Interpersonal Communication Exam Bank
Course Introduction
Interpersonal Communication explores the processes, principles, and skills involved in effective communication between individuals in personal, social, and professional contexts. This course examines topics such as verbal and nonverbal messages, listening, perception, conflict management, cultural diversity, and relationship development. Students will analyze factors that influence interpersonal dynamics, practice strategies for clear and empathetic communication, and develop tools to build and maintain healthy, productive relationships. Through theoretical frameworks and practical exercises, the course aims to enhance self-awareness and foster more meaningful connections in a variety of settings.
Recommended Textbook
Communication in Everyday Life 1st Edition by Steve
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16 Chapters
533 Verified Questions
533 Flashcards
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Page 2
Duckm
Chapter 1: An Overview of Communication
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33 Verified Questions
33 Flashcards
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Sample Questions
Q1) The idea that communication can be presentational means that communication is not always neutral.
A)True
B)False
Answer: True
Q2) The perspective of 'communication as transaction' is preferred by your text's authors because:
A)It accounts for the correct timing of a message
B)It accounts for the exchange of information between two or more individuals
C)It accounts for the creation of new meanings through communication
D)It accounts for the intention to send a message
Answer: C
Q3) Explain why it can be problematic to interpret a symbol correctly in a communicated message.
Answer: Symbols are arbitrary by nature, and do not always depict what they represent (for instance, a heart symbol does not look like a real human heart). Also, symbols can have levels of meaning (for instance, a heart can reflect love, affection, or attraction). In addition, symbols can vary according to the culture and context in which they are used, or according to the relationship between speaker and listener.
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Page 3
Chapter 2: Histories and Contexts of Communication
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33 Verified Questions
33 Flashcards
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Sample Questions
Q1) The element of agent in Burke's pentad refers to:
A)Where something happened
B)Who was involved
C)What happened in time
D)How the act happened
Answer: B
Q2) The element of scene in Burke's pentad refers to:
A)Where the act happened
B)Who was involved
C)What happened in time
D)How the act happened
Answer: A
Q3) The element of act in Burke's pentad refers to:
A)Where it happened
B)Who was involved
C)What happened in time
D)Why something happened
Answer: C
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4
Chapter 3: Identities, Perceptions, and Communication
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33 Verified Questions
33 Flashcards
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Sample Questions
Q1) Explain how NVC serves as a relational regulator.
Answer: NVC helps to regulate engagement, politeness, coordination of action, enjoyment of the interaction, and relational attraction (which determines whether or not we will begin a relationship).
Q2) NVC can sometimes contradict verbal communication within the same message. A)True
B)False Answer: True
Q3) NVC can do which of the following in relation to verbal communication?:
A)Repeat or reinforce
B)Fail to substitute
C)Remove all ambiguity
D)Remain impersonal Answer: A
Q4) Effective decoding of others' NVC involves:
A)Disguising your emotions and feelings
B)Paying more attention to the other person
C)Revealing your emotions and feelings accurately
D)Paying less attention to the other person
Answer: B
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Chapter 4: Verbal Communication
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Sample Questions
Q1) Identify the difference between hearing and listening.
Q2) Noise in a cell phone connection, problems with audio in a teleconference, or internet difficulties with an online videoconference are typical of:
A)Environmental listening distractions
B)Medium distractions
C)Source distractions
D)Semantic diversion
Q3) Failing to listen attentively to a speaker because you believe you know more than the speaker does is typical of:
A)Content or representational listening
B)Selective listening
C)Egocentric listening
D)Experiential superiority
Q4) Physical location, room temperature, and activity or movement of other people are typical of:
A)Environmental listening distractions
B)Medium distractions
C)Source distractions
D)Semantic diversion
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Chapter 5: Nonverbal Communication
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33 Verified Questions
33 Flashcards
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Sample Questions
Q1) Explain what your authors mean by saying that your identity is influenced by 'society's secret agents.'
Q2) Culture affects our identity experience because:
A)Cultural norms can help to shape our identity
B)Cultural norms destroy identity
C)Cultural heritage is not a part of identity
D)Cultural heritage determines identity
Q3) Narratives are important in establishing your identity because they reveal to others:
A)How effective a storyteller you are
B)How interesting a speaker you are
C)How you think about the world
D)How others think about the world
Q4) Define what Erving Goffman meant by the 'front region/back region' aspect of social performance.
