Interpersonal Communication
Midterm Exam
Course Introduction
Interpersonal Communication explores the theories, principles, and practical skills necessary for effective communication in personal and professional relationships. Students will learn about verbal and nonverbal communication, active listening, conflict resolution, perception, and the influence of culture and identity on interactions. Through discussions, activities, and real-world examples, the course emphasizes the development of self-awareness, empathy, and adaptability to foster healthy relationships and overcome common barriers to effective communication.
Recommended Textbook
Communicating as Professionals 3rd Edition by Myra Gurney
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13 Chapters
259 Verified Questions
259 Flashcards
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Chapter 1: Communication Theory and Professional Practice
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19 Verified Questions
19 Flashcards
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Sample Questions
Q1) Communication as transmission means that:
A) messages change according to time and place.
B) the intention of the sender ensures the success of the communication.
C) the sender encodes the message and the receiver decodes it.
D) communication can only be one-way.
E) the message must be in writing.
Answer: C
Q2) The reciprocal creation of meaning', as a definition of communication, means that:
A) we can take a message to mean anything.
B) meaning can never be certain.
C) two parties may begin with different meanings and then negotiate a closer understanding.
D) meaning is generated only through language.
E) one party to the communication will always dominate the other.
Answer: C
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Chapter 2: Language and Communication Practice
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20 Flashcards
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Sample Questions
Q1) The term 'complex media' refers to which of the following?
A) A message using written and visual elements.
B) Using a computer network.
C) A paper meant to be read silently.
D) A message that is too complicated.
E) A speech intended for publication."
Answer: E
Q2) Professions are empowered by which of the following language devices?
A) Doublespeak
B) Jargon
C) Medical terminology
D) Algorisms
E) Technical terminology
Answer: E
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Page 4
Chapter 3: Non-Verbal Communication: Meanings Without
Words
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19 Verified Questions
19 Flashcards
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Sample Questions
Q1) A person's facial expressions:
A) play a reduced role when one experiences an emotional reaction.
B) are easiest to read when they give no cues to one's thoughts.
C) are likely to reveal one's thoughts or feelings.
D) are not related to the intensity of one's ideas and feelings.
E) are easy to mask.
Answer: C
Q2) Pounding your fist while saying, 'We must try harder,' is an example of using non-verbal communication as:
A) a way of showing direction.
B) a means of reinforcement.
C) a way to regulate conversation.
D) a tension reliever.
E) a symbol system.
Answer: B
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Page 5
Chapter 4: Intercultural Communication
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20 Flashcards
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Sample Questions
Q1) Hofstede's uncertainty avoidance is:
A) how cultures adapt to change and deal with risk.
B) how cultures cope with conflict.
C) how cultures deal with power differences.
D) how cultures avoid risks.
E) how cultures manage cultural anxiety.
Q2) Which of the following is the best definition of 'intercultural communication'?
A) Communication between different people from different countries.
B) Communication between different subcultures in Australia.
C) Communication between groups or individuals from different cultural backgrounds.
D) Communication between people from different linguistic groups.
E) Communication between people from different religious groups.
Q3) Which of the following is a principle of language relativity?
A) We use language daily to relate to each other.
B) Language is how we interact with others.
C) The structure of a language impacts how its speakers see the world.
D) People can only think about things they have words for.
E) Some words are untranslatable.
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6
Chapter 5: Mediated Communication
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20 Flashcards
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Sample Questions
Q1) Which of the following statements is true about copyright?
A) Copyright protects ideas from being reproduced in any way.
B) Copyright protects the concrete expression of ideas.
C) Copyright only applies to paper-based technologies.
D) Copyright is an outdated concept that can never be enforced due to the internet.
E) Copyright is an outdated concept due to the introduction of freeware.
Q2) Which type (interactive; non-interactive; social; or videoconferencing) are the following mediums:
A) Email
B) Facebook
C) Blog
D) Podcast
E) Twitter
F) SMS
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Chapter 6: Professional Communication Research
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Sample Questions
Q1) What is a meta-search engine?
A) A program that returns the top hits of several single-search engines.
B) A program that retrieves data from the internet.
C) A program that searches many documents at one time.
D) A program that looks for keywords on the internet.
E) The same thing as a browser.
Q2) What is professional communication research?
A) The work done by professionals.
B) Research that is paid for.
C) The research performed by social scientists.
D) Everyday research done by journalists.
E) Research undertaken by academics.
Q3) Fill in the missing word in each of the following sentences.
A) The business report is usually performed on a ________ scale.
B) _______ points are often used to good effect in a business report.
C) A business report may not focus on________ rigour.
D) The layout of a business report is _____ to reflect current practice in the organisation and its industry.
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8
Chapter 7: Concepts and Applications in Interpersonal Communication
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Sample Questions
Q1) Which model of conversation seems to work best in the workplace?
A) Use of 'I' statements to convey meaning.
B) Use of 'you' statements to convey meaning.
C) Use of both 'I' and 'you' statements to convey meaning.
D) Use of non-verbal cues to accompany the voice.
E) Use of emotional language.
Q2) What percentage of messages is claimed to be ignored, misheard or forgotten?
