Interpersonal Communication Pre-Test
Questions
Course Introduction
Interpersonal Communication explores the processes, theories, and skills essential for effective communication in one-on-one and small group settings. The course examines verbal and nonverbal communication, listening, perception, conflict management, and relationship dynamics. Emphasis is placed on understanding cultural and social influences on communication, developing empathy, and improving techniques for building and maintaining personal and professional relationships. By the end of the course, students will be equipped with practical strategies to enhance their interpersonal competence in diverse contexts.
Recommended Textbook
Interpersonal Conflict 9th Edition by William W. Wilmot
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10 Chapters
285 Verified Questions
285 Flashcards
Source URL: https://quizplus.com/study-set/3600
Page 2
Chapter 1: The Nature of Conflict
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28 Verified Questions
28 Flashcards
Source URL: https://quizplus.com/quiz/71476
Sample Questions
Q1) Adam was taking a public speaking class and was angry with his instructor.All of his friends were getting good grades except him,and they all told him that he made the best presentations.The instructor's evaluations of his presentations all stated that they were amusing,but were also provided an inadequate explanation of the topic.Adam asked his instructor why all his friends (all his friends in the class happen to be females)were getting good grades and he was not.Adam thought he was learning to be a better speaker and that the instructor was biased towards the females,being one herself.However,Adam did not realize that there were other males in the class getting good grades.This conflict escalated because of
A) incompatible goals.
B) scarce resources.
C) the perception of interference.
D) the expressed struggle.
E) none of the above.
Answer: C
Q2) Increasing accurate self-awareness will help you better manage conflict.
A)True
B)False
Answer: True
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Chapter 2: Perspectives on Conflict
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28 Verified Questions
28 Flashcards
Source URL: https://quizplus.com/quiz/71475
Sample Questions
Q1) In "individualistic" cultures,people are more likely to resolve conflict through competition and collaboration.
A)True
B)False
Answer: True
Q2) A potential "benefit" to addressing conflict is the ability for persons in a relationship to better understand each other.
A)True
B)False
Answer: True
Q3) Many times,women remain in more of a "listening" role during conflict than men.
A)True
B)False
Answer: True
Q4) Research on conflict and gender reveals that men criticize more than women.
A)True
B)False Answer: False
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Chapter 3: Interests and Goals
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29 Verified Questions
29 Flashcards
Source URL: https://quizplus.com/quiz/71474
Sample Questions
Q1) "Good" conflict goals remain steadfast-they should not change before,during or after a conflict.
A)True
B)False
Answer: False
Q2) To be truly collaborative,conflict goals must be behaviorally specific.
A)True
B)False
Answer: True
Q3) Hocker and Wilmot summarize several advantages of clarifying your goals in a conflict.Which of the following is NOT an advantage identified?
A) Clear goals are reached more often than unclear ones.
B) Clear goals can be altered more easily than vague ones.
C) Only clear goals can be shared.
D) Solutions go unrecognized if you don't know what you want.
E) Knowing the other's goals helps you manipulate the situation to get what you want.
Answer: D
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Page 5
Chapter 4: Power: the Structure of Conflict
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26 Verified Questions
26 Flashcards
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Sample Questions
Q1) Hocker and Wilmot identify a "power paradox;" that is,the more you struggle against someone the less power you will have over her/him.Make an argument in support of or against the validity of this statement.
Q2) Differentiate between distributive and integrative power.
Q3) When Ken's parents died,his sister was named as the executor of their estate.She gave all of the "good" furniture to her kids and left only one old dresser for Ken's kids.He was furious with her,especially in this time of grief.Even though Ken felt "low power," he decided to maintain his relationship with his sister and encouraged his kids not to bring up the issues with their cousins.Ken's decision is an example of which of the following moves Lerner suggests that people in low-power positions adopt:
A) Speak up and present a balanced picture of strengths as well as weaknesses.
B) Make clear what one's beliefs, values, and priorities are, and maintain congruent behaviors.
C) Stay emotionally connected to significant others even when things get intense.
D) State differences, and allow others to do the same.
E) All of the above
Q4) Discuss productive "low-power" strategies.
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Chapter 5: Conflict Styles
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29 Verified Questions
29 Flashcards
Source URL: https://quizplus.com/quiz/71467
Sample Questions
Q1) Conflict ________________ are patterned responses or clusters of behavior that people use in conflict.
A) beliefs
B) styles
C) assumptions
D) values
E) habits
Q2) Nicole and Ryan disagree over where they should spend their holidays.Lately,each time Nicole tries to discuss the issue with Ryan,Ryan responds with a joke or changes the subject.Ryan is using which style of conflict,identified by Rahim in your text?
