Information Technology Management
Midterm Exam
Course Introduction
Information Technology Management explores the strategic role of information systems and technology in achieving organizational goals and enhancing business processes. The course covers core topics such as IT infrastructure, database management, cybersecurity, enterprise systems, and IT project management. Students learn to evaluate emerging technologies, align IT strategies with business objectives, and understand the ethical, legal, and social issues related to information systems. Through case studies and practical exercises, participants develop skills to manage IT resources, drive innovation, and support decision-making in dynamic business environments.
Recommended Textbook
Business Driven Technology 7th Edition By
Paige Baltzan
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3498 Flashcards
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Page 2
Chapter 1: Business Driven Technology
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Sample Questions
Q1) What is the name of a company's internal computer department?
A)Management information systems (MIS)
B)Information systems (IS)
C)Information technology (IT)
D)All of these
Answer: D
Q2) If you were thinking about an oven as a system, which of the following represents the feedback?
A)The uncooked food.
B)The cooked food.
C)A light indicating that the oven has reached the preheated temperature.
D)The oven running at 350 degrees for 20 minutes.
Answer: C
Q3) What is a world where interconnected, Internet-enabled devices or "things" can collect and share data without human intervention?
A)Internet of things
B)Predictive analytics
C)Machine to machine
D)Flat world
Answer: A
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Chapter 2: Identifying Competitive Advantages
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Q1) Demonstrate how a company can add value by using Porter's value chain analysis. Answer: To identify competitive advantages, Michael Porter created value chain analysis, which views a firm as a series of business processes that each add value to the product or service.The goal of value chain analysis is to identify processes in which the firm can add value for the customer and create a competitive advantage for itself, with a cost advantage or product differentiation.The value chain groups a firm's activities into two categories-primary value activities and support value activities.Primary value activities acquire raw materials and manufacture, deliver, market, sell, and provide after-sales services.Support value activities, along the top of the value chain in the figure, include firm infrastructure, human resource management, technology development, and procurement.Not surprisingly, these support the primary value activities.
Q2) Which of the following analyzes a company's business processes and is useful for determining how to create the greatest possible value for customers?
A)Product analysis
B)Primary supplier power
C)Value chain analysis
D)Buyer chain analysis
Answer: C
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Page 4
Chapter 3: Strategic Initiatives for Implementing Competitive Advantages
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Sample Questions
Q1) The Internet can completely replace the phone and face-to-face communications with customers.
A)True
B)False
Answer: False
Q2) Which of the following represents a business-facing process?
A)Loan processing
B)Order processing
C)Strategic planning
D)Customer billing
Answer: C
Q3) Which of the following is not one of the three main links in the supply chain?
A)Flow of materials from suppliers and their "downstream" suppliers at all levels.
B)Transformation of materials into semi finished and finished products-the organization's own production processes.
C)Distribution of products to customers and their "downstream" customers at all levels.
D)None of these.
Answer: A
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Chapter 4: Measuring the Success of Strategic Initiatives
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Sample Questions
Q1) Which of the below is an example of a critical success factor?
A)Increase in customer satisfaction.
B)Increase in number of new customers.
C)Increase in number of new products.
D)Decrease in percentage of employee turnover.
Q2) Many CPOs are lawyers by training, enabling them to understand the often complex legal issues surrounding the use of information.
A)True
B)False
Q3) Anne-Marie Cole runs the sales division for a local auto insurance firm.One of her key duties is to calculate her company's market share.When evaluating the prior year's numbers, she found that her firm achieved total sales of $3 million and the entire industry had $30 million in sales.What is Anne-Marie's current market share?
A)1%
B)10%
C)18%
D)20%
Q4) Describe how an organization should determine the efficiency and effectiveness of its website.
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Chapter 5: Organizational Structures That Support
Strategic Initiatives
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Q1) What refers to the ability of a company to identify, search, gather, seize, or export digital information in responding to a litigation, audit, investigation, or information inquiry?
A)Ediscovery
B)Child Online Protection Act
C)Digital rights management
D)Pirated software
Q2) Which of the following key terms represents the principles and standards that guide our behavior toward other people?
A)Ethics
B)Intellectual property
C)Standards of living
D)Security
Q3) Confidentiality is the right to be left alone when you want to be, to have control over your own personal possessions, and not to be observed without your consent.
A)True
B)False
Q4) Describe the relationship between ethics and privacy.
Q5) Explain the ethical issues in the use of information technology.
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Chapter 6: Valuing and Storing Organizational Information
Databases
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Sample Questions
Q1) Which of the following is a business-critical integrity constraint?
