Information Technology in Business Exam Review
Course Introduction
Information Technology in Business explores the integral role of IT in modern organizations, focusing on how technology supports and shapes business strategies, operations, and decision-making. The course introduces students to key concepts including information systems, data management, networking, cybersecurity, and e-business. Emphasis is placed on the use of software and emerging digital tools to improve efficiency, innovation, and competitiveness. Through case studies and practical exercises, students gain insights into managing IT resources, addressing ethical and legal considerations, and leveraging technology for sustainable business growth.
Recommended Textbook
Using MIS 6th Edition by David Kroenke
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13 Chapters
1467 Verified Questions
1467 Flashcards
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Page 2
Chapter 1: The Importance of MIS
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120 Verified Questions
120 Flashcards
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Sample Questions
Q1) The CEO of a large company asks the sales manager to report the sales figures of the previous quarter.The manager immediately sends her the details of each invoice drawn up in the previous quarter.This information is not good because it is ________.
A)too narrow in scope
B)inaccurate
C)not timely
D)more than what is required
Answer: D
Q2) You constantly analyze your work in terms of the contribution that you make to the overall output of your organization.This shows your ________ skill.
A)collaboration
B)experimentation
C)systems thinking
D)interpersonal
Answer: C
Q3) Timeliness of data is not a critical component of good information.
A)True
B)False
Answer: False
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Page 3
Chapter 2: Collaboration Information Systems
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120 Verified Questions
120 Flashcards
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Sample Questions
Q1) Which of the following questions is best answered through unstructured decision making?
A)How many overtime hours should be used to fill this order?
B)Should we continue to outsource our bookkeeping processes?
C)What is the acceptable defect ratio for this product?
D)When should the next batch be scheduled to reduce idle time?
Answer: B
Q2) Which of the following is a comprehensive tool for content sharing?
A)Skype
B)SharePoint
C)Google Drive
D)Microsoft Lync
Answer: B
Q3) Why is version control important for shared content?
Answer: Version control involves one or more of the following capabilities:(1)user activity limited by permissions, (2)document checkout, (3)version histories, and (4)workflow.This gives managers better control over shared content.
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Chapter 3: Strategy and Information Systems
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119 Flashcards
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Sample Questions
Q1) Explain the concept of switching costs with an example.
Answer: Switching costs are the expenses that a customer must pay to move from the current product to a competitor's offering.By making these switching costs high, it discourages the client from leaving the current provider.In the past, long distance phone service was known to carry high switching costs.Entering an agreement to construct a house also carries high switching costs.
Q2) Porter's five forces model is used to assess ________.
A)industry structure
B)market share
C)internal competition
D)lifecycles of products
Answer: A
Q3) A generic value chain consists of five primary activities and four support activities. A)True
B)False
Answer: True
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Chapter 4: Hardware and Software
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Sample Questions
Q1) Why are mobile systems important?
Q2) Mobile applications can share their device with other mobile applications.
A)True
B)False
Q3) Bytes cannot be used to measure sizes of noncharacter data.
A)True
B)False
Q4) The operating system creates and manages the user interface, including the display, keyboard, mouse, and other devices.
A)True
B)False
Q5) Thin-client applications are developed by professional programmers and technically oriented web developers and business professionals.
A)True
B)False
Q6) Magnetic and optical disks are nonvolatile.
A)True
B)False
Q7) Write a short note on developing native applications.
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Chapter 5: Database Processing
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120 Verified Questions
120 Flashcards
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Sample Questions
Q1) Which of the following is a nonrelational data store developed by Facebook?
A)Cassandra
B)Dynamo
C)Bigtable
D)SharePoint
Q2) A data integrity problem will occur only if ________.
A)there are multiple administrators
B)data are duplicated
C)the database is very large
D)there are complex relationships
Q3) When you modify or delete data present in a database, you are ________.
A)creating a new database
B)forming a data model
C)simplifying the data structure
D)processing the database
Q4) Which of the following is an example of an enterprise DBMS?
A)Access
B)SQL Server
C)Paradox
D)FoxPro
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Chapter 6: Data Communication and the Cloud
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130 Verified Questions
130 Flashcards
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Sample Questions
Q1) The most basic cloud offering is platform as a service (PaaS), which is the cloud hosting of a bare server computer or disk drive.
A)True
B)False
Q2) To enable the seamless flow of data across the networks that comprise an internet, an elaborate scheme called a ________ is used.
A)layered protocol
B)virtual private network
C)three-tier system
D)remote access system
Q3) Which of the following is a component of a LAN device that processes wireless traffic and communicates with the wired switch?
A)access point
B)packet
C)server
D)router
Q4) List the functions of an ISP.
Q5) What are packets and routers?
