Information Technology in Business Question Bank
Course Introduction
Information Technology in Business examines the strategic role that IT plays in modern organizations, exploring how technology supports business processes, enhances productivity, and drives competitive advantage. The course covers key concepts such as information systems, database management, enterprise resource planning, networking, e-commerce, cybersecurity, and the ethical considerations of digital transformation.
Students will analyze real-world case studies to understand the integration of IT solutions in various business environments and learn best practices for managing IT resources, aligning technology with business objectives, and fostering innovation in a dynamic, technology-driven landscape.
Recommended Textbook Essentials of MIS 11th Edition by Kenneth C. Laudon
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12 Chapters
1080 Verified Questions
1080 Flashcards
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Page 2
Chapter 1: Business Information Systems in Your Career
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Sample Questions
Q1) An example of a business using information systems to attain competitive advantage is:
A)Apple's creation of the iPod.
B)JC Penney's information system that allows its contract manufacturers to see what garments have been sold and need to be replaced.
C)Toyota's legendary TPS that has created superlative efficiencies and enabled Toyota to become the world's largest auto maker.
D)Verizon's Web-based digital dashboard providing real-time company information for managers.
Answer: C
Q2) Data management technology consists of:
A)the physical hardware and media used by an organization for storing data.
B)the detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system.
C)the software governing the organization of data on physical storage media.
D)the hardware and software used to transfer data.
Answer: C
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Chapter 2: Global E-Business and Collaboration
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Sample Questions
Q1) A business is a formal or informal organization created to sell services or products.
A)True
B)False
Answer: False
Q2) The three principal levels of hierarchies within a business organization are:
A)management, knowledge workers, and service workers.
B)senior management, middle management, and operational management.
C)management, data workers, and operational management.
D)senior management, operational management, and workers.
Answer: B
Q3) Management information systems primarily support nonroutine decision making.
A)True
B)False
Answer: False
Q4) ESSs are designed primarily to solve specific problems.
A)True
B)False
Answer: False
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Chapter 3: Achieving Competitive Advantage With Information Systems
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Sample Questions
Q1) Which of the following illustrates the use of information systems to strengthen customer and supplier intimacy?
A)A hot tub dealer's use of information systems to determine which models and options its customers are most likely to buy
B)A shoe manufacturer's use of information systems in selling custom, made-to-order shoes directly to customers
C)A PC manufacturer's use of information systems to facilitate direct access from suppliers to production schedules
D)A grocery store chain's use of information systems to produce products and services at a lower price than competitors
Answer: C
Q2) To what competitive force did the printed encyclopedia industry succumb?
A)Positioning and rivalry among competitors
B)Low cost of entry
C)Substitute products or services
D)Customer's bargaining power
Answer: C
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Page 5
Chapter 4: Ethical and Social Issues in Information Systems
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Sample Questions
Q1) Which of the following statements does not describe a key difference between software and books?
A)Software contains more information than a book.
B)Software is less easily inspected than a book.
C)Software products are more easily compared to each other than books.
D)Software is understood to be more fallible than a book.
Q2) Which of the five moral dimensions of the information age do the central business activities of ChoicePoint raise?
A)Property rights and obligations
B)System quality
C)Accountability and control
D)Information rights and obligations
Q3) The commission of acts involving the computer that may not be illegal but are considered unethical is called computer abuse.
A)True
B)False
Q4) List and define the six ethical principles discussed in your text.
Q5) Discuss at least three key technology trends that raise ethical issues. Give an example of an ethical or moral impact connected to each one.
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Chapter 5: It Infrastructure: Hardware and Software
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Q1) SaaS providers deliver and provide Web-based, remote access to storage.
A)True
B)False
Q2) A private cloud is operated by a single organization but may be managed by a third party and be located off premises.
A)True
B)False
Q3) An industry-wide effort to develop systems that can configure, optimize, tune, and heal themselves when broken, and protect themselves from outside intruders and self-destruction is called:
A)grid computing.
B)utility computing.
C)cloud computing.
D)autonomic computing.
Q4) Microsoft Excel is an example of:
A)data management software.
B)spreadsheet software.
C)presentation graphics.
D)word processing software.
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Chapter 6: Foundations of Business Intelligence: Databases and Information Management
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Sample Questions
Q1) You are working in the IT department of a small paper supply company and planning a new database that monitors employee benefits and productivity. What would be the relationship you need to establish between Employee_ID in the Employee table and Parking_spot_number in the Perks table?
