International Business Test Preparation
Course Introduction
International Business explores the challenges and opportunities of conducting commerce across national borders in a globalized economy. The course examines international trade theories, cross-cultural management, global market entry strategies, and the impact of political, economic, and legal environments on business operations. Students will analyze international marketing, finance, supply chain management, and ethical considerations, gaining the knowledge and skills needed to formulate strategies for success in diverse international markets.
Recommended Textbook
Operations Management Managing Global Supply Chains 1st Edition by Ray R. Venkataraman
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29 Chapters
2890 Verified Questions
2890 Flashcards
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Chapter 1: Introduction to Managing Global Operations and Supply Chains
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Sample Questions
Q1) Which of the following represents the correct pairing of one of the three general types of decisions with regard to the operations and supply chain function with its description?
A)strategic: medium-term decisions
B)tactical: long-term decisions
C)operational: decisions with respect to day-to-day operations
D)functional: decisions with regard to diversification of the firm
Answer: C
Q2) The three general types of decisions with regard to the operations and supply chain function include ______.
A)decisions related to the primary firm,first-tier suppliers,second-tier suppliers
B)corporate,business,functional decisions
C)strategic,tactical,operational decisions
D)logistics,transportation,warehousing decisions
Answer: C
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Chapter 2: Operations and Supply Chain Strategies
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Sample Questions
Q1) Corporate strategy is a strategy that ______.
A)attempts to address the fundamental question of what industries and markets the organization should enter and compete in
B)attempts to address the fundamental question of how a company can compete in a particular industry
C)attempts to address the fundamental question of how to position a company in a given market
D)attempts to address the fundamental question of what advertising strategy to follow
Answer: A
Q2) One way a firm can structure its supply chains is ______.
A)to outsource component manufacturing to third-party contractors
B)to exit the industry
C)to divest the supply chain part of its business
D)to follow international protocols
Answer: A
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Chapter 3: Project Management
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Sample Questions
Q1) Project risk is calculated by ______.
A)historical experience with projects succeeding or not succeeding
B)the subjective judgment of the project manager
C)multiplying the likelihood of event happening with consequences of event
D)dividing the likelihood of event happening with consequences of event
Answer: C
Q2) Which of the following is the final link in the project development chain?
A)distribution
B)finance
C)human resources
D)advertising
Answer: A
Q3) A critical path ______.
A)is the longest individual path in a network
B)is the path of a critical task in the network
C)is the path on which other activities depend
D)is the path that is most expensive in the project
Answer: A
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Chapter 4: Supplement: Project Management
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Sample Questions
Q1) Find the area under the normal curve between the Z values 0.78 and 1.63.
A)16.61%
B)50.12%
C)8.43%
D)21.44%
Q2) If the most optimistic time for completing an activity is 3,the most likely time is 5,and the most pessimistic time is 12,then the estimated time for the activity is ______.
A)5.83
B)6.42
C)10.58
D)9.11
Q3) Find the area under the normal curve between the Z values 0.05 and 2.03.
A)45.89%
B)47.88%
C)1.99%
D)15.87%
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Chapter 5: Product and Service Innovations
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Sample Questions
Q1) A product may fail due to ______.
A)adequate infrastructure
B)excellent supporting services
C)poor supply chain infrastructure
D)government regulations
Q2) Ideal times for quality testing of a product are ______.
A)during the design phase
B)during marketing
C)during the alpha-testing phase
D)during the recycle phase
Q3) Which of the following statements is true about the Bjork-Shiley synthetic heart valve?
A)It failed to clog over time.
B)It led to hundreds of unnecessary deaths.
C)Early indicators of problems were immediately addressed by the company.
D)It was effective.
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Page 7
Chapter 6: Supplement: Reliability
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Sample Questions
Q1) A table saw has a mean time between failures of 313 hours and mean time to repair of 2 hours.In this case,the availability is ______.
A)95.1%
B)99.4%
C)81.7%
D)97.8%
Q2) A wind turbine has a mean time between failures of 196 and mean time to repair of 11.In this case,the availability is ______.
A)0.947
B)0.890
C)0.960
D)0.930
Q3) Which of the following statements is true with regard to the terms <i>reliability</i> and <i>availability</i>?
