Information Technology in Business Exam Questions
Course Introduction
This course explores the strategic role of information technology within modern business environments, examining how businesses leverage IT to improve processes, enhance decision-making, and gain competitive advantages. Students will learn about key technologies, including databases, networking, cybersecurity, and enterprise systems, while analyzing case studies of successful IT adoption. Emphasis is placed on understanding the alignment between business objectives and technology solutions, as well as the ethical, legal, and managerial challenges involved in implementing and managing IT in organizations.
Recommended Textbook
Experiencing MIS 3rd Edition by David M. Kroenke
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1799 Verified Questions
1799 Flashcards
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Page 2
Chapter 1: The Importance of MIS
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Sample Questions
Q1) Good passwords contain a complete dictionary word.
A)True
B)False
Answer: False
Q2) Define management information systems.What are the key elements of its definition?
Answer: Management information systems refer to the development and use of information systems that help businesses achieve their goals and objectives.This definition has three key elements: development and use,information systems,and business goals and objectives.
Q3) What is abstract reasoning? Provide an example.
Answer: Abstract reasoning is the ability to make and manipulate models.Constructing a model of the five components of an information system is an example of abstract reasoning.
Q4) Which of the following is the weakest password?
A) B33rmu9
B) Qw37^T1bb?as
C) 3B47qq<3>5!7bdE
D) As60$T1dd?dc
Answer: A
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Chapter 2: Business Processes, Information, and Information Systems
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Sample Questions
Q1) Relevant information is information that directly pertains to both the context and to the subject it references.
A)True
B)False
Answer: True
Q2) Resources are sets of procedures.
A)True
B)False
Answer: False
Q3) ________ is the perceived difference between what is and what ought to be.
A) A problem
B) Egocentric thinking
C) Empathetic thinking
D) Cognition
Answer: A
Q4) Explain data with an example.
Answer: Data is defined as recorded facts or figures.The fact that an employee of an organization earns $17.50 per hour and that another employee of the same organization earns $25.00 per hour is an example of data.
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Chapter 3: Organizational Strategy, Information Systems, and Competitive Advantage
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Sample Questions
Q1) Raising barriers to market entry is a product implementation principle.
A)True
B)False Answer: False
Q2) As Porter says,the processes and systems in an organization pursuing differentiation must ________.
A) create sufficient value to cover their costs
B) provide products at lowest costs to customers
C) make it easy for products to be duplicated
D) give stiff competition to other similar products
Answer: A
Q3) Collecting,storing,and physically distributing the product to buyers describes which of the following primary activities?
A) inbound logistics
B) sales and marketing
C) outbound logistics
D) operations/management
Answer: C
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Chapter 4: Hardware and Software
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Sample Questions
Q1) The CPU selects instructions,processes them,performs arithmetic and logical comparisons,and stores results of operations in memory.
A)True
B)False
Q2) ________ is a form of hardware/software leasing in which organizations obtain server resources from vendors that specialize in server processing.
A) Metaserver leasing
B) String computing
C) Grid referencing
D) Cloud computing
Q3) DVDs are the most common storage devices.
A)True
B)False
Q4) ________ is the process whereby multiple operating systems share the same hardware.
A) Machine coding
B) Virtualization
C) License sharing
D) Application software
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Chapter 5: Database Processing
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Sample Questions
Q1) Today,the only remaining personal DBMS of significance is Microsoft SQL Server.
A)True
B)False
Q2) A ________ is a self-describing collection of integrated records.
A) datasheet
B) metadata
C) database
D) data record
Q3) Describe the functions of a database management system.
Q4) How can one prevent the lost-update problem of multiuser processing?
Q5) A table is also called a ________.
A) record
B) row
C) file
D) column
Q6) A ________ is a collection of reports,forms,and queries that process a database.
A) database application
B) SQL query
C) DBMS
D) database structure
Page 7
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Chapter 6: Data Communications
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Sample Questions
Q1) A(n)________ is a special-purpose computer that receives and transmits wired traffic on the LAN.
