Information Technology in Business
Exam Answer Key
Course Introduction
Information Technology in Business explores the critical role that technology plays in modern organizations, emphasizing how information systems support business operations, decision-making, and strategic objectives. The course covers foundational concepts in information technology, including hardware, software, networks, databases, and cybersecurity, along with the ways these components integrate to drive efficiency and innovation. Students will examine real-world cases illustrating the impact of IT on productivity, customer service, and competitive advantage, and will also discuss ethical and managerial issues related to IT implementation. By the end of the course, students will gain practical insights into leveraging information technology to solve business problems and enable organizational growth.
Recommended Textbook
Processes Systems and Information An Introduction to MIS 3rd Edition by McKinney Jr
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12 Chapters
1356 Verified Questions
1356 Flashcards
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Page 2
Chapter 1: The Importance of MIS
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119 Verified Questions
119 Flashcards
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Sample Questions
Q1) Miguel proposes a new design idea for an automobile to his boss.He illustrates the model through a presentation,describes how the firm could profit from it,and how it meets customers' needs.Which of Reich's four critical skills is Miguel exhibiting?
A) abstract reasoning
B) systems thinking
C) collaboration
D) process orientation
Answer: A
Q2) What conditions create high competition from industry rivals?
Answer: The competition from industry rivals,also called copycats,is high when rivals compete with each other using price discounting,new products,and service improvements.Competition from rivals is particularly high when competitors are numerous,when industry growth is slow, and when exit barriers are high.
Q3) An organization's goals and objectives are determined by its:
A) industry structure
B) value chains
C) competitive structure
D) information systems
Answer: C
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Page 3
Chapter 2: Business Processes, Information Systems, and Information
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128 Verified Questions
128 Flashcards
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Sample Questions
Q1) Explain the reasons for the need of sufficient data.
Answer: Data needs to be sufficient for the purpose for which it is generated,but just barely so.We are inundated with data; one of the critical decisions that each of us make each day is what data to ignore.The higher an individual rises into management,the more data he/she will be given and,because there is only so much time,the more data he/she will need to ignore.So,data should be sufficient,but just barely.
Q2) A(n)________ is referred to as a sequence of activities for accomplishing a function.
A) value chain
B) information system
C) business process
D) repository
Answer: C
Q3) List the characteristics of structured processes.
Answer: The characteristics of structured processes are: - They are formally defined processes. - Process change is slow and difficult. - Control is critical. - Efficiency and effectiveness are important. - Procedures are prescriptive. - Innovation is not expected.
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Page 4
Chapter 3: Networks and the Cloud
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Sample Questions
Q1) A special-purpose computer that receives and transmits wired traffic on the LAN is a/an:
A) SOHO LAN
B) internet
C) switch
D) cellular network
Answer: A
Q2) What is a login server? What is the role of the DBMS with a log in server?
Answer: A login server is an app program that runs on a server-tier computer.A login server receives requests from users via the Web server,takes some action,and returns a response to the users via the Web server.Typical login server functions are to obtain user names and pass-words and compare them to credentials stored in the database.When you supply your user name and password and click submit,the login server sends your credentials to the DBMS and asks the DBMS to look through the database of accounts to determine if there is a match.If none is found the DBMS will reply to the login server that no match was found; if a match is found the login server will tell the Web server to send you to the page.
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Page 5
Chapter 4: Database Processing
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124 Flashcards
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Sample Questions
Q1) Entities in a data model have ________ that describe the characteristics of the entity.
A) characters
B) primary keys
C) codes
D) attributes
Q2) A student management system allows students to have multiple majors,and advisers are assigned to handle multiple students and courses.This is an example of a(n)________ relationship.
A) 1:N
B) 1:1
C) N:M
D) M:1
Q3) ________ is both a DBMS and an application development product.
A) Paradox
B) Access
C) Enterprise DBMS
D) IBM's DB2
Q4) What are the steps involved in transforming a data model into a relational database design?
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Chapter 5: Information Systems Security
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117 Verified Questions
117 Flashcards
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Sample Questions
Q1) Few individuals take security as seriously as they should,and most fail to implement even low-cost safeguards.
A)True
B)False
Q2) The preventative measures used by organizations to reduce IS security are called:
A) encryption
B) avoidance
C) safeguards
D) risks
Q3) Every organization should have an incident response plan as part of the security program.
A)True
B)False
Q4) What is a firewall and how do they work? What are two types of firewalls?
Q5) In most cases,companies can screen vendor,partner personnel and public users.
A)True
B)False
Q6) What are five human safeguards that can protect against security threats? Prove a brief description for each.
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Chapter 6: Using Is to Improve Processes
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116 Flashcards
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Sample Questions
Q1) A department uses its own system because it can be purchased and implemented more quickly than most enterprise solutions.
A)True
B)False
Q2) Which of the following primary activities of a value chain is responsible for receiving,storing,and disseminating product inputs?