A) obliging
B) dominating
C) avoidance
D) compromise
E) integration
Q3) Explain the difference between "aggressive" and "assertive" behavior,using terminology from the chapter and specific examples.
Q4) What is the relationship between domination,threats,and verbal aggression?
Q5) Differentiate between complementary and symmetrical patterns of conflict.
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Chapter 6: Emotions in Conflict
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30 Verified Questions
30 Flashcards
Source URL: https://quizplus.com/quiz/71472
Sample Questions
Q1) Self-protective emotions are associated with:
A) The right hemisphere of the brain
B) The left hemisphere of the brain
C) Physical triggers
D) Destructive individuals
E) Our identities
Q2) During a year-long divorce and custody dispute,Patrick started calling his soon-to-be ex-wife terrible names in front of their children and her friends.In response,Becky called Patrick's employer and told them what a terrible person Patrick is.Events such as these went on for months.These behaviors wrecked the couple's chance for collaboration because each person was operating on which part of the "intensity continuum"?
A) Unexpressed conflict
B) Moderately expressed conflict
C) Unrestrained conflict
D) Venting
E) Revenge
Q3) Because anger is such a negative emotion,you should never express it.
A)True
B)False
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Chapter 7: Analyzing Your Conflicts
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29 Verified Questions
29 Flashcards
Source URL: https://quizplus.com/quiz/71471
Sample Questions
Q1) The most important part of assessing a conflict is figuring out who "started" it.
A)True
B)False
Q2) Describe coalitions and their role in system wide conflicts.In your answer,discuss the potential benefits and drawbacks of coalition formation.
Q3) When analyzing coalitions in a conflict,the member who is "out" is called:
A) the instigator
B) the investigator
C) the isolate
D) the intermediary
E) the mediator
Q4) All of the following are key concepts to Systems Theory except:
A) wholeness
B) organization
C) individualism
D) collectivism
E) patterning
Q5) Using the elements from either question #4 or #5,analyze the following conversation:
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Chapter 8: Interpersonal Negotiation
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28 Verified Questions
28 Flashcards
Source URL: https://quizplus.com/quiz/71470
Sample Questions
Q1) All of the following are assumptions about collaborative negotiation EXCEPT?
A) Common interests are valued and sought.
B) Interdependence is recognized and enhanced.
C) Limited resources do not exist.
D) The goal is a mutually agreeable solution that is fair to all.
E) The negotiating world is controlled by enlightened self interest.
Q2) Why is "expanding the pie" an effective way of negotiating collaboratively?
A) It threatens both parties into giving up their piece of the pie
B) Someone is always "hungrier."
C) It attempts to expand scarce resources available, altering the conflict structure
D) People become more entrenched in their "positions."
E) The playing field is "leveled."
Q3) Making high demands and conceding slowly are patterns of a collaborative bargaining approach.
A)True
B)False
Q4) Briefly describe and give a "real life" example of the XYZ skill in a real or hypothetical situation.
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Page 10
Chapter 9: Third-Party Intervention
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29 Verified Questions
29 Flashcards
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Sample Questions
Q1) List,describe,and illustrate the five stages of the mediation process.Explain how each stage is important to the process.
Q2) When an authority listens to both sides of a dispute,questions the parties to the conflict,and then renders a judgment that both parties have agreed ahead of time to accept,which of the following intervention strategies is in play?
A) adjudication
B) arbitration
C) facilitation
D) mediation
E) conciliation
Q3) Intervention helps transform conflicts in many ways.Which of the following would not qualify as "transformation?"
A) Changing how parties express their conflict.
B) Becoming best friends with the other party (parties).
C) Becoming aware of more options.
D) Modifying perceived or actual scarce resources
E) Adjust the actual or perceived interference by the opposing parties
Q4) What is the most significant difference between mediation and arbitration?
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Chapter 10: The Practice of Forgiveness and Reconciliation
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29 Verified Questions
29 Flashcards
Source URL: https://quizplus.com/quiz/71468
Sample Questions
Q1) A common misconception about forgiveness is that it excuses the behavior or situation.
A)True
B)False
Q2) "If you think you are going to walk out on me,I'll make sure your parents know everything you did when we were living with them" is an example of what type of hurtful message?
A) desire
B) threat
C) advice
D) evaluation
E) accusation
Q3) Unlike giving forgiveness,receiving forgiveness is a simple task.
A)True
B)False
Q4) Differentiate between implicit and explicit forms of forgiveness.What role can "gestures" play?
Q5) Your book states that forgiving yourself can be harder than obtaining forgiveness from the person you hurt.Do you agree or disagree? Explain.
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