International Business Communication
Test Questions
Course Introduction
International Business Communication explores the principles and practices of effective communication in a global business environment. The course examines the impact of cultural differences, language barriers, and diverse communication styles on international transactions and negotiations. Students will develop practical skills for written, verbal, and non-verbal communication, focusing on clarity, persuasiveness, and cultural sensitivity. Through case studies, role-plays, and real-world scenarios, learners will gain insights into managing cross-cultural teams, handling international business correspondence, and navigating digital communication platforms across borders.
Recommended Textbook
Intercultural Communication A Contextual Approach 6th Edition by James W. Neuliep
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12 Chapters
305 Verified Questions
305 Flashcards
Source URL: https://quizplus.com/study-set/1694
Page 2
Chapter 1: The Necessity of Intercultural Communication
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32 Verified Questions
32 Flashcards
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Sample Questions
Q1) In the United States,the Amish are considered a microculture.
A)True
B)False
Answer: True
Q2) During intercultural communication,the message sent is usually not the message received.
A)True
B)False
Answer: True
Q3) There are at least five different contexts that influence intercultural communication,including the cultural context,the microcultural context,the environmental context,the sociorelational context,and the
A)perceptual context.
B)historical context.
C)personal context.
D)situational context.
Answer: A
Q4) Briefly list and define the four benefits of intercultural communication. Answer: healthier communities,increased commerce,reduced conflict,and personal growth through tolerance.
Page 3
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Chapter 2: The Cultural Context
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28 Verified Questions
28 Flashcards
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Sample Questions
Q1) Which of the following countries is considered large power distance?
A)Great Britain
B)Scotland
C)Finland
D)Mexico
Answer: D
Q2) Define and describe the essential differences between individualistic and collectivistic cultures.
Answer: The most relevant feature of individualism is valuing personal independence,an emphasis on personal responsibility and freedom of choice,personal autonomy,and achieving self-fulfillment.Individualists strive to maintain distinctive personal attitudes and opinions and prefer self-directed behavior and independence of groups.Individualists tend to see themselves as unique from others.Collectivism is linked to a sense of duty to group,interdependence,harmony,and working with the group.In collectivistic societies,group goals take precedence over individual goals.Collectivistic cultures stress values that serve the in-group by subordinating personal goals for the sake of preserving the in-group.Collectivistic societies are characterized by extended primary groups such as the family,neighborhood,or occupational group.
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Chapter 3: The Microcultural Context
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23 Verified Questions
23 Flashcards
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Sample Questions
Q1) Which of the following statements is generally true of microcultures?
A)They possess some distinctive physical or cultural trait.
B)They are typically uneducated.
C)They are not naturalized citizens of the United States.
D)They typically live in isolated parts of the country.
Answer: A
Q2) List and discuss the five characteristics that distinguish microcultural groups from the dominant group.
Answer: Distinct physical or cultural traits,involuntary membership,practice endogamy,awareness of subordination,and unequal treatment.
Q3) Because they are so successful at avoiding contemporary American society,the Amish are not legally American citizens and are not subject to most U.S.laws.
A)True
B)False
Answer: False
Q4) The Hmong are traditionally a collectivistic,large power distance culture.
A)True
B)False
Answer: True
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Chapter 4: The Environmental Context
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27 Verified Questions
27 Flashcards
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Sample Questions
Q1) Fixed-feature space includes that which is moveable (usually within semifixed-feature space),such as furniture.
A)True
B)False
Q2) Compare and contrast monochronic and polychronic time orientations.
Q3) Which list of terms best describes an environment with a high load?
A)Certain,redundant,and probable.
B)Fast-paced and quick.
C)Crowded,immediate,and dense.
D)Sluggish,slow,and lingering.
Q4) People with a monochronic time (or M-time)orientation see time as much less tangible and stress multiple activities with little emphasis on scheduling and stress involvement of people and the completion of tasks as opposed to a strict adherence to schedules.
A)True B)False
Q5) Compare and contrast (do both)high and low load environments.
Q6) The terrestrial environment for all cultures is the planet Earth.
A)True
B)False
Page 6
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Chapter 5: The Perceptual Context
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26 Verified Questions
26 Flashcards
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Sample Questions
Q1) Describe the three stages of human information processing.
Q2) Persons in Western cultures tend to classify objects into discrete categories based on their similarity while persons in Eastern cultures tend to classify objects into categories based on their relationships.
A)True
B)False
Q3) The essential difference between short- and long-term memory is the type of information that is stored.
A)True
B)False
Q4) Perception is defined as
A)the long-term cognitive processing of information.
B)the short-term cognitive processing of information.
C)the mental interpretation of external stimuli via sensation.
D)the cognitive interpretation of selective attention.
Q5) Information in short-term memory is usually lost because of
A)sensory register errors.
B)olfactic stimulation.
C)iconic stimulation.
D)interference.
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Chapter 6: The Sociorelational Context
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21 Verified Questions
21 Flashcards
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Sample Questions
Q1) Many individualistic,low-context,and small power distance cultures possess a relatively strict hierarchical role stratification.
A)True
B)False
Q2) The rank ordering of roles within a culture is called
A)social stratification.
B)social differentiation.
C)social cohesion.
D)social positioning.