A)System will not allow an entry for an order for a nonexistent customer.
B)System will not allow returns of fresh produce after 15 days past delivery.
C)System will not allow shipping a product to a customer who does not have a valid address.
D)Systems will not allow shipping of a nonexistent product to a customer.
Q2) What is the term for the tests and evaluations used to determine compliance with data governance policies to ensure correctness of data?
A)Data steward
B)Data stewardship
C)Data validation
D)Data gap analysis
Q3) A primary key is a foreign key of one table that appears as an attribute in another table and acts to provide a logical relationship between the two tables.
A)True
B)False
Q4) Entities are the data elements associated with an attribute.
A)True
B)False
8
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Chapter 7: Accessing Organizational Information Data
Warehouses
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Q1) ETL stands for extraction, transformation, and loading.
A)True
B)False
Q2) Identify the advantages of using business intelligence to support managerial decision making.
Q3) What is another term for information cleansing?
A)Information mining
B)Information scrubbing
C)Information scrapping
D)Information marts
Q4) What is it called when a manager has too much data and information to make a decision?
A)Data rich, information poor
B)Data rich, content poor
C)Data rich, communication poor
D)Data rich, intelligence
Q5) A data lake is a storage repository that holds a vast amount of raw data in its original format until the business needs it.
A)True
B)False
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Chapter 8: Understanding Big Data and Its Impact on Business
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Sample Questions
Q1) What is fast data?
A)Processes and manages algorithms across many machines in a computing environment.
B)A data value that is numerically distant from most of the other data points in a set of data.
C)Occurs when the user goes into an emotional state of over-analysis (or over-thinking) a situation so that a decision or action is never taken, in effect paralyzing the outcome.
D)The application of big data analytics to smaller data sets in near-real or real-time in order to solve a problem or create business value.
Q2) Text analytics analyzes unstructured data to find trends and patterns in words and sentences.Text mining a firm's customer support email might identify which customer service representative is best able to handle the question, allowing the system to forward it to the right person.
A)True
B)False
Q3) Define data mining and explain the three common forms for mining structured and unstructured data.
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Chapter 9: Enabling the Organization Decision Making
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Q1) Data collection, solution generation, and solution implementation are all concepts associated which of the following processes?
A)The six-step problem solving process.
B)The six-step decision making process.
C)The four-step problem solving process.
D)The four-step decision making process.
Q2) A haptic interface uses technology that allows humans to interact with a computer through bodily sensations and movements-for example, a cell phone vibrating in your pocket.A haptic interface is primarily implemented and applied in virtual reality environments and is used in virtual workplaces to enable employees to shake hands, demonstrate products, and collaborate on projects.
A)True
B)False
Q3) At the operational level, employees develop, control, and maintain core business activities required to run the day-to-day operations.
A)True
B)False
Q4) Describe artificial intelligence, and identify its five main types.
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Chapter 10: Extending the Organization Supply Chain Management
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Q1) What is selling chain management?
A)Enables an organization to react more quickly to resolve supply chain issues.
B)Applies technology to the activities in the order life cycle from inquiry to sale.
C)Allows an organization to reduce the cost and time required during the design process of a product.
D)Helps organizations reduce their investment in inventory while improving customer satisfaction through product availability.
Q2) Logistics controls processes inside a company (warehouse logistics) and outside a company (transport logistics) and focuses on the physical execution part of the supply chain.
A)True
B)False
Q3) Outbound logistics acquires raw materials and resources and distributes them to manufacturing as required.
A)True
B)False
Q4) Define the relationship between supply chain management and decision making.
Q5) Describe the fastest growing components of SCM systems.
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Chapter 11: Building a Customer-Centric Organization
Customer Relationship Management
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Sample Questions
Q1) What discovers optimal sales channels by selecting the right partners and identifying mutual customers?
A)Supplier relationship management
B)Partner relationship management
C)Employee relationship management
D)All of these
Q2) Supplier relationship management (SRM) focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects.
A)True
B)False
Q3) What accesses organizational databases that track similar issues or questions and automatically generate the details to the CSR who can then relay them to the customer?
A)Contact center
B)Web-based self-service
C)Call scripting
D)Website personalization
Q4) Compare operational CRM and analytical CRM.
Q5) Summarize the future of customer relationship management.
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Chapter 12: Integrating the Organization From End to End
Enterprise Resource Planning
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Q1) Core ERP components are the traditional components included in most ERP systems and primarily focus on internal operations.
