Information Technology Fundamentals
Exam Materials
Course Introduction
Information Technology Fundamentals introduces students to the essential concepts and components of modern computing systems. The course covers topics such as computer hardware, software, operating systems, networking, the Internet, cybersecurity, and data management. Students gain a foundational understanding of how technology supports business processes, problem solving, and communication in various environments. Emphasis is placed on the practical application of IT concepts, digital literacy, and the responsible use of technology, preparing students for further study or entry-level roles in the information technology field.
Recommended Textbook
Business Driven Technology 5th Edition by Paige Baltzan
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20 Chapters
1007 Verified Questions
1007 Flashcards
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Page 2
Chapter 1: Business Driven Technology
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Which of the following provides an example of information?
A) Who is customer number 12345XX?
B) What is product number 12345XX?
C) What customer number is Bob Smith?
D) What is my worst-selling product?
Answer: D
Q2) Greg works for Geneva Steel Corporation.Greg's duties include managing the overall processes for the company and transforming the steel resources into goods.Which department would Greg most likely work in?
A) Accounting Manager.
B) Operations Manager.
C) Marketing Manager.
D) CIO.
Answer: B
Q3) Which of the following does not offer a good example of a system?
A) A car.
B) A laptop.
C) The light-rail tram.
D) A pencil.
Answer: D
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Chapter 2: Identifying Competitive Advantages
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116 Verified Questions
116 Flashcards
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Sample Questions
Q1) The __________ chain consists of all parties involved,directly or indirectly,in obtaining raw materials or a product.
Answer: Supply
Q2) What is a feature of a product or service that customers have come to expect and that entering competitors must match if they want to survive?
A) Significant barrier.
B) Entry barrier.
C) Product differentiation.
D) Entry chain.
Answer: B
Q3) Which of the following offers an example where Porter's five forces are mostly strong and competition is high?
A) A dog-walking business.
B) A ski resort.
C) A professional hockey team.
D) All of these.
Answer: A
Q4) Apple utilized the first-mover ________ with its iPod product. Answer: Advantage
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Chapter 3: Strategic Initiatives for Implementing Competitive Advantages
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42 Verified Questions
42 Flashcards
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Sample Questions
Q1) What is a business process?
A) The analysis and redesign of workflow within and between enterprises.
B) A standardized set of activities that accomplish a specific task, such as processing a customer's order.
C) Integrates all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprise-wide information on all business operations.
D) None of these.
Answer: B
Q2) Supply chain _________ is the product delivery processes and elements,including orders,warehouses,carriers,defective product returns,and invoicing.
Answer: Logistics
Q3) Supply chain _________ is the schedule for production activities,including testing,packaging,and preparation for delivery.
Answer: Operation
Q4) Supply chain _________ is the strategy for managing all the resources required to meet customer demand for all products and services.
Answer: Strategy
5
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Chapter 4: Measuring the Success of Strategic Initiatives
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59 Flashcards
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Sample Questions
Q1) What type of metrics includes number back order,customer order promised cycle time,and customer order actual cycle time?
A) CRM metrics
B) SCM metrics
C) BPR metrics
D) ERP metrics
Q2) A(n)____________ is a count of the number of people who visit one site and click on an advertisement that takes them to the site of the advertiser.
Q3) What type of metrics includes number of prospective customers,number of new customers,and number of retained customers?
A) CRM metrics
B) SCM metrics
C) BPR metrics
D) ERP metrics
Q4) Which of the following is a type of metric based on website data?
A) Number of visits to a website
B) Number of abandoned registrations
C) Number of abandoned shopping carts
D) All of these
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Chapter 5: Organizational Structures That Support
Strategic Initiatives
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Sample Questions
Q1) __________ is the right to be left alone when you want to be,to have control over your own personal possessions,and to not be observed without your consent.
Q2) Who is responsible for ensuring the throughput,speed,accuracy,availability,and reliability of an organization's information technology?
A) CIO
B) CPO
C) CTO
D) CSO
Q3) Discuss the reasons why privacy issues lose trust for ebusinesses.
Q4) What gives a person the legal right to use copyrighted material in certain situations?
A) Intellectual property
B) Copyright
C) Pirated software
D) Fair use doctrine
Q5) Describe the gap between business personnel and IT personnel and what an organization can do to close this gap.
Q6) ________ software is manufactured to look like the real thing and sold as such.
Page 7
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Chapter 6: Valuing Organizational Information
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Sample Questions
Q1) What is one of the biggest pitfalls associated with real-time information?
A) It is only available to high-level executives due to the expense.
B) It is only available in aggregate levels of granularity.
C) It continually changes.
D) It rarely changes.
Q2) Timely information must be up-to-the-second to be accurate.
A)True
B)False
Q3) What is it called when each transaction,entity,and event is represented only once in the information?