Q6) Describe the purpose of each component of a wired LAN.
Page 8
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Chapter 7: Processes, Organizations, and Information Systems
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120 Verified Questions
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Sample Questions
Q1) An information silo is a condition that exists when data are isolated in separated information systems.
A)True
B)False
Q2) When an organization has inconsistent duplicated data, it is said to have a problem of ________.
A)blind spot
B)data integrity
C)error of omission
D)bottleneck
Q3) Which of the following workgroup processes is related to customer service?
A)assessment
B)account tracking
C)sales forecasting
D)accounts payable
Q4) Which of the following is an example of a structured process?
A)deciding on the location of a new store
B)solving the problem of excessive product returns
C)purchasing raw materials
D)using social media to create buzz about a new product
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Chapter 8: Social Media Information Systems
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121 Flashcards
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Sample Questions
Q1) Deleting content on user-generated content sites should be reserved for contributions that criticize a firm's products or services.
A)True
B)False
Q2) According to Henk Flap, the ________ is determined by the number of relationships in a social network, by the strength of those relationships, and by the resources controlled by those related.
A)strength of a viral hook
B)value of social capital
C)curse of dimensionality
D)social media policy
Q3) Emergence in the context of management means loss of control of employees.
A)True
B)False
Q4) Only social networking sites present user and responder content, but both Web sites and social networking applications store and process connection data.
A)True
B)False
Q5) Summarize Intel's guiding principles for SM policies.
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Chapter 9: Business Intelligence Systems
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Sample Questions
Q1) RFM analysis considers how recently (R)a customer ordered, how frequently (F)they ordered, and how much margin (M)the company made on the orders.
A)True
B)False
Q2) A data mart is a data collection that addresses a particular functional area of the business.
A)True
B)False
Q3) An OLAP report has measures and dimensions.Which of the following is an example of a dimension?
A)total sales
B)average sales
C)sales region
D)average cost
Q4) An ________ and an OLAP report are the same thing.
A)OLAP measure
B)OLAP cube
C)OLAP dimension
D)OLAP array
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Chapter 10: Development Processes
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Sample Questions
Q1) The first phase of systems development involves ________.
A)defining the system
B)implementing the system
C)determining requirement
D)maintaining the system
Q2) Plunge installation is sometimes called ________ installation.
A)direct
B)loop
C)serial
D)operational
Q3) If a defined project is determined to be feasible in the SDLC, the immediate next step is to ________.
A)create and test components
B)form the project team
C)maintain the system
D)assess process results
Q4) With pilot installation, the new system/business processes are installed in phases across an organization.
A)True
B)False
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Chapter 11: Information Systems Management
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) IS users have the right to participate in requirements meetings for new applications that they will use and for major changes to applications that they currently use, but this right cannot be delegated to others.
A)True
B)False
Q2) Most organizations would have moved their internal hardware infrastructure to the cloud by the next decade.
A)True
B)False
Q3) The ________ is the representative for IS and IT issues within the executive staff, providing the IS perspective during discussions of problem solutions, proposals, and new initiatives.
A)chief operating officer
B)chief technology officer
C)chief information officer
D)chief executive officer
Q4) How does outsourcing facilitate risk reduction?
Q5) Define CTO and describe the typical responsibilities of a CTO.
Q6) List any four rights of users of information systems.
Page 13
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Chapter 12: Information Security Management
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Sample Questions
Q1) Biometric authentication uses characteristics such as retinal scans.
A)True
B)False
Q2) If the incident-response plan is not well prepared, there is substantial risk that the actions of well-meaning people will make the problem worse.
A)True
B)False
Q3) In a study conducted by Verizon, in 2011, the four most frequent computer crimes involved criminal activity against servers.
A)True
B)False
Q4) A Trojan horse is a virus that masquerades as a useful program or file.
A)True
B)False
Q5) A new hire must seek out the employer's security policy if it is not discussed in new employee training.
A)True
B)False
Q6) What are spyware and adware programs?
Page 14
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Chapter 13: The International Dimension
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Sample Questions
Q1) Briefly explain the two major ways in which thinking about competitive strategies has changed in today's global economy.
Q2) As long as there is an adequate data interface between two information systems that are in locations that are diverse in terms of business practices and language, they can operate independently, sharing data when necessary.
A)True
B)False
Q3) Explain how managing a global IS development project will involve challenges in the areas of time, quality, and costs.
Q4) International outsourcing is most advantageous ________.
A)when control on all aspects of its operations is essential for a firm B)for those firms that have a strong presence in the domestic market
C)when domestic production costs are low
D)for functions that need to be operational 24x7
Q5) International organizations have more IS and IT assets, and those assets are exposed to more risk and greater uncertainty.
A)True
B)False
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