Information Technology Management Test Preparation
Course Introduction
Information Technology Management explores the strategic use of information systems and technology in organizations to improve business processes, support decision-making, and drive competitive advantage. The course covers topics such as IT infrastructure, enterprise systems, data management, cybersecurity, emerging technologies, IT project management, and the alignment of IT with business goals. Students will analyze case studies and develop practical skills to assess technology needs, manage IT resources, and lead technology-driven change in contemporary business environments.
Recommended Textbook
Management Information Systems 3rd Edition by R. Kelly Rainer
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21 Chapters
1250 Verified Questions
1250 Flashcards
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Chapter 1: Introduction to Information Systems
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103 Verified Questions
103 Flashcards
Source URL: https://quizplus.com/quiz/39520
Sample Questions
Q1) You have just been hired by the largest manufacturer in your area to join their management trainee program. You enjoyed your "computer course" in college and hope that you'll be able to put that knowledge to good use. Which of the following might you expect to do during the management training program?
A)Code a new application
B)Recommend new technologies that might impact the organization
C)Design a new application
D)Become familiar with tools to support using data for decision making
E)Work 9-5 in your office.
Answer: D
Q2) Information technology refers to computer-based tools used to support the needs of an organization
A)True
B)False
Answer: True
Q3) Software is a set of programs that enable the hardware to process data.
A)True
B)False
Answer: True
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Page 3
Chapter 2: Organizational Strategy, Competitive
Advantage, and Information Systems
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85 Verified Questions
85 Flashcards
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Sample Questions
Q1) How does the Internet affect the way you purchase your textbooks?
A)The Internet gives you fewer choices.
B)The Internet increases your bargaining power.
C)The Internet provides you with less information.
D)The Internet decreases your bargaining power.
E)The Internet increases your switching costs.
Answer: B
Q2) The business environment refers to the industry that a company is in.
A)True
B)False
Answer: False
Q3) If there are _____ substitutes for an organization's products or services, then the threat of substitutes is _____.
A)many, high
B)few, low
C)few, high
D)many, low
E)few, negligible
Answer: A
Page 4
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Chapter 3: Data and Knowledge Management
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62 Verified Questions
62 Flashcards
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Sample Questions
Q1) Which of the following actions is a typical first step that an organization might take towards managing big data?
A)developing data warehouses for decision making.
B)integrating information silos into a database environment.
C)translating databases to NoSQL.
D)purchasing knowledge management systems
Answer: B
Q2) Big Data is easy to define.
A)True
B)False
Answer: False
Q3) Which of the following is not a reason why managing data is difficult over time?
A)New systems are developed.
B)The media the data are stored on becomes problematic.
C)New sources of data are created.
D)The amount of data increases exponentially.
E)All of these are reasons why managing data is difficult over time.
Answer: E
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Chapter 4: Telecommunications and Networking
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98 Verified Questions
98 Flashcards
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Sample Questions
Q1) Network interface cards are special adapters that link an individual device to the communications medium on a local area network.
A)True
B)False
Q2) Which of the following is not a component of a local area network?
A)File server
B)Client computers
C)Bridge
D)Network interface cards
E)All of the above
Q3) Industry-wide portals are intended for broad audiences and offer fairly routine content.
A)True
B)False
Q4) Digital signals are continuous waves that transmit information by altering the characteristics of the waves.
A)True
B)False
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Page 6
Chapter 5: Business Analytics
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82 Verified Questions
82 Flashcards
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Sample Questions
Q1) The rise of social media has decreased interest in sentiment analysis.
A)True
B)False
Q2) Being a figurehead and leader is part of the _____ managerial role.
A)interpersonal
B)processor
C)informational
D)decisional
E)confrontational
Q3) _____ is the efficient and effective execution of specific tasks.
A)Operational control
B)Management control
C)Strategic planning
D)Expertise
E)Wisdom
Q4) A manager's primary function is strategic planning.
