Interpersonal Communication Final
Test Solutions
Course Introduction
Interpersonal Communication explores the processes, principles, and skills required for effective communication between individuals in personal, social, and professional contexts. The course examines verbal and nonverbal communication, active listening, perception, emotion, conflict resolution, and relationship dynamics. Students will analyze barriers to effective communication, develop strategies to improve understanding, and learn to adapt their communication styles to diverse situations, fostering stronger, more productive interpersonal relationships.
Recommended Textbook
Interpersonal Communication Relating to Others 8th Edition by Steven A. Beebe
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12 Chapters
601 Verified Questions
601 Flashcards
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Chapter 1: Introduction to Interpersonal Communication
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50 Verified Questions
50 Flashcards
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Sample Questions
Q1) Communication as ________ is the oldest and most simplistic of the models of human communication.
A)action
B)interaction
C)transaction
D)contraction
Answer: A
Q2) Using an example, briefly explain the difference between the content and the relationship dimensions of interpersonal communication.
Answer: Jill tells Jack to clean the kitchen.Jack says it's Jill's turn.Content: topic of cleaning the kitchen-what was said.Relationship: offers cues about the emotions, attitudes, and amount of power and control the speaker feels with regard to the other person; who can tell whom what to do-how it was said.
Q3) The interaction model of communication views communication as a linear, step-by-step process.
A)True
B)False
Answer: True
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3
Chapter 2: Interpersonal Communication and Self
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51 Verified Questions
51 Flashcards
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Sample Questions
Q1) Tom isn't having much success in meeting women.He asks his friend, Tanya, to help identify what he is doing that might be turning off the women he meets.Since Tanya has known him since they were in kindergarten, she tactfully but honestly tells him what she thinks.Tom's reliance on his relationship with Tanya reflects which strategy for improving one's self-esteem?
A)developing honest relationships
B)letting go of the past
C)visualizing a positive image
D)avoiding comparisons
Answer: A
Q2) Beliefs are learned predispositions to respond to persons, objects, or things in a favorable or unfavorable way.
A)True
B)False
Answer: False
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Chapter 3: Introduction to Interpersonal Communication
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51 Verified Questions
51 Flashcards
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Sample Questions
Q1) After watching a few minutes of a new sit-com, Will determined that the comedians on the show were not particularly funny and they made the show turn out to be a waste of his time.In order to determine whether the actors were funny or not, Will used
A)uncertainty reduction theory.
B)a construct.
C)punctuation.
D)implicit personality theory.
Answer: B
Q2) You shake hands with someone and notice that the hands are hard and callused.You might infer that this person worked with his hands.And since he is wearing coveralls, you assume he is a farmer.Which stage of the perceptual process would be reflected in this example?
A)selecting or simplifying stimuli
B)organizing or imposing structure
C)interpreting or attributing meaning
D)responding or expressing understanding
Answer: C
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Chapter 4: Interpersonal Communication and Diversity: Adapting to Others
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Sample Questions
Q1) Ethnocentrism is the process of transmitting a group's culture from one generation to the next.
A)True
B)False
Q2) Sydney has both feminine and masculine traits.Thus, Sydney is said to be
A)bisexual.
B)asexual.
C)anti-sexual.
D)androgynous.
Q3) Communication researcher Milton Bennett calls the ultimate other-oriented principle the "Platinum Rule," which states:
A)Do to others as you would have them do to you.
B)Do to others as they themselves would like to be treated.
C)Do to others the best you can do.
D)Do to others as you believe they would prefer.
Q4) Spain would be considered a long-term culture.
A)True
B)False
Page 6
Q5) What are the main differences between a low-context and a high-context culture?
Q6) Define co-culture and give an example of a co-culture within the United States.
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Page 7
Chapter 5: Listening and Responding Skills
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Sample Questions
Q1) How is emotional noise different from external noise? Provide an example of each.
Q2) What is the difference between hearing and listening?
Q3) Ruth, an African American student from Chattanooga, just met her new college roommate, Francesca, for the first time.Francesca is from Mexico and is having a great deal of difficulty adjusting to American culture, and is feeling more than a little homesick as this is her first time away from home.Ruth is excited at finally being away from home, and is looking forward to a fun-filled year.Although Francesca seems nice, it is a bit of a "downer" to have such a melancholy roommate.Ruth has heard that you have taken a course in interpersonal communication, and comes to you for advice about how to interact with her new roommate.You decide that the best approach is for Ruth to try and socially decenter in an effort to get off on the right foot with her new roommate.Using the various skills associated with social decentering, what advice do you give Ruth?
Q4) Second-guessing is an activity closely associated with the task-oriented listening style.
A)True
B)False
Q5) Explain the difference between fact and inference, and provide an example of each. To view all questions and flashcards with answers, click on the resource link above.
Page 8
Chapter 6: Verbal Communication Skills
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Sample Questions
Q1) When you pursue your own interests without denying the rights of others, you are being
A)nonjudgmental.
B)aggressive.
C)assertive.
D)assumptive.
Q2) Describe an effective apology and explain when it's most appropriate to offer it.
Q3) What is the essence of linguistic determinism?
Q4) Gregor's parents asked him how he liked the concert last night.Gregor responded with, "Wow, it was totally bad! I'm going out to get the group's CD." His parents wonder, "If the concert was bad, why would you want to get the group's CD?" Explain the language barrier most likely involved in this exchange.
