Interpersonal Communication Exam Questions
Course Introduction
Interpersonal Communication explores the processes and principles underlying effective face-to-face interaction. Students examine verbal and nonverbal communication, listening skills, cultural influences, conflict resolution, and relationship development in personal and professional contexts. Through theory, case studies, and practical exercises, the course aims to enhance self-awareness, empathy, and competence in building and maintaining relationships, as well as managing interpersonal challenges in diverse environments.
Recommended Textbook
Communication in Everyday Life 1st Edition by Steve Duckm
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16 Chapters
533 Verified Questions
533 Flashcards
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Chapter 1: An Overview of Communication
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33 Verified Questions
33 Flashcards
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Sample Questions
Q1) Communication is interpreted at both the content and the relational level.
A)True
B)False
Answer: True
Q2) Describe how social frames function to help people interpret the meaning of a message.
Answer: The context in which a message is delivered--for instance, a commencement address--helps us to understand the meaning we are to assign to a message. Messages can be delivered in more or less formal contexts, in workplace or social settings, and to familiar as well as unfamiliar audiences. All of these are 'frames' that help us create expectations for what we will say or hear in a given setting.
Q3) The perspective of 'communication as transaction' is preferred by your text's authors because:
A)It accounts for the correct timing of a message
B)It accounts for the exchange of information between two or more individuals
C)It accounts for the creation of new meanings through communication
D)It accounts for the intention to send a message
Answer: C
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3
Chapter 2: Histories and Contexts of Communication
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Sample Questions
Q1) The term connotation refers to:
A)The use of language to identify something in a simple and straightforward way
B)Failing to understand the implications and background behind words
C)The use of language to identify something in a specific or literal way
D)Understanding the implications and background behind words
Answer: D
Q2) The element of act in Burke's pentad refers to:
A)Where it happened
B)Who was involved
C)What happened in time
D)Why something happened
Answer: C
Q3) We often define concepts by negation, or by explaining what something is not.
A)True
B)False
Answer: True
Q4) Explain what your text's authors mean by 'conversational hypertext.'
Answer: Conversational hypertext refers to the way that coded messages are included in relationships. These coded messages allow people in the relationship to understand layers of meaning without having to explain them overtly.
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Chapter 3: Identities, Perceptions, and Communication
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33 Verified Questions
33 Flashcards
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Sample Questions
Q1) NVC is different from verbal communication because it is:
A)Continuous
B)Under our control
C)Guided by rules
D)Connected to culture
Answer: A
Q2) NVC can convey emotional information in a conversation by revealing:
A)Your attitudes about the other person
B)Your attitudes about the weather
C)Your attitudes about your job
D)Your attitudes about others not involved in the conversation
Answer: A
Q3) Give an example of a form of nonverbal communication that is influenced by culture.
Answer: Examples might include eye contact, ways of addressing others, use of space, touch, time, dialect/accent, and gestures.
Q4) NVC can help to begin, to regulate, or to terminate communicative interactions.
A)True
B)False
Answer: True
Page 5
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Chapter 4: Verbal Communication
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Sample Questions
Q1) The most likely outcome of critical listening is:
A)Enjoyment or appreciation
B)Comprehension of information
C)Deciding whether or not a message is valuable and useful
D)Enabling someone to talk about a problem or concern
Q2) In relational listening, a key question the listener might ask himself/herself would be:
A)Does this message correspond with my understanding of this relationship?
B)Am I able to accurately paraphrase this message?
C)Am I able to receive sensory stimuli?
D)Am I able to attend to and process sensory stimuli?
Q3) Listening to a conversation only to find opportunities to talk about yourself and your own experiences is typical of:
A)Content or representational listening
B)Selective listening
C)Egocentric listening
D)Experiential superiority
Q4) Listening is rarely done for aesthetic reasons.
A)True
B)False
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Chapter 5: Nonverbal Communication
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33 Flashcards
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Sample Questions
Q1) Embarrassment, according to Cupach and Metts, occurs when:
A)You select the wrong identity (face)
B)You perform an identity (face) correctly
C)You perform an identity (face) incorrectly
D)You fail to perform an identity (face)
Q2) In order to share narratives with others about our personal identity, we must have:
A)The ability to tell stories using symbols that represent shared meanings
B)The ability to tell stories well to all our listeners
C)The ability to tell new stories to each new listener we encounter
D)The ability to tell stories with consistency despite having many listeners
Q3) When people fail to act in accordance with the identity they have established, there are no consequences.