A) protocol
B) switch
C) domain
D) SOHO LAN
Q2) What is Bluetooth? What are its uses?
Q3) The S in HTTPS stands for ________.
A) site
B) safety
C) society
D) secure
Q4) A ________ receives requests from users via the Web server,takes some action,and returns a response to the users via the Web server.
A) database server
B) commerce server
C) URL
D) Web farm
Q5) What are the three tiers in the three-tier architecture?
Q6) Name some common application layer protocols.
Page 8
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Chapter 7: Business Process Management
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Sample Questions
Q1) ________ is a major task when implementing enterprise systems.
A) Process blueprinting
B) Encapsulation
C) Module development
D) Gap identification
Q2) Which of the following is true about enterprise resource planning (ERP)?
A) ERP is a suite of software applications that integrates existing systems by providing layers of software that connect applications together.
B) ERP, though unable to incorporate functions of CRM, includes accounting, manufacturing, inventory, and human resources applications.
C) The layers of ERP software enable existing applications to communicate with each other and to share data.
D) ERP systems are used to forecast sales and to create manufacturing plans and schedules to meet those forecasts.
Q3) Describe enterprise application integration.
Q4) One of the reasons why people fear change is because it threatens self-efficacy.
A)True
B)False
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9
Chapter 8: E-Commerce, Web 20, and Social Networking
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Sample Questions
Q1) With Social CRM,business control the messages,offers,and support that customers receive based on the value of the customer.
A)True
B)False
Q2) ________ measure(s)the amount that demand rises or falls with changes in price.
A) Price ceilings
B) Price fixing
C) Price per earning ratio
D) Price elasticity
Q3) Traditional B2C information systems rely on a(n)________ that customers use to enter and manage their orders.
A) auction forum
B) electronic exchange
C) clearinghouse
D) Web storefront
Q4) What is an e-commerce auction? Give an example of an e-commerce company.
Q5) How is the value of social capital determined?
Q6) Enterprise 2.0 content is tagged differently from the content on the Web.
A)True
B)False
Page 10
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Chapter 9: Business Intelligence and Information Systems for Decision Making
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Sample Questions
Q1) ________ bytes equal one terabyte.
A) 1,000
B) 1,000,000
C) 1,000,000,000,000
D) 1,000,000,000
Q2) How many bytes make up 1 gigabyte?
A) 10
B) 10¹²
C) 10¹
D) 10¹
Q3) ________ measures the impact of a set of variables on another variable.
A) Cluster analysis
B) Neural networking
C) Granularity
D) Regression analysis
Q4) How is a data warehouse different from a data mart?
Q5) KDD is synonymous with data mining.
A)True
B)False
Q6) What is data mining?
Page 11
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Chapter 10: Information Systems Development
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Sample Questions
Q1) ________ refers to the process of moving the business activity from an old information system to a new system.
A) System definition
B) Test plan
C) Parallel installation
D) System conversion
Q2) What are the tasks of system maintenance?
Q3) Which is the most important phase in the systems development process?
A) defining the goals and scope of the new information system
B) implementing the information system
C) determining the system's requirements
D) adapting systems to changes in requirements
Q4) Systems development has a broader scope than computer program development.
A)True
B)False
Q5) In a direct installation,the organization shuts off the old system and starts the new system.
A)True
B)False
Q6) What is systems development? How is it different from program development?
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Chapter 11: Information Systems Management
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Sample Questions
Q1) Networks and servers need to be powered on and monitored.
A)True
B)False
Q2) What are tangible and intangible benefits?
Q3) You need to know about the functions of the IS department to be a better informed and effective manager or executive.
A)True
B)False
Q4) A ________ monitors,maintains,fixes,and tunes computer networks.
