Interpersonal Communication Final Exam Questions
Course Introduction
Interpersonal Communication explores the processes and skills involved in effectively exchanging messages, building relationships, and resolving conflicts in one-on-one and small group interactions. The course examines verbal and nonverbal communication, listening strategies, self-disclosure, perception, and cultural influences. Students will analyze how communication shapes personal and professional relationships and practice techniques to enhance clarity, empathy, and understanding in diverse contexts. Through theoretical study and practical exercises, participants will develop the competence to navigate interpersonal dynamics and foster positive communication outcomes.
Recommended Textbook
A Concise Public Speaking Handbook 4th Edition by Steven A. Beebe
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Page 2
Chapter 1: Speaking in Public
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Sample Questions
Q1) A receiver's perception of a message is dependent on his or her past experiences, attitudes, beliefs, and values.
A)True
B)False
Answer: True
Q2) Which of the following statements BEST characterizes public speaking in the twentieth and twenty-first centuries?
A) Students of public speaking practice the arts of declamation and elocution.
B) Great orators continue to refine guidelines for public speakers.
C) Technologies let speakers reach worldwide audiences and expand the parameters of public speaking.
D) Age-old public-speaking traditions are no longer relevant as we develop new and improved methods for addressing some of the most difficult challenges in history.
Answer: C
Q3) Public speaking is more planned and formal than conversation.
A)True
B)False
Answer: True
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Chapter 2: Improving Your Confidence
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Sample Questions
Q1) How should nervous speakers breathe to reduce speaking anxiety?
A) They should breathe deeply.
B) They should take short, shallow breaths.
C) They should breathe in through their mouth and out through their nose.
D) They should breathe in through their nose and out through their mouth.
Answer: A
Q2) According to the text, how does learning about your audience reduce speaking anxiety?
A) It enables you to see them as real, unthreatening people.
B) It makes you feel superior to them and therefore more confident.
C) It distracts you from the physical symptoms of anxiety.
D) It allows you to anticipate their reactions to your speech.
Answer: D
Q3) Which of the following traits is linked to increased speaking apprehension?
A) creativity
B) impatience
C) perfectionism
D) extraversion
Answer: C
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Page 4
Chapter 3: Presenting Your First Speech
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Sample Questions
Q1) All of the following are guidelines for outlining your speech EXCEPT
A) use italics for your main points.
B) use Roman numerals to indicate your major ideas.
C) use capital letters for supporting points.
D) use Arabic numerals if you need to subdivide your ideas further.
Answer: A
Q2) The three major divisions of a speech are
A) the introduction, the body, and the conclusion.
B) the introduction, the preview, and the main points.
C) the introduction, the body, and transitions.
D) the introduction, the conclusion, and the delivery.
Answer: A
Q3) The general purpose of class lectures, seminars, and workshops is to inform. A)True
B)False
Answer: True
Q4) A specific-purpose statement is a statement of your major ideas.
A)True
B)False
Answer: False
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Chapter 4: Ethics and Free Speech
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Q1) Accommodation means that speakers should abandon their own convictions in order to show tolerance of the audience's beliefs.
A)True
B)False
Q2) The First Amendment to the Constitution guarantees our freedom of speech.
A)True
B)False
Q3) In 1964, the Supreme Court ruled that before a public official can recover damages for slander, he or she must
A) prove that the slanderous statement was made with actual malice.
B) agree to a lie detector test that proves his or her intentions are honest.
C) prove that the slander presents a clear and present danger.
D) sign a contract waiving his or her right to free speech.
Q4) Lifting key passages from sources you do NOT credit in your speech is an unethical practice known as
A) plagiarism.
B) paraphrasing.
C) misquoting.
D) attribution.
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Chapter 5: Listening
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Q1) _____ is the process of listening to evaluate the quality, appropriateness, value, and importance of the information you hear.
A) Accommodation
B) Critical listening
C) Information overload
D) Reasoning
Q2) Aperson who likes information delivered with lots of facts and details is likely a(n)
A) relational-oriented listener.
B) analytical-oriented listener.
C) task-oriented listener.
D) critical-oriented listener.
Q3) Kari is having lunch with a friend who has been just diagnosed with cancer. What kind of listening is likely to occur?
A) listening to evaluate
B) listening for pleasure
C) listening for information
D) listening to empathize
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Chapter 6: Analyzing Your Audience
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Sample Questions
Q1) In a psychological analysis, which of the following concepts are what the audience holds to be true or false?
A) values
B) attitudes
C) beliefs
D) feelings
Q2) Observing your audience and asking questions about them are forms of
A) formal audience analysis.
B) environmental analysis.
C) informal audience analysis.
D) gathering supporting material.