A)True
B)False
Q4) The idea of the accountable self indicates:
A)We create narratives of our self according to social norms
B)We are guided by social ideals in fulfilling our identity
C)We use objects to represent our identity
D)We enact different identities in different settings
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Chapter 6: Culture and Communication
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Sample Questions
Q1) If you are considering breaking up with a romantic partner but have not discussed it out loud with anyone, Duck suggests you are in this phase of relational dissolution:
A)Intrapsychic
B)Interpsychic
C)Dyadic
D)Social process
Q2) According to the model of serial construction of meaning, mutuality happens when:
A)Two people have had the same experience but are not yet aware of it
B)Two people have had the same experience and have told each other about it
C)Two people have had the same experience, have told each other about it, and have similar feelings about it
D)Two people with the same experience have discussed it, have similar feelings about it, and make it part of their relationship
Q3) Explain why the theory that relationships go through stable, predictable, consistent stages is no longer thought to be accurate.
Q4) Discuss the difference between social and personal relationships.
Q5) Explain the role of physical appearance in Duck's Relationship Filtering Model.
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Page 8
Chapter 7: Listening
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Sample Questions
Q1) The term that describes the larger family clan from which you descended is called your:
A)extended family
B)family of origin
C)family of generativity
D)family of descent
Q2) How is it that the family considered a cybernetic system?
Q3) Some families are more discourse-dependent than others, having to account for how they are family or why their family is different from the traditional family form.
A)True
B)False
Q4) The most useful definitional approach for family communication scholars is the transactional approach.
A)True
B)False
Q5) Explain why privacy management might be a salient issue for blended families.
Q6) Why is the study of family communication important?
Q7) Explain how family communication and relationships might change over time.
Q8) Explain the bi-directionality hypothesis.
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Chapter 8: Personal Relationships
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Sample Questions
Q1) Networking groups always utilize face-to-face communication.
A)True
B)False
Q2) A support group is distinguished from other types of groups because it:
A)Focuses on advising, comforting, raising consciousness on issues
B)Evaluates or creates new concepts or products
C)Produces a best solution for a problem
D)Helps to run an organization
Q3) A leader who focuses on getting the job done, keeps members on track, and follows a strict agenda is identified as:
A)A socioemotional leader
B)A team leader
C)A task leader
D)A motivational leader
Q4) An advisory group is distinguished from other types of groups because it:
A)Focuses on advising, comforting, raising consciousness on issues
B)Evaluates or creates new concepts or products
C)Produces a best solution for a problem
D)Builds or sustains relationships
Q5) Explain the similarity and difference between formal and advisory groups.
Page 10
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Chapter 9: Groups and Leaders
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Sample Questions
Q1) One evident norm or rule in an organization is expectation of hierarchy
A)True
B)False
Q2) The stress of Leroy's project deadline at work caused him to be short-tempered with his wife. What is the name of this problem?
A)Spillover effect
B)Isolation effect
C)Hawthorne effect
D)Relationship effect
Q3) Organizational communication is less effective when group members question one another.
A)True
B)False
Q4) The text lists four ways of formally introducing and reinforcing the organizational culture. Which of the following is NOT one of those ways?
A)Watching corporate videos
B)Going to retreats
C)Reading emails from complaining customers
D)Doing bonding exercises
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Chapter 10: Communication in the Workplace
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Sample Questions
Q1) Patients are generally more satisfied with their patient-provider relationship if conversation is balanced between psychosocial and biomedical needs and concerns.
A)True
B)False
Q2) Describe the five key elements of patient-provider interaction that impact satisfaction.
Q3) Patients who participate in the decision making process regarding their treatment options and protocols often also increase their ________________ to treatments.
A)Medication dose
B)Chance of failure
C)Confusion about
D)Adherence
Q4) Which of the following is considered a supportive function of everyday communication?
A)Perpetuation
B)Patient Stories
C)Provider Expertise
D)A & C
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Chapter 11: Technology and Media in Everyday Life
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Sample Questions
Q1) Cultures that emphasize polychronic time also emphasize being on time for appointments.
