International Management Practice Exam
Course Introduction
International Management focuses on the strategies, processes, and challenges associated with managing organizations in a global context. This course examines the complexities of operating across diverse cultural, legal, political, and economic environments, and explores topics such as global leadership, cross-cultural communication, international business strategies, and the management of multinational teams. Students will analyze case studies and practical examples to understand how organizations adapt to the dynamic global market and how managers navigate differences to achieve competitive advantage globally.
Recommended Textbook
Management 12th Edition by Stephen P. Robbins
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18 Chapters
1805 Verified Questions
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Chapter 1: Management and Organizations
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102 Verified Questions
102 Flashcards
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Sample Questions
Q1) Technical skills become less important as a manager moves into higher levels of management.
A)True
B)False
Answer: True
Q2) Explain briefly how the definition of a manager has changed over time.
Answer: Managers used to be defined as the organizational members who told others what to do and how to do it.In the past, it was easy to differentiate managers from nonmanagerial employees.Nonmanagers were organizational members who worked directly on a job or task and had no one reporting to them.Managers were those who supervised other employees.
Today, the changing nature of organizations and work has blurred the distinction between managers and nonmanagerial employees.Many traditional nonmanagerial jobs now include managerial activities.Most employees are multi-skilled and are being cross trained.Within a single shift, an employee can be a team leader, equipment operator, maintenance technician, quality inspector, or improvement planner.
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3
Chapter 2: Understanding Management: Constraints and Challenges
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Sample Questions
Q1) Which of the following factors is an economic component of an organization's external environment?
A) family composition
B) education level
C) disposable income
D) geographic location
Answer: C
Q2) ________ is/are called the iGeneration, because they've grown up with technology that customizes everything to the individual.
A) Post-Millenials
B) The Silent Generation
C) Baby Boomers
D) Gen Y-ers
Answer: A
Q3) Giving service-contact employees the discretion to make day-to-day decisions on job-related activities is instrumental in creating in a customer-responsive culture.
A)True
B)False
Answer: True
Page 4
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Chapter 3: Managing in a Global Environment
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Sample Questions
Q1) The United States, Canada, and Mexico are parties to the North American Free Trade Association.
A)True
B)False
Answer: True
Q2) While talking with her advisor at the university, Jane deduces that she has a(n) ________ attitude, as she has never traveled abroad and only relates well to people from her home country.
A) regiocentric
B) polycentric
C) ethnocentric
D) geocentric
Answer: C
Q3) A country where people look to the future and value thrift and persistence is said to ________.
A) have an individualistic attitude
B) have a long-term orientation
C) be nurturing
D) be achievement oriented
Answer: B
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Chapter 4: Managing Diversity
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Sample Questions
Q1) Which of the following perceptions do employers typically have of older employees?
A) lack of sound judgment
B) resistant to new technology
C) weak work ethic
D) uncommitted to doing quality work
Q2) Briefly explain the demographic characteristics that affect workforce diversity.
Q3) What are some of the fears held by employers regarding employment of disabled persons? Describe the actual realities associated with such fears.
Q4) Demographic characteristics such as differences in age, gender, race, etc.reflect surface-level diversity among employees.
A)True
B)False
Q5) ________ refers to a preconceived belief, opinion, or judgment toward a person or a group of people.
A) Prejudice
B) Impartiality
C) Equanimity
D) Objectivity
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Chapter 5: Managing Social Responsibility and Ethics
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Sample Questions
Q1) The process of applying social and environmental criteria to an investment decision is known as ________.
A) green management
B) value-based management
C) community investing
D) social screening
Q2) Which of the following ISO standards is related to quality management?
A) ISO 9000
B) ISO 14000
C) ISO 8000
D) ISO 15000
Q3) The most outspoken advocate of the classical view of organizational social responsibility is Milton Friedman.
A)True
B)False
Q4) In a short essay, discuss some of the ways in which managers can encourage ethical behavior and create a comprehensive ethics program.
Q5) Write a short essay on the structural variables that can influence employees' ethical behavior.
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Chapter 6: Managers As Decision Makers
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Sample Questions
Q1) The decision-making process begins by identifying decision criteria.
A)True
B)False
Q2) What is meant by bounded rationality and satisficing?
Q3) A(n) ________ typically contains an ambiguous term that leaves interpretation up to the decision maker.
A) rule
B) procedure
C) edict
D) policy
Q4) Once the alternatives to solving a problem have been identified, the next step in the decision-making process is selecting one of these alternatives.
A)True
B)False
Q5) Discuss the three different decision-making conditions that managers usually face.
