Interpersonal Communication in Business Exam Preparation Guide
Course Introduction
Interpersonal Communication in Business explores the foundations and practical applications of effective communication within professional environments. The course examines key concepts such as verbal and nonverbal communication, listening skills, conflict resolution, cultural awareness, and emotional intelligence. Through case studies, group projects, and interactive exercises, students learn strategies for building strong professional relationships, facilitating teamwork, and navigating challenging workplace interactions. Emphasis is placed on understanding communication styles, adapting messages to diverse audiences, and employing persuasive techniques to achieve organizational objectives.
Recommended Textbook
Business Communication Process and Product 9th Edition by Mary Ellen Guffey
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16 Chapters
1840 Verified Questions
1840 Flashcards
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Page 2
Chapter 1: Business Communication in the Digital Age
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115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/17328
Sample Questions
Q1) You can manage and protect your professional "brand" online by posting thoughtfully to blogs,writing competent e-mails,and ________.
A)avoiding social media sites such as Twitter and Facebook
B)updating your resume monthly
C)making astute comments on social media sites
D)choosing face-to-face interactions over writing
Answer: C
Q2) Melinda,a company department manager,frequently communicates via text messages with other department managers within the company.This is an example of an upward flow of communication.
A)True
B)False
Answer: False
Q3) Media with high _____________ presence convey warmth and are personal.
Answer: social
Q4) In today's increasingly complex,networked digital environment,job candidates with exceptional ________ skills immediately stand out.
Answer: communication
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Chapter 2: Professionalism: Team, Meeting, Listening, Nonverbal,
and Etiquette
Skills
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115 Flashcards
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Sample Questions
Q1) An effective meeting agenda should not include a proposed allotment of time for each topic because it can limit the discussion and therefore productivity.
A)True
B)False
Answer: False
Q2) Businesses form teams because teams make better decisions,respond faster,and A)demonstrate increased productivity.
B)are proficient in using technology.
C)are able to avoid conflict.
D)are used extensively in every culture.
Answer: A
Q3) Because e-mail is an informal communication tool,it's not necessary to check your messages for correct spelling,grammar,and punctuation.
A)True
B)False
Answer: False
Q4) Rephrasing and summarizing a speaker's message in your own words is called
Answer: paraphrasing
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Chapter 3: Intercultural Communication
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) A businessperson from the United States was introduced to the president of a company in another country,and the businessperson immediately began treating the president as his equal.The president might be particularly offended if he is from which country?
A)Japan
B)United States
C)Canada
D)All of these choices
Answer: A
Q2) Closely studying your own culture is one way to better understand and accept the values and behaviors of other cultures.
A)True
B)False
Answer: True
Q3) Chip was hired as a sales rep for a multinational company and will be selling computer products around the world.He should learn and use the metric system.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Planning Business Messages
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Sample Questions
Q1) When choosing the best channel for your message,you should consider the importance of the message,the amount and speed of feedback and interactivity required,the necessity of a permanent record,the cost of the channel,the degree of formality desired,the confidentiality and sensitivity of the message,and _________.
A)the receiver's preference and level of expertise
B)the ability of the channel to showcase your technical expertise
C)your own communication channel preferences
D)the ability of the channel to make your company look cutting edge
Q2) You and your boss come from very different educational and professional backgrounds.You are most likely to experience communication barriers due to differing frames of reference.
A)True
B)False
Q3) Profiling the audience means anticipating how both primary and secondary audiences will react to a message.
A)True
B)False
Q4) List the three steps of the 3-x-3 writing process and briefly describe what occurs during each phase.
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Chapter 5: Organizing and Writing Business Messages
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Sample Questions
Q1) Crowdfunding is an online practice that applies only in business-to-business transactions;it is not appropriate to use with family and friends.
A)True
B)False
Q2) A local coffee shop offers a contest for fans to create its new iced coffee concoction by submitting recipes to a website.The creators of the top three recipes are then invited into the store to make taste-size samples for customers,who will determine the winner by voting.This is an example of ________.
A)crowdsourcing
B)crowdstorming
C)crowdfunding
D)crowdmarketing
Q3) A comma splice results when a sentence with two independent clauses is fused together without a conjunction or semicolon.
A)True
B)False
Q4) Looking in company files and talking with your boss are examples of ________ research methods.
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Chapter 6: Revising Business Messages
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Sample Questions
Q1) A message has high skim value when it __________.
