International Management Final
Exam
Course Introduction
International Management explores the strategies, structures, and processes that organizations use to operate effectively in the global business environment. The course examines cultural, economic, and legal differences affecting international operations, and delves into topics such as cross-cultural communication, global leadership, international human resource management, and the challenges of entering new markets. Students will analyze real-world cases to understand how multinational corporations adapt their management practices to suit diverse environments, address ethical considerations, and build competitive advantage in a rapidly changing world.
Recommended Textbook Management 14th Global Edition by Stephen P. Robbins
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18 Chapters
2240 Verified Questions
2240 Flashcards
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Page 2
Chapter 1: Managers and You in the Workplace
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117 Verified Questions
117 Flashcards
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Sample Questions
Q1) Two of Brent's subordinates have not been getting along, a situation that has now interfered with their productivity. When Brent meets with them to resolve the conflict, he is engaged in ________.
A) planning
B) organizing
C) leading
D) controlling
Answer: C
Q2) The fact that Eileen achieves her departmental goals is an indication of her ________ as a manager.
A) leadership
B) effectiveness
C) efficiency
D) attention to detail
Answer: B
Q3) Determining who reports to whom is part of the planning function of management.
A)True
B)False
Answer: False
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Page 3
Chapter 2: Decision Making
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125 Verified Questions
125 Flashcards
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Sample Questions
Q1) To make effective decisions in today's fast-moving world, managers need to
A) build organizations that shun complexity
B) know when it is time to call it quits
C) ignore cultural differences
D) build organizations that rely on their past successes
Answer: B
Q2) Depending on the weather and the amount of advertising, Kyle has developed six scenarios for his summer profits from his lawn care business. His business has failed to reach his expectations in the past, so he fears the worst. Kyle will likely choose the option that ________.
A) maximizes the maximum possible payoff
B) maximizes the minimum possible payoff
C) minimizes the maximum regret
D) minimizes the minimum losses
Answer: B
Q3) Nonprogrammed decision making relies on procedures, rules, and policies.
A)True
B)False
Answer: False
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Chapter 3: Globalmanagement
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119 Verified Questions
119 Flashcards
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Sample Questions
Q1) If the rate of inflation in Tomturkistan increased suddenly, what effect would that have on the exchange rate of Tomturkistan currency for U.S. dollars?
A) More U.S. dollars would be needed to purchase the same quantity of Tomturkistan goods as before inflation.
B) One U.S. dollar would purchase more Tomturkistan currency.
C) Tomturkistan currency would purchase more U.S. goods than before.
D) There would be no change; inflation is a domestic problem only.
Answer: B
Q2) When an American company earns profits in a foreign country, those profits are taxed according to the tax laws of the United States.
A)True
B)False
Answer: False
Q3) The process of exporting involves acquiring products made abroad and selling them domestically.
A)True
B)False
Answer: False
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5
Chapter 4: Valuing a Diverse Workforce
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) What type of discrimination is said to have occurred when certain actions taken by representatives of an organization deny equal opportunity to perform or unequal rewards for performance?
A) exclusion
B) discriminatory practices or policies
C) incivility
D) intimidation
Q2) Identify and briefly describe each type of discrimination that occurs in the workplace.
Q3) Employers are justified if they do not hire workers with disabilities as they lack job skills and experience necessary to perform as well as their abled counterparts.
A)True
B)False
Q4) The majority of the population increase in the next 35 years will come from
A) higher birth rates among minority ethnic groups
B) immigration of religious groups seeking political asylum
C) advances in medical science that extend the life expectancy of the elderly
D) immigrants and their descendants
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Chapter 5: Socially Conscious Management
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122 Verified Questions
122 Flashcards
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Sample Questions
Q1) A ________ is an individual or organization who seeks out opportunities to improve society by using practical, innovative, and sustainable approaches.
A) sustainability contractor
B) social entrepreneur
C) philanthropist
D) whistle-blower
Q2) Which of the following ISO standards is related to quality management?
A) ISO 9000
B) ISO 14000
C) ISO 8000
D) ISO 15000
Q3) Despite reassurances from R&D's internal testing lab, Stephen believes the new material for climbing ropes should not be used in their manufacture until it has been certified by an independent lab. It would appear that Stephen has ________.
A) high ego strength
B) weak ego strength
C) internal locus of control
D) external locus of control
Q4) Who are whistle-blowers? What can managers do to protect them?
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Chapter 6: Managing Change
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142 Verified Questions
142 Flashcards
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Sample Questions
Q1) Write a short essay on stress, particularly as it relates to the workplace.
Q2) Design thinking can provide a process for ________.