A)True
B)False
Q2) SCM, CRM, and ERP are all extended ERP components.
A)True
B)False
Q3) Describe the three primary components found in core enterprise resource planning.
Q4) What is key for business process support that spans functional areas and legacy systems?
A)Software customization
B)Data integration
C)Elogistics
D)Eprocurement
Q5) Production and materials management is a core ERP component.
A)True
B)False
Q6) Describe the role information plays in enterprise resource planning systems.
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Chapter 13: Creating Innovative Organizations
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Q1) What is the address of a file or resource on the web such as www.apple.com?
A)Hypertext markup language
B)Web browser
C)Hypertext transport protocol
D)Universal resource locator
Q2) Ecommerce is the buying and selling of goods and services over the Internet.Ecommerce refers only to online transactions.
A)True
B)False
Q3) What occurs when a new radical form of business enters the market that reshapes the way companies and organizations behave?
A)Domain name
B)Domain name hosting
C)Applet
D)Paradigm shift
Q4) Hypertext transport protocol (HTTP) is the Internet protocol web browsers use to request and display web pages using universal resource locators.
A)True
B)False
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Chapter 14: E-business
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Q1) Many businesses are using instant messaging as a way to answer and resolve questions or problems quickly.
A)True
B)False
Q2) What is another name for an eshop?
A)C2C
B)Estore or etailer
C)Ecustomer
D)Econsumer
Q3) Identify the four challenges associated with ebusiness.
Q4) Which ebusiness tool plays a crucial role in getting site visitors to view more than just the home page by providing clear navigation choices?
A)URL
B)CMS
C)Open system
D)Open source
Q5) Transaction brokers process online sales transactions.
A)True
B)False
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Chapter 15: Creating Collaborative Partnerships
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Q1) Which of the following best describes Web 2.0?
A)Static websites
B)Intelligent websites
C)Social media and user-generated web content
D)Hypertext markup language
Q2) Content used in mashups is typically sourced from an RSS, which is a set of routines, protocols, and tools for building software applications.
A)True
B)False
Q3) What is a magazine published only in electronic form on a computer network?
A)Selfie
B)Selfzine
C)Wiki
D)Ezine
Q4) What is software whose source code is available free for any third party to review and modify?
A)Free source
B)Open source
C)Code source
D)Network source
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Chapter 16: Integrating Wireless Technology in Business
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Q1) War driving is deliberately searching for Wi-Fi signals while driving by in a vehicle.
A)True
B)False
Q2) What is an access point (AP)?
A)The computer or network device that serves as an interface between devices and the network.
B)Refers to any type of operation accomplished without the use of a hard-wired connection.
C)Refers to a wireless PAN technology that transmits signals over short distances among cell phones, computers, and other devices.
D)Provides communication for devices owned by a single user that work over a short distance.
Q3) Mobile and wireless networks are identical and the terms can be used synonymously.
A)True
B)False
Q4) Identify the challenges of business mobility.
Q5) Identify the benefits of business mobility.
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Chapter 17: Developing Software to Streamline Operations
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Q1) Which high-level programming language uses c+ and java?
A)First generation machine language
B)Second generation machine language
C)Third generation machine language
D)Fourth generation machine language
Q2) Software engineers use computer-aided software engineering (CASE) software tools provide automated support for the development of the system.
A)True
B)False
Q3) What is the process of managing changes to the business requirements throughout the project?
A)Requirements documentation
B)Requirements management
C)Requirements definition document
D)All of the above
Q4) Which of the following is a business-related consequence of successful software?
A)Increased revenues
B)Damage to brand reputation
C)Increased liabilities
D)Increased expenses
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Chapter 18: Methodologies for Supporting Agile Organizations
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Q1) What is the capability of services to be joined together on demand to create composite services, or disassembled just as easily into their functional component?
A)Service-oriented architecture
B)Service
C)Loose coupling
D)Interoperability
Q2) What is the capability of two or more computer systems to share data and resources, even though they are made by different manufacturers?
A)Service-oriented architecture
B)Service
C)Loose coupling
D)Interoperability
Q3) What is a business-driven enterprise architecture that supports integrating a business as linked, repeatable activities, tasks, or services?
A)Service-oriented architecture
B)Service
C)Loose coupling
D)Interoperability
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Chapter 19: Managing Organizational Projects
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Q1) What is the most important part of the project plan?
A)Gantt chart
B)Specification
C)Communication
D)None of the above
Q2) What measures how well the solution will be accepted in a given opportunity?