A) technical writer
B) network programmer
C) PQA test engineer
D) network administrator
Q5) If a company's IS-related programs are not developed in-house,then the development group within its IT department will be staffed primarily by ________.
A) test engineers
B) systems analysts
C) technical writers
D) programmers
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Chapter 12: Information Security Management
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Sample Questions
Q1) Describe an incident-response plan.
Q2) Sniffing is usually initiated via email.
A)True
B)False
Q3) In the context of human safeguards against security threats,the security sensitivity for each position should be documented.
A)True
B)False
Q4) Users of smart cards are required to enter a ________ to be authenticated.
A) PIN
B) password
C) biometric detail
D) key
Q5) A criticism against biometric authentication is that it provides weak authentication.
A)True
B)False
Q6) What are firewalls? What types of firewalls are commonly used?
Q7) Explain account management.
Q8) What is the difference between adware and spyware?
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Chapter 13: Improving Your Collaboration Skills
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Sample Questions
Q1) Collaboration skills are intrinsic to an individual and cannot be improved with practice.
A)True
B)False
Q2) Which of the following is true for team behavior?
A) The formative environment is an important factor determining behavior in a team.
B) Team leaders guide team actions, but cannot influence the behavior of the team.
C) Innate social ability is the only determinant of team behavior.
D) Team leaders should discourage conflict in order to foster collaboration.
Q3) The three collaboration drivers have equal importance for all types of collaborations.
A)True
B)False
Q4) Which of the following is true about conflicts in a collaborative environment?
A) Collaborative work is possible only in the absence of conflicts.
B) A team formed of rational people will not have conflicts.
C) Personal criticism of a team member is a method of productive conflict.
D) Unwillingness to engage in conflicts will lead to failure.
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Chapter 14: Using Collaboration Information Systems
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Sample Questions
Q1) Which of the following is a technology used to place content on a shared file server in a company?
A) FTP
B) TCP
C) multiparty text chat
D) version control
Q2) ________ tracks changes to documents and provides features and functions to accommodate concurrent work.
A) Version management
B) Workflow regulation
C) Workspace management
D) Content regulation
Q3) Why should a team choose to use a collaboration information system?
Q4) Which of the following tools provides version management while sharing content?
A) shared files on servers
B) wikis
C) emails with attachments
D) FTP
Q5) Explain synchronous and asynchronous communications in organizations with examples.
17
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Chapter 15: Information Systems and Decision Making
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Sample Questions
Q1) The ________ step in the decision-making process involves evaluating the results of a decision and repeating the process to correct flaws.
A) review
B) choice
C) implementation
D) alternatives formulation
Q2) Weather forecasting is an unstructured decision process because weather itself is an unstructured phenomenon.
A)True
B)False
Q3) Data analysis applications can be used in the intelligence gathering phase of the decision-making process.
A)True
B)False
Q4) A formula for computing the reorder quantity of an item in inventory is an example of a structured decision process.
A)True
B)False
Q5) Discuss the relationship between decision levels and decision processes.
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Chapter 16: Knowledge Management and Expert Systems
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Sample Questions
Q1) The programs in an expert system that process a set of rules are known as
A) podcasts
B) portals
C) blogs
D) shells
Q2) Which of the following is true about blogs?
A) Blogs can be an effective way of publishing podcasts.
B) Blogs are important only for knowledge sharing.
C) Blogs are usually short and focused on a specific problem.
D) Blogs are not open-ended.
Q3) An insurance company scans every document it receives from customers and stores those documents as part of its client-processing application.This is an example of a knowledge management system.
A)True
B)False
Q4) Knowledge management can be used to reduce costs and streamline operations.
A)True
B)False
Q5) How do expert systems benefit organizations? What are their disadvantages?
Page 19
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Chapter 17: Introduction to Microsoft Excel
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Sample Questions
Q1) In Excel,the Review tab can be used for ________.
