Information Technology Project Management
Mock Exam
Course Introduction
Information Technology Project Management explores the principles, methodologies, and tools essential for successfully planning, executing, and monitoring IT projects. Students learn to manage project scope, time, cost, quality, and risk using industry-standard frameworks such as PMBOK and Agile. The course emphasizes leadership, communication, team dynamics, and stakeholder management in IT project environments. Through case studies and practical exercises, students gain hands-on experience in developing project plans, scheduling resources, managing changes, and ensuring project deliverables align with organizational objectives.
Recommended Textbook
Information Technology Project Management Revised 6th Edition by Kathy.. Schwalbe
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12 Chapters
1110 Verified Questions
1110 Flashcards
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Page 2
Chapter 1: Introduction to Project Management
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/61155
Sample Questions
Q1) Gantt charts,project network diagrams,critical path analysis,crashing,fast tracking,and schedule performance measurements are examples of tools and techniques for ____________________.
Answer: time management
Q2) According to the Standish group,which of the following factors contributes most to the success of information technology projects?
A)Executive support
B)User involvement
C)Experienced project manager
D)Clear business objectives
Answer: A
Q3) One reason project managers need good ____________________ skills is that to understand,navigate,and meet stakeholders' needs and expectations,they need to lead,communicate,negotiate,solve problems,and influence the organization at large.
Answer: soft
Q4) The "CHAOS" study found that more than ____________________ percent of information technology projects were canceled before completion.
Answer: 31 thirty-one
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3
Chapter 2: The Project Management and Information Technology Context
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) The nature of hardware development projects is more diverse than software-oriented projects.
A)True
B)False
Answer: False
Q2) In the ____________________ phase,there should be some sort of customer acceptance of the entire project.
Answer: close-out closeout
Q3) Project managers in matrix organizations have staff from various functional areas working on their projects.
A)True
B)False
Answer: True
Q4) A(n)____________________ is an overall model for thinking about things as systems.
Answer: systems philosophy
Q5) Most IT projects involve a major amount of software development.
A)True
B)False
Answer: False
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Chapter 3: The Project Management Process Groups: A Case Study
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82 Verified Questions
82 Flashcards
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Sample Questions
Q1) A ____ is an approach to help increase the support of stakeholders throughout the project.
A)stakeholder management plan
B)stakeholder strategy
C)stakeholder management strategy
D)stakeholder management list
Answer: C
Q2) The ____ provides a basis for creating the project schedule and performing earned value management for measuring and forecasting project performance.
A)WSB
B)project team analysis
C)WBS
D)project tool
Answer: C
Q3) The level of activity and length of each process group varies for every project.
A)True
B)False
Answer: True
Q4) A(n)____________________ is the output of risk identification planning. Answer: risk register
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Chapter 4: Project Integration Management
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100 Flashcards
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Sample Questions
Q1) All projects can benefit from using some type of project management information system to coordinate and communicate project information.
A)True
B)False
Q2) There are ____ main processes involved in project integration management.
A)three
B)six
C)ten
D)fifteen
Q3) In the ____ stage of selecting information technology projects,organizations define project scope,benefits,and constraints.
A)Project Planning
B)Business Area Analysis
C)Resource Allocation
D)Information Technology Strategy Planning
Q4) The last step in the ____________________ process for selecting information technology projects is choosing which projects to do and assigning resources for working on them.
Q5) A(n)____________________ is the rate used in discounting future cash flow.
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Chapter 5: Project Scope Management
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75 Verified Questions
75 Flashcards
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Sample Questions
Q1) The executing tasks of the WBS remain constant from project to project.
A)True
B)False
Q2) Some project management experts believe that work should not be done on a project if it is not included in the _________________________
Q3) Creating the ______________________________ involves subdividing the major project deliverables into smaller,more manageable components.
Q4) The main outputs of scope definition are the _________________________ and project document updates.
Q5) In the WBS,the name of the entire project is the top box,called Level ____.
A)0
B)1
C)2
D)3
Q6) If ____________________ for developing a WBS exist,it is very important to follow them.
Q7) A WBS is often depicted as a task-oriented pie chart.
A)True
B)False
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Chapter 6: Project Time Management
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100 Flashcards
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Sample Questions
Q1) A(n)____________________ is a schematic display of the logical relationships among,or sequencing of,project activities.
Q2) List and briefly describe the main processes involved in project time management.
Q3) One of the first reality checks on scheduling that a project manager should make is to review the ____________________ usually included in the project charter.
Q4) Start-to-finish relationships are the most common type of relationships. A)True B)False
Q5) ____________________ is the one variable in project scheduling that has the least amount of flexibility.
