Emoticons
D)Affecticons
Q4) Explain why an Internet user might choose a screen name that does not truly represent himself/herself.
Q5) Explain Reeves and Nass's concept of the 'media equation.'
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Chapter 13: Preparing for a Presentation
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Q1) Identify why the early views of media as all-powerful, having an absolute/uniform influence on a mass audience, have been rejected by contemporary media scholars.
Q2) Summarize the basic idea behind 'uses and gratifications' theory.
Q3) Media producers are becoming more likely to focus their products on smaller, specific audiences rather than mass audiences.
A)True
B)False
Q4) Explain the basic idea of the concept of 'selective exposure.'
Q5) According to uses and gratifications theory, if you watch a TV program on the Discovery Channel to gain more insight into and knowledge about Mayan ruins in Guatemala, you are using media for the following reason:
A)Escapism
B)Reality exploration
C)Character reference
D)Incidental reasons
Q6) Our cultural backgrounds often affect our interpretation of media texts.
A)True
B)False
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Chapter 14: Developing a Presentation
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Sample Questions
Q1) Last week, you agreed to donate some money for the local animal rescue league, and you feel pretty good about it. Today in the mail, you have a thank-you letter from the organization along with a request for an additional, larger request. What sequential persuasion strategy is the animal rescue league using?
A)Foot-in-the-door
B)Face-in-the-door
C)Pregiving
D)Rewarding
Q2) Which of the following is an example of a speaker using the artistic proof called ethos?
A)"I'm here as a pediatrician to tell you about the importance of childhood vaccinations."
B)"I'm here to tell you about the happiness you can achieve through reading my book."
C)"I'd like to tell you about the scientific evidence that supports the theory of gravity."
D)"I want to tell you how you can live a more principled and moral life."
Q3) Describe the differences between speeches to convince and speeches to actuate. Provide an example of each type.
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Chapter 15: Giving Informative and Persuasive Talks
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Q1) What sets Communication Research apart from Interpersonal Communication as research traditions?
Q2) Communication is affected by societal, political, and economic forces.
A)True
B)False
Q3) The relationships between faculty have little impact on the history of the discipline of communication studies.
A)True
B)False
Q4) Which of the following is characteristic of social science research?
A) Involves laboratory experiments
B) Involves precise measurements of behavior
C) Relies on statistical analysis of what is studied
D) All of the above
Q5) Describe the primary differences between social science and interpretivism.
Q6) Why is communication so important?
A) It is the central to the conduct of society and is affected by society.
B) It is a historically neutral field of study.
C) It is one of the newest fields of study in academia.
D) All of the above
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Chapter 16: Delivering a Presentation
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Sample Questions
Q1) Which type of interview is always conducted with an expert in a given area providing support and advice?
A) Performance interviews
B) Helping interviews
C) Exit interviews
D) Employment interviews
Q2) Successful interviewees do which of the following?
A) speak loudly and confidently
B) use vocal variety
C) avoid nonfluencies
D) all of the above
E) none of the above
Q3) Open questions do which of the following?
A) enable interviews to gather information about an interviewee
B) enable an interviewer to assess the communication skills of an interviewee
C) provide valuable insight in the worldview of an interviewee
D) all of the above
E) none of the above
Q4) _______________________ interviews are those which are greatly controlled by the interviewer.
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