A) creating more complex formulas
B) filtering and sorting data in the spreadsheet
C) tracking changes and making comments
D) formatting the page, often for printing
Q2) In Microsoft Excel,which of the following tabs can be used for filtering and sorting the information in your spreadsheet?
A) Data
B) Add-ins
C) Formula
D) Home
Q3) The rows in Excel spreadsheet are identified by letters,and the columns are identified by numbers.
A)True
B)False
Q4) Orientation refers to whether the worksheet is printed upright or sideways on the page.
A)True
B)False
Q5) The real power of Excel lies in its amazing computational capability.Explain.
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Chapter 18: Preparing a Computer Budget Using Excel
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Sample Questions
Q1) The first step in preparing a budget for department hardware expense is to ________.
A) determine the base requirements
B) determine the computer workloads
C) assess employees' performance
D) create job categories
Q2) Describe the two types of video display monitors.
Q3) When preparing a budget for department hardware expense,after forecasting requirement changes during the budget period,you should ________.
A) determine if your department will be charged for overhead expenses
B) determine the hardware and software requirements for the team
C) identify the types of workloads that employees perform
D) determine the base requirements for the team
Q4) ATA-100 is the channel standard used to represent a disk.What does the number 100 indicate here?
A) The maximum transfer rate of the disk is 100 MB per second.
B) The disk has 100 circles per mm of its diameter.
C) The disk's rotation speed is 100 cycles per second.
D) The total disk space of the disk is 100 GB.
Q5) Briefly describe the variations in optical disks.
Page 21
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Chapter 19: Database Design
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Sample Questions
Q1) The general goal of normalization is to ________.
A) create a copy of an existing table
B) construct tables such that every table has a similar topic
C) convert two or more tables into a single table
D) construct tables such that every table has a single topic
Q2) A database model can be transformed into a database design only after the users have approved and validated it.
A)True
B)False
Q3) Which of the following is true for data models?
A) An identifier's value is associated with every entity in the data model.
B) An attribute is some thing that the users want to track.
C) Entities have attributes that describe characteristics of the entity.
D) The relationships between entities are known as attributes.
Q4) The maximum number of entities that can be involved in a relationship is known as maximum cardinality.
A)True
B)False
Q5) How is a data model transformed into a database design?
Q6) Explain the difference between maximum and minimum cardinality.
Page 22
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Chapter 20: Using Microsoft Access 2010
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Sample Questions
Q1) In Microsoft Access,different attributes are referred to as ________.
A) data
B) keys
C) entities
D) fields
Q2) An underlined attribute is the primary key and an italicized attribute is a foreign key.
A)True
B)False
Q3) In Microsoft Access,relationships can be defined by selecting the Database Tools tab.
A)True
B)False
Q4) Explain the procedure for establishing a relationship between two tables in Microsoft Access.
Q5) Unlike Microsoft Excel,users cannot key in data to Microsoft Access cells.
A)True
B)False
Q6) What steps must a database designer take before using a DBMS?
Q7) How can a user generate reports in Microsoft Access?
Page 23
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Chapter 21: Using Excel and Access Together
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Q1) Access queries cannot be used to calculate averages of table values.
A)True
B)False
Q2) How can you use Excel to graph Access data?
Q3) Explain the procedure for creating graphs in Microsoft Excel.
Q4) Delimited text files can be imported to Microsoft Access by selecting the ________ tab.
A) Home
B) Create
C) Database Tools
D) External Data
Q5) Excel cannot be used to perform calculations on data imported from Access.
A)True
B)False
Q6) A user can produce two different reports from a single set of Excel data,by importing this data into Access and using the Access report generator.
A)True
B)False
Q7) What are delimited text files?
Q8) Explain the significance of using Access and Excel together.
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Chapter 22: Remote, Nomadic, and Mobile Systems
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Sample Questions
Q1) Which of the following is an example of mobile access?
