Information Technology in Business Exam Review
Course Introduction
Information Technology in Business explores the strategic role of information systems and technologies in modern organizations. The course examines how IT supports business operations, decision-making, communication, and competitive advantage. Topics include business process automation, data management, e-commerce, cybersecurity, and the ethical implications of technology in business contexts. Students gain a fundamental understanding of how IT can improve efficiency, drive innovation, and shape the future of business strategy, preparing them to make informed decisions in a technology-driven world.
Recommended Textbook
Experiencing MIS 3rd Canadian Edition by David M. Kroenke
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17 Chapters
1314 Verified Questions
1314 Flashcards
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Page 2
Chapter 1: Information Systems and You
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87 Verified Questions
87 Flashcards
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Sample Questions
Q1) Information technology (IT)refers to methods,inventions,standards,and products.
A)True
B)False
Answer: True
Q2) Describe an example of a company taking advantage of IT resources to further its business interests.
Answer: Google uses "content extraction" to better it target its advertising on Gmail to users that may more likely be interested in the ads that they are being shown.The Running Room is using the web to create a better sense of community among its online customers.
Q3) Google's use of "content extraction" with Gmail is a concern for?
A) Academics
B) Google
C) Privacy advocates
D) Governments
E) Competitors
Answer: C
Q4) What does the 5 component framework of Information Systems entail?
Answer: The 5 component framework of Information Systems consist of hardware,software,data,procedures,and people.
Page 3
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Chapter 2: Business Process Management and Decision Making
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91 Verified Questions
91 Flashcards
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Sample Questions
Q1) The step in a decision making process where decision markers determine what is to be decided,what the criteria for the decision will be,and what data are available is called A) alternatives formulation.
B) decision analysis.
C) intelligence gathering.
D) the review step.
E) the choice step.
Answer: C
Q2) The HELM system improves efficiency by eliminating A) computers aboard tugboats.
B) multiple dispatcher log sheets.
C) multiple data entries for each job.
D) accurate paper work.
E) the large number of people involved in completing a job.
Answer: C
Q3) What does an executive information system support?
Answer: Information systems that support strategic decision making are called executive information system.
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Chapter 3: Productivity, innovation and Strategy
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) ________ would be an example of using an information system to gain competitive advantage.
A) Automating the general ledger system
B) Developing a web service to share information with a supply chain partner
C) Using PowerPoint for company presentations
D) Using instant messaging while at work
E) Printing internal reports in color
Answer: B
Q2) Which of the following best describes Bower and Christensen's idea of a sustaining technology?
A) A technology innovation that increases the rate of improvement in customer value.
B) A technology innovation that provides a very new package of attributes from the accepted mainstream products.
C) A technology innovation that ensures environmental sustainability.
D) A technology innovation that decreases the rate of improvement in customer value.
E) A technology innovation that maintains the rate of improvement in customer value.
Answer: E
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Chapter 4: Hardware and Software
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) An application that needs only a browser is called a (n)
A) cloud application.
B) thin client.
C) open source application.
D) query optimization.
E) ease of use progrtam.
Q2) One-of-a-kind application software is
A) operating software.
B) software that runs printers.
C) designed for a specific, unique need
D) like a web-browser.
E) memory-swapping software.
Q3) How are computer viruses different from worms?
Q4) Describe three different types of viruses and how they work.
Q5) A CPU is sometimes called the "brain" of the computer.
A)True
B)False
Q6) The CPU is an example of a processing hardware device.
A)True
B)False
Page 6
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Chapter 5: Database and Content Management
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) Which of the following are not considered to be metadata?
A) Field properties
B) Description
C) File name
D) Data type
E) Field name
Q2) Which of the following is a personal DBMS product?
A) Microsoft Access
B) Oracle
C) SQL.
D) Microsoft SQL Server
E) IBM DB2.
Q3) The name of the field,the data type,and number of characters allowed are examples of
A) attributes.
B) characters.
C) content.
D) overhead.
E) metadata.
Q4) What is a database application?