Q6) To make milestones meaningful,some people use the ____________________ criteria to help define them.
Q7) The ______________________________ is based on the fact that,like a chain with its weakest link,any complex system at any point in time often has only one aspect or constraint that limits its ability to achieve more of its goal.
Q8) A white diamond on the Tracking Gantt chart represents a(n)____________________.
Page 8
Q9) What is a network diagram? What formats exist for creating network diagrams?
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Chapter 7: Project Cost Management
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100 Flashcards
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Sample Questions
Q1) What are the three basic types of cost estimating? Describe each type.
Q2) Using good _________________________ can change the false perception that costs grow and failures are to be expected.
Q3) The people who develop software cost estimates often have a great deal of experience with cost estimation.
A)True
B)False
Q4) Direct costs cannot be directly attributed to a certain project.
A)True
B)False
Q5) Learning curve theory does not apply to the amount of time it takes to complete some tasks.
A)True
B)False
Q6) The ____ is an estimate of the value of the physical work actually completed.
A)AC
B)EV
C)RP
D)PV
Q7) Describe four problems with Information Technology cost estimates.
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Chapter 8: Project Quality Management
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/61145
Sample Questions
Q1) ____ is a cost that relates to all errors not detected and not corrected before delivery to the customer.
A)Prevention cost
B)Appraisal cost
C)Internal failure cost
D)External failure cost
Q2) ____,a quality system standard developed by the ISO,is a three-part,continuous cycle of planning,controlling,and documenting quality in an organization.
A)IEEE 15504
B)ISO 9000
C)IEEE 9000
D)ISO 15504
Q3) A certainty factor of 1.960 is used for ____ percent desired certainty.
A)75
B)95
C)96
D)99
Q4) Top management and ____________________ can have the greatest impact on the quality of projects by doing a good job of quality assurance.
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Chapter 9: Project Human Resource Management
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) The ________________________________________ allocates work to responsible and performing organizations,teams,or individuals,depending on the desired level of detail.
Q2) ____ is at the top of Maslow's structure.
A)Esteem
B)Self-actualization
C)Physiological
D)Social
Q3) ____ is matching certain behaviors of the other person.
A)Empathic listening
B)Rapport
C)Synergy
D)Mirroring
Q4) The ___________________________________ is a tool to measure the individual needs of different people using McClelland's categories
Q5) Hiring managers say interpersonal skills are the least important soft skill for information technology workers.
A)True
B)False
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Chapter 10: Project Communications Management
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99 Verified Questions
99 Flashcards
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Sample Questions
Q1) As the number of people involved in a project ____,the complexity of communications ____.
A)increases,decreases
B)decreases,increases
C)increases,stays constant
D)increases,increases
Q2) ____ issues cause the most conflicts over the project life cycle.
A)Project priority
B)Staffing
C)Cost
D)Schedule
Q3) Instead of knowing the people working on their projects and developing a trusting relationship with them,many colleagues and managers should want to focus on getting information by reading technical documents.
A)True
B)False
Q4) List and briefly describe Blake and Mouton's five basic modes for handling conflicts.Which mode(s)are most commonly used by project managers?
Q5) ____________________ e-mail that you do not need to save or respond to.
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Chapter 11: Project Risk Management
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Sample Questions
Q1) The main output of the ____________________ process is the start of a risk register.
Q2) Utility rises at a decreasing rate for a ____ person.
A)risk-seeking
B)risk-averse
C)risk-neutral
D)risk-indifferent
Q3) ____ involves numerically estimating the effects of risks on project objectives.
A)Performing qualitative risk analysis
B)Planning risk responses
C)Planning risk management
D)Performing quantitative risk analysis
Q4) A(n)____________________ is a list of risks that are low priority,but are still identified as potential risks.
Q5) _________________________ are provisions held by the project spons
Q6) The last step in project risk management is deciding how to address this knowledge area for a particular project by performing risk management planning.
A)True
B)False
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Chapter 12: Project Procurement Management
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Sample Questions
Q1) Contents of the procurement management plan will vary with project needs.
A)True
B)False
Q2) ____ change orders are oral or written acts or omissions by someone with actual or apparent authority that can be construed to have the same effect as a written change order.
A)Direct
B)Constructive
C)Destructive
D)Instructive
Q3) A(n)____________________ is a contract clause that allows the buyer or supplier to end the contract.
Q4) A(n)____________________ is a document prepared by sellers providing pricing for standard items that have been clearly defined by the buyer.
Q5) Make-or-buy analysis involves estimating the internal costs of providing a product or service and comparing that estimate to the cost of outsourcing.
A)True
B)False
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