A) a professional accessing a network at work while at home or on vacation
B) the use of teleconferencing, Webinars, and videoconferencing, to facilitate collaboration
C) a businessman accessing the Web or email while riding in a train or on an airplane
D) the use of cameras and motion-sensing equipment to issue tickets for red light and speeding violations
Q2) ________ refers to the use of networked computers while in motion.
A) Remote access
B) Mobile access
C) Remote desktop software
D) Nomadic access.
Q3) If a computer is a virtual client in the cloud,everything is always synchronized because there's only one version.
A)True
B)False
Q4) Mobile access refers to the use of networked computers while in motion.
A)True
B)False
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Chapter 23: Functional Processes, Applications, and Systems
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Q1) Which of the following includes the planning of materials,personnel,and machinery used in the manufacturing process?
A) materials requirement planning
B) materials resource planning
C) master production schedule
D) manufacturing resource planning
Q2) Compensation activities support retirement plans,company stock purchases,and stock options and grants.
A)True
B)False
Q3) Operations applications are particularly prominent for non-manufacturers such as wholesalers and retailers.
A)True
B)False
Q4) What are functional processes and functional applications?
Q5) What are the functions of modern human resources (HR)applications? How do they differ from first-era HR applications?
Q6) What are the major functions of accounting applications?
Q7) Explain just-in-time (JIT)inventory policy.
26
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Chapter 24: Enterprise Resource Planning (ERP)Systems
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Sample Questions
Q1) Which of the following stands true for ERP application programs?
A) An ERP application program contains the company's operational data.
B) There are virtually no limits to how much configuration can be done in an ERP application program.
C) Custom programming of ERP application programs is expensive both initially and in long-term maintenance.
D) In order to meet varying customer requirements, development teams have to change the program code of ERP application programs.
Q2) Explain ERP application programs.
Q3) Payroll,time,and attendance are examples of ________.
A) manufacturing activities
B) CRM activities
C) human resources activities
D) accounting activities
Q4) Explain how organizations of different sizes use ERP differently.
Q5) Microsoft relies heavily on its internal salesforce to create customer solutions using the Dynamics platform.
A)True
B)False
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Chapter 25: Supply Chain Management
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Sample Questions
Q1) Raw materials are not considered as inventory in the supply chain.
A)True
B)False
Q2) Erratic consumer demand is the major reason for the bullwhip effect.
A)True
B)False
Q3) The phenomenon in which the variability in the size and timing of orders increases at each stage up the supply chain is referred to as the ________.
A) synergistic effect
B) flanging effect
C) stack effect
D) bullwhip effect
Q4) Every supply chain has four basic components: suppliers,manufacturers,distributors,and retailers.
A)True
B)False
Q5) Use of information systems can increase the bullwhip effect.
A)True
B)False
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Q1) Which of the following is an example of a UGC used as a bait for advertising?
A) www.youtube.com
B) www.amazon.com
C) www.woodenboat.com
D) www.msdn.com
Q2) Social networking applications can be used for operations and management functions.
A)True
B)False
Q3) ________ refers to any activity that an entity (individual,project,or organization)takes with entities with which it is related.
A) Knowledge tagging
B) Social networking
C) Enterprise bookmarking
D) Lateral diffusion
Q4) Twitter is a(n)________ application.
A) Oracle
B) Web 2.0
C) TCP/IP
D) mashup
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Chapter 27: Database Marketing
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Q1) A customer obtains an RFM score of 555.This means that the customer is very important to the seller.
A)True
B)False
Q2) A shop finds that the M score of a customer is 1.This means that the customer has paid high dollar value to the shop.
A)True
B)False
Q3) In market-basket terminology,a conditional probability estimate is referred to as
A) support
B) cohesion
C) confidence
D) chance
Q4) Decision-tree analysis is a data-mining technique that requires a high degree of supervision.
A)True
B)False
Q5) What is database marketing?
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Chapter 28: Reporting Systems and OLAP
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Q1) Explain report authoring,management,and delivery.