A)Political feasibility
B)Operational feasibility
C)Schedule feasibility
D)Legal feasibility
Q3) A communication plan defines the how, what, when, and who regarding the flow of project information to stakeholders and is key for managing expectations.
A)True
B)False
Q4) Outsourcing is an arrangement by which one organization provides a service or services for another organization that chooses not to perform them in-house.
A)True
B)False
Q5) Explain the business benefits of outsourcing.
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Chapter 20: B: Extension: A Business Basics
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Q1) What analyzes the transactional information of the business so the owners and investors can make sound economic decisions?
A)Accounting
B)Bookkeeping
C)Financial Accounting
D)Managerial Accounting
Q2) What occurs when businesses sell products or services for more than they cost to produce?
A)Expense
B)Profit
C)Loss
D)Revenue
Q3) Which of the following financial statements gives an accounting picture of property owned by a company and of claims against the property on a specific date?
A)Balance sheet
B)Statement of owner's equity
C)Statement of cash flows
D)Income statement
Q4) Describe a transaction and its importance to the accounting department.
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Chapter 21: B: Extension: A Business Process
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Q1) The continuous process improvement model is the analysis and redesign of workflow within and between enterprises.
A)True
B)False
Q2) Business process management tools are used to create an application that is helpful in designing business process models and also helpful in simulating, optimizing, monitoring, and maintaining various processes that occur within an organization.
A)True
B)False
Q3) A business process model is a graphic description of a process, showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint.
A)True
B)False
Q4) What is the analysis and redesign of workflow within and between enterprises?
A)Customer facing process
B)Business process reengineering
C)Continuous process improvement
D)Business process management
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Chapter 22: B: Extension: A Hardware and Software Basics
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Q1) What detects the presence or absence of a mark in a predetermined place (popular for multiple-choice exams)?
A)Magnetic ink character reader
B)Optical-character recognition
C)Optical-mark recognition
D)Point-of-sale
Q2) Safe mode occurs if the system is failing and will load only the most essential parts of the operating system and will not run many of the background operating utilities.
A)True
B)False
Q3) What is a computer that sits on, next to, or under a user's desk and is too large to carry around?
A)Tablet
B)Desktop computer
C)Workstation
D)Minicomputer
Q4) Encrypt data protects confidential information from unauthorized eyes.
A)True
B)False
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Chapter 23: B: Extension: A Mis Infrastructures
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Q1) Failover is a specific type of fault tolerance that occurs when a redundant storage server offers an exact replica of the real-time data and automatically directs users to the secondary server or backup server if the primary server crashes.This is a high-speed and high-cost method of backup and recovery.
A)True
B)False
Q2) What is a server?
A)The physical devices associated with a computer system.
B)The set of instructions the hardware executes to carry out specific tasks.
C)A computer designed to request information from a server.
D)A computer dedicated to providing information in response to requests.
Q3) Serviceability is how quickly a third-party or vendor can change a system to ensure it meets user needs and the terms of any contracts including agreed levels of reliability, maintainability, or availability.
A)True
B)False
Q4) A system is called unavailable when it is not operating and cannot be used.
A)True
B)False
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Chapter 24: B: Extension: A Networks and Telecommunications
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Q1) A WAN is a card that plugs into the back (or side) of your computers and lets them send and receive messages from other computers.
A)True
B)False
Q2) What is interoperability?
A)An intelligent connecting device that examines each packet of data it receives and then decides which way to send it onward toward its destination.
B)The geometric arrangement of the actual physical organization of the computers and other network devices in a network.
C)A standard that specifies the format of data as well as the rules to be followed during transmission.
D)The capability of two or more computer systems to share data and resources, even though they are made by different manufacturers.
Q3) Identify the different media types found in networks.
Q4) Media includes coaxial, twisted-pair, and fiber-optic.
A)True
B)False
Q5) Compare LANs, WANs, and MANs.
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Chapter 25: B: Extension: A Information Security
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Q1) What is single-factor authentication?
A)The traditional security process that requires a user name and password.
B)A process that requires the user to provide two means of authentication, what the user knows (password) and what the user has (security token).
C)A process that requires more than two means of authentication such as what the user knows (password), what the user has (security token), and what the user is (biometric verification).
D)The identification of a user based on a physical characteristic such as a fingerprint, iris, face, voice or handwriting.
Q2) What is a program that secretly takes over another computer for the purpose of launching attacks on other computers?
A)Zombie
B)Zombie farm
C)Pharming attack
D)Time bomb
Q3) Provide an example of each of the three primary information security areas: (1) authentication and authorization, (2) prevention and resistance, and (3) detection and response.