Q5) Explain the concept of extended "I" language and how it can help soften what could be perceived as a harsh message.Give an example.
Q6) A restricted code is a set of words that has a particular meaning to a person, group, or culture.
A)True
B)False
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Chapter 7: Nonverbal Communication Skills
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50 Verified Questions
50 Flashcards
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Sample Questions
Q1) Dr.Wheeler walks into class several minutes late.He has always been strict about classes starting on time, so you think about teasing him by saying, "You're lucky we didn't all just leave." But then you notice that Dr.Wheeler's voice is flat, his brow is furrowed, and his eye contact is indirect and decide he may not receive your good-natured ribbing in the way you intend.What theory describes how you adapted to Dr.Wheeler's nonverbal communication?
A)expectancy violation theory
B)emotional contagion theory
C)interaction adaptation theory
D)interactional synchrony theory
Q2) Which function is involved when our eye contact reveals our emotions to others?
A)cognitive
B)monitoring
C)regulatory
D)expressive
Q3) Identify the role that each of the four spatial zones identified by Hall plays in interpersonal relationships.
Q4) In what ways do understanding the concepts of immediacy, arousal, and dominance help us understand how our nonverbal cues are interpreted?
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Chapter 8: Conflict Management Skills
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Sample Questions
Q1) Claire is a mentor in an after-school program and works well with her group.When she recently told several boys they needed to buckle down and complete their schoolwork, they readily obliged.This demonstrates what source of power?
A) referent power
B)expert power
C)reward power
D)legitimate power
Q2) What kind of conflict do inflexibility and a win-lose perspective characterize?
A)expressive conflict
B)social conflict
C)active conflict
D)destructive conflict
Q3) An avoidance conflict management style reflects low concern for the self but high concern for the other person.
A)True
B)False
Q4) Name, describe, and give an example of each of the three types of interpersonal conflict.
Q5) Name and define the five sources of power identified by French and Raven.
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Chapter 9: Understanding Interpersonal Relationships
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Sample Questions
Q1) What is the difference between a relationship of circumstance and a relationship of choice? Provide an example of each.
Q2) Helen and Martin, in a relationship for some time, seem to be leading more separate lives and spending less time as a couple these days.They limit their interactions and don't see each other as a best friend or relational partner.They also have begun to divide their property in terms of what belongs to each of them rather than what is collectively theirs, and they speak in terms of "you" and "me" rather than "we" and "us." The two are most likely engaged in which stage of relational de-escalation?
A)separation
B)stagnation
C)deintensification
D)individualization
Q3) Which of the following is most likely an example of a relationship of circumstance?
A)your lover
B)your friend
C)your physician
D)your classmate
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12
Chapter 10: Managing Relationship Challenges
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49 Flashcards
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Sample Questions
Q1) Bald-faced lies are outright falsifications of information intended to deceive the listener and impact the behavior of those who hear them more than white lies or exaggeration.
A)True
B)False
Q2) In order, Duck's phases of ending a relationship are:
A)intrapsychic, confidant/dyadic, social, grave-dressing, and resurrection.
B)intrapsychic, social, confidant/dyadic, grave-dressing, and resurrection.
C)confidant/dyadic, social, termination, and grave-dressing, and resurrection.
D)confidant/dyadic, termination, social, resurrection, and grave-dressing.
Q3) De-escalation is an indirect termination strategy.
A)True
B)False
Q4) When Carlos lies to Jacob about how much money he makes at his new job because he's embarrassed at how little he makes, his reason for lying is best described as to
A)avoid loss of resources.
B)protect Jacob's self-image.
C)avoid harm.
D)protect his self-image.
Page 13
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Chapter 11: Interpersonal Relationships: Friendship and Romance
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Sample Questions
Q1) Miguel and Maria have been married for several years.Maria has been coming home from work and complaining bitterly about the new boss and all the changes that are going on.Miguel is getting a little tired of hearing her complaints but knows that Maria really needs to let off some steam.So instead of telling her to quit, he gives her a hug, asks her to sit down, and tell him all about it.Which strategy for escalating and maintaining a relationship is Miguel employing?
A)engaging in relationship talk
B)socially decentering and adopting an other-oriented perspective
C)seeking compliance
D)managing conflict cooperatively
Q2) Describe the five sometimes overlapping stages of childhood friendships.
Q3) Explain the triangular theory of love put forth by psychologist Robert Sternberg.
Q4) What is an initiation norm?
A)a ritualistic and scripted initial interaction
B)a hazing ritual
C)a ritual that is generally unclear to participants
D)a way of greeting someone you don't know that includes physical contact such as a hug
Q5) Define friendship and list at least six of the qualities of friendship.
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Chapter 12: Interpersonal Relationships: Family and Workplace
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Sample Questions
Q1) Abdul, his parents, his grandmother, and his uncle Hassid all live together.What type of family is this?
A)natural family
B)blended family
C)extended family
D)family of origin
Q2) Most employers try to discourage grapevine communication because it gets in the way of productivity.
A)True
B)False
Q3) The level of conformity is the degree to which the family emphasizes embracing the same values, attitudes, and beliefs.
A)True
B)False
Q4) Employees who describe more person-centered communication (PCC)by their boss also report stronger leader-member relationships and higher job satisfaction.
A)True
B)False
Page 15
Q5) Explain leader-member exchange (LMX)theory.
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