Information Technology in Business Practice Exam
Course Introduction
Information Technology in Business explores the pivotal role that technological systems play in modern organizations. The course covers topics such as the fundamentals of computer hardware and software, data management, networking, and cybersecurity, while emphasizing how these elements support business operations and strategic goals. Students will learn about enterprise resource planning (ERP), customer relationship management (CRM), e-commerce, and the ethical and legal issues related to IT in the business environment. The course aims to equip students with the competencies to analyze, select, and use appropriate IT solutions to enhance efficiency, drive innovation, and maintain competitive advantage in dynamic markets.
Recommended Textbook
Introduction to Information Systems 6th Edition by R. Kelly Rainer
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Chapter 1: Introduction to Information Systems
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Q1) WebMD is a(n)_________ that allows doctors to ___________.
A)ERP; diagnose diseases
B)expert; diagnose diseases
C)ERP; perform long-distance surgery
D)expert; perform long-distance surgery
Answer: B
Q2) The ____________ coordinates and manages new systems development projects.
A)applications development manager
B)business analyst
C)database administrator
D)information center manager
Answer: A
Q3) Being a(n)___________ means you are knowledgeable about information systems and technology.
A)Homo conexus
B)informed user
C)technology guru
D)web master
Answer: B
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Chapter 2: Organizational Strategy, Competitive
Advantage, and Information Systems
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Q1) Which of the following is an example of an efficiency metric?
A)Good work environment
B)Helpful customer service
C)High-quality products
D)Short customer wait-times
Answer: D
Q2) The _________ stage in BPI is characterized by establishing process metrics and monitoring the improved processes.
A)Analysis
B)Control
C)Improve
D)Measure
Answer: B
Q3) BYOD stands for
A)Be Your Online Discussion
B)Be Your Own Deadline
C)Bring Your Online Decision
D)Bring Your Own Device
Answer: D
Page 4
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Chapter 3: Ethics and Privacy
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Q1) Cheating is ________ common at business schools ____________ tools like Turnitin.
A)less; because of B)less; even with C)more; because of D)more; even with
Answer: D
Q2) At your company, you put the highest priority on making sure customer credit card information cannot be breached. This means you are using the __________ approach as an ethical framework.
A)common good
B)fairness
C)rights
D)utilitarian
Answer: C
Q3) Actions that are ethical are always legal.
A)True
B)False
Answer: False
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Chapter 4: Information Security
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Sample Questions
Q1) Identity theft is a deliberate threat to information systems and is one of the largest concerns of consumers and businesses today. What are the four techniques the book mentions for illegally obtaining information? How can you protect yourself or your future business from these threats?
Q2) Which hacker group successfully attacked Sony Picture Entertainment on November 24, 2014?
A)Anonymous
B)Guardians of Peace
C)Hackweiser
D)Legion of Doom
Q3) A ___________ is a remote attack needing no user action.
A)back door
B)denial-of-service attack
C)logic bomb
D)phishing attack
Q4) Biometrics is something the user _______.
A)Does
B)Has
C)Is
D)Knows
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Chapter 5: Data and Knowledge Management
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Q1) Which of the following is FALSE?
A)Big Data can come from untrusted sources.
B)Big Data is often inaccurate, incomplete, incorrect, or erroneous.
C)Big Data changes, especially in data streams.
D)Big Data is valuable because it is structured.
Q2) Big Data _____________ the same thing as large amounts of traditional data.
Q3) Draw a mandatory single, optional single, mandatory many, and optional many ER diagram for activities at your university.
Q4) Which of the following is the correct order of the data hierarchy, from smallest to largest?
A)bit, byte, field, file, record, database
B)bit, byte, field, record, file, database
C)byte, bit, field, record, file, database
D)byte, bit, field, file, record, database
Q5) Flurry's main issues surround ______ concerns, particularly in _____.
A)privacy; Europe
B)privacy; the US
C)security; Europe
D)security; the US
Q6) Intellectual capital is another term for _______________.
Page 7
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Chapter 6: Telecommunications and Networking
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Q1) Which of the following is a disadvantage of telecommuting for employers?
A)Isolation
B)Promotions
C)Security
D)Visibility
Q2) Which of the following is NOT a positive of MOOCs for students?
