Information Technology Fundamentals
Final Exam Questions
Course Introduction
Information Technology Fundamentals provides a comprehensive introduction to the essential concepts, tools, and technologies that underpin modern computing environments. This course covers the basics of computer hardware, software, networks, and security, as well as operating systems, database fundamentals, and system development. Students will gain foundational knowledge in topics such as data representation, internet technologies, troubleshooting, and the ethical and societal impacts of IT. Through practical exercises and real-world examples, learners will develop the skills necessary to navigate and support information systems across various organizational settings.
Recommended Textbook Essentials of MIS Global 11th Edition by
Kenneth C.; Laudon
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Page 2
Chapter 1: Information Systems in Global Business Today
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Q1) You need to know something about the hierarchy and culture of the company in order to understand how a specific business firm uses information systems
A)True
B)False
Answer: True
Q2) The three principal levels within a business organization hierarchy are
A) senior management, operational management, and service workers.
B) senior management, middle management, and operational management.
C) senior management, operational management, and information systems.
D) senior management, middle management, and service workers.
E) senior management, data workers, and service workers.
Answer: B
Q3) An example of a business using information systems to attain operational excellence is
A) Wal-Mart's Retail Link system.
B) the Mandarin Oriental hotel's customer-preference tracking system.
C) Verizon's Web-based digital dashboard.
D) Apple Inc.'s iPod.
E) Citibank's ATMs.
Answer: A
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Chapter 2: Global E-Business and Collaboration
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Sample Questions
Q1) Decision-support systems are most commonly used by the operations management level of an organization.
A)True
B)False
Answer: False
Q2) ________ is a collaboration tool that supports remote (different place), synchronous (same time) collaboration.
A) Video conferencing
B) E-mail
C) A MUD
D) A wall display
E) A virtual world
Answer: A
Q3) All of the following statements regarding IBM Notes are true except which one?
A) It began as an e-mail and messaging client.
B) It is a widely used collaboration tool at larger firms.
C) It provides capabilities for wikis and microblogging.
D) It provides tools for full version control of all company documentation.
E) It is designed to provide security for sensitive corporate information.
Answer: A
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Chapter 3: Information Systems, Organizations, and Strategy
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Sample Questions
Q1) You are consulting for a cosmetics distributor who is interested in determining the benefits it could achieve from implementing new information systems. What will you advise as the first step?
A) Identify the business ecosystem the distributor is in.
B) Implement a strategic transition to the new system.
C) Perform a strategic systems analysis.
D) Benchmark existing systems.
E) Set up a strategic transition.
Answer: C
Q2) As discussed in the chapter opening case, which of the four generic strategies did T.J. Maxx employ to combat the competition offered by Target, Kohls, Walmart, Macy's and pure online stores likeRue LaLa and Gilt Groupe?
A) market niche focus
B) customer and supplier intimacy
C) network-based strategy
D) product synergies
E) efficient customer response
Answer: A
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Chapter 4: Ethical and Social Issues in Information Systems
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Q1) ________ is a new data analysis technology that finds hidden connections between data in disparate sources.
A) HIPAA
B) FIP
C) NORA
D) COPPA
E) Spyware
Q2) ________ prohibits an organization from collecting any personal information unless the individual specifically takes action to approve information collection and use.
A) A legal safe harbor
B) The opt-in model
C) The FIP set of guidelines
D) P3P
Q3) "Look and feel" copyright infringement lawsuits are concerned with
A) the distinction between tangible and intangible ideas.
B) the distinction between an idea and its expression.
C) using the graphical elements of another product.
D) using the creative elements of another product.
E) preventing the use of another product's graphical user interface.
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Page 6
Chapter 5: It Infrastructure and Emerging Technologies
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Q1) A recent addition to the mobile digital platform is
A) quantum computing.
B) wearable computing devices.
C) cloud computing.
D) grid computing.
E) consumerization of IT.
Q2) What are the drawbacks of cloud computing? Do you think these ever outweigh the benefits, and if so, in what cases?
Q3) At what percent of capacity do most servers operate?
A) 100%
B) 80-90%
C) approximately 70 percent
D) 40-50%
E) 15-20%
Q4) Distinguish between cloud computing, green computing, and quantum computing.
Q5) Enterprise infrastructure requires software that can link disparate applications and enable data to flow freely among different parts of the business.
A)True
B)False
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Chapter 6: Foundations of Business Intelligence: Databases and Information Management
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Q1) In a client/server environment, a DBMS is located on a dedicated computer called a Web server.
A)True
B)False
Q2) Data scrubbing is a more intensive corrective process than data cleansing.
A)True
B)False
Q3) ________ tools are used to analyze large unstructured data sets, such as e-mail, memos, survey responses, etc., to discover patterns and relationships.
A) OLAP
B) Text mining
C) In-memory
D) Clustering
E) Classification
Q4) A database server is software that handles all application operations between browser-based computers and a company's back-end business applications or databases.
A)True
B)False
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Chapter 7: Telecommunications, the Internet, and Wireless Technology
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Q1) Which type of network treats all processors equally and allows peripheral devices to be shared without going to a separate server?
A) MAN
B) wireless
C) LAN
D) Windows domain network
E) peer-to-peer
Q2) The concept of a future Web in which it is commonplace for everyday objects to be connected, controlled or monitored over the Internet is called
A) the Internet of things.
B) the Semantic Web.
C) Internet2.
D) a 3-D Web.
E) Web 2.0.
Q3) Fiber-optic cable is more expensive and harder to install than wire media.
A)True
B)False
Q4) How does packet switching work?
Q5) What are the business advantages of using voice over IP (VoIP) technology?