Q5) In discussing early family influences on identity, it is important to realize:
A)These early interactions do not shape your view of yourself
B)These early interactions do shape your view of yourself
C)These early interactions destroy your view of yourself
D)These early interactions completely determine your view of yourself
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Chapter 6: Culture and Communication
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33 Flashcards
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Sample Questions
Q1) Prospective relational continuity constructional units (RCCUs) would be most likely to:
A)Indicate that one partner is physically absent from the relationship
B)Indicate that one partner has returned to the relationship
C)Indicate that one partner wants the other to leave the relationship
D)Indicate that one partner is about to be absent from the relationship
Q2) According to the model of serial construction of meaning, mutuality happens when:
A)Two people have had the same experience but are not yet aware of it
B)Two people have had the same experience and have told each other about it
C)Two people have had the same experience, have told each other about it, and have similar feelings about it
D)Two people with the same experience have discussed it, have similar feelings about it, and make it part of their relationship
Q3) Flirtation is an example of a direct communication strategy used to change a relationship's status.
A)True
B)False
Q4) Discuss the difference between social and personal relationships.
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8
Available
Chapter 7: Listening
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28 Verified Questions
28 Flashcards
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Sample Questions
Q1) Aaron's family was very laid back and almost distant. They never had clear-cut rules and never talked about their attitudes or beliefs. There was no core set of values that bound them together, so everyone pretty much did their own thing. In which kind of family did Aaron grow up?
A)pluralistic
B)protective
C)laissez-faire
D)consensual
Q2) Conformity orientation refers to the degree to which families stress cohesion and homogeneity or alignment of values, beliefs, and attitudes.
A)True
B)False
Q3) The bi-directionality hypothesis concerns which of the following?
A)a promise of a future vacation
B)a planned holiday activity
C)a picture frame containing a picture of the parent and child
D)a phone call
Q4) Explain how family communication and relationships might change over time.
Q5) Explain why privacy management might be a salient issue for blended families.
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Chapter 8: Personal Relationships
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33 Flashcards
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Sample Questions
Q1) A leader who focuses on getting the job done, keeps members on track, and follows a strict agenda is identified as:
A)A socioemotional leader
B)A team leader
C)A task leader
D)A motivational leader
Q2) Provide a definition of a group consistent with the definition given in Chapter 7.
Q3) Power in groups is:
A)Always held by the designated leader
B)Sometimes based on communication competence
C)Based only on roles
D)Decided by majority rule
Q4) A creative group is distinguished from other types of groups because it:
A)Focuses on advising, comforting, raising consciousness on issues
B)Evaluates or creates new concepts or products
C)Produces a best solution for a problem
D)Builds or sustains relationships
Q5) Distinguish between primary and secondary groups and explain the characteristics of each.
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Chapter 9: Groups and Leaders
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38 Flashcards
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Sample Questions
Q1) Who understands organizations as the result of the human search for meaning?
A)Giddens
B)Weick
C)Lumbergh
D)Totten
Q2) You want to increase the productivity of your employees. What might you try if you held a traditional view of organizations? What if you held a transactional view?
Q3) Organizations try to cultivate loyalty by presenting themselves as individual entities worthy of friendship.
A)True
B)False
Q4) According to Zweig, which aspect of a worker's relationship with an organization is rarely found in other, personal relationships?
A)Expectations of role performance
B)Expectations of some forms of surveillance and intrusion
C)Expectations of mutual benefit
D)Expectations of an ongoing relationship
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Chapter 10: Communication in the Workplace
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33 Verified Questions
33 Flashcards
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Sample Questions
Q1) The everyday function of distraction in communication is not viewed as beneficial to someone dealing with a problem.
A)True
B)False
Q2) When a person does not receive the social support that they expected from a particular relationship they may experience:
A)An increase in relational closeness
B)Disappointment and rejection
C)Feeling worse about the situation than prior to seeking support
D)B & C
Q3) "Doorknob disclosures" are best defined as:
A)Private information that is shared at the door between romantic partners
B)Notes that physicians leave in the examination room for patients to read
C)Delayed medical disclosures by patients, only revealed as the physician is leaving the room
D)Disclosures by physicians about their personal life or health
Q4) List and describe at least three variables related to patient-provider communication that affect the relationship and interaction.
