Interpersonal Communication Exam Questions
Course Introduction
Interpersonal Communication explores the processes and principles that underlie effective communication between individuals in both personal and professional settings. The course examines key concepts such as verbal and nonverbal communication, listening, perception, self-disclosure, conflict resolution, and relationship development. Students learn to analyze and improve their own communication skills through practical exercises, case studies, and discussions, fostering greater understanding and competence in building and maintaining interpersonal relationships.
Recommended Textbook COMM3 3rd Edition by Rudolph F. Verderber
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624 Verified Questions
624 Flashcards
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Chapter 1: Communication Perspectives
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34 Verified Questions
34 Flashcards
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Sample Questions
Q1) A mother tells her child to go clean his room. He does this, although he mumbles something under his breath and makes a face to let her know that he's not happy about it. This is an example of ____
A) context
B) feedback
C) decoding
D) noise
Answer: B
Q2) Four students on a college campus decide to start a club that focuses on volunteering. They establish the organization, promote it, and plan events together. All of these activities involve communication. What kind of communication best describes what these four students are doing?
A) Small group communication
B) Public communication
C) Interpersonal communication
D) Formal communication
Answer: A
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Chapter 2: Perception of Self and Others
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38 Verified Questions
38 Flashcards
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Sample Questions
Q1) How does self-concept affect communication?
A) Self-concept affect who becomes friends with.
B) Self-concept affects how we interact with others.
C) Self-concept affects how comfortable we are in communication interactions
D) All of these
Answer: D
Q2) We are more apt to self-monitor when we are familiar with the situation.
A)True
B)False
Answer: False
Q3) When Paul, who is Jewish, finds out that his new friend Tariq is Muslim, he develops a negative attitude toward his friend. This behavior is best labeled as ____
A) halo effect
B) selective perception
C) stereotyping
D) prejudice
Answer: D
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Chapter 3: Intercultural Communication
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28 Verified Questions
28 Flashcards
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Sample Questions
Q1) Assumed similarity helps us communicate interculturally because we usually communicate better when we understand others in terms of ourselves.
A)True
B)False
Answer: False
Q2) Some of the ways we might acquire knowledge about other cultures include all of the following except ____
A) observation
B) assuming differences
C) engaging in formal study
D) immersing yourself in the culture
Answer: B
Q3) Cultural identity ______________________.
A) comes from our ethnicity and race.
B) it becomes more important to people as they get older
C) is based on how closely we associate with the dominant culture and various co-culture
D) doesn't matter if you are a member of the dominant culture
Answer: C
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Page 5
Chapter 4: Verbal Messages
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Sample Questions
Q1) Jargon and slang are appropriate in most situations.
A)True
B)False
Q2) Denotative meanings reflect our emotions and experiences, whereas connotative meanings reflect the dictionary definition.
A)True
B)False
Q3) ______________ is the practice of paying attention to what is happening at any given moment during a conversation
A) indexing
B) mindfulness
C) separation fact from inference
D) evaluation
Q4) Describe a situation in which it would be extremely important to demonstrate sociolinguistic sensitivity. Create a brief conversation between two people that might occur during this situation. One of the people should demonstrate an understanding of sociolinguistic differences, while the other should not.
Q5) Describe various methods that you could use to improve your language skills.
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Page 6
Chapter 5: Nonverbal Messages
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Sample Questions
Q1) Which of these is an example of kinesics?
A) Sue smiles when she sees her friend Beth, indicating she is happy.
B) Marcus holds Kara's hand during the movie to communicate that he likes her.
C) Jessie puts her book back on her chair to reserve her seat.
D) Asha wears makeup to look nice for her date.
Q2) _______________ is the sound of a person's voice that distinguishes it from others.
A) intonation
B) voice quality
C) acoustic space
D) none of these
Q3) Briefly explain the importance of paralanguage. Give three distinct example of how paralanguage might (1) contradict, (2) supplement, or (3) complement your verbal message.
Q4) Which of the following is not a true statement about how different cultures use paralanguage?
A) Japanese speak with a great deal of volume to convey sincerity.
B) Arabs speak with a great deal of volume to convey sincerity.
C) Soft voices are preferred in Thailand.
D) Soft voices are preferred in Great Britain.
Page 7
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Chapter 6: Listening
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Sample Questions
Q1) Mnemonic devices are _____________________________________.