Q6) Nonprogrammed decision making relies on procedures, rules, and policies.
A)True
B)False
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Chapter 7: Managing Change and Innovation
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Sample Questions
Q1) Competitive factors or new innovations within an industry often require managers to introduce ________.
A) new equipment, tools, or operating methods
B) new equipment, tools or people
C) new equipment, operating methods, or structure
D) new equipment, people, or structure
Q2) Shelly, a technician, was particularly concerned about the changes.She had spent a number of years ingratiating herself with one of the doctors and, because of it, she had earned special privileges, such as taking extended lunches with her husband.Shelly's resistance to change came from her ________.
A) belief that uncertainty would increase
B) fear that she would be forced out of her habit
C) concern over personal loss
D) belief that Kelly's changes would harm the organization
Q3) Which of the following is a strategy for managing cultural change?
A) Support employees who remain devoted to the old values.
B) Redesign socialization processes to align with the new values.
C) Keep the reward system the same.
D) Replace written norms with unwritten norms.
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Chapter 8: Foundations of Planning
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Sample Questions
Q1) Which of the following statements is true of planning in dynamic environments?
A) Organizations should follow a pyramidal structure when operating in uncertain environments.
B) Organizations must discontinue formal planning in such a scenario.
C) To be useful in a dynamic environment, plans need to be specific and unchanging.
D) Flatter organizational hierarchies are necessary for planning in uncertain environments.
Q2) Which is the first step managers should follow in goal setting?
A) evaluating available resources
B) determining goals individually or with input from others
C) writing down goals and communicating them to all who need to know
D) reviewing the organization's mission
Q3) Planning provides direction to managers and nonmanagers alike.
A)True
B)False
Q4) Most businesses have only the single goal of making profits.
A)True
B)False
Q5) In a short essay, describe the different classifications of plans.
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Chapter 9: Strategic Management
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Sample Questions
Q1) How can a cost leader use e-business to reduce costs?
A) It could automate purchasing and payment systems so that customers have detailed status reports.
B) It could provide rapid online responses to service requests.
C) It could use Internet-based knowledge systems to shorten customer response times.
D) It could use Web-based inventory control systems that reduce storage costs.
Q2) Corporate strategies determine what business a company is in or wants to be in, and what it wants to do with those businesses.
A)True
B)False
Q3) In ________, the organization gains control of its outputs by becoming its own distributor.
A) diversified integration
B) concentrated integration
C) backward vertical integration
D) forward vertical integration
Q4) List and discuss the three levels of strategy that a large organization must develop.
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11
Chapter 10: Managerial Controls
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Sample Questions
Q1) Helen investigates the incident to take measures to control its effects.By doing this she is exerting ________ control over the incident.
A) feedback
B) concurrent
C) parallel
D) feedforward
Q2) Corporate governance ________.
A) refers to executive governance practices in companies
B) is a system used to govern a corporation so that the interests of corporate owners are protected
C) is a term that refers to legal agreements made between two or more partner firms
D) refers to the negative influence of the corporation in society
Q3) Ruth identifies the firm's leverage ratio to be very high.What suggestion could Ruth give to help the firm reduce its leverage ratio?
A) Increase the money supply by selling a part of its assets.
B) Pay back part of its debts to improve the ratio.
C) Maintain more current assets than current liabilities.
D) Reduce the sales to total assets ratio of the firm.
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Chapter 11: Basic Organizational Design
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Sample Questions
Q1) List and discuss the four contingency variables that should be considered while designing an appropriate organizational structure.
Q2) A(n) ________ organization is highly specialized and rigidly departmentalized.
A) organic
B) fundamental
C) learning
D) mechanistic
Q3) As organizations become more flexible and responsive to environmental trends, there is a distinct shift toward ________ decision making.
A) centralized
B) decentralized
C) concentrated
D) amalgamated
Q4) Today's organizations mostly rely on strict rules and standardization to guide and regulate employee behavior.
A)True
B)False
Q5) Explain the concepts of mechanistic and organic structures.
Q6) Define the process of organizing and list its purposes.
Page 13
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Chapter 12: Adaptive Organizational Design
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Sample Questions
Q1) The top management instruct Adam to put together a temporary team which will develop new training programs for the purpose of upgrading the existing skills of the firm's software engineers.Adam is being asked to put together a ________.
A) task force
B) community of practice
C) contingent workforce
D) cross-cultural team
Q2) In a matrix structure, a functional manager has authority over all of the following, EXCEPT ________.
A) promoting functional members
B) making salary recommendations
C) conducting annual reviews
D) the performance of functional members on projects
Q3) List some of the benefits and drawbacks of collaborative work.