Q2) Users are not allowed to alter the format of OLAP reports.
A)True
B)False
Q3) Reporting systems use dedicated indexing systems instead of metadata to prepare and deliver reports to the proper users on a timely basis.
A)True
B)False
Q4) Pull report refers to ________.
A) a report that takes hours for creation
B) a report about the functioning of the system
C) a report generated by user request
D) a report prepared from the underlying data
Q5) Users can declare that they wish to receive notification of events,say,via email or on their cell phones.These kinds of reports are termed as ________.
A) datums
B) RFM
C) OLAP reports
D) alerts
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Chapter 29: Geographic Information Systems
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Q1) ________ run and maintain the GIS.
A) Field personnel
B) Casual users
C) Developers
D) Operations personnel
Q2) Application-specific programs are different from application programs for database systems.
A)True
B)False
Q3) Operations personnel commonly use GIS data.
A)True
B)False
Q4) When point based spatial data are aggregated into regions and the results depend on how the regions are defined unit problem occurs.
A)True
B)False
Q5) A datum is a technique for placing locations on the surface on the earth onto a flat surface.
A)True
B)False
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Chapter 30: Business Process Management
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Q1) In which of the following situations may credit checking be the first step in the procedure of processing an order?
A) during recession
B) during a merger
C) during an acquisition
D) during an amalgamation.
Q2) In the existing business order process,________ represent decisions and usually contain a question that can be answered with yes or no.
A) squares
B) dotted arrows
C) diamonds
D) solid arrows
Q3) Which of the following is an example of a functional scope?
A) bills receivable
B) enterprise resource management
C) accounts payable
D) customer relationship management
Q4) How do process designers improve business processes?
Q5) How does BPM relate to SDLC?
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Chapter 31: Systems Development Project Management
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39 Verified Questions
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Source URL: https://quizplus.com/quiz/20775
Sample Questions
Q1) The term ________ refers to a set of management policies,practices,and tools that developers use to maintain control over the project's resources.
A) perceptual mapping
B) coordination control
C) critical path analysis
D) configuration control
Q2) With respect to WBS,________ means to define the system boundaries.
A) Gantt chart
B) critical path
C) baseline
D) scope
Q3) ________ is a knowledge area that concerns contracts with outside vendors for services,materials,and outsourcing of functions.
A) Communications management
B) Quality management
C) Project integration
D) Procurement management.
Q4) What are the characteristics of large-scale systems development projects?
Q5) What is a critical path? How is a critical path analysis done?
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Chapter 32: Outsourcing
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Source URL: https://quizplus.com/quiz/20773
Sample Questions
Q1) A Web storefront is a form of ________ outsourcing.
A) computer hardware
B) software
C) application
D) entire business function.
Q2) A Web storefront is a form of outsourcing an entire business function.
A)True
B)False
Q3) Which of the following is a disadvantage of outsourcing?
A) loss of control
B) inability to ensure a certain level of quality
C) takes up too much management time
D) high implementation risk
Q4) Which of the following is an advantage of outsourcing?
A) It allows the organization greater control.
B) It guarantees quality and risk reduction.
C) It can be an easy way to gain expertise.
D) It allows for an easy exit.
Q5) How can outsourcing reduce risk?
Q6) What are the management advantages of outsourcing?
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Chapter 33: International MIS
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Sample Questions
Q1) Which of the following is true regarding the challenges of international information system management?
A) Standardizing business processes is a good method to overcome the challenges posed by international information system management.
B) Running hardware in different countries poses a problem.
C) The procedures for using a customer relationship management remain the same irrespective of the country where it is used.
D) The purpose and the scope of a system are determined in the requirement analysis stage of the software development life cycle.
Q2) ________ database processing refers to the processing of a single database that resides in multiple locations.
A) Clustered
B) Distributed
C) External
D) Hypermedia
Q3) Internationalization has a huge impact on computer hardware.
A)True
B)False
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