Information Technology Management
Pre-Test Questions
Course Introduction
Information Technology Management focuses on the effective use of information technology to achieve organizational objectives and gain a competitive advantage. The course explores key concepts such as IT strategy, digital transformation, governance, ethical considerations, and project management. Students learn how to align IT initiatives with business goals, evaluate emerging technologies, oversee IT resources, and manage risks associated with information systems. Through case studies and real-world examples, the course prepares students to address complex challenges facing modern organizations in a technology-driven environment.
Recommended Textbook Management Information Systems 4th Canadian Edition by Stephen Haag
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9 Chapters
1536 Verified Questions
1536 Flashcards
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Page 2
Chapter 1: The Information Age in Which You Live
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211 Verified Questions
211 Flashcards
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Sample Questions
Q1) An organization does not need technology to compete effectively in today's marketplace.
A)True
B)False
Answer: False
Q2) Which type of barrier creates an expectation for customers to be able to get the same features or services for a product or service from competitors?
A) Switching
B) First mover
C) Entry
D) Rivalry
Answer: C
Q3) _____ is an approach in which you allocate in terms of percentages how you will spend your IT dollars on various types of business strategies.
Answer: Run-grow-transform (RGT framework
Q4) Business intelligence refers solely to information about your competitors.
A)True
B)False
Answer: False
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Chapter 2: Major Business Initiatives
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138 Verified Questions
138 Flashcards
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Sample Questions
Q1) What is a legacy information system (LIS)?
A) A massive, outdated information system
B) A powerful DBMS that supports ERP
C) A Web-based information system that connects the information collected from distinct systems
D) A retired information system
Answer: A
Q2) What is the difference between a social networking site and a social networking system?
A) A social networking site is a physical location; a social networking system is a virtual location
B) A social networking site is a virtual place to socialize; a social networking system is the tools that link you to people
C) A social networking is a local space; a social networking is a global space
D) The two phrases can be used interchangeably
Answer: B
Q3) _____ refers to keeping the costs of transportation as low as possible consistent with safe and reliable delivery.
Answer: Logistics
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Page 4
Chapter 3: Databases and Data Warehouses
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166 Verified Questions
166 Flashcards
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Sample Questions
Q1) _____ and _____ both extract data meeting specific criteria from a database, but have different user interfaces.
Answer: Query-by-example, structured query language
Q2) A primary key from one file and a foreign key from another file are used to create a relationship between two files in a relational database.
A)True
B)False
Answer: True
Q3) Which type of environment allows you to go beyond operational database systems to support business intelligence?
A) Transactional systems
B) Application generators
C) Data Warehouses
D) Relational DBMS
Answer: C
Q4) A(n) _____ is a field that uniquely identifies each record.
Answer: primary key
Q5) A(n) _____ is a multidimensional representation of information.
Answer: hypercube or data warehouse
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Chapter 4: Decision Support and Artificial Intelligence
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144 Verified Questions
144 Flashcards
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Sample Questions
Q1) The choice phase of decision making considers ways to solve problems, fill needs, or take advantage of opportunities.
A)True
B)False
Q2) Multi-agent systems are dependent intelligent agents that interact with each other.
A)True
B)False
Q3) A swarm intelligence system must be _____ so it can respond to changes in the environment around it.
Q4) The _____ phase of decision making involves examining and selecting a solution.
Q5) In what decision making phase do you recognize a problem, need, or opportunity?
A) Predication and decision
B) Choice
C) Preliminary or investigative
D) Intelligence
Q6) Amazon uses information agents to show products to customers hoping to generate new purchases.
A)True
B)False
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Chapter 5: Electronic Commerce
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191 Verified Questions
191 Flashcards
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Sample Questions
Q1) A(n) _____ occurs when a buyer posts its interest in buying a certain quantity of items, and sellers compete for the business by submitting successively lower bids until there is only one seller left.
Q2) _____ is the name given to an interactive business providing a centralized market where many buyers and suppliers can come together for e-commerce or commerce-related activities.