A)can be browsed quickly for main ideas
B)is one paragraph long
C)is submitted on paper rather than e-mail
D)has no grammatical or mechanical errors
Q2) The best way to evaluate the success of your communication is through ________.
Q3) The KISS formula refers to Keep It Short and ________.
Q4) When it arrived,I cashed your check immediatelyis an example of ________.
A)effective business writing
B)reader orientation
C)a long lead-in
D)saying the obvious
Q5) Careful proofreaders should look for problems with spelling,grammar,punctuation,names and numbers,and ________.
Q6) Editing is the process of ________.
A)correcting the grammar,spelling,punctuation,format,and mechanics of your message
B)finding and correcting errors in documents seeking to persuade
C)improving the content and sentence structure of your message
D)improving text messages and tweets
Page 8
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Chapter 7: Electronic Messages and Digital Media
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Memos are necessary for important internal messages that ________.
A)are too long for e-mail
B)demand formality
C)inform employees who don't may not have access to e-mail
D)meet all of these criteria
Q2) Users of social networking sites need to remember that ________ is a myth and should avoid sharing sensitive information and inappropriate content.
Q3) What is a benefit of instant messaging?
A)Instant messaging allows real-time communication with colleagues anywhere in the world.
B)Instant messaging is a convenient alternative to the telephone.
C)Instant messaging allows people to share information immediately and make decisions quickly.
D)All of these choices are benefits of instant messaging.
Q4) Instant messages and text messages can become evidence in court cases and lawsuits.
A)True
B)False
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Chapter 8: Positive Messages
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Sample Questions
Q1) Routine,positive messages are those that communicate straightforward requests,replies,and ________.
Q2) The following statementis an effective way to grant a customer's claim because it shows generosity:Even though we normally don't repair printers that have been mishandled by their owners,we have decided to repair your printer this one time only.
A)True
B)False
Q3) The following sentence could serve as an effective opening for a message of thanks: Thanks,Lyndsay,for hosting our class last Friday evening at your lovely home.
A)True
B)False
Q4) Which of the following instructions is in the imperative (command)mood?
A)Your report should be submitted by Friday.
B)The fourth step involves rebooting your computer.
C)Sign and date the agreement.
D)All of these choices are in the imperative mood.
Q5) Even in an age of digital communication,claims written as ________ are taken more seriously than telephone calls or e-mails.
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Chapter 9: Negative Messages
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Sample Questions
Q1) ________ can be destroyed when employees learn of major events affecting their jobs through the ____________________ or from news accounts rather than from management.
Q2) Cassandra will be writing a bad-news letter to a customer and wants to follow the four-part indirect plan.In what order should she organize her letter?
A)Bad news,reasons,buffer,closing
B)Buffer,bad news,reasons,closing C)Buffer,reasons,bad news,closing D)Reasons,bad news,buffer,closing
Q3) The direct strategy should be used to communicate negative news when ________.
A)the news may provoke a hostile reaction
B)the news affects the receiver personally
C)firmness is necessary
D)the news could threaten the customer relationship
Q4) Company policy does not allow us to give cash refunds effectively explains why a writer's request must be refused.
A)True
B)False
Q5) When abusive language is written,it is called ________.
Page 11
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Chapter 10: Persuasive and Sales Messages
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Sample Questions
Q1) Many charities rely in large part on ________ benefits to promote their causes,such as the feeling of helping those in need.
Q2) When you expect your reader to resist your request,it's best to use the ________ organizational pattern.
Q3) In persuading a busy executive to visit a college class,which of the following illustrates a direct benefit to the reader?
A)You will be helping students learn about the finance field.
B)You will receive a $500 honorarium.
C)We would appreciate your giving up your time,and we are grateful for your efforts.
D)You would earn the respect of all your colleagues.
Q4) What if?scenarios can help you develop ________ to address receiver resistance to your message.
Q5) Persuasion becomes ________ when facts are distorted,overlooked,or manipulated with an intent to deceive.
Q6) Language that attempts tomanipulate by distorting or twisting the meaning is called ________.
Q7) ________ messages use persuasion to promote specific products and services.
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Chapter 11: Report and Research Basics
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Sample Questions
Q1) The issues or elements to be investigated in a research project are defined in the
A)significance of the study
B)scope statement
C)recommendations to be offered
D)limitations of the study
Q2) Bar charts are useful for comparing related items,illustrating changes in data over time,and showing segments as a part of the whole.
