Interpersonal Communication Exam Preparation Guide
Course Introduction
Interpersonal Communication explores the fundamental principles, theories, and processes involved in exchanging messages between individuals in various contexts. This course examines verbal and nonverbal communication, listening skills, conflict resolution, perception, and the influence of culture, gender, and technology on communication. Through interactive activities, discussions, and practical assignments, students develop effective communication strategies to build and maintain meaningful relationships in personal, professional, and social settings. The course emphasizes self-awareness, empathy, and ethical interaction to enhance students ability to communicate clearly and effectively with others.
Recommended Textbook
Communicating as Professionals 3rd Edition by Myra Gurney
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13 Chapters
259 Verified Questions
259 Flashcards
Source URL: https://quizplus.com/study-set/229
Page 2
Chapter 1: Communication Theory and Professional Practice
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19 Verified Questions
19 Flashcards
Source URL: https://quizplus.com/quiz/3478
Sample Questions
Q1) Which statement would be the best to use in a communication code of ethics for professionals:
A) 'Professionals should communicate in a democratic way; they should take everyone else's opinion into account.'
B) 'Professionals should communicate in a clear way, with a focus on understanding and respect.'
C) 'Professionals must avoid emotion and feelings at all costs and only be logical in their communications.'
D) 'Professionals should communicate in the same way that other professionals communicate; that is best practice.'
E) 'Professionals should be persuasive for the interests of their field.'
Answer: B
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Chapter 2: Language and Communication Practice
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20 Verified Questions
20 Flashcards
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Sample Questions
Q1) The difference between denotation and connotation of words is that:
A) denotation is meant to be objective and unemotional; connotation is subjective and culture-dependent.
B) denotation is simple speech; connotation always uses big words.
C) denotation uses figures and statistics; connotation is poetic writing.
D) denotation is technical jargon; connotation is vague and emotional.
E) denotation is public; connotation is private.
Answer: A
Q2) An advantage of writing over speech is that:
A) words can be carefully chosen, tried out and changed if they do not have an impact.
B) people trust the written word more than the spoken word.
C) non-verbal and verbal feedback can be instantly ascertained from the audience.
D) good handwriting impresses many people.
E) visual graphics can be used to support the written word.
Answer: A
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4
Chapter 3: Non-Verbal Communication: Meanings Without
Words
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19 Verified Questions
19 Flashcards
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Sample Questions
Q1) When we are territorial, we are likely to:
A) be concerned with informal space.
B) stake out ownership over some area.
C) be concerned with interpersonal distance.
D) strive for cleanliness of public space.
E) jealously guard members of our family.
Answer: B
Q2) Which of the following is NOT an example of the interpersonal functions of 'eye behaviour'?
A) Eye behaviour helps to show attentiveness, interest and arousal.
B) Eye behaviour helps to initiate and sustain relationships.
C) Eye behaviour helps reading skills.
D) Eye behaviour helps to communicate emotion.
E) Eye behaviour helps to define power and status relationships.
Answer: C
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Page 5
Chapter 4: Intercultural Communication
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20 Verified Questions
20 Flashcards
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Sample Questions
Q1) Computer-mediated communication with other cultures is:
A) similar to ordinary communication between cultures.
B) similar to ordinary communication between cultures, as long as people are honest and self-disclosing.
C) more problematic than ordinary communication between cultures.
D) almost impossible, due to language difficulties.
E) less problematic than ordinary communication between cultures.
Q2) How do dress, hairstyles, makeup and appearance impact communication?
A) They have little impact. Non-verbal communication is more important.
B) They provide messages about status and socioeconomic background.
C) They draw attention to a person.
D) They reinforce what a person has to say.
E) They undermine an individual's verbal message.
Q3) Hofstede's power distance is:
A) related to the distance at which people stand together.
B) a measure of how powerful a manager is.
C) related to strength of character or willpower.
D) a measure of status or power differences between two managers.
E) a measure of the strength of a manager's verbal style.
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Page 6
Chapter 5: Mediated Communication
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20 Flashcards
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Sample Questions
Q1) YouTube is an example of:
A) a social medium.
B) an interactive medium.
C) a non-interactive medium.
D) a videoconferencing medium.
E) a traditional medium.
Q2) Blended learning is:
A) A blend of traditional and computer-based teaching techniques and tools.
B) Another term for e-learning.
C) Classrooms where the students are from a blend of different ages and cultures.
D) An integrated set of computer-mediated activities.
E) A theory of learning whereby activities are blended with theory to ensure optimal student outcomes.
Q3) How many characters does Twitter allow in a tweet?
A) 40
B) 60
C) 100
D) 140
E) 160
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Page 7
Chapter 6: Professional Communication Research
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20 Flashcards
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Sample Questions
Q1) In what part of a research report should the following items be placed?
A) Limitations of the current study.
B) Purpose of the study is justified.
C) Implications of the current research.
D) Recommendations for further research are made.
E) Sources are listed.
F) Procedures used to collect material are outlined.
Q2) Appendices should:
A) always be considered for short reports.
B) always be labelled.
C) appear after the introduction
D) not appear in formal reports.
E) appear in all academic journal articles.
Q3) What are some of the ethical restraints to doing research?
A) Informed consent.
B) Right to privacy.
C) Copyright.
D) Informed consent and right to privacy.
E) Plagiarism.
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Page 8
Chapter 7: Concepts and Applications in Interpersonal Communication
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Sample Questions
Q1) Being assertive means:
A) getting what you want.
