Information Technology Management
Exam Materials
Course Introduction
Information Technology Management explores the strategic role of information systems in modern organizations. This course examines how businesses leverage IT to improve efficiency, support decision-making, achieve competitive advantage, and manage organizational change. Students will study key topics including IT infrastructure, data management, cybersecurity, systems development, IT project management, and emerging technologies. Through case studies and practical applications, the course prepares students to align IT initiatives with organizational goals and address the challenges of managing technology in a dynamic business environment.
Recommended Textbook
Information Systems in Organizations People Technology and Processes 1st Edition by Wallace
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12 Chapters
1392 Verified Questions
1392 Flashcards
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Page 2
Chapter 1: Information Systems and People
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113 Verified Questions
113 Flashcards
Source URL: https://quizplus.com/quiz/6713
Sample Questions
Q1) The customer reviews posted for various products in Amazon.com is an example of
A) business data
B) collective intelligence
C) user-generated content
D) collaborative information
Answer: C
Q2) Chicago University starts an online course called "Comparative Religion." While developing the information systems to support virtual, collaborative education, which of the following factors needs to be taken into account?
A) the way students actually interact in a classroom setting
B) the information shared in the virtual classroom must be very secure
C) the negative impact of social networking sites on students
D) the religious sentiments of the students
Answer: A
Q3) Research of the impact of IT on markets increased substantially because of the Internet.
A)True
B)False
Answer: True
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Chapter 11: Systems Development and Procurement
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117 Verified Questions
117 Flashcards
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Sample Questions
Q1) An organization is using a unified procurement approach if it ________.
A) prefers systems that are offered by a single vendor
B) sells systems to buyers from the same market
C) buys systems from different geographic markets
D) creates the best systems with the latest technologies available
Answer: A
Q2) ________ is the only strategy for small systems, but the risk of switching back and forth between old and new modules can be high for large-scale implementations of complex software involving thousands of employees.
A) Phased implementation
B) Direct implementation
C) Pilot implementation
D) Parallel implementation
Answer: B
Q3) A reason why the waterfall method is still in use is because business managers are comfortable with its logical and familiar structure.
A)True
B)False
Answer: True
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Page 4
Chapter 12: Project Management and Strategic Planning
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120 Verified Questions
120 Flashcards
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Sample Questions
Q1) A(n) ________ in a work breakdown structure refers to a task that needs to be completed before a particular task can begin.
A) subtask
B) successor
C) concurrent
D) predecessor
Q2) ________ refers to all the procedures, documentation, and resources an organization puts into place to prepare for a crisis situation and recover technical infrastructure.
A) Due diligence
B) Disaster recovery
C) Business automation
D) Process mining
Q3) A(n) ________ is an orderly listing of actual tasks that a project team must complete to produce the project's deliverables.
A) work breakdown structure
B) business case
C) executive summary
D) mission statement
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Page 5
Chapter 2: Information Systems and Strategy
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111 Verified Questions
111 Flashcards
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Sample Questions
Q1) An IT company uses industry average as a standard for measuring its financial performance. Here, the industry standard is used as a(n) ________.
A) scheme
B) outline
C) benchmark
D) objective
Q2) Which of the following is a primary activity of an automobile manufacturer?
A) procurement management
B) administrative infrastructure management
C) human resource management
D) inventory tracking
Q3) A value chain can be extended by incorporating feedback from customers.
A)True
B)False
Q4) Which of the following is a key attribute of the low-cost leadership strategy?
A) providing unique add-ons to supplement the products or services
B) focusing on a specific market segment
C) optimizing the value chain by eliminating unwanted costs
D) offering products and services with superior qualities
Q5) Explain the power of buyers.
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Chapter 3: Information and Communications
Technologies: The Enterprise Architecture
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Why is fiber optic cable an essential part of worldwide telecommunications?
Q2) Which of the following is an accurate description of "Moore's Law"?
A) The cost of microprocessor chips is halved about every eighteen months.
B) The amount of data that can be transmitted over an optical fiber cable doubles about every nine months.
C) The number of transistors fitting on a chip doubles about every two years.
D) The cost of a semiconductor fabrication plant doubles about every four years.
Q3) What is cloud computing? Explain with an example.
Q4) Which of the following is a cloud computing based service?
A) Pirate Bay
B) Skype
C) Google Docs
D) BitTorrent
Q5) Explain object-oriented programming with an example.
Q6) Which of the following is an example of peer-to-peer network?
A) Mozilla Firefox
B) BitTorrent
C) Microsoft Office
D) Google Docs
Q7) What are RFID tags and why was the RFID "sniffer" invented? Page 7
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Page 8
Chapter 4: Managing Information Resources with Databases
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117 Verified Questions
117 Flashcards
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Sample Questions
Q1) An e-commerce Web site stores sales transactions with clearly defined fields for date, customer number, item number, invoice number, and amount. This is an example of which type of information resource?
A) unstructured information
B) semi-structured information
C) structured information
D) shard information
Q2) Which database is especially used for managing web content and web-based resources?
