Information Technology Management Exam Bank
Course Introduction
Information Technology Management explores the strategic role of IT in modern organizations, focusing on how technology can drive business value and innovation. The course covers topics such as IT governance, project management, information systems planning, cybersecurity, and emerging technologies. Students will analyze case studies to understand how IT solutions align with business goals, improve decision-making, and gain a competitive advantage. Emphasis is placed on developing leadership and communication skills required to manage IT teams and projects effectively within diverse organizational environments.
Recommended Textbook Management Information Systems Managing the Digital Firm 6th Canadian Edition by Kenneth
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Page 2
Chapter 1: Information Systems in Global Business Today
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Sample Questions
Q1) Disciplines that contribute to the technical approach to information systems are:
A)computer science,engineering,and networking.
B)operations research,management science,and computer science.
C)engineering,utilization management,and computer science.
D)management science,computer science,and engineering.
Answer: B
Q2) ________ makes long-range strategic decisions about the firm's products and services.
Answer: Senior management
Q3) The key elements of an ________ are its people,structure,business processes,politics,and culture.
Answer: organization
Q4) The dimensions of information systems are management,organizations,and information technology.
A)True
B)False
Answer: True
Q5) ________ converts this raw input into a meaningful form.
Answer: Processing
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Chapter 2: How Businesses Use Information Systems
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Sample Questions
Q1) A ________ allows individuals at two or more locations to communicate simultaneously through two-way video and audio transmissions.
Answer: videoconference
Q2) ESSs are designed to incorporate data about external events,but they also draw summarized information from internal MIS and DSS.
A)True
B)False
Answer: True
Q3) Operational management,middle management,and senior management each use a specific type of system to support the decisions they must make to run the company.
A)True
B)False
Answer: True
Q4) ________ constitute the principal liaisons between the information systems groups and the rest of the organization.
Answer: Systems analysts
Q5) ________ systems help businesses manage relationships with their suppliers. Answer: Supply chain management (SCM)
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Chapter 3: Information Systems, organizations, and Strategy
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Q1) The Internet can make competitive ________ disappear very quickly because virtually all companies can use this technology.
Answer: advantage
Q2) Hilton Hotels' use of customer information software to identify the most profitable customers to direct services to is an example of using information systems to
A)strengthen customer intimacy.
B)differentiate their service.
C)focus on market niche.
D)increase efficiency.
Answer: C
Q3) How are information systems used at the industry level to achieve strategic advantage?
A)by building industry-wide,IT-supported consortia and symposia
B)by raising the bargaining power of suppliers
C)by encouraging the entry of new competitors
D)by enforcing standards that reduce the differences between competitors
Answer: A
Q4) A collection of business processes make up the ________.
Answer: business firm
Chapter 4: Social, ethical, and Legal Issues in Information Systems
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Q1) In terms of management productivity,studies of Internet use in the workplace suggest that Web 2.0 social technologies offer managers new opportunities to utilize time and focus on their responsibilities.
A)True
B)False
Q2) The growth in the power,reach,and scope of behavioural ________ has drawn the attention of privacy groups and the Canadian Office of the Privacy Commissioner.
Q3) The growth in the power,reach,and scope of behavioural targeting has drawn the attention of privacy groups and the ________.
A)U.S.Office of the Privacy Commissioner
B)Canadian Commissioner of the Privacy Office
C)Canadian Office of the Privacy Commissioner
D)U.S Office of the Privacy Commissioner
Q4) Information technology has made it difficult to protect intellectual property because computerized information can be so easily copied or distributed on ________.
Q5) ________ Internet use,even for entertainment or recreational purposes,takes people away from their family and friends.
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Chapter 5: It Infrastructure and Emerging Technologies
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Q1) Cookie servers are ultra-thin computers consisting of a circuit board with processors,memory,and network connections that are stored in racks.
A)True
B)False
Q2) ________ is a highly effective tool for cost-effective green computing,because it reduces the number of servers and storage resources in the firm's IT infrastructure.
Q3) The ________ era was a period of highly centralized computing under the control of professional programmers and systems operators
Q4) Client/server computing is a widely used form of centralized processing. A)True
B)False
Q5) ________ uses individual atoms and molecules to create computer chips and other devices that are thousands of times smaller than current technologies permit.