A) 25%
B) 50%
C) 70%
D) 75%
E) 80%
Q3) Which of the following is a type of listening?
A) Listening for analysis.
B) Listening for lies.
C) Listening for truth.
D) Listening for education.
E) Listening for effort.
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Chapter 8: Communicating in Groups and Teams To
Achieve Professional Goals
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20 Flashcards
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Sample Questions
Q1) What is an advantage of a formal meeting?
A) There are many complex rules and procedures to follow.
B) People unfamiliar with meeting procedures may not know how to behave.
C) Irrelevant facts and obstruction are allowed.
D) People unfamiliar with meeting procedures may feel intimidated.
E) A decision is made by voting and the vote is recorded.
Q2) For which of the following meetings would it be essential to use formal meeting procedure?
A) Daily team meeting
B) Meeting of company shareholders
C) After work meeting with colleagues at local restaurant
D) Brainstorming session
E) Farewell party for work colleague
Q3) Communication patterns in groups develop according to:
A) group structure and the status and kinds of members.
B) the task needs of members.
C) the formality of the group atmosphere.
D) the time available for completion of the group task.
E) the effort needed to accomplish the group task.
Page 10
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Chapter 9: Interviewing and Negotiating
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Sample Questions
Q1) Which of the following is not a strategy that could break a deadlock?
A) Going 'off the record'.
B) Introducing new information.
C) Redefining the issue.
D) Suggesting a neutral mediator or arbitrator.
E) Forcing the negotiation into the next stage of progress.
Q2) According to the textbook, the interview is defined as a structured conversation in which:
A) there are strict rules of procedure.
B) respondents answer questions put to them by interviewers and must tell the truth.
C) two or more people meet to exchange information, opinions, attitudes and judgements.
D) information is exchanged but decisions deferred.
E) interviewers and respondents must be in the same room.
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11
Chapter 10: Oral Reports and Presentations
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Sample Questions
Q1) Telling a humorous story as part of the introduction is valuable to the speaker if:
A) it provides a contrast to an otherwise boring talk.
B) it is really funny.
C) it relates to the content of the speech.
D) it is memorable.
E) it is clean.
Q2) You have determined that your audience will be hostile to the idea of raising fees, yet you believe that a rise in fees is necessary.Under these circumstances, you should: A) begin the speech with a challenge to audience fairness.
B) avoid any speech topic that involves raising fees.
C) not worry about what the audience thinks.
D) begin by getting the audience to agree that existing needs are not being met, then suggest how a rise in fees would meet those needs.
E) end the speech with a warning that standards will fall unless fees go up.
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12
Chapter 11: Writing Professionally: Process and Style
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Sample Questions
Q1) Which of the following sentences contain tautologies?
A) Jim travelled to China yesterday.
B) Although the address was limited to only one controversial topic, the discussion that subsequently followed was based on mutual agreement.
C) Six people attended the committee meeting.
D) An interview was scheduled with the office manager.
E) Economic conditions are deteriorating.
Q2) Match each of the following definitions to the correct Six Thinking Hats.
A) Information thinking is represented by the _____ hat.
B) Intuition and feeling is represented by the _____ hat.
C) Caution and the logical negative is represented by the _____ hat.
D) Enthusiasm and the logical positive is represented by the _____ hat.
E) Creative effort and creative thinking is represented by the _____ hat.
F) Control of the thinking process itself is represented by the _____ hat.
Q3) What is the main purpose of punctuation?
A) To demonstrate excellence in writing.
B) To present ideas clearly.
C) To convey appropriate tone.
D) To show that the writer is old-fashioned.
E) To appeal to readers who like that sort of thing.
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Chapter 12: Writing for the Workplace: Content and Genre
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Sample Questions
Q1) Which of the following statements is true about workplace manuals?
A) Computer manuals are the least common manual in the workplace.
B) Manuals are meant to be read cover to cover.
C) People prefer to read manuals than work things out for themselves.
D) People only read manuals before they use equipment.
E) Manuals help people understand a proper and efficient way to work.
Q2) What is 'chunking' in the layout of a report?
A) A bordered or shaded section.
B) A large graphic.
C) Bolded text.
D) Tables broken up over several pages.
E) Large pieces of data that are placed in the report rather than the appendix.
Q3) Which of the following is the key reason for attaching a letter of transmittal to a report?
A) To conform to standard business practice.
B) To address the report to a reader, personalising it in the process, and calling attention to specific details relevant to that reader.
C) To ask people to read the report.
D) To ensure that readers know who wrote the report.
E) To attach an invoice and ensure its payment.
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Chapter 13: Academic Writing
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Sample Questions
Q1) Which of the following would be included in a master reading list for an essay?
A) The books and documents you have referred to in the essay.
B) A list of books and documents you were meaning to read, but didn't get around to.
C) A list of books and documents that the reader of your essay might be interested in.
D) All the books and other documents you read, even if you don't refer to them in the essay.
E) All the books and other documents you have ever read.
Q2) A concept map is also known as:
A) a mind map
B) a directory
C) a syllabus
D) a concept file
E) an outline
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