A) Uniqueness
B) Accuracy
C) Consistency
D) Timeliness
Q4) Which of the following is an example of transactional information?
A) Trend projection
B) Sales projection
C) Purchasing stock
D) All of these
Q5) Detail,summary,and _________ are the typical information granularities.
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Chapter 7: Storing Organizational Information Databases
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48 Verified Questions
48 Flashcards
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Sample Questions
Q1) What is a primary key?
A) A field (or group of fields) that uniquely identifies a given entity in a table.
B) A primary key of one table that appears as an attribute in another table and acts to provide a logical relationship between the two tables.
C) Characteristics or properties of an entity.
D) A field (or group of fields) that uniquely identifies a given attribute in a table.
Q2) What is the primary problem with redundant information?
A) It is difficult to determine which values are the most current.
B) It is often inconsistent.
C) It is difficult to determine which values are the most accurate.
D) All of these.
Q3) What refers to how well a system can adapt to increased demands?
A) Scalability
B) Performance
C) Redundancy
D) Information integrity
Q4) Compare relational integrity constraints and business-critical integrity constraints.
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Chapter 8: Accessing Organizational Information Data Warehouse
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Sample Questions
Q1) The data warehouse is a location for all of a business's information.
A)True
B)False
Q2) Which of the following statements is true?
A) The more complete an organization wants to get its information, the less it costs.
B) The more accurate an organization wants to get its information, the less it costs.
C) The less accurate an organization wants to get its information, the more it costs.
D) The more complete and accurate an organization wants to get its information, the more it costs.
Q3) A data warehouse is a _________ collection of information-gathered from many different ___________ databases-that supports business-analysis activities and decision-making tasks.
A) Physical, transactional
B) Physical, operational
C) Logical, transactional
D) Logical, operational
Q4) Data warehousing is about extending the transformation of data into _________.
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Chapter 9: Enabling the Organization Decision Making
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Sample Questions
Q1) A(n)___________ is a simplified representation or abstraction of reality.
Q2) What is drill-down capability?
A) Involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information.
B) The ability to look at information from different perspectives.
C) Enables users to get details, and details of details, of information.
D) Finds the inputs necessary to achieve a goal, such as a desired level of output.
Q3) Sensitivity analysis,what-if analysis,and market-basket analysis are the three quantitative models typically used by a DSS.
A)True
B)False
Q4) What can a model accomplish?
A) Calculate risks
B) Understand uncertainty
C) Manipulate time
D) All of these
Q5) Define the ultimate goal of AI and describe a few current examples of how AI is being used throughout industries.
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Chapter 10: Extending the Organization Supply Chain Management
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28 Verified Questions
28 Flashcards
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Sample Questions
Q1) Materials flow from suppliers and their _______________ suppliers at all levels.
Q2) Deploy in incremental phases and measure and communicate success is one of the keys to success for SCM.
A)True
B)False
Q3) Summarize the best practices for implementing a successful supply chain management system.
Q4) The __________ effect occurs when distorted product demand information passes from one entity to the next throughout the supply chain.
Q5) Which of the following is not one of the five basic components of supply chain management?
A) Plan
B) Source
C) Cost
D) Deliver
Q6) The customers' customer is upstream in the supply chain.
A)True
B)False
12
Q7) Make the sale to ___________ is one of the keys to SCM success.
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Chapter 11: Building a Customer-Centric Organization
Customer Relationship Management
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37 Verified Questions
37 Flashcards
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Sample
Questions
Q1) What is the term that identifies how frequently a customer purchases items?
A) Recency
B) Frequency
C) Monetary value
D) Reporting
Q2) What are the three phases in the evolution of CRM?
A) Recency, analyzing, predicting
B) Reporting, analyzing, predicting
C) Recency, analytical, processes
D) Reporting, analytical, predicting
Q3) What is another term that represents CRM reporting technologies that help organizations identify their customers across other applications?
A) Customer identification
B) Customer segmentation
C) Customer predicting
D) All of these
Q4) List and describe the industry best practices for implementing a successful CRM system.
Page 13
Q5) List and describe several benefits an organization can receive from CRM.
Q6) List and describe the primary forces driving the explosive growth of CRM.
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Page 14
Chapter 12: Integrating the Organization From End-To-End
Enterprise Resource Planning
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26 Verified Questions
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Sample Questions
Q1) Accounting,finance,logistics,and production are the primary users of ___________ systems.
Q2) Compare middleware and enterprise application integration middleware.
Q3) Describe the primary users and primary business benefits of CRM,SCM,and ERP applications.
Q4) To qualify as an ERP system,it must be flexible,modular and open,and comprehensive,and it must extend beyond the company.
A)True
B)False
Q5) Explain the business value of integrating supply chain management,customer relationship management,and enterprise resource planning systems.