Q6) ________ are ultrathin computers consisting of a circuit board with processors,memory,and network connections that are stored in racks.
Q7) List and describe the major components of IT infrastructure.
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Chapter 6: Databases and Information Management
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Sample Questions
Q1) Data administration is a special organizational function that manages the policies and procedures through which data can be managed as an organizational resource.
A)True
B)False
Q2) Tools for consolidating,analyzing,and providing access to vast amounts of data to help users make better business decisions are known as A)DSS.
B)business intelligence.
C)OLAP.
D)data mining.
Q3) ________ tools are used to analyze large unstructured data sets,such as e-mail,memos,survey responses,etc..,to discover patterns and relationships.
A)OLAP
B)Text mining
C)Web mining
D)Web content mining
Q4) DBMS have a(n)________ capability to specify the structure of the content of the database.
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Chapter 7: Telecommunications, the Internet, and Wireless Technology
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Q1) Digital subscriber lines
A)operate over existing telephone lines to carry voice,data,and video.
B)operate over coaxial lines to deliver Internet access.
C)are very-high-speed data lines typically leased from long-distance telephone companies.
D)have up to twenty-four 64-Kbps channels.
Q2) The Internet is based on which three key technologies?
A)TCP/IP,HTML,and HTTP
B)TCP/IP,HTTP,and packet switching
C)Client/server computing,packet switching,and the development of communications standards for linking networks and computers
D)Client/server computing,packet switching,and HTTP
Q3) ________ technologies operate over existing telephone lines to carry voice,data,and video at transmission rates ranging from 385 Kbps all the way up to 9 Mbps.
Q4) A ________ is a device that translates digital signals from a computer into analog form so that they can be transmitted over analog telephone lines.
Q5) What are wireless sensor networks? How do they work and what are they used for?
Q6) ________ is the dominant LAN standard at the physical network level.
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Chapter 8: Securing Information Systems
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Sample Questions
Q1) The Cornflicker worm was first identified in January 2007.It spreads via e-mail spam with a fake attachment.Infected up to 10 million computers,causing them to join its zombie network of computers engaged in criminal activity.
A)True
B)False
Q2) The Sasser.ftp worm Word macro script mailed an infected Word file to the first 50 entries in a user's Microsoft Outlook address book.Infected 15 to 29 percent of all business PCs,causing $300 million to $600 million in damage.
A)True
B)False
Q3) ________ govern the design,security,and use of computer programs and the security of data files throughout the organization's IT infrastructure.
A)Output controls
B)Input controls
C)Application controls
D)General controls
Q4) Malicious software programs are referred to as ________.
Q5) ________ controls establish that data are complete and accurate during updating.
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Chapter 9: Enterprise Applications to Manage Supply
Chains and Respond to Customers
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Q1) ________ consists of a set of interdependent software modules that support basic internal business processes for finance and accounting,human resources,manufacturing and production,and sales and marketing.
Q2) There are versions of enterprise software packages designed for small businesses.
A)True
B)False
Q3) Companies with effective supply chain management systems can expect A)improved customer service and responsiveness.
B)cost reduction.
C)reduced inventory levels.
D)all of the above.
Q4) A network of organizations and business processes for procuring raw materials,transforming these materials into intermediate and finished products,and distributing the finished products to customers is called a A)distribution channel.
B)supply chain.
C)value chain.
D)marketing channel.
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Chapter 10: E-Commerce: Digital Markets and Digital Goods
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Sample Questions
Q1) Information density refers to the
A)richness-complexity and content-of a message.
B)total amount and quantity of information delivered to consumers by merchants.
C)total amount and quantity of information available to all market participants.
D)amount of information available to reduce price transparency.
Q2) Information asymmetry exists when one party in a transaction has more information for the transaction than the other party.
A)True
B)False
Q3) Computers Inc.has been in business for 20 years.They have not been very involved with e-commerce up to now.They feel they need to enter into the e-commerce end of things.They are wondering how has Internet technology changed business models?