A) service
B) operations
C) inbound logistics
D) sales and marketing
Q3) ________ concern resource use and include planning,assessing,and analyzing the resources used by the company in pursuit of its objectives.
A) Managerial processes
B) Operational processes
C) Transactional processes
D) Strategic processes
Q4) Every business process has one or more possible objectives.
A)True
B)False
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Chapter 7: Supporting Processes With ERP Systems
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) Material requirements planning provided financial tracking capabilities and the opportunity to schedule equipment and facilities.
A)True
B)False
Q2) What are information silos? What problems do they cause in a database?
Q3) Enterprise resource planning vendors outside of Tier 1 are establishing a strong niche in the industry by focusing on ________.
A) preconfigured platforms
B) industry-specific systems
C) standardized processes
D) fully-featured products
Q4) What are the individual-related issues faced by enterprise resource planning (ERP)implementation teams?
Q5) Tier 1 enterprise resource planning vendors such as SAP and Oracle are more appealing to large firms due to ________.
A) opportunities for corporate-wide standardization
B) industry-specific systems
C) solutions for specific business functions
D) pay-as-you-go cloud services
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Chapter 8: Supporting the Procurement Process With SAP
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Sample Questions
Q1) Which of the following is the first step in implementing an ERP system?
A) selecting an ERP vendor
B) creating a single inventory database
C) assessing the industry structure
D) configuring the ERP software
Q2) Supply chain processes are improved when processes share data.
A)True
B)False
Q3) Prior to the implementation of SAP,the warehouse manager was responsible for the maintenance of inventory levels.
A)True
B)False
Q4) The ________ effect occurs when companies order more supplies than are needed due to a sudden change in demand.
A) just-in-time
B) roll-up
C) bullwhip
D) Doppler
Q5) Describe raw materials inventory and finished goods inventory.
Q6) What are the typical procurement objectives of an organization?
Page 10
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Chapter 9: Supporting the Sales Process With SAP
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102 Verified Questions
102 Flashcards
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Sample Questions
Q1) Describe the concept of social CRM.
Q2) E-commerce reduces the flow of price data.
A)True
B)False
Q3) SAP achieves process synergy by designing processes to work together.
A)True
B)False
Q4) In an organization that has implemented SAP,the accounting department receives a message that it can bill a customer for a sale when the ________.
A) order is picked and packed at the warehouse
B) sales order is approved in SAP
C) sales order is generated in SAP
D) warehouse posts the goods issue in SAP
Q5) The Sales process is just one of the many CRM processes that SAP can support. A)True
B)False
Q6) What are the ways that E-Commerce Improve Market Efficiency?
Q7) Explain how delays in the process before SAP affected checking the credit of new customers.
Page 11
Q8) What are the benefits of implementing SAP on a typical sales process?
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Chapter 10: Collaboration and IS
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Sample Questions
Q1) ________ is an IS from Microsoft which includes Skype,Exchange (email),and SharePoint.
A) Office 365
B) Microsoft OneDrive
C) Microsoft Access
D) Windows Live
Q2) A Gmail account is essential to edit a document stored in Google Drive.
A)True
B)False
Q3) Users have explicit control over checking documents in iteration-management systems such as Microsoft OneDrive.
A)True
B)False
Q4) Rules about who can do what to which data are codified in procedures.
A)True
B)False
Q5) Organizations typically select Office 365 as the preferred collaboration tool when cost is the only factor.
A)True
B)False
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Chapter 11: Social Media and IS
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Sample Questions
Q1) Which of the following statements is true about businesses,in the context of the control they possess on social media processes?
A) Businesses must share the control with application providers.
B) Social media processes are controlled by the businesses.
C) Businesses have the complete control to determine process objectives.
D) Process objectives can be changed at the will of the business using it.
Q2) Users who promote a social media information system are referred to as ________.
A) crowd sources
B) mashups
C) prosumers
D) intermediaries
Q3) Describe how social media information systems help an organization's customer service process.
Q4) What are the two categories of social media data?
Q5) A hashtag makes it easier to search for a keyword given to a piece of data by its creator.
A)True
B)False
Q6) What are the three objectives of building social capital?
Q7) How do social media information systems support content sharing?
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Chapter 12: Business Intelligence and IS
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126 Flashcards
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Sample Questions
Q1) Big Data information systems are similar in data and software in comparison to routine-sized databases.
A)True
B)False
Q2) A credit card provider uses a software to determine the likelihood of customers defaulting on their payments.The software assigns a credit score to each customer based on their past transactional records.This software is an example of a ________ system.
A) project management
B) business intelligence
C) collaboration
D) budgeting
Q3) Market basket analysis predicts cross-selling opportunities.
A)True
B)False
Q4) With Big Data,the auditing process no longer needs to sample a subset of transactions; it can examine every transaction.
A)True
B)False
Page 14
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