Q4) What is a learning organization? What structural characteristics do learning organizations need?
Q5) Explain the concept of open innovation and highlight some of its benefits and drawbacks.
Q6) Briefly describe the characteristics of cross-functional teams and task forces.
Page 14
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Chapter 13: Managing Human Resources
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Sample Questions
Q1) There are only two ways of controlling labor supply through decruitment: firing and early retirements.
A)True
B)False
Q2) Errors made by getting rid of candidates who would have performed successfully on the job are known as ________.
A) admission errors
B) reject errors
C) accept errors
D) reception errors
Q3) An organization that wants to have high-performance work practices should discourage self-managed teams and decentralized decision making.
A)True
B)False
Q4) Summer day camps and job sharing are types of family-friendly benefits that organizations are offering today.
A)True
B)False
Q5) What is recruitment? What are the commonly used recruitment sources?
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Chapter 14: Managing Teams
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Sample Questions
Q1) Midway through his first semester, one of the teams in Dan's class came to him with a problem.Of the four team members, all of them were doing their jobs except Stacey.The group had agreed to have Stacey as a member since they all knew she had a high GPA and worked hard on all of her individual assignments.However, as a team member the group agreed that they were not getting Stacey's best efforts.Which of the following is a possible explanation for Stacey's behavior?
A) social loafing
B) groupthink
C) role conflict
D) status differentiation
Q2) Which of the following is considered to be the last stage of group development for permanent work groups?
A) performing
B) norming
C) storming
D) adjourning
Q3) List and discuss the five stages of group development.
Q4) Discuss the major issues associated with group structure in global teams.
Q5) Define formal groups.List and describe four examples of formal groups.
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Chapter 15: Understanding Individual Behavior
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Sample Questions
Q1) Which of the following managerial styles will Gen Y workers approve of and respond to?
A) authoritarian
B) paternal
C) flexible
D) dictatorial
Q2) Which component of attitude is reflected in the sentence, "This is the best way to reach the place."?
A) cognitive
B) behavioral
C) emotive
D) affective
Q3) The degree to which an employee identifies with his or her job or actively participates in it refers to the employee's ________.
A) job involvement
B) organizational commitment
C) global commitment
D) job satisfaction
Q4) Explain cognitive dissonance theory in brief.
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Chapter 16: Managers and Communication
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Sample Questions
Q1) Over the years, managers at Wilson's Retail have discovered that the sales staff in the retail areas have the best insights into what customers want and how they shop.Wilson's uses these insights to design its retail spaces and decide which products to stock.To make the sharing of information easier, Wilson's encourages an open communication network, where information flows freely between and among staff and managers.Which of the following communication networks does Wilson's use?
A) chain
B) wheel
C) all-channel
D) downward
Q2) Which of the following is an example of noise?
A) sending unsolicited sales messages to prospects
B) adding your contact information at the end of an e-mail message
C) leaving a message on the answering machine when you cannot reach someone
D) thinking about the party you attended last night while sitting in a lecture
Q3) Briefly describe three common communication networks, or patterns of communication, that emerge in organizations.Is any one network preferable to others? If so, why? If not, what factors decide which network is best for a particular situation?
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Chapter 17: Motivating Employees
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Sample Questions
Q1) According to the three-needs theory, the need for ________ is the desire for friendly and close interpersonal relationships.
A) control
B) affiliation
C) power
D) achievement
Q2) According to Maslow's hierarchy of needs theory, lower-order needs are predominantly satisfied internally while higher-order needs are satisfied externally.
A)True
B)False
Q3) How can managers use the job characteristics model (JCM) to design jobs?
Q4) ________ refers to the horizontal expansion of a job by increasing job scope, or the number of different tasks required in a job and the frequency with which those tasks are repeated.
A) Job enrichment
B) Empowerment
C) Job enlargement
D) Job sharing
Q5) What does goal-setting theory tell us?
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Chapter 18: Managers As Leaders
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Sample Questions
Q1) At Falcons Inc., Jeremy is the head of the marketing department.However, he is not in the habit of deciding everything on his own.He involves his team in the decision-making process as much as possible.He believes in communicating clearly and is always ready to help his team to get the best out of them.Jeremy's leadership style will be classified as which of the following?
A) telling
B) selling
C) participating
D) delegating
Q2) According to the path-goal theory, a leader who is friendly and shows concern for the needs of subordinates is termed ________.
A) directive
B) achievement oriented
C) participative
D) supportive
Q3) Effective leaders do not need a high degree of knowledge about the company, industry, and technical matters.
A)True
B)False
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