A)If a system has high availability,it also has high reliability.
B)If a system has high availability,it then has low reliability.
C)Availability and reliability of a system refer to the same concept.
D)If a system has high availability,it does not necessarily mean that it also has high reliability.
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Chapter 7: Managing for Quality
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Sample Questions
Q1) SERVQUAL analysis ______.
A)uses defect rates in the production process to identify gaps between services customers expected to receive and what they actually receive
B)is a method for doing gap analysis
C)uses employee absenteeism rates to identify production defects
D)is a predictive model applied to how target markets can be serviced
Q2) The dimension most useful for understanding the cost of quality is ______.
A)conformance quality
B)service quality
C)duration quality
D)performance quality
Q3) Which of the following is true with regard to what a sigma quality level indicates?
A)It indicates how frequently a process can be expected to deliver products of good quality.
B)Lower sigma levels of quality mean that product reliability and customer satisfaction are higher.
C)A low sigma level suggests there is a high defect rate in the process.
D)A sigma quality level of 8 or higher is acceptable by ISO standards.
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Chapter 8: Quality Improvement and Control Tools
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Sample Questions
Q1) The goal of a Six Sigma effort is ______.
A)to produce 3.4 defects in a million opportunities
B)to produce no fewer than 3.4 defects in a million opportunities
C)to produce at very high levels of quality
D)to produce no more than 3.4 defects in a million opportunities
Q2) In a Six Sigma process,a defect is ______.
A)anything that falls outside of customer specifications limits (USL and LSL)
B)something that occurs less than 99.9997% of the time
C)anything that does not meet government regulations
D)anything that does not meet ISO requirements
Q3) Refer to Data .The value 13.10 is ______.
A)the grand mean
B)the average of values for Item 1
C)the average of values for Item 2
D)the average of values for Item 3
Q4) Which of the following is NOT related to quality improvement?
A)quality control charts
B)statistical process control
C)Six Sigma
D)termination of employees who produce a single defect
Page 10
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Chapter 9: Capacity Planning
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Sample Questions
Q1) Which of the following is FALSE with regard to the make or buy option?
A)The advantage of outsourcing activities that do not directly contribute to the company's bottom line reduces production costs.
B)The advantage of outsourcing activities that do not directly contribute to the company's bottom line reduces capital investment.
C)The advantage of outsourcing is the opportunity for the primary firm to avoid responsibility for product failure due to outsourced production.
D)The disadvantage of outsourcing is possible loss of control over the outsourced production of the work that has been outsourced.
Q2) The primary impact of poorly developed global capacity plans ______.
A)is the failure to deliver the product or service on time
B)is the failure to price the product accurately
C)is the failure to ensure a full complement of product features
D)is the failure to meet international design requirements for the product
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11
Chapter 10: Supply Chain Design and Location Planning
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Sample Questions
Q1) All of the following is true with regard to cultural issues when locating in foreign countries except ______.
A)it is critical to understand the religious and cultural practices in overseas locations
B)companies have to deal with gender differences in labor practices and in promoting products that can be sold to consumers
C)a firm's managers need to be fluent in the foreign country's language
D)it is critical to assume that every product will appeal to consumers in other cultures
Q2) Intangible costs include ______.
A)distribution costs
B)utilities cost
C)lack of customer responsiveness to the company's business
D)taxes
Q3) Many ______ are not uncovered until the products reach the hands of consumers.
A)transportation Issues
B)quality and safety issues
C)currency and exchange rate risks
D)import/export restrictions
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Chapter 11: Process Design and Layout Planning
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Sample Questions
Q1) In which process is a product tailored to the customer's specifications?
A)job-shop process
B)continuous process
C)project process
D)batch process
Q2) Achieving successful make-to-order product designs requires that companies use technologies such as ______.
A)computer-aided design (CAD)
B)process mapping
C)Pareto analysis
D)interchangeable parts
Q3) Examples of increased regulatory pressure on banks include ______.
A)maintaining more solidity
B)restricting loans to more credit-worthy borrowers
C)increased competition from microlending
D)more supervision by the ISO
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Chapter 12: Supplement: Tools for Analyzing, Designing, and Selecting Processes and Layouts
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Sample Questions
Q1) ______ is the time required for the line to produce one unit to achieve an output rate that allows a firm to meet its demand requirements.
