Information Technology Management
Textbook Exam Questions
Course Introduction
Information Technology Management explores the strategic role of information systems and technology in achieving organizational objectives and enhancing business performance. The course covers foundational concepts of IT infrastructure, software and hardware management, data analytics, cybersecurity, and project management. Students will learn how to align IT strategies with organizational goals, evaluate emerging technologies, manage IT resources, and address ethical and legal issues in IT. Through case studies and practical applications, the course emphasizes decision-making and problem-solving skills necessary for effective leadership in today's technology-driven business environment.
Recommended Textbook
Electronic Commerce 12th Edition by Gary Schneider
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12 Chapters
987 Verified Questions
987 Flashcards
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Page 2
Chapter 1: Introduction to Electronic Commerce
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Sample Questions
Q1) Departments devoted to negotiating purchase transactions with suppliers are called _____.
Answer: procurement supply management
Q2) Electronic funds transfers are also called _____.
A) wire transfers
B) business transfers
C) data transfers
D) strategic transfers
Answer: A
Q3) A(n) _____ is a company that arranges the payment of tariffs and compliance with customs laws for international shipments.
Answer: customs broker
Q4) The highly sophisticated tools for investigating patterns and knowledge contained in big data are called _____.
Answer: data analytics
Q5) Business-to-business (B2B) electronic commerce is sometimes called _____. Answer: e-procurement e procurement
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Chapter 2: Technology Infrastructure: the Internet and the
World Wide Web
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85 Flashcards
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Sample Questions
Q1) The programs on gateway computers that determine the best path on which to send each packet contain rules called _____.
A) program profilers
B) empirical algorithms
C) software profilers
D) routing algorithms
Answer: D
Q2) A newer e-mail protocol that performs the same basic functions as POP, but includes additional features, is known as _____.
A) IMAP
B) SMTP
C) POP3
D) TCP
Answer: A
Q3) In 2014 the number of mobile phones was greater than the planet's population
A)True
B)False
Answer: True
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Chapter 3: Selling on the Web
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Sample Questions
Q1) Web catalog retailers typically refrain from having return policies on unused merchandise.
A)True
B)False
Answer: False
Q2) What are the accessibility goals that organizations should conform to for designing business Web sites?
Answer: Business Web sites need to:
1) Offer easily accessible facts about the organization
2) Allow visitors to experience the site in different ways and at different levels
3) Provide visitors with a meaningful, two-way (interactive) communication link with the organization
4) Sustain visitor attention and encourage return visits
5) Offer easily accessible information about products and services and how to use them
Q3) Most successful advertising on the Web is targeted at specific groups.
A)True
B)False
Answer: True
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Chapter 4: Marketing on the Web
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Sample Questions
Q1) A pricing metric where mass media advertising is purchased by paying a dollar amount for every thousand people in the estimated audience is referred to as _____.
Q2) In the _____ stage of customer relationship life cycle, customers develop a fierce loyalty or a strong preference for products or brands of a company.
A) separation
B) commitment
C) exploration
D) familiarity
Q3) Good customer experiences can help create an intense feeling of loyalty toward the company and its products or services.
A)True
B)False
Q4) Online and offline customer contact points are often called _____.
A) business interfaces
B) touchpoints
C) distribution channels
D) spiders
Q5) Describe the use of trigger words in attracting visitors to a Web site.
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Chapter 5: Business-To-Business Activities: Improving
Efficiency and Reducing Costs
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Sample Questions
Q1) To use the services of a value-added network (VAN), a company must install electronic data interchange (EDI) _____ software that is compatible with the VAN.
A) switch
B) interpreter
C) translator
D) router
Q2) Electronic receipts returned from AS2 transmissions used in the exchange of EDI transactions fail to establish nonrepudiation.
A)True
B)False
Q3) Large companies usually assign responsibility for purchasing direct and indirect materials to the same department.
A)True
B)False
Q4) _____ give individual managers the ability to make multiple small purchases at their discretion while providing cost-tracking information to the procurement office.
Q5) List the advantages of using Internet technologies in supply chain management.
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Chapter 6: Social Networking, Mobile Commerce, and Online Auctions
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Sample Questions
Q1) A(n) _____ is an independent party that holds a buyer's payment until the buyer receives the purchased item and is satisfied that the item is what the seller represented it to be.
A) snipe
B) liquidation broker
C) escrow service
D) auctioneer
Q2) _____ were computers that allowed users to connect using dial-up connections through telephone lines to read and post messages in a common discussion forum.
A) Microblogs
B) Web chat rooms
C) Social networks
D) Bulletin board systems
Q3) Modifying an Android operating system is called _____ the phone.
