Innovation and Change Practice Exam
Course Introduction
Innovation and Change explores the processes, challenges, and strategies involved in fostering creativity and implementing transformative ideas within organizations. The course examines theories of innovation, drivers of change, and the practical tools needed to manage and lead change effectively in a variety of contexts. Students will analyze real-world case studies, discuss the impact of technological advancements, and develop skills for overcoming resistance, promoting an innovation culture, and sustaining long-term organizational growth in dynamic environments.
Recommended Textbook
Managing Organizational Change A Multiple Perspectives Approach 3rd Edition by Ian Palmer
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12 Chapters
486 Verified Questions
486 Flashcards
Source URL: https://quizplus.com/study-set/2510
2
Chapter 1: Managing Change: Stories and Paradoxes
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38 Verified Questions
38 Flashcards
Source URL: https://quizplus.com/quiz/49907
Sample Questions
Q1) It is best to use shallow changes to address strategic challenges.
A)True
B)False
Answer: False
Q2) Which of the following major problems did Beth Israel Deaconess Medical Center (BID) face in 2002?
A) A lawsuit attempting to dissolve the center
B) Poor relationships between clinical staff and management
C) Employees fearing job cuts as a result of the merger of Beth Israel and Deaconess Hospital
D) A corporate takeover attempt by a competitor
Answer: B
Q3) Most estimates put the failure rate of planned changes at around 98 percent.
A)True
B)False
Answer: False
Q4) Change is a political process because there are often "winners and losers."
A)True
B)False
Answer: True
Page 3
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Chapter 2: Images of Change Management
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43 Verified Questions
43 Flashcards
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Sample Questions
Q1) The external forces that can push change in unplanned directions include all of the following EXCEPT:
A) long-established working practices that are difficult to dislodge.
B) confrontational industrial relations.
C) legislative requirements.
D) industry-wide trends affecting an entire sector.
Answer: A
Q2) In _____ change outcomes, the dominant assumption is that intended change outcomes can be achieved as planned.
A) intended
B) partially intended
C) unintended
D) partially unintended
Answer: A
Q3) Maturity is the final stage of the natural development cycle of an organization according to life-cycle theory.
A)True
B)False
Answer: False
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Page 4
Chapter 3: Why Change Contemporary Pressures and Drivers
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42 Verified Questions
42 Flashcards
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Sample Questions
Q1) ChevronTexaco and Coca-Cola were under court orders to improve their record on diversity management. This is an example of change as a response to _____.
A) fashion
B) external mandate
C) geopolitics
D) hypercompetition
Answer: B
Q2) Which of the following is NOT one of the global environmental forces for change that was identified by John Kotter?
A) New technologies
B) The expansion of international trade
C) Maturing markets
D) The end of the World War I
Answer: D
Q3) Generally, all managers respond to external pressures for change in the same way.
A)True
B)False
Answer: False
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Chapter 4: What to Change a Diagnostic Approach
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41 Verified Questions
41 Flashcards
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Sample Questions
Q1) Which of the following is NOT a part of Weisbord's six-box organizational model?
A) Purposes
B) Structure
C) Rewards
D) Bureaucracy
Q2) According to the PESTLE framework, which of the following factors is concerned with competitor behavior?
A) Political
B) Economic
C) Social
D) Legal
Q3) Which of the following change diagnostics was developed by Kurt Lewin and involves identifying the forces that are respectively driving and restraining movement toward a given set of outcomes, called the "target situation"?
A) Gap analysis
B) 7-S analysis
C) Stakeholder analysis
D) Force-field analysis
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6
Chapter 5: What Changesand What Doesnt
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40 Verified Questions
40 Flashcards
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Sample Questions
Q1) SonoTech Corp., a headphones manufacturer, adds a noise-cancelling option to its existing line of headphones. This is a(n) _____.
A) first-order change
B) second-order change
C) transformational change
D) deep change
Q2) Which of the following statements implies that it would be a mistake to think that disruptive innovation is the solution to most current organizational problems?
A) Considerable business benefit can be achieved through small-scale initiatives and sustaining innovations.
B) Most organizations have highly profitable businesses based on unconventional, radical products.
C) New technology simply displaces old technology.
D) The appeal of old technologies is short-lived.
Q3) Organizational culture is important because it influences organizational effectiveness.
A)True
B)False
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7
Chapter 6: Vision and the Direction of Change
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40 Verified Questions
40 Flashcards
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Sample Questions
Q1) According to Holpp and Kelly, the _____ approach to developing vision requires focusing on the actions and standards utilized by the organization's toughest competitors.
A) intuitive
B) analytical
C) benchmarking
D) participative
Q2) According to Nutt and Backoff's assessment of organizational contexts in terms of their abilities to produce visionary strategic change, _____ organizations are classified as those that have limited resources but high acceptance of the need for change.