Q3) A speaker who analyzes the audience's income, occupation, and education is interested in its
A) cultural awareness.
B) individualism.
C) ethnicity.
D) socioeconomic status.
Q4) Socioeconomic status is NOT a relevant factor in demographic audience analysis.
A)True
B)False
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Chapter 7: Adapting to Your Audience as You Speak
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Sample Questions
Q1) If you're speaking to an audience of service, religious, political, or work group members, you should make specific positive, but honest, references to that group.
A)True
B)False
Q2) The specific group of audience members that you, as a speaker, most wish to address or influence is your
A) diverse audience.
B) uninterested audience.
C) target audience.
D) captive audience.
Q3) John is a national political candidate speaking to a local audience. He should customize his standard speech to include mention of the local community.
A)True
B)False
Q4) Customizing your speech specifically to influence your target audience is considered ethically questionable.
A)True
B)False
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Chapter 8: Developing Your Speech
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Sample Questions
Q1) When selecting a speech topic, the audience is an equally important factor as the interests or knowledge of the speaker.
A)True
B)False
Q2) An informative speech has been assigned, so Angel starts to worry about what he can possibly present to his class. That night he takes out a blank sheet of paper and just starts writing down every possibleidea for a speech topic that he can think of. What is Angel doing?
A) brainstorming
B) procrastinating
C) topic narrowing
D) searching
Q3) When combined with a central idea, a preview statement can form a "blueprint" of a speech.
A)True
B)False
Q4) The specific purpose is stated as part of the introduction to your speech.
A)True
B)False
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Chapter 9: Gathering Supporting Material
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Sample Questions
Q1) Karl is researching a speech on euthanasia. He knows that there are some excellent journal articles on the subject, but his university's small library doesn't carry the journals in which the articlesappear.Karl has only a few days until he must give the speech. What should he do?
A) Karl should substitute Web site information for the journal articles, because material from the Web is more accurate and current than published journal articles.
B) Karl waited too long to start his research, so he'll have to use something else instead of the journal articles.
C) Karl should use interlibrary loan to see if he can locate the needed journal articles.
D) Karl should use a full-text database in an attempt to locate complete texts of the journal articles.
Q2) Online databases provide access to bibliographic information, abstracts, and full texts for a variety of resources.
A)True
B)False
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Chapter 10: Supporting Your Speech
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Sample Questions
Q1) A skilled public speaker should consider accountability, accuracy, objectivity, recency, usability, and diversity in evaluating any supporting material he or she hopes to use.
A)True
B)False
Q2) When it comes to selecting supporting material, proximity is NOT relevant.
A)True
B)False
Q3) The best types of illustrations are those that are NOT personal to the speaker.
A)True
B)False
Q4) Lay testimony is usually preferable to expert testimony because of its personal impact on an audience.
A)True
B)False
Q5) In a speech, you should use only one brief illustration at a time, so as not to confuse your audience.
A)True
B)False
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Chapter 11: Organizing Your Speech
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Sample Questions
Q1) Deanna makes the claim in her persuasive speech that unregulated car emissions in major urban areas worldwide contribute to the depletion of the ozone layer, which contributes to global warming. Which typeof organizational pattern is reflected in this example?
A) problem-solution
B) spatial
C) topical
D) cause-effect
Q2) A _____ is a statement of what is to come.
A) preview
B) connector
C) verbal transition
D) summary statement
Q3) Using visuals as aids to verbal signposts will improve your audience's ability to follow your speech.
A)True
B)False
Q4) Speakers should only use previews at the beginning of their speeches.
A)True
B)False
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Chapter 12: Developing an Introduction
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Sample Questions
Q1) Leah walked to the podium, wrapped a large black scarf around her head, neck, and shoulders, then asked the audience: "How would you feel if someone looking like this got on a plane with you?" What introductory device was Leah using?
A) establishing her credibility
B) asking a rhetorical question
C) opening with a startling fact
D) using a personal reference
Q2) ________ are good to use when speakers want to establish a bond between themselves and their audiences.
A) Occasion references
B) Personal references
C) Historical references
D) Preceding speech references
Q3) The purpose of a personal reference is to establish the speaker's authority over the audience.
A)True
B)False
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Chapter 13: Developing a Conclusion
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Sample Questions
Q1) "I encourage everyone to understand that prejudice negatively affects our society." This statement is an example of
A) an inspirational appeal.
B) an appeal to action.
C) humor.
D) a question.
Q2) In his speech about registering to vote, Dan explains the new legislation that allows voter registration to coincide with driver's license renewal. But he concludes by stating that anyone who is notregistered should immediately register in time for the next election. Finally, Dan reiterates: "Everyone please register to vote; it's your right and your duty as a citizen." What aspect of effective conclusions has Dan utilized?