A) brainstorming
B) coming up with things that don't exist
C) experimenting with customers
D) connecting idea champions in the design department with marketing experts
Q3) The "white-water rapids" metaphor of change is consistent with Lewin's concept of unfreezing, changing, and refreezing.
A)True
B)False
Q4) The two metaphors commonly used to describe the two views of the change process are ________.
A) smooth water and troubled water
B) calm waters and white-water rapids
C) shallow water and falling water
D) burning bridge and water over the dam
Q5) Cultural change is easier when the organizational culture is strong.
A)True
B)False
Q6) Describe and explain the "calm waters" view of organizational change.
Page 8
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Chapter 7: Constraints Onmanagers
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116 Verified Questions
116 Flashcards
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Sample Questions
Q1) Which one of the following represents the two views of managerial impact on the success or failure of the organization?
A) omnipotent and symbolic
B) omnipotent and reflective
C) symbolic and interactive
D) reflective and interactive
Q2) The dominant view in management theory suggests that ________.
A) an organization's success or failure is due to external forces outside managers' control
B) managers' roles are increasingly becoming peripheral and staff manage their own areas of expertise
C) managers are directly responsible for an organization's success or failure
D) managers cannot significantly affect an organization's performance because they are constrained by the abilities of their employees
Q3) A dynamic and simple environment is characterized by the greatest level of environmental uncertainty.
A)True
B)False
Q4) How can managers best promote workplace spirituality within their organizations?
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Chapter 8: Planning and Goal-Setting
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) Most businesses have only the single goal of making profits.
A)True
B)False
Q2) The ________ Act makes it a crime in the United States to engage in theft of a trade secret.
A) Sarbanes-Oxley
B) Patriot
C) Economic Espionage
D) Industrial Espionage
Q3) When is the traditional top-down approach to planning most likely to be effective?
A) when lower level employees develop plans
B) when the plans focus on developing a large number of plans and carefully documenting them
C) when the management avoids the use of a formal planning department
D) when plans are developed that can actually be used by organizational members
Q4) In a short essay, define management by objectives (MBO) and list four elements of this type of goal setting.
Q5) In a short essay, describe the different classifications of plans.
Q6) In a short essay, list and discuss six characteristics of well-designed goals.
Page 10
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Chapter 9: Strategic Planning
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131 Verified Questions
131 Flashcards
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Sample Questions
Q1) A strategy defines how a company is going to make money.
A)True
B)False
Q2) Strategic management is not important for non-profit organizations because their focus is on providing a needed service, not on making a profit.
A)True
B)False
Q3) A cost leadership strategy requires a firm to ________.
A) maintain the lowest cost structure
B) maintain the lowest prices to its customers
C) aim at a cost advantage in a niche market
D) match its competition's prices
Q4) Lower-level managers are responsible for ________ strategies.
A) functional
B) stability
C) corporate
D) tactical
Q5) Discuss how managers can formulate e-business strategies that contribute to the development of a sustainable competitive advantage in today's environment.
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Chapter 10: Fostering Entrepreneurship
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) Hobart is at the point in his new venture that he needs to hire more people. He comes to you for advice on the type of candidate he should seek. You tell him, "________."
A) Find someone who can be groomed to take over the business when you are ready to retire
B) Offer each candidate a stake in the business and hire the one who accepts the offer
C) The important thing is to get people on board whose strengths complement your weaknesses
D) Look for people who are exceptionally capable and fit well with the entrepreneurial culture
Q2) A sole proprietor's personal assets are protected from any liability associated with the business.
A)True
B)False
Q3) The risk propensity is higher for entrepreneurs concerned with providing a family income than for those whose primary goal is growth of the business.
A)True
B)False
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Chapter 11: Organization Design
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121 Verified Questions
121 Flashcards
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Sample Questions
Q1) Many of Custom Leather's employees are experienced artisans. The jobs most of them perform are not highly standardized. They take great pride in their craft and require few formal rules and little direct supervision. These traits are most typical of a(n) ________ organization.
A) departmentalized
B) mechanistic
C) organic
D) formalized
Q2) In divisional structures, the parent corporation typically acts as an external overseer to coordinate and control the various divisions of the organization.
A)True
B)False
Q3) A disadvantage of ________ departmentalization is poor communication across the different groups.
A) geographic
B) functional
C) process
D) customer
Q4) Compare and contrast the team and project structures.
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Chapter 12: Organizing Around Teams
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130 Verified Questions
130 Flashcards
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Sample Questions
Q1) A pattern of behavior expected of someone occupying a given position in a social unit is called a ________.
A) role
B) status
C) norm
D) persona
Q2) Group D has been working on developing a product which is now ready to hit the market. The group members are happy about the work they've done on this product. The focus has now shifted from productivity to tying up loose ends. Group D is at the ________ stage.