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Chapter 11: Technology and Media in Everyday Life
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33 Verified Questions
33 Flashcards
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Sample Questions
Q1) Forcing others to see every conflict your way, without compromising your views, is typical of this style of conflict management:
A)Dominating
B)Integrating
C)Obliging
D)Avoiding
Q2) A person who comes from a polychronic culture would be most likely to:
A)Arrive on time, if not early, for appointments
B)Think of time as a straight line from beginning to end
C)Be less concerned about arriving on time for appointments
D)Be more concerned about business than getting to know someone
Q3) Cultures are universally future-oriented rather than being focused on the past or present.
A)True
B)False
Q4) Collectivist cultures are generally known to:
A)Emphasize the individual person
B)Emphasize individual goals and achievements
C)Emphasize the right to personal choice
D)Emphasize acting for the common good
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Chapter 12: Interviewing
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Sample Questions
Q1) Both older and younger people use the Internet for self-expression to the same degree.
A)True
B)False
Q2) The part of a social network that includes people with whom you have very close relationships and are in frequent contact is referred to as:
A)Core ties
B)Weak ties
C)Strong ties
D)Significant ties
Q3) The use of relational technologies, such as cell phones, is universally consistent across cultural and co-cultural boundaries.
A)True
B)False
Q4) The term 'Luddite' is an historical reference now used to characterize:
A)A person who supports the use of technology
B)A person who opposes the use of technology
C)A person who is indifferent to the use of technology
D)A person who lacks awareness of technology
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Chapter 13: Preparing for a Presentation
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32 Verified Questions
32 Flashcards
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Sample Questions
Q1) Summarize the basic idea behind 'uses and gratifications' theory.
Q2) Explain the basic idea of the concept of 'selective exposure.'
Q3) The idea of parasocial relationships assumes that:
A)We establish relationships with media characters just as we do with other people
B)We do not establish relationships with media characters just as we do with other people
C)We are attracted to media characters who are very different from ourselves
D)We do not experience loss in parasocial relationships as we do in personal relationships
Q4) The majority of people overestimate the actual amount of time they spend using the media.
A)True
B)False
Q5) The idea that media texts are 'polysemic' means that:
A)Interpretation of media texts is unanimous
B)Interpretation of media texts is not affected by cultural backgrounds/beliefs
C)Interpretation of media texts is not affected by media knowledge/experience
D)Interpretation of media texts is affected by media knowledge/experience
Q6) Give an example of a cultural or generational difference in the use of media.
Page 15
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Chapter 14: Developing a Presentation
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35 Verified Questions
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Sample Questions
Q1) You want to convince your audience that your local city council needs to enact a law that prevents vandalism on bridges. What kind of claim are you making?
A)Claim of policy
B)Claim of value
C)Claim of fact
D)Claim of conjecture
Q2) Knowledge, trust, and appearance are the three primary dimensions of credibility.
A)True
B)False
Q3) Which of the following is not a way to impact your audience in a speech to actuate?
A)Reinforcing an existing behavior
B)Initiating a future behavior
C)Altering an existing behavior
D)Avoiding a future behavior
Q4) What are three of the contextual influences that factor into interpersonal compliance gaining, and provide an example of how each has factored into your attempts at persuasion in your relationships.
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Chapter 15: Giving Informative and Persuasive Talks
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) What might an interpretivist researcher be interested in studying?
A) An in-depth study of how individuals understand conflict in romantic relationships.
B) A survey of people's opinion about persuasive messages in political advertisements.
C) A textual analysis of how power structures are embedded in workplace communication.
D) None of the above
Q2) Describe the primary differences between social science and interpretivism.
Q3) What was the technology that moved communication technology from military use to mass audience use.
A) Radio
B) Television
C) Wireless telephony
D) Printing press
Q4) Social science researchers are typically positivists or post-positivists.
A)True
B)False
Q5) What sets Communication Research apart from Interpersonal Communication as research traditions?
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Chapter 16: Delivering a Presentation
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35 Verified Questions
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Sample Questions
Q1) Which question pattern sequence begins with broad and open questions and moves toward more closed and narrow questions?
A) Funnel sequence
B) Inverted Funnel sequence
C) Tunnel sequence
D) Tangent sequence
Q2) Open questions do which of the following?
A) enable interviews to gather information about an interviewee
B) enable an interviewer to assess the communication skills of an interviewee
C) provide valuable insight in the worldview of an interviewee
D) all of the above
E) none of the above
Q3) Adjusting the interview frames enable people to do which of the following?
A) define a scenario
B) determine meaning
C) understand the roles and expectations of the participants
D) All of the above
E) None of the above
Q4) _______________________ interviews are those which are greatly controlled by the interviewer.
Page 18
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