Q4) Selling the same goods to different targeted groups at different prices is called price
A)customization
B)opacity
C)gouging
D)discrimination
Q5) ________ refers to the use of the Internet and the Web to transact business.
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Chapter 11: Managing Knowledge
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Sample Questions
Q1) ________ makes it easier to search for and share information by allowing users to save their bookmarks to Web pages on a public Web site and tag these bookmarks with keywords.
Q2) What is the difference between a neural network,fuzzy logic,and genetic algorithms? Which would be most useful to an organization of astronomers analyzing gamma ray emissions reaching Earth?
Q3) Virtually all expert systems deal with problems of A)policy development.
B)classification.
C)logic and control.
D)high complexity.
Q4) ________ reasoning,in contrast,represents knowledge as a series of cases,and this knowledge base is continuously expanded and refined by users.
Q5) ________ is a set of specifications for interactive,3-D modelling on the World Wide Web that can organize multiple media types,including animation,images,and audio to put users in a simulated real-world environment.
Q6) A(n)________ is a scheme for classifying information and knowledge in such a way that it can be easily accessed.
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Chapter 12: Enhancing Decision Making
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Sample Questions
Q1) Simon's description of decision making consists of which four stages?
A)planning,financing,implementation,and maintenance.
B)planning,design,implementation,and maintenance.
C)intelligence,design,choice,and implementation.
D)intelligence,design,financing,and implementation.
Q2) A(n)________ model determines the best resource allocation to maximize or minimize specified variables.
Q3) ESS have the ability to ________,moving from a piece of summary data to lower and lower levels of detail.
Q4) Business ________ and analytics are products defined by technology vendors and consulting firms.
Q5) ________ reports are predefined reports based on industry-specific requirements.
Q6) Performance on each dimension is measured using ________,which are the measures proposed by senior management for understanding how well the firm is performing along any given dimension.
Q7) The first stage in Simon's decision-making process model is the design stage.
A)True
B)False
Q8) The third stage in Simon's description of decision making is ________.
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Chapter 13: Developing Information Systems
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Q1) In the case of ________ outsourcing,the decision tends to be much more cost-driven.
Q2) Once a process has been implemented and optimized,it needs to be measured twice.
A)True
B)False
Q3) Systems development can be broken down into ________ core activities.
A)four
B)six
C)two
D)eight
Q4) A structure chart is a bottom-up chart,showing each level of design,its relationship to other levels,and its place in the overall design structure.
A)True
B)False
Q5) A systems analysis includes a(n)________ that is used to determine whether the solution is achievable,from a financial,technical,and organizational standpoint.
Q6) The ________ is a top-down chart,showing each level of design,its relationship to other levels,and its place in the overall design structure.
Page 15
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Chapter 14: Project Management, business Value, and Managing Change
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Sample Questions
Q1) What is the purpose of using a real options pricing model to estimate the potential value of an information systems project?
Q2) The ________ committee sets policy and priorities for the IS department,including approving budgets for major projects and hearing progress reports on those major projects.
A)MIS driving
B)MIS steering
C)MIS direction
D)MIS investment
Q3) Capital budgeting methods rely on measures of cash flows into and out of the firm;capital projects ________ those cash flows.
Q4) In nearly every organization,information systems projects take much less time and money to implement than originally anticipated,or the completed system does not work properly.
A)True
B)False
Q5) As a member of senior management,the ________ is responsible for strategic level IS planning and for ensuring that all IS plans,systems,and operations support the organization's overall strategy.
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Chapter 15: Managing Global Systems
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Sample Questions
Q1) ________ firms have no single national headquarters but have many regional headquarters and perhaps a world headquarters.
Q2) Micromarketing describes the direct marketing of products to individuals rather than groups.
A)True
B)False
Q3) Production and sales are dispersed,best describes the global business strategy and structure of a multinational.
A)True
B)False
Q4) List at least four general cultural factors and four specific business factors driving global business.Which two factors (one of each)do you feel are most problematic at the current moment? Why?
Q5) Decentralized systems are those in which each foreign unit designs its own unique solutions and systems.
A)True
B)False
Q6) Production driven by worldwide global demand can be ________ where it can best be accomplished.
Page 17
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