A) forming
B) performing
C) norming
D) adjourning
Q3) Research on conformity suggests that ________.
A) conformity is a culture-bound behavior
B) conformity tends to be higher in individualistic cultures
C) conformity is a major problem in global teams
D) conformity is higher in larger organizations
Q4) Describe various aspects of group structure.
Page 14
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Chapter 13: Human Resourcemanagement
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122 Flashcards
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Sample Questions
Q1) Larry is in charge of recruitment for entry-level positions at Merlin Infosystems. He believes that job interviews should include a realistic job preview. Which one of the following is Larry likely to do during job interviews?
A) emphasize the positive points, including the flexible nature of work
B) over-embellish the growth opportunities for employees
C) promise a vibrant, fun work culture at the office
D) tell the employee about possible overtime
Q2) Which one of the following performance appraisal methods is a combination of elements from the critical incident method and the graphic rating scale method?
A) multiperson comparison
B) 360-degree appraisal
C) management by objective
D) behaviorally anchored rating scale
Q3) An organization that wants to have high-performance work practices should discourage self-managed teams and decentralized decision making.
A)True
B)False
Q4) What is recruitment? What are the commonly used recruitment sources?
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15
Chapter 14: Interpersonal and Organizational Communication
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Sample Questions
Q1) Once MediFax grew and became more mechanistic, management insisted that information flow vertically along the lines of authority. This is most representative of the ________ communications network.
A) wheel
B) chain
C) all-channel
D) circular
Q2) Selenius Inc. develops and tests software products. The work calls for a lot of collaboration among employees, who frequently brainstorm and bounce ideas off each other. Which one of the following workplace designs will best suit Selenius' requirements?
A) an open workplace
B) closed cubicles
C) high partitions
D) individual offices
Q3) Illegible handwriting is an example of noise.
A)True
B)False
Q4) Explain why communication is important to managers and organizations. What four functions does it serve?
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Chapter 15: Organizational Behavior
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138 Verified Questions
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Sample Questions
Q1) What is a key point of Holland's theory?
A) There are no intrinsic differences in personality among individuals.
B) All jobs are relatively the same, it is personality types that differ.
C) People in job environments compatible with their personality types should be more satisfied.
D) Employee turnover is highest when personality and occupation are compatible.
Q2) George gets along well with most people in the team. He is good at his job but needs to be reassured once in a while. Another of George's traits is that he is always trying to keep everyone happy. George can be described as a(n) ________ personality.
A) sensing
B) feeling
C) introverted
D) intuitive
Q3) The degree to which an employee identifies with his or her job or actively participates in it refers to the employee's ________.
A) job involvement
B) organizational citizenship behavior
C) attitude
D) job satisfaction
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Page 17
Chapter 16: Leadership
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132 Verified Questions
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Sample Questions
Q1) The evidence supporting the superiority of transformational leadership over the transactional style is ________.
A) inconclusive
B) moderately supportive
C) moderately negative
D) overwhelmingly impressive
Q2) Effective leaders do not need a high degree of knowledge about the company, industry, and technical matters.
A)True
B)False
Q3) Legitimate power is inherent in management positions.
A)True
B)False
Q4) The degree to which the job assignments are formalized and proceduralized is the ________ contingency dimension identified by Fiedler.
A) production orientation
B) initiating structure
C) task structure
D) organizational structure
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Chapter 17: Motivating Employees
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Sample Questions
Q1) You are acting as manager and mentor to Melanie, an employee who has been identified as a high achiever. According to McClelland's three-needs theory, which one of the following measures would most help you motivate Melanie to do her best?
A) promising her a promotion and a raise if she reaches her targets
B) giving her a job that holds her personally responsible for finding solutions to problems
C) setting goals that are just out of her reach
D) giving her a managerial position that requires her to help others accomplish their goals
Q2) According to Maslow's hierarchy of needs theory, once a need is substantially satisfied, that need no longer motivates the individual.
A)True
B)False
Q3) Despite the quantity of empirical evidence in its support, managers have largely ignored Herzberg's two factor theory when designing jobs.
A)True
B)False
Q4) Define motivation and discuss the three elements of motivation.
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Chapter 18: Controlling Activities and Operations
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Sample Questions
Q1) Raw, unanalyzed facts are called ________.
A) data
B) information
C) database
D) factoids
Q2) Andrew prefers to get his performance data in the form of charts and graphs. Andrew prefers ________.
A) personal observations
B) statistical reports
C) oral reports
D) written reports
Q3) List and discuss four performance control tools used for monitoring and measuring organizational performance.
Q4) Which one of the following ratios examines the organization's use of debt to finance its assets and its ability to meet the interest payments on the debt?
A) liquidity ratios
B) leverage ratios
C) profitability
D) activity ratios
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