Interpersonal Communication Test Bank
Course Introduction
Interpersonal Communication explores the fundamental concepts and principles underlying effective human interaction in various contexts, such as personal relationships, workplace settings, and group environments. The course examines both verbal and nonverbal communication processes, focusing on topics like perception, listening, conflict management, culture, identity, and relational dynamics. Through theoretical frameworks and practical application, students develop the skills to analyze and enhance their interpersonal communication competence, fostering healthier and more productive connections in their personal and professional lives.
Recommended Textbook
Communicating for Results 11th Edition by Cheryl Hamilton
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14 Chapters
349 Verified Questions
349 Flashcards
Source URL: https://quizplus.com/study-set/1139 Page 2
Chapter 1: Communication and Ethics
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25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/22336
Sample Questions
Q1) Explain the difference between the One-Way Model,the Circular Model,and the Transaction Model of Communication
Answer: Each model gets increasingly more complex and more sophisticated in its explanation of how communication works.
*The One-Way model is the simplest.Communication is a linear process going from person A to person B.
*The Circular Model seems communication as an interactive process that includes some feedback,but sees the process as a step-by-step process
*The Transaction model sees communication as simultaneous,transactional process that includes environmental influences.
Q2) There are three basic communication codes: language,paralanguage,and nonverbal.
A)True
B)False
Answer: True
Q3) Senders are often referred to as decoders.
A)True
B)False
Answer: False
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Page 3
Chapter 2: Organizations in the Workplace
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25 Verified Questions
25 Flashcards
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Sample Questions
Q1) Which organizational model encourages informal communication?
A)Human Resources
B)Scientific management
C)Bureaucratic management
D)Systems/Contingency
Answer: A
Q2) List and discuss several advantages and disadvantages of communicating within the transformational organizational model.
Answer: Advantages include
*Task oriented
*Usually written so clear documentation
*Managers make decisions,clear and chain of command.
Disadvantages include:
*Employees have limited informal channels of communication.
*Employees might not feel supported.
*Employees don't play an active role and have limited opportunities for feedback
Q3) Horizontal communication is not an important concept in the traditional model.
A)True
B)False
Answer: True
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Chapter 3: Handling Conflict, Cultural Diversity, and Relationships
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25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/22338
Sample Questions
Q1) Which style communicator may make others feel uncomfortable by overusing both feedback and disclosure?
A)Private
B)Dominant
C)Sociable
D)Open
Answer: D
Q2) C-type conflict is relational and can side-track a team.
A)True
B)False
Answer: False
Q3) Which style cannot accept criticism gracefully and is usually argumentative?
A)Private
B)Dominant
C)Sociable
D)Open
Answer: B
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Page 5
Chapter 4: Effective Listening
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25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/22339
Sample Questions
Q1) Walk through each of the stages of listening,and explain a problem that might occur in each stage.How does this help you understand the listening process?
Q2) The listening stage in which listeners assign meaning to the messages is called the:
A)Sensing stage
B)Interpreting stage
C)Responding stage
D)Memory stage
Q3) The listening stage in which listeners give verbal and nonverbal feedback to the speaker is called the:
A)Sensing stage
B)Interpreting stage
C)Responding stage
D)Memory stage
Q4) Which of the following statements is true of how gender influences listening?
A)Women are more tentative when the topic is masculine.
B)Men are more tentative when the topic is gender neutral.
C)Neither men nor women are more tentative when the topic is masculine.
D)Neither men nor women are more tentative when the topic is feminine.
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Chapter 5: Nonverbal Communication
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25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/22340
Sample Questions
Q1) When the text says we should work to cultivate more effective nonverbal habits;it suggests all of the following EXCEPT:
A)Consider the context and cultural background of the nonverbal behavior.
B)Watch yourself on videotape and observe your nonverbal behaviors.
C)Role play using hypothetical situations.
D)Ask your family and friends if you can videotape their behavior and take notes
Q2) Which of the following is NOT a suggested way to minimize culture shock during business travel?