A) an appeal to respond on the part of the audience
B) a personal reference to his own experience
C) an effective summary of main points in a speech
D) an inspirational appeal or challenge to the audience
Q3) Inspirational appeals are a way to conclude a speech.
A)True
B)False
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Chapter 14: Outlining and Revising Your Speech
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Sample Questions
Q1) When George shows Laura his speaking notes for an upcoming speech, she criticizes George for including supporting material and signposts in his outline. Who is right?
A) Laura is right because supporting material and signposts do not belong in speaking notes.
B) Laura is right about the supporting material, but George is right about the signposts. C) George is right because supporting material and signposts should be included in speaking notes.
D) George is right because all elements of a speech should be detailed in speaking notes.
Q2) You should include your central idea in your speaking notes.
A)True
B)False
Q3) Which of the following is one of the features of standard outline form?
A) Use at least two subpoints, if any, for each main point.
B) Use capital letters for all subpoints.
C) Indent to the number or letter above.
D) Use Arabic numbers for all your subpoints.
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Chapter 15: Using Words Well
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Sample Questions
Q1) Which of the following is a figure of speech that uses an implied comparison?
A) simile
B) personification
C) metaphor
D) alliteration
Q2) ________ refers to words or phrases specific to one part of the country but rarely used in quite the same way in other places.
A) Ethnic vernaculars
B) Regionalism
C) Jargon
D) Spanglish
Q3) A speaker's ability to use shorter words and phrases demonstrates that oral style is _____ than written style.
A) less formal
B) less personal
C) more repetitious
D) less interesting
Q4) Oral language styles tend to use more pronouns.
A)True
B)False
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Chapter 16: Methods of Delivery
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Sample Questions
Q1) Rehearsal is an important step for excellent extemporaneous speakers.
A)True
B)False
Q2) Delivering a speech from a written or memorized general outline is termed
A) extemporaneous speaking.
B) manuscript speaking.
C) impromptu speaking.
D) memorized speaking.
Q3) A few minutes remain in the class period. The teacher assigns a student to stand before the class and give a brief speech on effective study habits. What method of delivery is utilized in this situation?
A) impromptu speaking
B) manuscript speaking
C) memorized speaking
D) extemporaneous speaking
Q4) One disadvantage of memorized is speaking is that you can't make on-the-spot adaptations to your audience.
A)True
B)False
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Chapter 17: Nonverbal Communication
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Sample Questions
Q1) The minister pounds his fist on the podium when he says the words "sin" and "evil." What function does this form of nonverbal communication serve?
A) regulating
B) complementing
C) emphasizing
D) contradicting
Q2) Aspeaker who pounds one hand into another is using a repeating gesture.
A)True
B)False
Q3) Which problem gesture consists of clasping hands in front of yourself, and letting them drop?
A) "parade rest"
B) "broken wing"
C) "don't worry, Ma"
D) "the fig leaf clutch"
Q4) During a question-and-answer session, you can use regulating gestures to signal when you want to talk and when you want to invite others to do so.
A)True
B)False
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Chapter 18: Verbal Communication
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Sample Questions
Q1) Vocalized pauses such as "you know" are used by so many speakers that they are not noticeable.
A)True
B)False
Q2) When Muriel speaks, she often mumbles, slurs, or abbreviates words, making it hard for her audience to understand her. Muriel has problem with A) pronunciation.
B) inflection.
C) variation.
D) articulation.
Q3) All of the following are precautions you need to take when using a stationary microphone EXCEPT
A) Check to see if your mike is multidirectional.
B) Speak clearly and crisply.
C) If you must test a microphone, count or ask the audience whether they can hear you.
D) Pronounce B, P, and S sounds with more intensity than usual.
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Chapter 19: Adapting and Delivering Your Speech
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Q1) Marian is speaking to a group from China, which she knows is a high-context culture.
How should she adapt her delivery style to this culture?
A) Marian should wear white because it stands out well.
B) Marian should concentrate on her nonverbal delivery.
C) Marian should use the same vocal inflection as they do.
D) Marian should deliver her speech slowly with little movement.
Q2) According to the text, which of the following cultures expects less immediacy?
A) North American
B) Australian
C) Japanese
D) Mexican
Q3) You should never use verbal signpost while answering audience questions.
A)True
B)False
Q4) When responding to audience questions, you should always
A) ignore hostile questions.
B) let the audience ask the first question.
C) stay on message.
D) provide lengthy, detailed answers.
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Chapter 20: Selecting Presentation Aids
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Sample Questions
Q1) Which fonts are easier to read for longer passages?
A) serif
B) sans serif
C) script
D) decorative
Q2) Receivers better retain material they get via both audio and video "channels" of communication.
A)True
B)False
Q3) How can you BEST use people as presentation aids in a speech?