A)Idle time
B)Flow time
C)Cycle time
D)Setup time
Q2) ______ is a document that describes the sequence of different operations,places,or people involved in a process.
A)An assembly chart
B)An assembly drawing
C)A route sheet
D)A process chart
Q3) A ______ provides a dynamic view of the process using computers,multiple inputs,work centers,and processing techniques that can help operation managers look at the variability of the process under different conditions.
A)value stream map (VSM)
B)process simulation
C)service blueprint
D)process chart
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Chapter 13: Supplier Management
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Sample Questions
Q1) Services that have a direct impact on the company's operations,are used by the customers,or require unique or highly skilled workers to provide are ______.
A)nonstrategic services
B)standard services
C)strategic services
D)public services
Q2) The main purpose of evaluating the supplier market is ______.
A)to choose purchases with greater cost effectiveness
B)to maximize supply-related risks
C)to choose purchases based on requirements
D)to minimize future purchases
Q3) Which of the following is NOT an example of post-transaction costs?
A)cost of returns and product recalls
B)cost of poor quality
C)damage to a company's reputation
D)cost of evaluating suppliers
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Chapter 14: Logistics Management
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Sample Questions
Q1) One of the safest modes of transport is ______.
A)rail
B)sea
C)truck
D)air
Q2) Temporal aggregation ______.
A)will reduce transportation costs
B)will increase the firm's responsiveness
C)will eliminate the need for quality control
D)will increase the need for cross-docking
Q3) Which of the following statements is true about warehousing costs?
A)Warehousing costs are a significant part of logistics costs.
B)Warehousing costs are an unnecessary part of logistics costs.
C)Warehousing costs can be minimized by manufacturing the right products.
D)Warehousing costs are strongly influenced by need for quality inspection.
Q4) Which of the following is FALSE with regard to transport by rail?
A)Railroads generate the most revenue in terms of ton-miles shipped.
B)The railroad industry has few freight carriers.
C)Customers relying on transporting freight by rail have many choices.
D)Customers face pricing inflexibility.
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Chapter 15: Demand Management and Customer Service
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Sample Questions
Q1) Which of the following is a customer service measure of time?
A)order fulfillment
B)customer complaints
C)on-time deliveries
D)response times to emergency situations
Q2) Increase in ice cream consumption during the summer months is an example of ______.
A)predictable variations
B)random variations
C)irregular variations
D)abnormal variations
Q3) Which of the following is NOT a feature of managing customer services?
A)customer profitability analysis
B)service failure and recovery
C)customer service measurement
D)stock on hand
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Chapter 16: Demand Forecasting Methods
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Sample Questions
Q1) The ______ measures the random variation,which is the variation of the actual (observed)y values from the predicted y values ( ).
A)correlation coefficient
B)error sum of squares (SSE)
C)coefficient of determination
D)standard error of the estimate
Q2) The ______ is the proportion of variation explained by regression.
A)standard error of the estimate
B)total sum of squares (SST)
C)correlation coefficient
D)coefficient of determination
Q3) ______ are periodic,fairly short-term fluctuations in demand often caused by human activities or weather.
A)Cyclical variations
B)Seasonal variations
C)Irregular variations
D)Random variations
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18
Chapter 17: Lean Operations and Supply Chains
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Sample Questions
Q1) In a level schedule,materials are pulled through the assembly line at a ______.
A)steady rate
B)fluctuating rate
C)flexible rate
D)inconsistent rate
Q2) Lean operations ______.
A)have the goal of eliminating waste of any kind
B)impact manufacturing but not service organizations
C)produce only short-term benefits
D)are required for ISO certification
Q3) Which of the following is not representative of muda?
A)any activity that does not add value
B)any activity that is unproductive
C)waste that occurs from any variation in output
D)any activity that impacts demand elasticity
Q4) A VSM is ______.
A)much more narrowly defined in relation to a process flow
B)particularly useful for processes showing a high degree of variation
C)a communication tool
D)a tool for reducing the carbon footprint
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Chapter 18: Inventory Management
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Sample Questions
Q1) A code of ethics ______.