A)Take language and culture training
B)Have a sense of humor
C)Be well rested
D)Use English because it's internationally recognized
Q3) Unlike the formal level,in the informal level
A)Rules are openly known and easily stated.
B)Rules and their rationales are deliberately taught.
C)Rules are unconsciously learned by imitation and taken for granted.
D)Rules are unimportant.
Q4) To keep discussions to a minimum,arrange the chairs in a circle.
A)True
B)False
Page 7
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Chapter 6: Anxiety, Technology, and Other Communication
Obstacles
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25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/22341
Sample Questions
Q1) When Katrina got an email from her boss asking "Can you come see me right away?" she interpreted it to mean that she was in trouble.But when she got to her boss's office,she discovered out that her boss had just wanted to introduce her to a special visitor to the office.This is an example of
A)A quid pro quo
B)The use of the wrong sensory channel
C)Cognitive structuring
D)Bypassing
Q2) According to your text,effective company sexual harassment policies should include all of these except:
A)Prompt investigation
B)Publicity
C)Freedom from retaliation
D)Punishment for offenders
Q3) One reason why so many speakers start their speech with humor is that it tends to relax them as well as their listeners.
A)True
B)False
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Chapter 7: Basic Information for All Types of Interviews
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25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/22342
Sample Questions
Q1) Questions following the hourglass sequence
A)Begin with specific or closed questions and move to open or hypothetical open questions
B)Begin with specific questions and end with specific questions.
C)Begin with open or hypothetical questions and move to specific or closed questions.
D)Begin with open questions and end with open or hypothetical open questions.
Q2) This phase is the heart of the interview.In this phase both interviewer and interviewee have the opportunity ask and respond to questions:
A)Closing phase
B)Question-Response phase
C)Opening Phase
D)Orientation phase
Q3) When the interview involves conflict and its resolution,that is called
A)Grievance interview
B)Informational interview
C)Performance interview
D)Interrogation interview
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9
Chapter 8: The Employment Interview
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24 Verified Questions
24 Flashcards
Source URL: https://quizplus.com/quiz/22343
Sample Questions
Q1) Veronica is preparing her web resume (e-portfolio).It is important that she remembers to provide a link to a conventional resume.
A)True
B)False
Q2) The interviewee has a responsibility to be prepared to ask questions during an interview
A)True
B)False
Q3) Which of the following is recommended as an effective way to answer unlawful questions during an employment interview?
A)Answer the fear behind the question rather than the question asked.
B)Silently refuse to answer the question.
C)Refuse to answer and mention that the question is unlawful.
D)Answer the question as it was asked.
Q4) Which of the following is not a suggestion for interviewees given by the text?
A)Speak quietly and in a muted tone
B)Focus on eye contact,appearance,and facial expressions
C)Send a thank-you note
D)Be prepared for any type of interview
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Chapter 9: Small-Group Communication and Problem
Solving
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25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/22344
Sample Questions
Q1) Which of the following "must" criteria are really "operational" in nature?
A)The childcare facility selected must be independently owned.
B)The childcare facility selected must have five years of experience in corporate daycare.
C)The childcare facility selected must employ experienced teachers.
D)Selection of the child care facility must be completed in one month.
Q2) Which of the following is the most effectively worded question for use by a problem-solving group?
A)What position should Zee Company take? toward noncompany use of its facilities?
B)Should smoking on the job be allowed to continue?
C)What are some suggestions for saving energy in our company?
D)What can the union do to stop the unfair practice of merit pay?
Q3) The basic problem solving procedure works best when:
A)The leader is trained in the process
B)The group is large
C)The members are trained in the process.
D)Both the leader and the members are trained in the process.
Q4) What are the three categories of groups generally used within an organization? Define and give an example of each.
Page 11
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Chapter 10: Participation and Leadership in Teams
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Sample Questions
Q1) If the tasks are very simple,the group is very large,and the time for decision is short,which of the following leadership styles works best?