A)True
B)False
Q3) A good ________ for a business research project includes a work schedule,research strategy,and statement of the problem.
A)outline
B)work plan
C)introduction
D)purpose statement
Q4) Web search tools that specialize in metasearching by combining several powerful search engines into one are called ________.
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Chapter 12: Informal Business Reports
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Sample Questions
Q1) Michelle has collectedlarge amounts of data for a business report she is writing,and she wants to ensurethat the data are meaningful to her readers.What should she do?
A)Write the problem statement.
B)Ask for help on a social media site.
C)Organize the data into tables.
D)Omit the data from her report to avoid confusing her readers.
Q2) Of the three Ms,the ________ is generally the easiest to determine.
A)mean
B)mode
C)median
D)margin
Q3) Determine the mean of the numbers 30,25,25,45,and 70.
A)195
B)25
C)30
D)39
Q4) Additionally,consequently,on the contrary,previously,and in other words are ________ expressions that can show relationships and reveal the logical flow of ideas in a report.
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Chapter 13: Proposals, Business Plans, and Formal Business Reports
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Sample Questions
Q1) ________ are written offers to solve problems,provide services,or sell equipment.
Q2) Most proposals are unsolicited.
A)True
B)False
Q3) The ________ section of a proposal describes the credentials and expertise of the project leaders.
Q4) Describe what a formal business report is and explain how it differs from a formal proposal.Then give an original example of when each would be written.
Q5) A formal report includes findings,conclusions,and ________ with the goal of solving a problem.
Q6) A letter of transmittal submitted with a formal proposal should ________.
A)provide ancillary (supplemental)materials of interest to readers
B)include a list of the costs for the entire project
C)briefly present the major features and benefits of the proposal
D)describe the credentials and expertise of the project leaders
Q7) Formal proposals differ from informal proposals only in length.
A)True
B)False
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Chapter 14: Business Presentations
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Sample Questions
Q1) Which of the following would be considered courteous and responsible smart phone use in the workplace?
A)Speak in low,conversational tones.
B)Don't text while driving,cycling,or walking down the sidewalk.
C)Don't check text or check e-mail messages on your phone during meetings and other face-to-face conversations.
D)All of the above will help you be a courteous and respectful smart phone user.
Q2) Ryan has been asked to give his supervisor a concise summary of a proposal that he will be delivering to the board of directors later in the week.This type of business presentation is called a(n)________.
A)impromptu speech
B)podcast
C)briefing
D)keynote address
Q3) Marissa is nervous about giving a presentation to the board of directors.She should read her presentation to the audience to make sure she doesn't leave out anything.
A)True
B)False
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Page 16
Chapter 15: The Job Search, Résumés, and Cover Letters
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Sample Questions
Q1) Currently,________ is the No.1 job site,offering millions of job listings aggregated from thousands of websites.It accounts for more hires than all the other job boards combined.
Q2) The hidden job market _________.
A)accounts for a small number of jobs and should,therefore,be considered a secondary resource
B)accounts for up to 80 percent of all positions available at any given time
C)has become unimportant since online job boards provide millions of job listings
D)makes it difficult to find a job because companies keep job openings a secret
Q3) Your best plan for completing a successful job search involves a four-step process: (1)analyzing yourself, (2)developing a job-search strategy, (3)preparing a résumé,and (4)________.
A)applying to as many position openings as you can find
B)writing an interview follow-up message
C)knowing the hiring process
D)negotiating your desired salary
Q4) Include a cover message with your résumé only if the employer requests one.
A)True
B)False
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Chapter 16: Interviewing and Following Up
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Sample
Questions
Q1) Landslide Marketing,Inc. ,is interviewing several candidates for a leadership position that requires strong communication skills.What form of interview will the company most likely use to interview for this position?
A)A one-on-one interview conducted by the human resources director
B)A stress interview conducted by the head of the marketing division
C)A video interview to test the applicants' technical skills
D)A group interview in which the company interviews several candidates at the same time
Q2) When asking a reference person to provide a recommendation letter,give the recommender copies of your résumé and college transcript,as well as details about the position,its requirements,and the recommendation deadline.
A)True
B)False
Q3) If asked to indicate your desired salary on an application,it is best to write ________ (or Open)rather than specify a number.
Q4) During salary negotiations,be sure to get the agreed-upon amount in writing. A)True
B)False
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