A)True
B)False
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Page 7
Chapter 6: Ethics and Privacy
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54 Verified Questions
54 Flashcards
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Sample Questions
Q1) You just started to work in a branch of your local bank. The bank is dealing with the privacy standards that exist for transferring data to banks in other countries. This flow of information is called __________.
A)information passing.
B)transborder data flows.
C)normal business practice.
D)data processing.
E)privacy issues.
Q2) Shelli runs a small boutique in Tel Aviv. Her intern was checking the boutique's Facebook page and noticed some negative comments. He deleted them. At the end of the day, when they were closing up, he told Shelli about the comments and what he had done. Shelli was not pleased, and she told him so. Why wasn't Shelli pleased?
A)She didn't like hearing anything negative about her store.
B)People are free to say what they wish.
C)She thought he should ask her before he deleted them.
D)He wasn't supposed to be checking Facebook.
E)All of these are reasons for Shelli's not being pleased.
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Page 8
Chapter 7: Information Security
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87 Verified Questions
87 Flashcards
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Sample Questions
Q1) IT security is the responsibility of everyone in the organization.
A)True
B)False
Q2) Voice and signature recognition are examples of _____________.
A)something the user is.
B)something the user wants.
C)something the user has.
D)something the user knows.
E)something the user does.
Q3) The computing skills necessary to be a hacker are decreasing for which of the following reasons?
A)More information systems and computer science departments are teaching courses on hacking so that their graduates can recognize attacks on information assets.
B)Computer attack programs, called scripts, are available for download from the Internet.
C)International organized crime is training hackers.
D)Cybercrime is much more lucrative than regular white-collar crime.
E)Almost anyone can buy or access a computer today.
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9
Chapter 8: Social Computing
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64 Verified Questions
64 Flashcards
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Sample Questions
Q1) ___________ searches across online sites, identifies active and passive information technology candidates, and assembles public information about them from various social media sites.
A)LinkedIn
B)Dice Open Web
C)Jobvite
D)GOOGLE
Q2) One of the problems that HR departments have with using social computing to recruit is _____________.
A)all candidates seek them out.
B)they only receive qualified applications.
C)they receive many more applications than they can process.
D)social sites each have their own special niche.
E)they cannot be used for internal tasks.
Q3) Social computing and social commerce are not the same.
A)True
B)False
Q4) Communication marketing is using social media sites to get feedback.
A)True
B)False
Page 10
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Chapter 9: E-Business and E-Commerce
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85 Verified Questions
85 Flashcards
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Sample Questions
Q1) Forward auctions are auctions that sellers use as a channel to many potential buyers.
A)True
B)False
Q2) Internet advertising improves on traditional advertising in all of the following ways except:
A)Internet ads can be updated at any time at minimal cost.
B)Internet ads can reach large numbers of potential buyers all over the world.
C)Internet ads are always more effective than other types of advertising.
D)Internet ads can make effective use of multimedia.
E)Internet ads are current.
Q3) _____ refers to the practice of registering or using domain names for the purpose of profiting from the goodwill or trademark belonging to someone else.
A)Domain spoofing
B)Domain masquerading
C)Domain tasting
D)Cybersquatting
E)Domain fraud
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11
Chapter 10: Wireless, Mobile Computing, and Mobile Commerce
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79 Verified Questions
79 Flashcards
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Sample Questions
Q1) Pervasive computing means that virtually every object has processing power with either wired or wireless connections to a global network.
A)True
B)False
Q2) Which of the following statements about Wi-Fi is not correct?
A)Wi-Fi provides simple Internet access.
B)Laptop PC scans contain chips that can send and receive Wi-Fi signals.
C)Many companies offer free Wi-Fi access in their stores.
D)Wi-Fi requires encryption for secure transmissions.
E)Wi-Fi is expensive to set up.
Q3) Which of the following is the most appropriate wireless networking standard for creating personal area networks?