Page 7
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Chapter 6: Networks and Collaboration
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97 Verified Questions
97 Flashcards
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Sample Questions
Q1) With symmetric encryption,different keys are used; one key encodes the message,and the other key decodes the message.
A)True
B)False
Q2) ________ transmits signals using light rays.
A) Coaxial cable
B) Radiowaves
C) Microwaves
D) Optical fibre cable
E) UTP
Q3) Public key/private key is a special version of asymmetric encryption that is very popular on the Internet.Describe what is meant by both public key and private key.How are they used on the Internet to provide security?
Q4) Narrowband connections typically have connection speeds
A) less than 256 kbps.
B) less than 128 kbps.
C) great than 56 kbps.
D) greater than 256 kbps.
E) less than 56 kbps.
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Chapter 7: Competitive Advantage and Business Proces
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96 Verified Questions
96 Flashcards
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Sample Questions
Q1) Most organizations today have a mixture of functional and integrated systems.
A)True
B)False
Q2) In the auto industry,supply chain management applications will include
A) SRM, inventory and CRM
B) customer tracking, production, and advertising.
C) SRM and CRM only.
D) ERP.
E) production capacity.
Q3) Using MIS,one way to gain competitive advantage is to enhance the product or service by applying technological change.
A)True
B)False
Q4) When functional systems are isolated,business processes are
A) redundant.
B) disjointed.
C) incomplete.
D) not integrated.
E) outdated.
Q5) What is an industry standard process?
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Chapter 8: Decision Making and Business Intelligence
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) Operational data may not be suitable for more sophisticated analyses.What are the problems with operational data? What is a data warehouse and how is it designed to go beyond these issues?
Q2) A reporting system is designed to provide the right information,to the right user,at the right time.
A)True
B)False
Q3) Problematic data are termed dirty data.
A)True
B)False
Q4) It is usually better to have data granularity that is ______________ rather than too coarse.
A) dirty data
B) missing values
C) inconsistent
D) more recent
E) too fine
Q5) What are some of the obstacles to developing data-mining applications in the real world? Does this mean that data-mining projects should be avoided?
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Chapter 9: E-Commerce, social Networking and Web 20
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85 Verified Questions
85 Flashcards
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Sample Questions
Q1) E-commerce can be defined as
A) using google to find clothing.
B) sending text advertising.
C) a store that has a website.
D) buying and selling over computer networks.
E) online dating.
Q2) What Web 3.0 will look like and do is pretty much
A) unpredictable.
B) a function of internet speed.
C) going to rest with google.
D) already done by Facebook.
E) up to nonmerchant companies.
Q3) Dell Computer engages in B2B,B2C and B2G online commerce.
A)True
B)False
Q4) Social Capital adds value in four ways: Information,Influence,Employment,Personal reinforcement.
A)True
B)False
Q5) What is showrooming and what is the danger of showrooming to retailers?
Page 11
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Chapter 10: Acquiring Information Systems Through Projects
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82 Verified Questions
82 Flashcards
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Sample Questions
Q1) ______ is the second phase of the SDLC.
A) Requirement analysis
B) Component design
C) Maintenance
D) implementation
E) System definition
Q2) The single most important criterion for information systems success is for users to take ________ of their systems.
A) on the success
B) on the use
C) on the task of development
D) on the growth
E) ownership
Q3) The last stage of testing is the ________ test,where future system users try out the new system.
A) acceptance
B) beta
C) technical
D) PQA
E) gamma
Page 12
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Chapter 11: Structure, governance and Ethics
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) What is information systems governance?
Q2) Green IT practices include using the "sleep" mode of your computer,recycling of computers,and buying energy-efficient electronics.
A)True
B)False
Q3) John Zachman developed the Zachman framework while he worked for IBM.
A)True
B)False
Q4) In terms of ethics,advances in information technology bring about new ________ for an organization.
A) choices
B) understandings
C) problems
D) risks
E) opportunities
Q5) The Zachman framework describes competitive forces in an industry.
A)True
B)False
Q6) What are the three factors that make up the triple bottom line?