A)is required by law in the United States
B)is a specific set of professional behaviors and values
C)is based upon principles developed by the United Nations
D)is mandated by the ISO
Q2) An effective inventory management system ______.
A)will produce reliable demand forecasts and estimates of lead times and inventory costs
B)will attempt to reprice items such that inventory of finished products is minimized
C)will use the push system in some seasons and pull system in other seasons to balance demand and supply
D)will help identify the right markets for its products
Q3) Insurance to cover costs associated with obsolete,stolen,deteriorated,or spoiled inventory falls under ______.
A)ordering costs
B)setup costs
C)stock-out costs
D)holding costs
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Chapter 19: Inventory Control Models
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Q1) Assume that the order quantity is 1000 units,and the holding costs are $5 a unit per year.In this case,______.
A)the average inventory level is 500 units,and the total annual holding costs are $2,500
B)the average inventory level is 1,000 units,and the total annual holding costs are $5,000
C)the average inventory level is 0 units,and the total annual holding costs are $5
D)the average inventory level is 500 units,and the total annual holding costs are $5,000
Q2) Independent demand items are ______.
A)products in demand in countries that have declared their independence
B)products whose demand does not depend on demand for other finished products
C)products that are in demand irrespective of the price of the product
D)products that are in demand irrespective of the quality of the product
Q3) The normal distribution curve is ______.
A)skewed to the left of the mean
B)skewed to the right of the mean
C)symmetrical about the mean
D)linear
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21
Chapter 20: Sales and Operations Planning
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Q1) Which of the following is a formal decision model that uses techniques of regression analysis of past production decisions and is also based on managerial performance and experience?
A)linear decision rule
B)linear programming
C)simulation
D)management coefficients model
Q2) A strategy in which employees of a service company are hired as contractors to work for a certain number of hours per year for fixed sum of money is called ______.
A)subcontracting
B)outsourcing
C)annualized hours strategy
D)monthly hours strategy
Q3) Which of the following is a component of the sales plan (marketing)?
A)workforce levels
B)inventory levels
C)monthly sales estimates by product family
D)monthly regular time and overtime
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Chapter 21: Master Scheduling and Material Requirements
Planning
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Q1) What is the process that identifies which parent item has generated requirements for a component called?
A)where-used analysis
B)splitting
C)pegging
D)netting
Q2) Parent Item A requires two units of Item B and three units of Item C.Upon production of 500 units of Item A,it was calculated that 1,000 units of Item B were used in the production process.This an example of ______.
A)pegging capability
B)where-used analysis
C)netting analysis
D)backflushing
Q3) Which of the following is NOT a category of decisions in operations and supply chain management?
A)strategic
B)tactical
C)routine
D)operational
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Chapter 22: Supplement: Capacity Requirements Planning,
MRP II, ERP, and DRP
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Q1) Which module of the ERP system includes applications for demand management,inventory management,distribution management,procurement,sourcing,and order management?
A)manufacturing
B)human resources management (HRM)
C)supply chain management (SCM)
D)finance and accounting
Q2) The process of setting loading limits on the amount of load assigned to each work center per period is ______.
A)finite loading
B)infinite loading
C)capacity loading
D)work center loading
Q3) In which module of the ERP system is most of the product differentiation,including industry specific functionality,incorporated?
A)manufacturing
B)human resources management (HRM)
C)supply chain management (SCM)
D)finance and accounting
24
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Chapter 23: Detailed Scheduling
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Q1) To minimize the size of queues in intermittent processes,schedulers need to address ______ major issues
A)three
B)four
C)two
D)five
Q2) Jobs are ranked according to their due dates,and the job that has the earliest due date is processed first and completed in ______.
A)shortest processing time
B)earliest due date
C)longest processing time
D)critical ratio (CR)
Q3) ______ are simple decision rules that are used to select jobs for the next operation in order to control the flow of work as jobs progress through a single process,machine,or work center.