A)Wi-Fi
B)Cellular radio
C)Microwave
D)Bluetooth
E)WiMAX
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Page 12
Chapter 11: Information Systems Within the Organization
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69 Verified Questions
69 Flashcards
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Sample Questions
Q1) To effectively manage by exception (i.e., use exception reports), the company must first create ____________.
A)performance standards
B)best practices
C)user information requirements
D)a database
E)employee evaluation guides
Q2) When the chief financial officer of a company wants a report on business units who have spent 10 percent more than their allotted budget, she would be requesting which type of report?
A)Ad hoc
B)Routine
C)Exception
D)Detailed
E)Key indicator
Q3) Drill down reports are produced at scheduled intervals.
A)True
B)False
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13
Chapter 12: Customer Relationship Management
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62 Verified Questions
62 Flashcards
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Sample Questions
Q1) Haya noticed that college students needed to dress up for presentations but never seemed to have any ties, or at least not very nice ones. She decided she was going to set up a tie store on her campus and offer sports themed ties as well as solid colored ties in her school colors.
Haya begins collecting data about her customers by having them sign up for Promotional E-mails at her store. She collects their names and e-mail address on her form and keeps track of their purchases as well. She does some work with the data to understand what her customer behaviors are. That work would be considered
A)CRM
B)Analytical CRM
C)Operational CRM
D)Collaborative CRM?e)Transactional CRM
Q2) _____ are applications and technologies with which customers interact and typically help themselves.
A)Customer-facing CRM applications
B)Up-selling activities
C)Inbound telesales
D)Customer-touching applications
E)Outbound telesales
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Page 14
Chapter 13: Supply Chain Management
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42 Verified Questions
42 Flashcards
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Sample Questions
Q1) Electronic data interchange minimizes paper usage and storage.
A)True
B)False
Q2) Haya noticed that college students needed to dress up for presentations, but they never seemed to have any ties, or at least not very nice ones. She decided to set up a tie store on her campus and offer sports-themed ties as well as solid colored ties in her school colors. She can put an announcement on the school's monitors that would display in the dining halls and the student union. The supplier of Haya's ties is downstream in her supply chain.
A)True
B)False
Q3) _____ is the ability for all organizations in a supply chain to access or view relevant data on purchased materials as these materials move through their suppliers' production processes and transportation networks to their receiving docks.
A)Supply chain visibility
B)Horizontal integration
C)Vertical integration
D)Supply chain intelligence
E)Supply chain integration
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Page 15
Chapter 14: Acquiring Information Systems and Applications
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88 Verified Questions
88 Flashcards
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Sample Questions
Q1) Which of the following systems acquisition methods may encourage inadequate problem analysis, is not practical with large numbers of users, and may result in a company's purchasing a lower-quality system?
A)Systems development life cycle
B)Prototyping
C)End-user development
D)External acquisition
E)Component-based development
Q2) A company's IT architecture includes all of the following except:
A)Hardware and software
B)Networks
C)Database management systems
D)The members of the IT staff
E)How IT decisions will be made
Q3) The buy option is particularly attractive if the software vendor allows the company to modify the package to meet its needs.
A)True
B)False
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Chapter 15: Plug It in 7 Protecting Your Information Assets
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40 Verified Questions
40 Flashcards
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Sample Questions
Q1) BPR is a strategy for improving the efficiency of an organization's data collection.
A)True
B)False
Q2) Information processes perform all of the following roles in business processes except
A)Setting standards
B)Executing the process
C)Capturing and storing process data
D)Monitoring process performance
E)Detecting problems with the process.
Q3) Hyo runs an ice cream store with her family. Which of the following activities is a component of their fulfillment process?
A)Receiving goods from their supplier
B)Making ice cream
C)Recording daily sales revenue
D)Recording goods received
E)Making a custom-order ice cream cake
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Chapter 16: Plug It in 1 Business Processes and Business
Process Management
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28 Verified Questions
28 Flashcards
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Sample Questions
Q1) Normalization is a process that helps eliminate redundancies in a relational database module.