A)True
B)False
Q2) Cultures are universally future-oriented rather than being focused on the past or present.
A)True
B)False
Q3) Context has to do with the number of words in a message.
A)True
B)False
Q4) The cultural approach to conflict that views it as opportunity would likely assume:
A)Conflict is a destructive disturbance of the peace
B)Members should adapt to established social values
C)Confrontation is ineffective
D)Confrontation releases tensions
Q5) Identify what is studied in the field of cross-cultural or intercultural communication.
Q6) Distinguish between low-context and high-context societies.
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Chapter 12: Interviewing
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Sample Questions
Q1) The part of a social network that includes people with whom you have less close relationships/contact and are less likely to talk about important issues is referred to as:
A)Core ties
B)Weak ties
C)Strong ties
D)Significant ties
Q2) Iterative coordination, one form of microcoordinating social interactions through cell phones, typically involves:
A)Adjusting previously-scheduled meeting times
B)Ignoring previously-scheduled meeting times
C)Progressively defining when and where to encounter someone through multiple calls
D)Changing plans once someone has already set out for the encounter
Q3) Explain why people from different generations assign different meanings to relational technologies, as well as using them in a different way.
Q4) Explain Reeves and Nass's concept of the 'media equation.'
Q5) Discuss the reasons why people post personal material and information on websites and blogs.
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Chapter 13: Preparing for a Presentation
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Sample Questions
Q1) Media products are becoming more, rather than less, diverse in their amount and accessibility.
A)True
B)False
Q2) When parents comment out loud about the messages or characters they see in a television program, they are enacting:
A)Indirect rules for children's interpretation of television
B)Direct rules for children's interpretation of television
C)Indirect parental influence on children's interpretation of television
D)Direct parental influence on children's interpretation of television
Q3) Media audiences are rarely particular or selective about what they take in from mediated messages.
A)True
B)False
Q4) People often use multiple media simultaneously/concurrently.
A)True
B)False
Q5) Summarize the basic idea behind 'uses and gratifications' theory.
Q6) Explain the basic idea of the concept of 'selective exposure.'
Q7) Give an example of a cultural or generational difference in the use of media.
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Chapter 14: Developing a Presentation
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Sample Questions
Q1) "I like chocolate. This cake is chocolate. I like this cake," is an example of what?
A)An anchor point
B)An enthymeme
C)An attitude
D)A syllogism
Q2) You have to ask your friend for a favor that may lead to an angry response, so you thoroughly think through your strategy before approaching the friend in order to make the situation as calm as possible. You are using which kind of secondary goal of compliance gaining?
A)Identity goals
B)Submissiveness goals
C)Arousal goals
D)Emotional goals
Q3) Knowledge, trust, and appearance are the three primary dimensions of credibility. A)True
B)False
Q4) Describe the differences between speeches to convince and speeches to actuate. Provide an example of each type.
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Chapter 15: Giving Informative and Persuasive Talks
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Sample Questions
Q1) Which of the following research ideas would be of interest to a media studies scholar?
A) A study of parasocial relationships.
B) A study of how the international sales of American television shows impact the lives of the people in other countries.
C) A study of how students use text messaging in the classroom.
D) All of the above.
Q2) Describe two primary differences between rhetorical communication and mass communication and media studies.
Q3) The primary difference between mass communication and rhetoric is that rhetorical communication has the possibility to reach many times more people.
A)True
B)False
Q4) Most communication contains either an explicit or implicit relational element.
A)True
B)False
Q5) Social scientists believe in objective Truth.
A)True
B)False
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Chapter 16: Delivering a Presentation
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Sample Questions
Q1) Which question pattern sequence begins with broad and open questions and moves toward more closed and narrow questions?
A) Funnel sequence
B) Inverted Funnel sequence
C) Tunnel sequence
D) Tangent sequence
Q2) Following the interview, an interviewer should do which of the following:
A) record their reaction to the interviewee along with any additional thoughts or information
B) assess his or her own performance in order to improve both personally and professionally
C) ensure that all interviewees are contacted about the final decision
D) All of the above
Q3) You should reaffirm your interest in the position and request an interview in the final paragraph of the cover letter.
A)True
B)False
Q4) The purpose of the _________________ is to present credentials in a clear and concise manner.
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