A) skills used to develop supporting material for a message
B) acts of inference
C) techniques used to aid the memory
D) vocabulary-building techniques
Q2) During the evaluation stage of listening you ______________________.
A) ask questions
B) take notes
C) engage in empathy
D) separate fact from inference
Q3) If in response to Gary's statement "I hope I get the job-it really means a lot to me," you reply, "I hope you do too-you've shown a great interest in that type of work," your response would be
A) paraphrasing
B) interpreting
C) supportive
D) describing behavior
Q4) Your response can be both judgmental and supportive at the same time.
A)True
B)False
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Chapter 7: Interpersonal Relationships
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Sample Questions
Q1) Todd knows he is a talented public speaker, and his audiences praise his speeches. Todd's speaking talent falls into which pane of his Johari window?
A) secret
B) unknown
C) open
D) blind
Q2) Define the four panes of the Johari window. Describe your own Johari window, and explain how it is different in a relationship with a family member compared with a relationship with a classmate.
Q3) What is it called when a couple compromises between the desires of one partner and the desires of the other?
A) neutralization
B) topical segmentation
C) reframing
D) temporal selection
Q4) Your Johari window is not fixed; it will change over time to reflect changes in your relationships.
A)True
B)False
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Chapter 8: Interpersonal Communication
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Sample Questions
Q1) Which of the following statements is accurate regarding masking feelings?
A) It can be an effective way to protect privacy.
B) It is an active strategy.
C) It is a useful long-term strategy.
D) All of these.
Q2) _____________________ is clearly stating your own desires while also respecting others.
A) aggressive behavior
B) passive behavior
C) passive-aggressive behavior
D) assertive behavior
Q3) Each of the following is good advice about how to avoid self-disclosure except _____________________________.
A) Tell the other person you don't want to share information and why you wish to keep it private.
B) Mask your feelings.
C) Change the subject.
D) Do not reveal anything about yourself during the first meeting.
Q4) Why is it important to follow the guidelines of self-disclosure?
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Chapter 9: Communicating in Groups
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Sample Questions
Q1) Which of these is a quality all effective groups should have?
A) Storming
B) Groupthink
C) Cohesiveness
D) Homoegeneity
Q2) What it the purpose of a team-building activity?
A) to establish trust and rapport
B) to establish group norms
C) to determine who is committed to group goals
D) to develop leadership in groups
Q3) Deciding as a group that stalemate disagreements will be decided by a majority vote is an example of a ___________________.
A) norm
B) ground rule
C) cohesive act
D) value
Q4) Group norms can be counterproductive.
A)True
B)False
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Chapter 10: Group Leadership and Problem Solving
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Sample Questions
Q1) _______________ are the sets of behaviors that help a group develop and maintain cohesion.
A) task roles
B) maintenance roles
C) procedural roles
D) leadership roles
Q2) Which of the following is not a procedural leadership role?
A) Recording
B) Gatekeeping
C) Expediting
D) Harmonizing
Q3) Kwan creates a 16-slide PowerPoint presentation with bullet points and graphs that illustrates his group's progress. He posts it on a webpage that all project members and managers can access. Kwan's document is called ___________________.
A) a symposium
B) an oral brief
C) a written brief
D) a remote access report
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12
Chapter 11: Topic Selection and Development
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Sample Questions
Q1) If you mentioned Presidents Lincoln, Garfield, Kennedy, and Reagan in a portion of your speech to help make a point, you would be using factual statements called ____________________.
A) illustrations
B) analogies
C) anecdotes
D) examples
Q2) It is not necessary to cite a source when you paraphrase it.
A)True
B)False
Q3) Plagiarism is _________________________________.
A) the use of especially lengthy quotations
B) the overuse of source material
C) representing another person's work as your own
D) inaccurately paraphrasing a source
Q4) If Kwame is trying to explain the four steps of an effective exercise program, his general goal is to persuade the audience.
A)True
B)False
Q5) Discuss the positive and negative aspects of using quotations within a speech.
Page 13
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Chapter 12: Organizing Your Speech
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Sample Questions
Q1) A person who ends a speech about CPR with a dramatic description of how she saved a person's life performing mouth-to-mouth resuscitation is demonstrating
A) vivid imagery
B) summary
C) clincher
D) quotation
Q2) Asking a question is a technique used to ________________________________________.
A) get your listeners thinking about an idea
B) entertain an audience
C) startle an audience
D) ridicule your audience's lack of knowledge on a subject
Q3) You will only want to start the body of the speech after you have first _____________________________________.