A) relational database
B) hierarchial database
C) object-oriented database
D) XML database
Q3) Documentation that contains the details of each field in every table, including user-friendly descriptions of the field's meaning, is known as ________.
A) database schema
B) data dictionary
C) referential schema
D) scalability
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Chapter 5: Information Systems for the Enterprise
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) What are some of the causes of lack of visibility of supply chain metrics?
Q2) Transportation management software (TMS) is used to ________.
A) ensure compliance for cross-border transactions
B) predict demand
C) optimize shipping
D) manage staff scheduling
Q3) Which of the following keeps track of time and attendance, sick leave, vacation leave, and project assignments?
A) talent management application
B) core human resources management application
C) service delivery module
D) workforce management module
Q4) Which of the following would airport operators and airlines use for optimizing their staff schedule of ground personnel?
A) workforce optimization application
B) service delivery module
C) workforce management module
D) core human resources management application
Q5) Which sensing device would be appropriate for the supply chain of a blood bank?
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Q6) What is a web beacon? How can people avoid them?
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Chapter 6: The Web and E-Commerce
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) Which of the following factors best explains why it was tougher for Amazon.com to build trust in its e-commerce website compared to Walmart?
A) Amazon.com did not have a smooth online checkout process compared to Walmart.
B) Amazon.com was a privately-owned firm compared to Walmart, which was publicly traded on the stock exchange.
C) Unlike Walmart, Amazon.com did not operate out of physical retail locations.
D) Amazon.com relied mostly on advertising and word-of-mouth publicity to promote itself.
Q2) Software programs, used by search engines, that crawl the web visiting sites to analyze the key words, headers, content, and links to other sites are called ________.
A) search aggregators
B) lexical analyzers
C) spiders
D) data harvesters
Q3) The success of e-commerce depends heavily on its security and the perceptions people have about its trustworthiness.
A)True
B)False
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11
Chapter 10: Ethics, Privacy, and Security
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120 Verified Questions
120 Flashcards
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Sample Questions
Q1) Botnets are computers configured with specific vulnerabilities so they can attract different varieties of malware in the wild, study their properties, and eradicate them.
A)True
B)False
Q2) ________ is a gateway service that permits users to log in once, with one specific user ID and password, to gain access to multiple software applications.
A) Single sign-on
B) Canonical account
C) Pre-shared key
D) Shadow password
Q3) The term ________ refers to a seemingly harmless or useful program that installs malicious code allowing remote access to the computer, as for a botnet.
A) honeypot
B) Trojan horse
C) firewall
D) black swan
Q4) What is an incidence response plan and what are the steps involved in it?
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Page 12
Chapter 7: Business Intelligence and Decision Support
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119 Verified Questions
119 Flashcards
Source URL: https://quizplus.com/quiz/6722
Sample Questions
Q1) Which of the following is a function of what-if analysis?
A) establishing relationships between many variables and changing some of the variables to see how the others are affected
B) establishing relationships between different variables by keeping them constant
C) encompassing a variety of statistical techniques that analyze current and historical facts to make predictions about future events
D) establishing a target value for a particular metric and telling the program which variable to change to try to reach the goal
Q2) ________ are used by infomediaries to retrieve current product prices from different vendors.
A) Neural nets
B) Bots
C) Expert systems
D) Dashboards
Q3) How is goal seeking analysis different from what-if analysis and how do they function?
Q4) What are the major differences between the key levels of decision making?
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Chapter 8: Collaborating with Technology
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114 Verified Questions
114 Flashcards
Source URL: https://quizplus.com/quiz/6723
Sample Questions
Q1) A profile in a social networking site consists of ________.
A) interactive video chatting
B) a photo or information about the person or organization
C) a news feed about favorite topics
D) interactive applications that the person's friends are participating in
Q2) How are group dynamics in virtual teams different from those in real-world teams?
Q3) Which of the following is an advantage of IMAP?
A) Mails can be accessed at any time from a number of systems.
B) Mails can be accessed only from a single system, ensuring information safety.
C) Mails can be accessed only using installed client software and not from any browser.
D) Mails are not saved on the server, which ensures privacy.
Q4) What are the advantages of text messaging in emergency situations?
Q5) Which of the following pairs performs similar functions in the online world?
A) virtual reality and hashtags
B) vCards and HTML
C) microblogging and hCards
D) presence awareness and context indicators
Q6) How do online discussion forums function?
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Chapter 9: Knowledge Management and E-Learning
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120 Verified Questions
120 Flashcards
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Sample Questions
Q1) The ________ is an organization's private web space that is password-protected and accessible only to authorized individuals through the organization's portal.
A) intranet
B) marketing website
C) World Wide Web
D) local area network
Q2) Which of the following types of captured knowledge should be deleted from the system?
A) operational information
B) compliance information
C) strategically valuable information
D) redundant information
Q3) ________ maps and measures the strength of relationships represented as nodes in the network and uncovers those who play pivotal roles as bridges to other groups, both inside and outside the organization.
A) Market basket analysis
B) Social network analysis
C) Goal seeking analysis
D) What-if analysis
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Page 15