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Chapter 8: Securing Information Systems
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Q1) Using numerous computers to inundate and overwhelm the network from numerous launch points is called a(n) ________ attack.
A) DDoS
B) DoS
C) SQL injection
D) phishing
E) botnet
Q2) You can test software before it is even written by conducting a walkthrough.
A)True
B)False
Q3) Electronic data are more susceptible to destruction, fraud, error, and misuse because information systems concentrate data in computer files that A) are easily decrypted.
B) can be opened with easily available software.
C) may be accessible by anyone who has access to the same network.
D) are unprotected by up-to-date security systems.
E) are rarely validated.
Q4) Explain how an SQL injection attack works and what types of systems are vulnerable to this type of attack.
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Chapter 9: Achieving Operational Excellence and Customer
Intimacy: Enterprise Applications
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Q1) Supply chain execution systems enable the firm to generate demand forecasts for a product and to develop sourcing and manufacturing plans for that product.
A)True
B)False
Q2) Which of the following is not an example of next-generation enterprise applications?
A) open-source solutions
B) social CRM
C) solutions incorporating SCM
D) solutions incorporating SOA
E) cloud solutions
Q3) A company's suppliers, supplier's suppliers, and the processes for managing relationships with them is the
A) supplier's internal supply chain.
B) external supply chain.
C) upstream portion of the supply chain.
D) downstream portion of the supply chain.
E) onstream portion of the supply chain.
Q4) Identify at least four benefits and four challenges of enterprise systems.
Page 11
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Chapter 10: E-Commerce: Digital Markets, Digital Goods
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Q1) Price transparency refers to the ability of consumers to discover what merchants actually pay for products.
A)True
B)False
Q2) ________ describes the concept that a large group of people is better at making good decisions than a single person.
A) The wisdom of crowds
B) Outsourcing
C) Crowdsourcing
D) Social graphing
E) Social search
Q3) A marketplace extended beyond traditional boundaries and removed from a temporal and geographic location is called a(n)
A) exchange.
B) marketspace.
C) online marketplace.
D) e-hub.
E) net marketplace.
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Chapter 11: Managing Knowledge
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Q1) What is the difference between a neural network, fuzzy logic, and genetic algorithms? Which would be most useful to an organization of astronomers analyzing gamma ray emissions reaching Earth?
Q2) Expert systems capture the knowledge of skilled employees in the form of a set of rules in a software system that can be used by others in the organization.
A)True
B)False
Q3) What is knowledge management? What types of knowledge might a company such as a taxi service have, and could a taxi service benefit from knowledge management?
Q4) Which of the following is not a typical component or capability of an enterprise content management system?
A) LMS
B) social networking tools
C) tagging tools
D) digital asset management
E) KWS
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Chapter 12: Enhancing Decision Making
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Q1) When there is no well-understood or agreed-on procedure for making a decision, it is said to be
A) undocumented.
B) unstructured.
C) documented.
D) semistructured.
E) ad-hoc.
Q2) Describe the balanced scorecard model and its role in ESS.
Q3) GDSS
A) are designed to allow meeting attendees to share their thoughts in real-time with their peers.
B) support decisions that require knowledge about the geographic distribution of resources.
C) are typically used with geographically dispersed attendees.
D) implement structured methods for organizing and evaluating ideas.
E) provide tools that allow managers to visualize data.
Q4) What is the business value of a DSS?
Q5) Big data is commonly used to analyze and predict consumer preferences.
A)True
B)False
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Chapter 13: Building Information Systems
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Q1) In order, what are the first three steps in BPM?
A) 1. identifying processes for change, 2. analyzing existing processes, 3. designing the new process.
B) 1. analyzing existing processes, 2. identifying processes for change, 3. designing the new process.
C) 1. identifying processes for change, 2. designing the new process, 3. implementing the new process.
D) 1. analyzing processes to change, 2. designing the new process, 3. measuring the optimized process.
E) 1. designing new processes, 2. analyzing existing processes, 3. identifying processes for change.
Q2) In the traditional systems development lifecycle, end users
A) are important and ongoing members of the team from the original analysis phase through maintenance.
B) are important only in the testing phases.
C) have no input.
D) are limited to providing information requirements and reviewing the technical staff's work.
E) control the development of the system.
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Page 15
Chapter 14: Managing Projects
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Q1) The ________ reviews and approves plans for systems in all divisions.
A) project management group
B) project team
C) IS steering committee
D) corporate strategic planning committee
E) chief executive officer (CEO)
Q2) A(n) ________ is a method for deciding among alternative systems based on a system of ratings for selected objectives.
Q3) An example of using an external integration tool would be to
A) define task dependencies.
B) include user representatives as active members of the project team.
C) create a PERT chart.
D) hold frequent project team meetings.
Q4) Which of the following project management variables indicates how well the project satisfies management objectives?
A) goals
B) risk
C) quality
D) scope
E) cost
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Chapter 15: Managing Global Systems
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Q1) Which of the following is not one of the principal management challenges in developing global systems?
A) encouraging local users to support global systems
B) coordinating applications development
C) defining an acceptable test plan
D) agreeing on common user requirements
E) introducing changes in business processes
Q2) Of the following, which is one of the central principles recommended in this chapter for a firm organizing itself for international business?
A) Organize value-adding activities along lines of comparative advantage.
B) Establish multiple offices for international systems and a global CIO position.
C) Disperse production and marketing to regional centers and establish a single center for world headquarters and strategic management.
D) Develop and operate systems units at the international level first.
E) Centralize production, but decentralize marketing and sales to be close to the customer.
Q3) How does the Internet benefit the development of a global information system? Should all global systems be based on the Internet?
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