A)Scheduling rules
B)Sequencing rules
C)Priority rules
D)Job processing rules
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Page 25
Chapter 24: Linear Programming
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Sample Questions
Q1) ABC,Inc.,is a small clothing manufacturer that produces shirts and pants using two resources: sewing machine hours and cutting machine hours.The production manager can schedule up to 240 hours of sewing machine time and up to 150 hour cutting machine time.Production of one shirt requires 3 hours of sewing time and 1 hour of cutting time.Each pair of pants requires 2 hours of sewing time and 1.5 hours of cutting time.Each shirt yields a profit of $5,and each pair of pants generates a $6 profit.The objective is to maximize profits.Determine cutting time constraint for the LP formulation.Let X = Number of shirts to be produced,X = Number of pairs of pants to be produced.Which one of the following is NOT one of the corner points (x1,x2)in this LP formulation?
A)(24,84)
B)(80,100)
C)(0,100)
D)(80,0)
Q2) Once the Solver tool is activated,it will appear under the ______ tab in the tool bar.
A)Formulas
B)Data
C)Developer
D)View
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Page 26
Chapter 25: The Transportation Models
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Q1) ______ refer to the occupied cells in the initial solution of the transportation matrix,which are used in arriving at an improved solution.
A)Stepping stones
B)Reference cells
C)Variable cells
D)Improvement matrix methods
Q2) Refer to the Shipping Costs for The Allied Motors Company.Solve the transportation problem using Excel Solver.(Remember that in balanced transportation problems all constraints-except the non-negativity constraints of the decision variables-should be set as an equal-to (=)sign in the Excel Solver dialogue.)At the optimum solution,the number of units shipped from Bloomington to Saginaw is ______.
A)527
B)627
C)243
D)433
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Chapter 26: Waiting Line Models
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Q1) If the average number of customers served per hour is four,then the probability that the service exceeds 15 minutes for any customer is ______.
A)74.1%
B)54.9%
C)36.8%
D)17.4%
Q2) An automatic car wash with a single bay takes a constant 3 minutes to wash.The arrival rate is 10 cars per hour.Determine the average number of cars waiting in line for the car wash.The arrival rate of cars tends to follow a Poisson distribution.
A)0.25 cars
B)0.5 cars
C)1 car
D)1.5 cars
Q3) ______ is the elapsed time between one customer arrival and the next.
A)Arrival pattern
B)Arrival rate
C)Interarrival time
D)Service time
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28
Chapter 27: Simulation
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Q1) Consider the Demand for Microwave Ovens dataset.What is the total demand corresponding to random numbers 97,49,18,13,20,and 13?
A)8
B)9
C)10
D)11
Q2) Consider the Demand for Microwave Ovens dataset.What is the total demand corresponding to random numbers 69,79,84,6,37,and 39?
A)13
B)9
C)10
D)11
Q3) Building a model aircraft for wind-tunnel studies to stimulate the performance of a real aircraft design is an example of ______.
A)an abstract simulation
B)a physical simulation
C)a process simulation
D)a design simulation
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29
Chapter 28: Learning Curves
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Q1) Assume that it takes 100 hours to produce the first unit of a product,and the learning rate for this production process is 80%.Using the arithmetic approach,determine the labor hours required to produce the 16th unit.
A)100 hours
B)80 hours
C)51.2 hours
D)40.96 hours
Q2) A construction firm wants to estimate the direct labor of a worker who will perform multiple iterations of tasks.The worker must do a total of 20 of these activities to reach steady state.The time estimated to perform the 20th iteration is 2 hours,and the learning rate for this repetitive activity is 70%.The cost of labor is $40/hr.Estimate the time necessary to complete the first activity.
A)9.34 hours
B)8.43 hours
C)5.34 hours
D)10.31 hours
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Chapter 29: Decision-Making Tools
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Q1) Refer to the data on Expected Demand for Weston Gadgets,Inc.For the various demand scenarios and their associated probabilities,which of the following decision alternatives has the maximum expected value?
A)Build capacity
B)Do nothing
C)Outsource
D)either Do nothing or Outsource
Q2) If the payoffs are in monetary terms,the expected value of the payoffs is often referred to as ______.
A)expected profit value (EPV)
B)expected loss value (ELV)
C)expected returns value (ERV)
D)expected monetary value (EMV)
Q3) In a decision tree,branches from a square node represent ______.
A)decision alternatives
B)uncertain event whose occurrence cannot be predicted
C)the state of nature
D)consequences
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