A) Rehearse with the person beforehand; introduce the individual to the audience just before his or her participation.
B) Never use other people as presentation aids in a speech because of the likeliness something will go wrong.
C) Ask for volunteers from your audience to help you on the spur-of-the-moment and act as your presentation aid.
D) Just use yourself as a presentation aid: with costumes, demonstrations, or illustrations.
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Chapter 21: Preparing and Using Presentation Aids
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Sample Questions
Q1) What action should a speaker take if his or her speech topic calls for an illegal or dangerous presentation aid?
A) Secure permission from university police or security officers.
B) Secure permission from the instructor.
C) Substitute an appropriate picture, chart, or other representation.
D) Take all necessary precautions.
Q2) All of the following are tips for using presentation aids EXCEPT
A) rehearse with your presentation aids.
B) explain your presentation aids.
C) face your presentation aid while talking.
D) use animals with caution.
Q3) When you use presentation aids, you should always remember
A) Moore's Law
B) the Law of Attraction.
C) the Law of Averages.
D) Murphy's Law.
Q4) Some presentation aids speak for themselves, you don't need to explain them.
A)True
B)False
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Chapter 22: Informative Speaking
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Sample Questions
Q1) Research suggests that two days after your speech, most audience members will still remember about 75 percent of your speech.
A)True
B)False
Q2) Jason is informing the audience about an impending tuition hike at the college. Jason says, "Please, listen to this. This is important and affects all of us in this room; it affects our attitudes aboutschool, our pocketbooks, and our stress levels." This strategy to enhance audience recall is
A) building redundancy into the speech.
B) reinforcing key ideas nonverbally.
C) reinforcing key ideas verbally.
D) pacing the information flow.
Q3) A speech about _____ discusses principles, concepts, and theories.
A) procedures
B) ideas
C) people
D) objects
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Chapter 23: Understanding Principles of Persuasive Speaking
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Sample Questions
Q1) One common audience member response to cognitive dissonance is to simply stop listening to the speaker.
A)True
B)False
Q2) When stating your central idea in a persuasive speech, it is useful to state it as A) a summary.
B) a specific purpose.
C) a proposition.
D) a challenge.
Q3) A belief is an easily learned predisposition to respond favorably or unfavorably toward something.
A)True
B)False
Q4) In persuasive speaking, the audience is always persuaded by logic.
A)True
B)False
Q5) Controversial issues make excellent choices for persuasive speeches.
A)True
B)False
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Chapter 24: Using Persuasive Strategies
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Q1) If you reason deductively, you need evidence to document the truth of your initial generalization.
A)True
B)False
Q2) Toni is going to present a speech at work on enacting stricter gun control regulations. Many of her coworkers are avid hunters and members of the NRA, so she suspects they will be unreceptive to her message. Which of the following guidelines should Toni follow?
A) Acknowledge the opposing points of view.
B) Ask listeners for an immediate show of support.
C) Clearly state your speaking objective.
D) Be explicit in directing your listeners' behavior.
Q3) A speaker wishing to establish initial credibility will give careful thought to his or her appearance and look directly into the audience's eyes before beginning to speak.
A)True
B)False
Q4) A hypothetical example should NOT be used to reach a conclusion.
A)True
B)False
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Chapter 25: Speaking on Special Occasions
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Q1) If you are not naturally funny, you should not agree to make after-dinner speeches.
A)True
B)False
Q2) What two criteria are most important when making a speech of introduction?
A) Be brief and accurate.
B) Be accurate and self-serving.
C) Be brief and informative.
D) Be brief and witty.
Q3) When delivering a commencement address, the speaker should
A) deliver a keynote address.
B) praise the graduating class.
C) provide a brief salute to an individual.
D) discuss the economic future.
Q4) In a public relations presentation, the speaker should anticipate and prepare for criticism by
A) explaining more carefully the organization's plan.
B) ignoring any objections, and just remaining positive.
C) suggesting and countering potential problems or objections.
D) defending the position of the organization.
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Chapter 26: Speaking in Small Groups
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Q1) When making a group presentation, it is helpful for the first speaker to clarify the group's purpose for the audience.
A)True
B)False
Q2) Presentation aids just get in the way when making a group presentation.
A)True
B)False
Q3) Group members generated a list of potential solutions to the problem and during the evaluation of these ideas, Ripp spoke up, "It seems like we're veering away from the real problem. Could somebody summarizethe outcome of our problem analysis, so we can determine if we're still on the right track? By saying this, Ripp was A) showing that he has come prepared.
B) helping the group to manage conflict.
C) introducing conflict into the group process.
D) helping the group summarize its progress.
Q4) Criteria are standards for identifying acceptable solutions.
A)True
B)False
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