A)True
B)False
Q2) Which of the following is not a possible cardinality symbol?
A)Mandatory single
B)Mandatory many
C)Optional single
D)Optional many
E)One-to-one
Q3) If you wanted to find out information about why an attribute is needed in a database you should look in the _______.
A)SQL
B)QBE
C)data dictionary
D)ER diagram
Q4) An entity is a person, place, thing, or event about which information is maintained.
A)True
B)False
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Chapter 17: Plug It in 2 Hardware and Soft Ware
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14 Verified Questions
14 Flashcards
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Sample Questions
Q1) The part of primary storage that holds a software program (or portion of it)and small amounts of data when they are brought from secondary storage are called:
A)read-only memory
B)random access memory
C)cache memory
D)registers
E)flash memory
Q2) Jun has bought an accounting package for her business which is selling unique lamp bases and shades. She wants to know what kind of software she should buy to do forecasting based on her sales. What would you suggest to her?
A)GUI
B)HTML
C)database
D)operating system
E)spreadsheet
Q3) A mainframe is a type of server.
A)True
B)False
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19
Chapter 18: Plug It in 3 Fundamentals of Relational
Database Operations
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29 Verified Questions
29 Flashcards
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Sample Questions
Q1) Server farms can be located just about anywhere.
A)True
B)False
Q2) Travis is the VP of Operations for a company that owns and operates six ski areas around the world. Which of the following might be a good source of computing for the company?
A)Server farm
B)Grid computing
C)Cloud computing
D)Utility computing
E)Virtualization
Q3) Hyo runs an ice cream store with her family. Which of the following technologies might be a good source of computing for the store?
A)Server farm
B)Grid computing
C)Cloud computing
D)Utility computing
E)Virtualization
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Chapter 19: Plug It in 4 Cloud Computing
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18 Flashcards
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Sample Questions
Q1) Expert systems:
A)Are always used to replace decision makers.
B)Are always used to support decision makers.
C)Are typically used to support an entire company.
D)Can be used to support or replace decision makers.
Q2) Expert systems:
A) solve problems that are too difficult for human experts
B) are based on procedural computer programming languages
C) work in specific domains
D) can apply to any business problem
E) share characteristics with mainframe computing
Q3) The functional characteristics of genetic algorithms include all of the following except:
A)Crossover.
B)Mutation.
C)Selection.
D)Conversion.
Q4) Fuzzy logic defines subjective concepts.
A)True
B)False
21
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Chapter 20: Plug It in 5 Artificial Intelligence
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Sample Questions
Q1) In this phase of project management is to clearly define the problems that are intended to be solved along with the goals that are to be achieved.
A)Project Monitoring and Control
B)Planning
C)Project initiation
D)Project execution
Q2) Considering the knowledge areas of PMBOK, this one includes those processes that are required to ensure that all the project's components are properly coordinated.
A)Project Time Management
B)Project Integration Management
C)Project Quality Management
D)Project Risk Management
Q3) Considering the knowledge areas of PMBOK, this one defines the processes that limit and control the work included in a project.
A)Project Time Management
B)Project Integration Management
C)Project Quality Management
D)Project Scope Management
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22
Chapter 21: Plug It in 6 Project Management
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Sample Questions
Q1) You got careless and left your laptop in a taxi back from the airport. You are very worried about the security of the data because your operating system does not require a password at start-up. Which of the following will give you some measure of comfort?
A)You back up all your files every Monday night.
B)You encrypt all of your personal information.
C)You use a special naming convention for your folder names.
D)You have trace software on your laptop.
Q2) A single-cut shredder is sufficient to shred your documents at home, whereas a cross-cut (confetti)shredder is necessary at work because your work documents are more sensitive.
A)True
B)False
Q3) It is possible for criminals to gain information about many people from social networking sites.
A)True
B)False
Q4) You should use a Post Office box for your personal mail.
A)True
B)False
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