A) determined the main points and written a thesis
B) determined main points and prepared sectional transitions
C) developed speech goals and assembled some research
D) done some research and determined main points
Q4) Identify and briefly explain the functions of a speech introduction.
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Chapter 13: Presentational Aids
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Sample Questions
Q1) Speakers who overpower their messages with computerized slide shows often do more harm than good, succombing to _____________________.
A) "LCD tunnel vision"
B) "Acrobat overload"
C) "death by PowerPoint"
D) "the Keynote crutch"
Q2) How does a speaker benefit from using a visual aid?
A) Visual aids distract attention from the speaker.
B) Visual aids are required in every speech class.
C) Visual aids enhance your verbal message.
D) Visual aids make you look extra smart.
Q3) A flip chart is _________________________.
A) a series of graphs in a binder
B) a projection that can be flipped from one section to another
C) a large pad of paper mounted on an easel
D) a series of directions
Q4) What are some of the disadvantages of passing presentational aids around to all audience members? What are two alternatives to passing around visual aids
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Page 15
Chapter 14: Language
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31 Verified Questions
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Sample Questions
Q1) A speaker using the strategy of timeliness in a speech on the importance of recycling
A)show how it affects every listener's "own back yard"
B)show how it affects every listener today
C)shows how it affects every listener's pocketbook
D)shows how it affects everyone physically
Q2) Oral style refers to ______________________.
A)a person's ability to recount the written word
B)how we convey messages through the spoken word
C)the words one chooses when outlining a speech
D)a person's accent when speaking in a second language
Q3) ___________________ is the repetition of vowel sounds in a phrase or phrases.
A)Antithesis
B)Assonance
C)Onomatopoeia
D)Personification
Q4) Verbal immediacy is used to reduce the psychological distance between the speaker and her topic.
A)True
B)False
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Chapter 15: Delivery
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Sample Questions
Q1) You are about to give a speech at your best friend's wedding. Identify and discuss three techniques you can use to help control stage fright.
Q2) A(n) ___________________, viewing speaking as an opportunity to get a message about an important topic across to an audience, is an effective way to view public speaking.
A) conversation orientation
B) communication orientation
C) performance orientation
D) interpersonal orientation
Q3) Speakers who slouch are considered to have poor ___________________.
A) poise
B) movement
C) posture
D) gestures
Q4) Even a well-written speech can bore an audience unless its delivery is intelligible, meaning that it is lively and dynamic.
A)True
B)False
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Chapter 16: Informative Speaking
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Sample Questions
Q1) The derivation or history of a particular word is called its A) topography
B) anthropology
C) dialectic
D) etymology
Q2) What four guidelines that should be followed to build creativity?
Q3) You can define a word by explaining its derivation or history.
A)True
B)False
Q4) An informative speech about the discovery of gravity and the historical reaction to this event is an expository speech that explains ____
A) a theory, principle, or law
B) historical events and forces
C) political, economic, social, or religious influences
D) a creative work
Q5) In a process speech you should ________________________.
A) be vague so that your audience stays interested
B) avoid visual aids because they are distracting
C) include precise, step-by-step instructions
D) always include a demonstration
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Chapter 17: Persuasive Speaking
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Sample Questions
Q1) If your audience is very much opposed to your speech goal, _____________________________.
A) you should change your speech topic because you are very unlikely to change their minds
B) you should only expect to move their opinion a little bit closer in your direction
C) you should use the same strategy as those audiences who mildly oppose your speech goal
D) none of these
Q2) Which organizational pattern is especially useful when the issue is not that a problem needs to be solved but whether the solution is a good one?
A) Motivated sequence
B) Problem-solution
C) Comparative advantages
D) Criteria satisfaction
Q3) The problem-solution pattern is explicitly designed to motivate the audience to act.
A)True
B)False
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Chapter 18: Appendix- Interviewing
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Sample Questions
Q1) "You were really upset when Chrissie got divorced, weren't you?" is an example of a(n) _________________.
A) open-ended question
B) follow-up question
C) leading question
D) primary question
Q2) Introductory questions about each major interview topic are called primary questions.
A)True
B)False
Q3) Open questions are broad-based questions that prompt the interviewee to respond with whatever information he or she wishes.
A)True
B)False
Q4) Secondary questions are usually _________________.
A) pre-planned
B) spontaneous
C) obscure
D) ambiguous
Q5) Describe the steps in developing an interview protocol.
Page 20
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