Information Technology Management
Midterm Exam
Course Introduction
Information Technology Management explores the strategic role of information systems and technology in business organizations. The course examines how IT can be leveraged to achieve organizational goals, improve efficiency, and gain a competitive advantage. Topics include IT infrastructure, data management, cybersecurity, digital transformation, project management, and the ethical considerations of technology use. Students will analyze case studies and real-world scenarios to understand how managers make informed technology decisions and guide IT investments, while also addressing the challenges of aligning technology with business strategies.
Recommended Textbook
Electronic Commerce 12th Edition by Gary Schneider
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12 Chapters
987 Verified Questions
987 Flashcards
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Page 2
Chapter 1: Introduction to Electronic Commerce
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81 Verified Questions
81 Flashcards
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Sample Questions
Q1) The combination of language and customs is often called _____.
Answer: culture
Q2) SWOT is the acronym for _____.
A) supply, wealth, occupations, and threats
B) supply, weaknesses, opportunities, and testing
C) strengths, weaknesses, opportunities, and threats
D) strengths, wealth, occupations, and testing
Answer: C
Q3) What types of business processes are well suited to electronic commerce?
Answer: The following business processes are well suited to electronic commerce: Sale/purchase of books and CDs, sale/purchase of goods that have strong brand reputations, online delivery of software and digital content, sale/purchase of travel services, online shipment tracking, and sale/purchase of investment and insurance products.
Q4) Buyers and sellers in commodity markets experience significant transaction costs.
A)True
B)False
Answer: False
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3
Chapter 2: Technology Infrastructure: the Internet and the
World Wide Web
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85 Verified Questions
85 Flashcards
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Sample Questions
Q1) In 2014 the number of mobile phones was greater than the planet's population
A)True
B)False
Answer: True
Q2) The higher the bandwidth, the faster the transmission of data through a communication medium.
A)True
B)False
Answer: True
Q3) A(n) _____ hyperlink structure resembles conventional paper documents in that the reader begins on the first page and clicks a Next button to move to the next page in a serial fashion.
Answer: linear
Q4) The most important parts of a Web page are the graphics, photographs, and small programs that run in the Web browser.
A)True
B)False
Answer: False
Page 4
Q5) A(n) _____ is a computer that stores files written in HTML.
Answer: hypertext server
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Chapter 3: Selling on the Web
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Sample Questions
Q1) Web catalog retailers typically refrain from having return policies on unused merchandise.
A)True
B)False
Answer: False
Q2) A regular program of _____ can help organizations identify navigation issues on their Web sites and resolve them.
Answer: usability testing
Q3) Putting the customer at the center of all site designs is called a(n) _____ approach to Web design.
Answer: customer-centric
Q4) The _____ is an intelligent agent program that learns the customer's preferences and makes suggestions.
A) personal shopper
B) digital directory
C) Web catalog
D) virtual index
Answer: A
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Chapter 4: Marketing on the Web
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86 Verified Questions
86 Flashcards
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Sample Questions
Q1) Online and offline customer contact points are often called _____.
A) business interfaces
B) touchpoints
C) distribution channels
D) spiders
Q2) In the _____ stage of customer loyalty, potential customers learn more about a company or its products.
Q3) Viral marketing strategies have always been developed with the assumption that the company would communicate with potential customers directly.
A)True
B)False
Q4) Placing ads in proximity to related content is sometimes called.
A) localized advertising
B) search engine placement
C) contextual advertising
D) search term sponsorship
Q5) In general, the creation of a separate experience for customers based on their behavior is called _____.
Q6) _____ prevents banner ads and pop-up ads from loading.
Page 6
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Chapter 5: Business-To-Business Activities: Improving Efficiency
and Reducing Costs
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Sample Questions
Q1) _____ are vertical portals which are open to new buyers and sellers just entering the industry.
Q2) _____ are those materials that become part of the finished product in a manufacturing process.
Q3) _____ are the names of the formats for specific business data interchanges.
Q4) A(n) _____ is the movement of money from one bank account to another.
Q5) _____ tags can be placed anywhere on or in most items and are readable even when covered with packing materials, dirt, or plastic bands.
Q6) In the past, one of the major advantages of VANs was the low cost of its application. A)True
B)False
Q7) What is the difference between indirect connection electronic data interchange (EDI) and direct connection electronic data interchange (EDI)?
Q8) Electronic data interchange (EDI) on the Internet is also called _____.
A) open EDI
B) closed EDI
C) linked EDI
D) digital EDI
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Chapter 6: Social Networking, Mobile Commerce, and Online Auctions
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) The earliest written records of auctions are from _____.
A) Huanbei
B) Babylon
C) Rome
D) Athens
Q2) Sites that monetize visitors by charging them are unconcerned about visitor backlash.
A)True
B)False
Q3) A(n) _____ is an independent party that holds a buyer's payment until the buyer receives the purchased item and is satisfied that the item is what the seller represented it to be.
A) snipe
B) liquidation broker
C) escrow service
D) auctioneer
Q4) An early attempt to monetize social networking by charging visitors a fee for a specific service was the _____ site.