A)Accredited degree options
B)Cost
C)Self-pacing
D)Social interaction
Q3) Dial-up is the simplest form of broadband.
A)True
B)False
Q4) To access the internet ILLEGALLY, Cuban citizens can _________.
A)Pay $5 per hour
B)Share user accounts
C)Show their national ID
D)Sign agreements
Q5) List and describe the four types of computer networks from largest to smallest. Provide a wired and wireless example for each.
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Chapter 7: E-Business and E-Commerce
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Sample Questions
Q1) _____________________________ organizations are physical and digital.
Q2) How are other retailers competing with Amazon?
A)They are closing their stores and moving toward online only.
B)They are opening more stores to increase their presence.
C)They are shipping directly from their stores.
D)They are shipping products from more warehouses just like Amazon.
Q3) ____________________ launch in front of your current browser window.
A)Banners
B)Intermediaries
C)Pop-under ads
D)Pop-up ads
Q4) _______________ involves businesses requesting quotes from suppliers.
A)Affiliate
B)Bartering online
C)Electronic tendering
D)Viral marketing
Q5) Buy-side marketplaces use reverse auctions.
A)True
B)False
Q6) List, describe, and provide an example of the six types of e-commerce.
Page 9
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Chapter 8: Wireless, Mobile Computing, and Mobile Commerce
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Q1) Are the terms wireless and mobile synonymous? Explain your answer and provide examples.
Q2) Using a hotspotter is useful for _____________.
A)creating a rogue access point
B)eavesdropping
C)radio-frequency jamming
D)war driving
Q3) ____________ means that users carry a device with them and can initiate a real-time contact with other systems from wherever they happen to be.
A)Broad reach
B)Instant connectivity
C)Mobility
D)Ubiquity
Q4) ________________________ is when a person or a device intentionally or unintentionally interferes with your wireless network transmissions.
Q5) Wireless means communication is occurring without wires.
A)True
B)False
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Q6) ________________ satellites move rapidly relative to a point on the Earth.
Chapter 9: Social Computing
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Sample Questions
Q1) Which of the following is TRUE of online job sites?
A)The vast majority of senior-level positions in the US are now listed only online.
B)They are the fastest, least expensive, and most efficient method to connect employers and potential employees.
C)The best site for starting the process of finding a job is CareerBuilder.com.
D)While they are a little expensive to use, they are more than worth it.
Q2) The Organizational, Relationship, and Contact Analyzer (ORCA)was first tested in
A)Afghanistan
B)Chicago
C)New York
D)Los Angeles
Q3) Social computing transfers power to _____________.
A)Executives
B)Government officials
C)Managers
D)Ordinary people
Q4) Discuss five benefits of social commerce for businesses with some real-world examples.
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Chapter 10: Information Systems Within the Organization
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Q1) Make-to-order is synonymous with a pull model.
A)True
B)False
Q2) ERP systems are an evolution of _____________.
A)AI
B)CRM
C)DSS
D)FAIS
Q3) Which of the following is NOT a major cause of ERP implementation failure?
A)Failure to involve affected employees in the planning and development phases
B)Failure to perform testing for the new system
C)Insufficient funding
D)Insufficient training
Q4) The ________________________ process involves customer requests and receiving payments.
A)fulfillment
B)procurement
C)production
D)purchasing
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Chapter 11: Customer Relationship Management and Supply Chain Management
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Q1) The problem with open-source CRM systems is _______________.
A)Availability
B)Cost
C)Integration
D)Quality
Q2) _________________________ is/are a communication standard that enables business partners to exchange routing documents electronically.
A)EDI
B)Extranets
C)JIT
D)Portals
Q3) Open-source CRM systems are also known as utility computing.
A)True
B)False
Q4) CRM is just about using software to improve the customer experience.
A)True
B)False
Q5) Why are CRM systems so important today? Suppose you are starting your own campus bookstore; how would you utilize a CRM system?
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Chapter 12: Business Analytics
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Q1) Which of the following is NOT a major BI vendor?
A)Business Objects
B)Cognos
C)Microsoft
D)SAS
Q2) Status access is the latest data available on _____________, often in real time.