Q3) Many individualistic,low-context,small power distance cultures profess equality and minimize role stratification.
A)True
B)False
Q4) A role whose behavioral expectations are learned through experience and vary considerably from person to person is called
A)a voluntary role.
B)an informal role.
C)a formal role.
D)a membership role.
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Chapter 7: The Verbal Code: Human Language
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25 Verified Questions
25 Flashcards
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Sample Questions
Q1) Which of the following statements best describes an affective style of communication?
A)A style where the quantity of talk is not emphasized.
B)A style where the quantity of talk is accented.
C)A style where messages are constructed to influence others and maintain one's face.
D)A style where messages are receiver and process oriented.
Q2) Compare and contrast (do both)elaborated and restricted codes.
Q3) Which of the following statements best characterizes the Sapir-Whorf Hypothesis?
A)A person's race and language are inherently linked.
B)The language of a particular culture is innately "hard-wired" in the people.
C)The way one thinks is determined by the language one speaks.
D)Language is inherently symbolic.
Q4) What is the fundamental tenet of the Sapir-Whorf hypothesis and how have contemporary linguists reacted to it?
Q5) All languages consist of a systematic set of morphemes,combined with a set of codes,for the purpose of creating meaningful phonemes.
A)True
B)False
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Chapter 8: The Nonverbal Code
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27 Verified Questions
27 Flashcards
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Sample Questions
Q1) According to research,approximately how many compounds can the average human detect by smell?
A)100
B)1,000
C)10,000
D)100,000
Q2) Researchers believe that some facial expressions of emotion are universal.
A)True
B)False
Q3) Verbal communication is often called digital communication and nonverbal communication is called analogic communication.
A)True
B)False
Q4) Some languages,called tonal languages,rely on vocalized tones to communicate meaning.
A)True
B)False
Q5) Compare and contrast (do both)verbal and nonverbal codes;how are they similar and different?
Q6) Define kinesics and provide examples of kinesic behavior across cultures.
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Chapter 9: Developing Intercultural Relationships
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22 Verified Questions
22 Flashcards
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Sample Questions
Q1) Byrne's fundamental postulate is that attitude similarity leads to A)positive affect,which in turn leads to attraction.
B)uncertainty reduction.
C)intercultural communication competence.
D)intercultural communication apprehension.
Q2) Assertiveness refers to one's ability to be sensitive to the communication of others,be a good listener,and engage in comforting communication.
A)True
B)False
Q3) The model of relational empathy assumes that A)people should develop empathic listening skills.
B)similarity is key in developing empathy.
C)interactants can accurately infer another's thoughts or feelings. D)whenever two people come together and interact,they create a third culture.
Q4) Perceived similarity,sometimes called perceived homophily,is perhaps the most dominant force in our motivations to interact with others.
A)True
B)False
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11
Chapter 10: Intercultural Conflict
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23 Verified Questions
23 Flashcards
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Sample Questions
Q1) During intercultural conflict,in general,collectivists tend to
A)use more integrating styles than individualists.
B)use more dominating styles than individualists.
C)use more accommodating styles than individualists.
D)use more confrontational styles than individualists.
Q2) The person who tries to balance both self-face and other-face needs takes on an accommodating style.
A)True
B)False
Q3) In Kim's Model of Intercultural Conflict,the macro or societal level of intercultural conflict includes factors that probably are out of the control of the interactants.
A)True
B)False
Q4) Briefly discuss Broome's Model of Building a Culture of Peace Through Dialogue.
Q5) An obliging communication conflict style is associated with
A)a high self-face concern and a low other-face concern.
B)a high self-face concern and a high other-face concern.
C)a low self-face concern and a low other-face concern.
D)a low self-face concern and a high other-face concern.
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Chapter 11: Intercultural Communication in Organizations
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23 Verified Questions
23 Flashcards
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Sample Questions
Q1) Within organizations,many Chinese workers see the manager as A)a sort of father-like figure who makes decisions and expects obedience from the workers.
B)a member of the Communist Party.
C)an equal partner in the business.
D)distrustful.
Q2) Compartmentalization is the most prominent structural feature of Mexican culture-that is,that Mexicans have a tendency to isolate and divide many aspects of their lives into discrete,independent units.
A)True
B)False
Q3) Briefly discuss how the cultural context might affect a culture's management practices.
Q4) China has now surpassed Germany as the largest exporter of A)automobiles.
B)beer and ale.
C)agriculture.
D)wool.
Q5) Briefly discuss how the environmental context might affect a culture's management practices.
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Chapter 12: Acculturation, Culture Shock, and Intercultural Competence
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28 Verified Questions
28 Flashcards
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Sample Questions
Q1) Re-entry shock occurs when people return home after an extended stay in a foreign culture and they experience another round of culture shock,this time in their native culture.
A)True
B)False
Q2) The affective component of intercultural competence consists of how much one knows about the culture of the person with whom one is interacting.
A)True
B)False
Q3) The psychomotor component of intercultural communication is the degree to which one approaches or avoids intercultural communication-that is,one's level of motivation to interact with others from different cultures.
A)True B)False
Q4) Neuliep's textbook,Intercultural Communication: A Contextual Approach,is excellently written.
A)True B)False
Q5) List and discuss the four modes of acculturation.
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