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Chapter 26: B: Extension: A Ethics
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Q1) A cyberbully is a person within the organization who is trusted to monitor, contribute, filter, and guide the social media presence of a company, individual, product, or brand.
A)True
B)False
Q2) Which of the following describes workplace MIS monitoring?
A)Tracking people's activities by such measures as number of keystrokes.
B)Tracking people's activities by such measures as error rate.
C)Tracking people's activities by such measures as number of transactions processed.
D)All of these.
Q3) Which of the following is a common Internet monitoring technology?
A)Key logger
B)Hardware key logger
C)Cookie
D)All of these
Q4) Cybervandalism is the electronic defacing of an existing website.
A)True
B)False
Q5) Identify the six epolicies organizations should implement to protect themselves.
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Chapter 28: B: Extension: A Operations Management
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Q1) Which modern quality control standard has the goal of detecting potential problems to prevent their occurrence and produce no more than 3.4 defects per million opportunities?
A)Six sigma quality
B)Malcolm Baldrige National Quality Awards
C)CMMI
D)ISO 14000
Q2) Which of the following is an example of goods or services?
A)Dental/Medical Records
B)DVDs
C)Downloadable MP3s
D)All of these
Q3) Which of the following is not a type of operational planning?
A)Strategic planning
B)Transformation planning
C)Tactical planning
D)Operational planning and control
Q4) CMMI stands for the Capability Matrix Modeling Integrity framework.
A)True
B)False
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Chapter 29: B: Extension: A Sustainable Mis Infrastructures
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Q1) Corporate social responsibility is a subset of sustainable MIS, refers to the environmentally responsible use, manufacture, and disposal of technology products and computer equipment.
A)True
B)False
Q2) What stores, manages, and processes data and applications over the Internet rather than on a personal computer or server?
A)Clean computing
B)Cloud computing
C)Upcycle
D)Corporate social responsibility
Q3) Unsustainable, or green, MIS describes the production, management, use, and disposal of technology in a way that maximizes damage to the environment.
A)True
B)False
Q4) Carbon emission is the amount of energy consumed by business processes and systems.
A)True
B)False
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Chapter 30: B: Extension: A Business Intelligence
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Q1) What is data latency?
A)The time duration to make data ready for analysis and load the data into the database.
B)The time from which data are made available to the time when analysis is complete.
C)The time it takes a human to comprehend the analytic results and determine an appropriate action.
D)None of these.
Q2) Which form of BI has managers and analysts as its primary users?
A)Operational BI
B)Tactical BI
C)Strategic BI
D)All of these
Q3) Which type of BI benefits includes improved communication throughout the enterprise, improved job satisfaction of empowered users, and improved knowledge sharing?
A)Quantifiable benefits
B)Indirectly quantifiable benefits
C)Unpredictable benefits
D)Intangible benefits
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Chapter 31: B: Extension: A Global Information Systems
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Sample Questions
Q1) Which of the following is not one of the issues with global business?
A)Flying IT specialists into remote sites is costly.
B)Sheer physical distances covering the globe make it difficult to operate local businesses.
C)Communicating in real-time across the globe's 24 time zones is challenging.
D)Finding quality telecommunication services in every country is difficult.
Q2) Which of the following is one of the rights granted to European Union members under the directive on the protection of personal data grants?
A)The right to know the course of personal data processing and the purposes of such processing.
B)The right to access and/or rectify inaccuracies in one's own personal data.
C)The right to disallow the use of personal data.
D)All of these.
Q3) Which of the following is true in regards to the United States?
A)Information privacy is not highly legislated nor regulated.
B)Information privacy is highly legislated and regulated.
C)Information privacy is highly legislated, but not regulated.
D)All of these depending on the type of information.
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Chapter 32: B: Extension: A Global Trends
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Q1) The digital mesh, smart mechanics, and dirty data are the categories of technologies shaping our future.
A)True
B)False
Q2) Explain why understanding trends and new technologies can help an organization prepare for the future.
Q3) The digital mesh, smart machines, and the new IT reality are the categories of technologies shaping our future.
A)True
B)False
Q4) All of the following jobs will be increasingly performed by robots, except
A)Mundane commercial and service jobs.
B)Environmentally dangerous jobs.
C)The repair of inaccessible equipment such as space stations.
D)Jobs performed by scientists, engineers, and technicians.
Q5) Describe one technology trend discussed in the text and identify the potential business impacts related to the trend.
Q6) List and define the five different scientific methods organizations use to anticipate, forecast, and assess future events.
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