B) stating what you want.
C) not being straightforward.
D) listening to the other person.
E) being hostile.
Q2) Which of the following would help to build a sense of equality in interpersonal communications?
A) Smile and nod when the other person speaks.
B) Maintain physical closeness.
C) Compliment appropriately.
D) Try to solve disagreements rather than 'win'.
E) Be totally open.
Q3) Compare the speakers' viewpoints in the following conversation.Look at both 'I' statements and 'you' statements.
Alex:You make me really worried about meeting the deadline, because you haven't given me your cost estimates so that I can finish the job.
Sandy:Hang on! I've got a lot of work to do for other deadlines.Yours isn't the only job I'm working on.
Page 9
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Chapter 8: Communicating in Groups and Teams To
Achieve Professional Goals
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20 Verified Questions
20 Flashcards
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Sample Questions
Q1) A group or team meeting that follows a problem-solving approach could structure its meeting in phases such as:
A) Welcome; work
B) Norming, storming, adjourning
C) Orientation; evaluation; control; and action
D) Forming; norming; storming; mourning
E) Brainstorming, which is a one-phase approach
Q2) In the workplace, it is advisable for an effective and professional communicator to:
A) recognise that diversity in group membership can result in unproductive conflicts that outweigh any benefits from diversity.
B) recognise that males and females in a group may define and approach issues differently and use this for mutual benefit.
C) recognise that group members from different cultural backgrounds may have conflicting values and personal preferences that can never be managed.
D) seek to play down individual differences in group discussions.
E) regard diversity as a problem to be overcome rather than an opportunity.
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Chapter 9: Interviewing and Negotiating
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Sample Questions
Q1) Stacey receives a salary of $50,000 p.a.from her current employer.Without any additional information about the circumstances of Stacey's current role, we can say that when applying for new jobs Stacey's BATNA (Best Alternative to a Negotiated Agreement) is:
A) $50,000
B) $100,000
C) $80,000
D) $20,000
E) $30,000
Q2) What does a 'mirror question' allow a job applicant to do?
A) Allows the applicant to agree with or deny the validity of the statement it contains, and if necessary correct wrong impressions before the interview proceeds.
B) Allows the applicant to convey their understanding.
C) Allows the applicant to show their ability to think laterally.
D) Allows the applicant to answer 'yes' or no'.
E) Allows the applicant to elaborate.
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Chapter 10: Oral Reports and Presentations
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Sample Questions
Q1) Varying your pitch in a speech means:
A) talking faster at times, and slower at others.
B) talking louder at times, and softer at others.
C) talking higher at times, and lower at others.
D) talking gently at times, and harshly at others.
E) talking persuasively at times, and defensively at others.
Q2) One goal of your conclusion is to:
A) put yourself at ease.
B) leave your audience with a memorable idea or suggestion.
C) make the structure of the speech obvious.
D) suggest to the audience that you have more to say.
E) stop the audience fidgeting.
Q3) Li wants to create variety in her seminar presentation and needs some ideas.Which of the following should NOT be recommended to Li as way of increasing the seminar's variety value?
A) Li could do something different every seven minutes.
B) Li could pace the stage.
C) Li could get the audience to talk in pairs.
D) Li could get the audience writing.
E) Li could hand out a quiz.
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Chapter 11: Writing Professionally: Process and Style
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Sample Questions
Q1) Which of the following is generally true about emphasis?
A) If you put the main idea at the beginning of a sentence, readers will find it harder to remember.
B) If you put the main idea at the beginning of a sentence, readers will find it easier to remember.
C) If you put the main idea at the beginning of a sentence, you will attract immediate attention.
D) If you put the main idea at the beginning of a sentence, readers will find the sentence more coherent.
E) If you put the main idea at the beginning of a sentence, readers will find the sentence more concise.
Q2) What is the main purpose of punctuation?
A) To demonstrate excellence in writing.
B) To present ideas clearly.
C) To convey appropriate tone.
D) To show that the writer is old-fashioned.
E) To appeal to readers who like that sort of thing.
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13
Chapter 12: Writing for the Workplace: Content and Genre
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Sample Questions
Q1) The choice to send a letter rather than another type of communication signifies: A) cost-effectiveness.
B) conventionality.
C) formality.
D) a need for speedy communication.
E) an archaic communication method.
Q2) Fill in the blank spaces in each of the following sentences about the business letter.
A) In Australia, showing the date as 9/10/04 means 9 October 2004, whereas in the US it would mean ________.
B) The attention line of a business letter directs the letter to ________.
C) In writing the salutation, if you do not know the person you are writing to, you should address them as ________.
D) The purpose of a reference line is to ________.
E) For formal letters, an appropriate signature is ________.
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14
Chapter 13: Academic Writing
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20 Flashcards
Source URL: https://quizplus.com/quiz/3490
Sample Questions
Q1) Indicate which of the following statements are true.
A) Use single inverted commas to enclose the actual words you quote from your source.
B) If you quote within a quote, use double inverted commas.
C) If the quotation is lengthy, separate it from your paragraph, indent and use single spacing; don't use inverted commas.
D) If you insert your own words into a quoted sentence, enclose them between commas.
E) Using a large number of quotations will impress the lecturer with your wide learning.
Q2) What is a literature review?
A) A list of all the books on a topic.
B) A brief overview of the relevant books on a topic.
C) A thorough summary of the key books on a topic.
D) An analysis of previously published works relevant to a theme.
E) A summary of the key ideas presented in a number of important books on a theme.
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