Page 8
Q5) _____ are amounts that bidders are willing to pay for an item.
Q6) Dutch auctions are also called _____ auctions.
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Page 9
Chapter 7: The Environment of Electronic Commerce: Legal,
Ethical,
and Tax Issues
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83 Verified Questions
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Sample Questions
Q1) The details of _____ vary from state to state, but generally create personal jurisdiction over nonresidents who transact business or commit tortious acts in the state.
A) subject-matter jurisdiction
B) long-arm statutes
C) statewide jurisdiction
D) forum selection
Q2) State courts have _____ jurisdiction over issues governed by state laws.
Q3) In the context of online crime, in a(n) _____, the perpetrator offers to share the proceeds of some large payoff with the victim if the victim will make a "good faith" deposit or provide some partial funding first.
Q4) Briefly discuss the application of import tariffs.
Q5) The first obstacle that law enforcement agencies face when combating online crime is the issue of jurisdiction.
A)True
B)False
Q6) List the guidelines that acknowledge an organization's responsibility for respecting customer privacy and the importance of maintaining customers' trust.
Page 10
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Chapter 8: Web Server Hardware and Software
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Sample Questions
Q1) The _____ is the part of the TCP/IP rules that defines the formats used to transfer files between TCP/IP-connected computers.
A) black list spam filter
B) white list spam filter
C) File Transfer Protocol
D) Microsoft Internet Information Server
Q2) A(n) _____ file is a file on a Web server that is not linked to any page.
A) lost
B) index
C) orphan
D) independent
Q3) _____ Server has dominated the Web since 1996 because it is free and performs very efficiently.
A) Apache HTTP
B) Microsoft IIS
C) UNIX
D) Linux
Q4) _____ are messages rejected by a white list spam filter that should not have been rejected.
Q5) Explain the roles of indexing and searching utility programs.
Page 11
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Chapter 9: Electronic Commerce Software
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Sample Questions
Q1) _____ helps companies control the large amounts of text, graphics, and media files that have become crucial to doing business.
A) Content management software
B) Supply chain management software
C) Operations management software
D) Inventory tracking software
Q2) A(n) _____ is a computer that takes the request messages received by the Web server and runs application programs that perform some kind of action based on the contents of the request messages.
Q3) The common format of the programs written for machine-to-machine communication using Web services was originally _____.
Q4) Midrange software traditionally does not offer connectivity to database systems that store inventory information.
A)True
B)False
Q5) Page-based application systems are easily revised and updated.
A)True
B)False
Q6) Making a company's information systems work together is called _____.
Page 12
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Chapter 10: Electronic Commerce Security
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Sample Questions
Q1) A digital certificate contains a means to send an encrypted message to the entity that sent the original Web page or e-mail message.
A)True
B)False
Q2) A ___________ encapsulates and encrypts the message which provides secrecy, integrity and client/sever authentication.
A) digital signature
B) secure envelope
C) private key
D) cipher text
Q3) A(n) _____ is a procedure that recognizes, reduces, or eliminates a threat.
Q4) Backdoor is a program that protects information from unauthorized access.
A)True
B)False
Q5) Active content can pose a threat to the security of client devices.
A)True
B)False
Q6) Describe the security dangers inherent in ActiveX controls.
Q7) The program that transforms normal text into cipher text is called a(n) _____.
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Chapter 11: Payment Systems for Electronic Commerce
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Sample Questions
Q1) A(n) _____, serving a function similar to a physical wallet, holds credit card numbers, electronic cash, owner identification, and other owner contact information.
Q2) Store-value cards are safer than magnetic strip credit cards because the information stored on a Store-value card can be encrypted.
A)True
B)False
Q3) When a cardholder successfully contests a charge, the acquiring bank must retrieve the money it placed in the merchant account in a process called a _____.
A) click-through
B) chargeback
C) dispute
D) recharge
Q4) A(n) _______ stored-value card, can store more than 100 times the amount of information that a magnetic strip plastic card can store.
Q5) In phishing, _____ use the collected information.
Q6) Visa and MasterCard are _____ that are operated by the banks which issue credit cards to individual customers.
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Page 14
Chapter 12: Managing Electronic Commerce Implementations
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Sample Questions
Q1) Online businesses that are _____ companies cannot, in general, borrow from a bank or offer bonds or stock to investors.
Q2) An online business initiative's success depends on it being integrated into the activities in which the business is already engaged.
A)True
B)False
Q3) _____ are the foregone benefits that a company could have obtained from an electronic commerce initiative that they chose not to pursue.
Q4) The _____ ,who understands the server hardware and operating system, is responsible for the system's reliable and secure operation.
Q5) Describe the role of a business manager in electronic commerce initiatives.
Q6) The first step in determining which parts of an electronic commerce project to outsource is to create an internal team that is responsible for the project.
A)True
B)False
Q7) _____ is a technique in which each project is monitored as if it were an investment in a financial portfolio.
Page 15
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