Q3) Electronic checks are simply faxed copies of normal checks.
A)True
B)False
Q4) If your company sold widgets to the automobile industry and these sales were conducted through the Internet, what type of e-commerce model would you be using?
A) C2B
B) C2C
C) B2B
D) B2C
Q5) _____ are arrangements made between e-commerce sites that direct users from one site to the other.
Q6) _____ is the percentage of customers who visit the site who actually buy something.
Page 7
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Chapter 6: Systems Development
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195 Verified Questions
195 Flashcards
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Sample Questions
Q1) During the _____ you build a technical blue print of how the proposed system will work.
Q2) A(n) ____________ is a factor critical to your organization's success.
Q3) Which of the following is not an advantage to prototyping?
A) Prototyping encourages active user participation
B) Prototyping helps resolve discrepancies among users
C) Prototyping gives users the final system
D) Prototyping helps determine technical feasibility
Q4) Once a system has been created and implemented, no changes should be made to it.
A)True
B)False
Q5) Component based development is a general approach to systems development that focuses on building small self-contained blocks of code that can be reused across a variety of applications within an organization.
A)True
B)False
Q6) _____ is used to prove the technical feasibility of a proposed system.
Q7) A(n) _____ is a formal contractually obligated agreement between two parties.
Page 8
Q8) A U.S. company using a Canadian outsourcing company would be an example of _____ outsourcing.
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Page 9
Chapter 7: Enterprise Infrastructure, Metrics, and Business
Continuity
Planning
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158 Verified Questions
158 Flashcards
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Sample Questions
Q1) A disaster recovery plan should consider the location of the backup information.
A)True
B)False
Q2) If you were to call your health insurance company about a medical procedure you needed, and your questions were answered immediately, what metric would your call apply to?
A) First call resolution (FCR)
B) Success to failure ration (SFR)
C) Average speed to answer (ASA)
D) Bottom-line rate
Q3) _____ in business continuity planning involves executing simulated scenarios of disasters and having employees execute on the disaster recovery plan to ensure that the solution satisfies your organization's recovery requirements.
Q4) The disaster recovery cost curve charts (1) the _____ to your organization of the unavailability of information and technology and (2) the _____ to your organization of recovering from a disaster over time.
Q5) A(n) _____ is a separate facility that does not include computer equipment but can be occupied by knowledge workers following a disaster.
Page 10
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Chapter 8: Protecting People and Information
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177 Verified Questions
177 Flashcards
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Sample Questions
Q1) Your decisions about an ethical dilemma are influenced by practical circumstances. Which of the following is not considered an influencing circumstance?
A) Consequences
B) Society's opinion
C) Likelihood of effect
D) Time from action
Q2) What is a computer virus?
A) Software that is written with malicious intent to cause annoyance or damage
B) Software that hides your identity from Web sites you visit
C) Utilities that hide themselves from the operating system and monitor the software you have
D) Applications that record activities and site information regarding your surfing sessions
Q3) What is the name of the new anti-Spam bill passed by the Canadian government in 2003?
A) No-Spam
B) CAN-Spam
C) Spam-Away
D) Stop Spam
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Page 11
Chapter 9: Emerging Trends and Technologies
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156 Verified Questions
156 Flashcards
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Sample Questions
Q1) Pattern classification occurs when the system captures your words as your speak into a microphone, eliminates any background noise, and converts the digital signals of your speech in phonemes (syllables).
A)True
B)False
Q2) _____ allows you to send voice over the Internet and avoid toll charges.
Q3) A haptic interface adds a sense of smell to virtual reality.
A)True
B)False
Q4) The _____ refers to the fact that the world is becoming one marked by "have's" and "have not's" with respect to technology.
Q5) A(n) _____ CPU is capable of working with information stored in more than two states.
Q6) What is the use of physiological characteristics (e.g., fingerprints) to provide identification?
A) Biometrics
B) Forensics
C) Feature analysis
D) Bioforensics
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