Q4) In-person meetings arranged by people over social networking sites are called meetups.
A)True
B)False
Q5) Modifying an Apple iPhone's operating system is called _____ the phone.
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Chapter 7: The Environment of Electronic Commerce: Legal,
Ethical, and Tax
Issues
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Sample Questions
Q1) Non-U.S.corporations and individuals cannot be sued in U.S.courts if they conduct business or commit tortious acts in the United States.
A)True
B)False
Q2) The rules and regulations most of which are intended to limit the Web site owner's liability for what site visitors might do with information they obtain from the site are referred to as _____.
Q3) The ability of a government to exert control over a person or corporation is called _____.
A) subjugation
B) jurisdiction
C) legitimacy
D) notice
Q4) A click-wrap acceptance occurs when a Web site user agrees to that site's end-user license agreements or its terms and conditions by clicking a button on the Web site.
A)True
B)False
Q5) _____ law arises when elected legislative bodies pass laws.
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Chapter 8: Web Server Hardware and Software
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Sample Questions
Q1) Explain the roles of indexing and searching utility programs.
Q2) A black list spam filter cannot be implemented at the individual level.
A)True
B)False
Q3) A single client request always results in dozens or even hundreds of separate server responses to locate and deliver information.
A)True
B)False
Q4) FreeBSD is a(n) _____-based operating system.
A) Apple
B) UNIX
C) Linux
D) Windows 2000 Server
Q5) The Web client/server model in which messages are created and read only by the client and the server computers is called a(n) _____.
Q6) The entity body of a response message returns the HTML page requested by the client machine.
A)True
B)False
Page 10
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Chapter 9: Electronic Commerce Software
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Sample Questions
Q1) With dedicated hosting, the client shares the server with other clients of the service provider.
A)True
B)False
Q2) Mall-style commerce service providers charge a high monthly fee.
A)True
B)False
Q3) _____ provide Internet access to companies and individuals.
Q4) Large information systems that store the same data in many different physical locations are commonly called _____ information systems.
A) centralized
B) distributed
C) stack-based
D) server-centric
Q5) A(n) _____ is a computer that takes the request messages received by the Web server and runs application programs that perform some kind of action based on the contents of the request messages.
Q6) The databases within the distributed information systems are known as _____.
Q7) Making a company's information systems work together is called _____.
Page 11
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Chapter 10: Electronic Commerce Security
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Sample Questions
Q1) A(n) _____ security device is one that uses an element of a person's biological makeup to perform identification.
Q2) The path taken by a message packet from a source node to a destination node can be controlled by Internet users.
A)True
B)False
Q3) A(n) _____ is a small application program that typically runs within a Web browser.
A) applet
B) buffer
C) white hat hacker
D) black hat hacker
Q4) A passphrase is a sequence of words of text that is easy to remember, but not complex enough to serve as a good password.
A)True
B)False
Q5) Cookies are categorized as session or persistent based on _____.
Q6) An integrity threat, also known as _____, exists when an unauthorized party can alter a message stream of information.
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Chapter 11: Payment Systems for Electronic Commerce
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Sample Questions
Q1) With a(n) _____, credit theft is much more difficult because the key to unlock the encrypted information is a PIN.
A) float
B) store charge cards
C) cryptocurrency
D) fintech
Q2) Credit cards provide assurances for both the consumer and the merchant.
A)True
B)False
Q3) With a(n) _____, a user can pay off the entire card balance or pay a minimum amount each billing period.
Q4) Digital cash ought to be anonymous, just as currency is.
A)True
B)False
Q5) Credit card issuers charge interest on any unpaid balance.
A)True
B)False
Q6) How are phishing attacks used for identity theft?
Q7) What are the advantages and disadvantages of payment cards?
Q8) In phishing, _____ use the collected information.
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Chapter 12: Managing Electronic Commerce Implementations
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Sample Questions
Q1) A(n) _____ is a person with specific training or skills in tracking costs and the accomplishment of specific objectives in an electronic commerce initiative.
A) Web programmer
B) content manager
C) project manager
D) application programmer
Q2) In the context of staffing for electronic commerce, a(n) _____ is responsible for managing the virtual community elements of the Web operation.
Q3) _____ design and write the underlying code for dynamic database-driven Web pages.
A) Content creators
B) Web graphics designers
C) Content editors
D) Web programmers
Q4) Describe the process of partial outsourcing?
Q5) The _____ of an organization specializes in the specific techniques used to build brands and increase market share using the Web site and other online tools, such as e-mail marketing.
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