Q7) What is the Zachman Framework?
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Chapter 12: Managing Information Security and Privacy
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88 Verified Questions
88 Flashcards
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Sample Questions
Q1) When an employee notices a virus on his machine,the ________ plan should specify what to do.
A) antivirus
B) security
C) technology
D) company
E) incident response
Q2) Despite warnings,users have a tendency to write their passwords on sticky notes next to the computer.
A)True
B)False
Q3) The popularity and efficacy of search engines like Google have created a source of A) entertainment.
B) inadvertent information disclosure.
C) phishing.
D) pretexting.
E) sniffing.
Q4) What is sniffing?
Q5) What is pretexting?
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Chapter 13: Business Process Modeling: Techniques, Rules, and Applications
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38 Verified Questions
38 Flashcards
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Sample Questions
Q1) Data flow diagrams,UML and systems flowcharts are common process modeling techniques.
A)True
B)False
Q2) Process modeling practitioners most often use
A) Oracle Developer
B) Page Layout
C) Rational Rose
D) MS Visio
E) MS Excel
Q3) List the rules that apply to combining shapes in data flow diagrams.
Q4) Data flow diagrams are constructed by using
A) a set of process references.
B) four shapes and three rules.
C) information systems.
D) relative process references.
E) activities and resources.
Q5) MS Visio files can be identified by their .psd filename extension.
A)True
B)False
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Chapter 14: Excel Basics: Understanding Spreadsheets,
Cells, and Formulas
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39 Verified Questions
39 Flashcards
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Sample Questions
Q1) Another way of creating an absolute cell address is to use a(n)______.
A) absolute name
B) range name
C) cell reference
D) range reference
E) cell location
Q2) When there are two formulas to choose from to type into a cell,choose the formula that is ________.
A) easier to enter
B) more correct
C) longer
D) flexible
E) shorter
Q3) $B$4 is an example of a(n)
A) synchronous reference.
B) fixed reference.
C) asynchronous reference
D) relative reference.
E) absolute reference.
Q4) How does a user rename a worksheet tab?
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Chapter 15: Database Design and Entity Relationships
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65 Verified Questions
65 Flashcards
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Sample Questions
Q1) On the many side of a relationship you place the ________ of the ________ relationship to represent the relationships in the database.
A) foreign key, one side
B) primary key, one side
C) index key, one side
D) primary key, many side
E) foreign key, many side
Q2) Once the entities have been defined,the data model can be implemented directly on the DBMS.
A)True
B)False
Q3) A N:M relationship is represented with a(n)
A) intersection table.
B) entity.
C) composite table.
D) linking field.
E) index field.
Q4) What are the different keys used for in relational databases? How do they maintain the integrity of the information in the database applications?
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Chapter 16: Creating and Utilizing Forms, Queries, and Reports in MS Access
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39 Verified Questions
39 Flashcards
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Sample Questions
Q1) In the table design mode in Access the field and data type are required to create an attribute.
A)True
B)False
Q2) The description in the table design window is used for ________.
A) additional data type information
B) formatting fields
C) documentation
D) setting properties
E) additional field name information
Q3) Access displays the _____________of a field as help text on forms.
A) description
B) data type
C) name
D) colour
E) attribute
Q4) Data entry forms in Access are used to generate reports.
A)True
B)False
Q5) Why are queries so useful and how are they created in MS Access?
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Chapter 17: Understanding MS Project: Features and Functions
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Sample Questions
Q1) Why is MS Project considered a full-service product?
Q2) It is not difficult to show all aspects of a project in a single screen.
A)True B)False
Q3) MS Project is best describes as a spreadsheet product. A)True
B)False
Q4) The resource usage view would allow a project manager to better control resources like overtime.
A)True B)False
Q5) What is a dependency between two tasks?
Q6) You can create subtasks within the tasks of a project. A)True B)False
Q7) What is the advantage of using a Gantt chart?
B)False Page 19
Q8) Project provides a variety of screens to capture the full picture of the project. A)True
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