A)Authoritarian leadership style
B)Democratic leadership style
C)Laissez-faire leadership style
D)The three-dimensional style
Q2) When managing face-to-face meetings,a leader should do all of the following except:
A)Start and end meetings on time.
B)Personally take the meeting minutes or notes
C)Use a variety of questions.
D)Listen carefully to all comments,even when you don't personally agree.
Q3) There are five personality characteristics often referred to as the "Big Five" personality factors considered important in successful teams.Which of the following is NOT one of the "Big Five?"
A)Extroversion
B)Agreeableness
C)Emotional Stability
D)Reflexivity
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Chapter 11: Informative Presentations: Plan, Research,
Organize, and Deliver
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25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/22346
Sample Questions
Q1) If you are thinking of starting your speech with humor,consider that you risk coming across as less competent if you
A)Poke fun at your profession
B)Use self-disparaging humor
C)Poke fun at the topic
D)Use any kind of humor at all
Q2) If you are being asked to speak during a very strict time limit,the text suggests you might want to consider this method of delivery.
A)Manuscript.
B)Extemporaneous
C)Impromptu.
D)Memorized
Q3) Which gets defined earlier,the exact purpose statement or the thesis statement? Define each and explain how they are different.
Q4) Blogs as a research tool should be approached with caution because they tend to be more editorial than factual
A)True
B)False
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Chapter 12: Verbal and Visual Supporting Materials
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Sample Questions
Q1) Graphic visual aids improve listener memory.
A)True
B)False
Q2) To present proof of an idea,which of the following would be the weakest proof?
A)Statistics
B)Expert opinion
C)Comparison
D)Examples
Q3) "Follow the rule of four to six" refers to
A)The number of bullet points or lines on a slide
B)The size of the font on a slide
C)The number of words per bullet point on a slide
D)The number of visual aids you should give in a six-minute speech.
Q4) The left side of the brain is used when engaged in which type of supporting material?
A)Images
B)Pod casts
C)Pictographs
D)Statistics.
Q5) Discuss some tips for preparing and using effective PowerPoint presentations.
Page 14
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Chapter 13: Persuasive Presentations: Individual or Team
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25 Flashcards
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Sample Questions
Q1) The comparative advantages organizational pattern,not the criteria satisfaction pattern,should be used when the audience agrees there is a problem but does not agree on the solution.
A)True
B)False
Q2) The following is true of the relationship between audiences and evidence
A)It's not evidence unless the audience thinks it is evidence.
B)If the audience relates more personally to evidence,they are less likely to see the evidence as credible.
C)An audience is only impressed with evidence if you are a high credibility speaker.
D)You don't need evidence if you are a high credibility speaker.
Q3) Speakers who support their assertions by citing firsthand experience
A)Are rated higher in trustworthiness.
B)Don't have to do as much research.
C)Are more highly motivated.
D)Are more likely to provide good eye contact.
Q4) Compare the three common definitions of persuasion.What are some common misconceptions about persuasion?
Q5) List the preparation steps (in order)in developing a persuasive presentation.
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Chapter 14: Written Communication
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25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/22349
Sample Questions
Q1) Ineffective writers often
A)Leave off the introduction and conclusion
B)Are too brief
C)Imagine they are writing to an actual person,instead of a generic audience
D)Leave too much white space on the page
Q2) In written communication,avoid using all capital letters except for emphasis of a single word or short phrase.
A)True
B)False
Q3) A persuasive report contains all of the following except
A)A methods section describing how the information was collected.
B)A problem section defining the problem.
C)A conclusion and recommendations section with suggested action items.
D)A consequences section with detailed consequences of not following the recommendations.
Q4) What delivery skills are necessary to making great videos?
Q5) What are the three characteristics of effective resumes discussed in this text?
Q6) Why use narrations? What are the two things that need to be included in an effective narration?
Q7) The best written communication performs several functions.What are they?
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