A)CRM
B)CSF
C)ERP
D)KPI
Q3) BI can support organizational transformation.
A)True
B)False
Q4) BI answers the question _________________
A)What will happen if these trends continue?
B)What will happen next?
C)Where is the problem?
D)Why is this happening?
Q5) ____________________ analysis is the study of the impact that changes in one or more parts of a decision-making model have on other parts.
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Chapter 13: Acquiring Information Systems and Applications
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Sample Questions
Q1) You are a sales manager at ABC Corp. Your company decides to implement a new order entry management system using the SDLC. What is your role in this process? Now assume you are an IT employee; what is your role in the process?
Q2) The Healthcare.gov website was implemented with a _________ conversion approach, but most e-commerce web sites use a _________ conversion approach to monitor how the service functions, fix it if necessary, and then scale it.
A)direct; phased
B)direct; pilot
C)phased; direct
D)pilot; direct
Q3) Which of the following is a DISADVANTAGE of purchasing prewritten software?
A)It may eliminate the need to hire personnel specifically dedicated to a project.
B)The company can know what it is getting before it invests in the product.
C)The company can try out the software before purchasing it.
D)The software is controlled by another company.
Q4) Agile development is a software-development methodology that delivers functionality in rapid iterations, which are usually measured in ______________.
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Chapter 14: Technology Guide 1 : Hardware
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Sample Questions
Q1) Primary storage does NOT store the following:
A)Data to be processed by the CPU
B)Information for the organization's ERP system
C)Instructions for the CPU as to how to process the data
D)Operating system programs that manage various aspects of the computer's operation
Q2) Which of the following is FALSE of secondary storage?
A)It is nonvolatile.
B)It takes more time to retrieve data from it than from RAM.
C)It is more expensive than primary storage.
D)It can utilize a variety of media, each with its own technology.
Q3) ________________ technologies accept data and instructions and convert them to a form that the computer can understand.
A)Input
B)Primary
C)Output
D)Secondary
Q4) List, describe, and provide an example of the six types of hardware.
Q5) Hardware prices are constantly ________________ while performance is
16
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Chapter 15: Technology Guide 2 : Software
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Q1) _________________ software is an intermediary between computer hardware and _________________ software.
A)Application; programming
B)Application; systems
C)Systems; application
D)Systems; programming
Q2) You are the CEO of a large, multinational company; why or why not would you consider using open-source software? Now suppose you are the owner of a small, 5-person, local company; why or why not would you consider using open-source software?
Q3) Hardware interacts directly with _______________ software.
A)Application
B)Documentation
C)Programming
D)Systems
Q4) _________________________ write or code programs.
Q5) A GUI is the same thing as a social interface.
A)True
B)False
Q6) Open-source software is available at __________ cost to developers and users.
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Chapter 16: Technology Guide 3 : Fundamentals of
Relational Database Operations
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Sample Questions
Q1) Users began bringing their own PCs to work in the ______ to improve their
A)1960s; productivity
B)1960s; profitability
C)1970s; productivity
D)1970s; profitability
Q2) Safe harbors address the concerns associated with __________.
A)Criminal use of cloud computing
B)Legacy IT systems
C)Reliability of cloud computing services
D)The regulatory and legal environment
Q3) _________ is a registry for searching web services.
A)SOAP
B)XML
C)UDDI
D)WSDL
Q4) List and describe the three main cloud computing service models, including what the customer and vendor manages for each one. If you were running your own business and wanted to use these models, how would you determine which one is best for the business?
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Chapter 17: Technology Guide 4 : Intelligent Systems
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Q1) ______________________ is NOT a benefit of an expert system.
A)Knowledge accessibility
B)Liability
C)Productivity
D)Reliability
Q2) ________ agents search for information and display it to users.
A)Information
B)Monitoring and surveillance
C)Personal
D)User
Q3) Vertical searching is used by sites like ________ and is a threat to __________.
A)Google; Facebook
B)Google; Kayak
C)Facebook; Google
D)Kayak; Google
Q4) The Turing test involves a human and computer ______________.
A)answering the phone
B)interviewing
C)playing Jeopardy!
D)playing chess
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