A)one-to-many
B)one-to-one
C)many-to-many
D)many-to-one
Q2) A firm's information policy lays out who is responsible for updating and maintaining the information in a database system.
A)True
B)False
Q3) Describe the ways in which database technologies could be used by an office stationery supply company to achieve low-cost leadership.
Q4) Web mining is the discovery of useful patterns on the Web.
A)True
B)False
Q5) What are the differences between data mining and OLAP? When would you advise a company to use OLAP?
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Chapter 7: Telecommunications, the Internet, and Wireless Technology
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Q1) Which organization helps define the overall structure of the Internet?
A)None (no one "owns" the Internet)
B)W3C
C)ICANN
D)IAB
Q2) Which of the following services enables logging on to one computer system and working on another?
A)FTP
B)LISTSERV
C)Telnet
D)World Wide Web
Q3) A Web server is a dedicated computer that delivers Web pages to client computers.
A)True
B)False
Q4) Which of the following enables multiple users to create and edit Web documents?
A)Wiki
B)Blog
C)Social networking
D)Pinterest
Page 9
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Chapter 8: Securing Information Systems
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Sample Questions
Q1) Biometric authentication is the use of physical characteristics such as retinal images to provide identification.
A)True
B)False
Q2) Which of the following is not an example of a computer used as an instrument of crime?
A)Theft of trade secrets
B)Intentionally attempting to intercept electronic communication
C)Unauthorized copying of software
D)Breaching the confidentiality of protected computerized data
Q3) Phishing is a form of:
A)spoofing.
B)logging.
C)sniffing.
D)driving.
Q4) In 2013, the security firm McAfee identified approximately 35,000 kinds of mobile malware.
A)True
B)False
Q5) What are the security challenges faced by wireless networks?
Page 10
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Chapter 9: Achieving Operational Excellence and Customer
Intimacy: Enterprise Applications
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Sample Questions
Q1) All CRM packages contain modules for PRM and ERM.
A)True
B)False
Q2) Analyzing customer buying patterns is an example of:
A)CLTV.
B)analytical CRM.
C)operational CRM.
D)demand planning.
Q3) Concurrent supply chains are made possible by which technology?
A)ERP systems
B)The Internet
C)Supply-chain management systems
D)Just-in-time supply-chain technologies
Q4) Enterprise systems require fundamental changes in the way the business operates.
A)True
B)False
Q5) Supply chain inefficiencies can waste as much as 25 percent of a company's operating costs.
A)True
B)False
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Chapter 10: E-Commerce: Digital Markets, Digital Goods
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Sample Questions
Q1) Compared to digital markets, traditional markets have:
A)lower search costs.
B)stronger network effects.
C)higher delayed gratification effects.
D)higher transaction costs.
Q2) Goods that are involved in the actual production process are referred to as:
A)raw materials.
B)direct goods.
C)purchasing goods.
D)indirect goods.
Q3) In the free/freemium revenue model, firms offer basic services for free and charge a fee for special features.
A)True
B)False
Q4) Indirect goods are not involved firsthand in the production process.
A)True
B)False
Q5) Web personalization is used primarily as a major marketing tool.
A)True
B)False
Page 12
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Chapter 11: Improving Decision Making and Managing Knowledge
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Sample Questions
Q1) Knowledge can reside in e-mail, voice mail, graphics, and unstructured documents as well as structured documents.
A)True
B)False
Q2) Which dimension of quality means that a decision should reflect a rational process?
A)Comprehensiveness
B)Accuracy
C)Fairness
D)Coherence
Q3) Structured knowledge includes just that information that exists in formal documents and rules.
A)True
B)False
Q4) Case-based reasoning describes a particular phenomenon or process linguistically and then represents that description in a small number of flexible rules.
A)True
B)False
Q5) What is big data? How does it provide business value?
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Chapter 12: Building Information Systems and Managing Projects
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Sample Questions
Q1) Unit testing:
A)includes all the preparations for the series of tests to be performed on the system.
B)tests the functioning of the system as a whole.
C)tests each individual program separately.
D)provides the final certification that the system is ready to be used in a production setting.
Q2) Prototyping is more iterative than the conventional lifecycle.
A)True
B)False
Q3) User concerns and designer concerns are usually the same at the beginning of the project.
A)True
B)False
Q4) In a parallel conversion strategy, the new system:
A)is tested by an outsourced company.
B)replaces the old one at an appointed time.
C)and the old are run together.
D)is introduced in stages.
Q5) Identify and describe the main five systems development approaches.
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