A) rigid
B) bold
C) overmanaged
D) liberated
Q3) According to the coach image of change, vision emerges from the clash of chaotic and unpredictable change forces.
A)True
B)False
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Chapter 7: Change Communication Strategies
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40 Verified Questions
40 Flashcards
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Sample Questions
Q1) The "spray and pray" strategy is also known as the "communication clutter" approach.
A)True
B)False
Q2) Women are more likely to ask questions than men.
A)True
B)False
Q3) Under the communication strategy of _____, a defensive approach is used to identify and respond to employee rumors and innuendos regarding changes.
A) tell and sell
B) spray and pray
C) identify and reply
D) withhold and uphold
Q4) Which of the following is a power tell of submissive individuals?
A) Using a lower vocal register, and speaking more slowly
B) Modifying speech style to sound more like the person they are talking to
C) Adopting open postures
D) Speaking first, and influencing the conversation thereafter
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Chapter 8: Resistance to Change
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42 Verified Questions
42 Flashcards
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Sample Questions
Q1) According to Cynthia Scott and Dennis Jaffe's stages of coping with change in an organization, at the last stage of the cycle, individuals:
A) refuse to recognize the situation.
B) demonstrate active and passive forms of resistance.
C) show preparedness to explore the possibilities of the new situation.
D) focus attention on new courses of action.
Q2) According to the _____ perspective on resistance to change, resistance needs to be recognized and expected as change takes people out of their comfort zones.
A) navigator
B) caretaker
C) nurturer
D) coach
Q3) The stance of middle managers in particular can have a critical effect on the outcome of change initiatives because they are often responsible for implementation.
A)True
B)False
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Chapter 9: Organization Development and Sense-Making Approaches
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40 Verified Questions
40 Flashcards
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Sample Questions
Q1) The approach and the values underpinning organization development (OD) were predominantly developed in:
A) the United States.
B) the European Union.
C) South America.
D) Japan.
Q2) According to Lewinian/OD views of organizational change, organization development (OD) is linear in that it:
A) has a constant ebb and flow.
B) has movement from past to present to future.
C) is heavily reliant on mathematics.
D) is based on symmetrical change and equilibrium.
Q3) Which of the following is NOT a criticism of organization development (OD)?
A) Internal validity problems
B) External validity problems
C) Problems arising due to too much theory
D) Problems with measuring attitude changes
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Page 11
Chapter 10: Change Management, Processual, and Contingency Approaches
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40 Verified Questions
40 Flashcards
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Sample Questions
Q1) According to Marco Gardini et al., change is said to be successful if:
A) there is hiring of new talent that can contribute to the change process.
B) there is a change in the organization's management once the need for change is realized.
C) it starts with a fresh set of already existing staff who are remotely associated with the activities that need to be improved.
D) a comprehensive program with clear and meaningful goals that links those in pivotal roles with the changes that the rest of the organization has to make is designed.
Q2) The primary role of a change manager is to direct staff during complex situations. A)True
B)False
Q3) The disadvantage of the "tell and sell" management style is that it may be seen as cosmetic, especially if consequences for staff are negative and serious.
A)True
B)False
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Chapter 11: Sustaining Change Versus Initiative Decay
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40 Verified Questions
40 Flashcards
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Sample Questions
Q1) _____ measures, such as financial performance and corporate image, can take time to become apparent.
A) Leading
B) Lagging
C) Internal
D) External
Q2) Anne Fisher uses the term _____ to describe those who display support in public but are resentful of the change and are waiting for the opportunity to return to the "old ways" of working to which they remain committed.
A) "vicious compliance"
B) "two-faced subordinates"
C) "covert insubordination"
D) "duality of compliance"
Q3) There is likely to be nothing more damaging to the credibility of a change program than for the actions of the change advocates to be consistent with what they espouse.
A)True
B)False
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Page 13
Chapter 12: The Effective Change Manager: What Does It
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/49908
Sample Questions
Q1) According to the text, the personal action plan prepared by a change manager must cover the issue of:
A) allowable weaknesses.
B) amendments to the company clause.
C) market fluctuations.
D) selective manipulation.
Q2) Which of the following statements describes the "change champion" defined by Tom Peters and Bob Waterman?
A) The one who damns the bureaucracy and takes it on himself or herself to maneuver his or her projects through the system.
B) The one who encourages dissatisfaction with the status quo.
C) The one who brings together people, funding, and knowledge.
D) A small number of committed individuals driven by burning enthusiasm.
Q3) According to the text, a study that used university staff and students as participants found that political skill:
A) correlates with general intelligence.
B) correlates with measures of self-monitoring and emotional intelligence.
C) makes stressful events more threatening.
D) is not related to social astuteness.
Page 14
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