Q6) Which of the following occurs when everyone involved in sourcing,producing,and delivering the company's product works with the same information?
A) Eliminates redundancies.
B) Cuts down wasted time.
C) Removes misinformation.
D) All of these.
Q7) Integrations are achieved by using ___________.
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Chapter 13: Creating Innovative Organizations
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80 Flashcards
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Sample Questions
Q1) Computers connected through the __________ can send and receive information,including text,graphics,voice,video,and software.
Q2) What refers to the creation of new kinds of intermediaries that simply could not have existed before the advent of ebusiness,including comparison-shopping sites such as Froogle and bank account aggregation services such as Citibank?
A) Intermediaries
B) Disintermediation
C) Reintermediation
D) Cybermediation
Q3) What is the ability of an organization to tailor its products or services to the customers' specifications?
A) Personalization
B) Long tail
C) Mass customization
D) Information reach
Q4) What is best for an organization's current business could ruin it in the long term.
A)True
B)False
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Page 16
Chapter 14: E-Business
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Sample Questions
Q1) What are the four main types of ebusiness models?
A) Business-to-borrower, business-to-consumer, consumer-to-business, and consumer-to-consumer.
B) Business-to-business, business-to-consumer, consumer-to-business, and consumer-to-consumer.
C) Business-to-business, business collaboration, collective business, and consumer-to-consumer.
D) Ebusiness-to-ebusiness, e business-to-ebusiness, econsumer-to-ebusiness, and econsumer-to-econsumer.
Q2) The Internet marketplace remains mostly free of traditional forms of sales tax,partially because ecommerce law is vaguely defined,making adhering to ___________ rules and laws a challenge for ebusiness.
Q3) The Internet uses such strong security technologies that ensuring consumer protection is not a challenge for ebusinesses.
A)True
B)False
Q4) Consumer-to-business applies to any _________ who sells a product or service to a business on the Internet.
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Page 17
Chapter 15: Creating Collaborative Partnerships
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Sample Questions
Q1) Which of the following is one of the largest wikis on the web and one of the 10 most popular web destinations?
A) Google
B) eBay
C) Wikipedia
D) Yahoo
Q2) What website was the primary catalyst for growing electronic government and is the official U.S.gateway to all government information?
A) Government.gov
B) TheUnitedStatesofAmerica.org
C) TheWhiteHouse.com
D) FirstGov.gov
Q3) The web version that is defining the next generation of online business is Web ________,or the "intelligent" web application.
Q4) Mobile banking and mobile sales are both a part of the emerging mbusiness.
A)True
B)False
Q5) Explain Web 2.0 and identify its four characteristics.
Q6) Explain the three challenges associated with Business 2.0.
Page 18
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Chapter 16: Integrating Wireless Technology in Business
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Sample Questions
Q1) Explain the business benefits of using wireless technology.
Q2) Wireless transmissions rely on three types of technology to send data across high-frequency radio ranges that later connect to wired media.Which of the following is not one of the three types of technology?
A) Radio waves (e.g., cellular technology)
B) Microwaves
C) WiMAX
D) Satellite
Q3) What technology provides connectivity for portable and mobile applications,both personal and business?
A) WiMAX wireless broadband
B) Satellite television
C) Wireless local area network
D) Cellular phones and pagers
Q4) Wireless means the technology can travel with the user,but it is not necessarily in real time.
A)True
B)False
Q5) Describe the business benefits associated with enterprise mobility.
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Chapter 17: Building Software to Support an Agile Organization
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Sample Questions
Q1) The _________ phase involves placing the system into production so users can begin to perform actual business operations with the system.
Q2) Planning,___________,design,development,testing,implementation,and maintenance are the seven phases in the SDLC.
Q3) Which gate in the RUP methodology provides a rough order of magnitude?
A) Inception
B) Elaboration
C) Construction
D) Transition
Q4) Which of the following is a business-related consequence of software failure?
A) Decreased productivity
B) Damage to brand reputation
C) Incurred liabilities
D) All of these
Q5) ____________ revenues are a business-related consequence of successful software.
Q6) The _________ methodology aims for customer satisfaction through early and continuous delivery of useful software components developed by an iterative process with a design point that uses the bare minimum requirements.
Q7) List and describe each phase in the systems development life cycle. Page 20
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Page 21
Chapter 18: Managing Organizational Projects
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Sample Questions
Q1) The project management role has several responsibilities in the area of time.Which of the following answers lists these responsibilities for time?
A) Communication, requirements, changes
B) Expectations, resources, technology choices
C) Quality, methodology
D) None of these
Q2) Describe the fundamentals of project management.
Q3) Time,cost,and ___________ are the three primary variables in any project.
Q4) What is a project manager?
A) The application of knowledge, skills, tools, and techniques to project activities in order to meet or exceed stakeholder needs and expectations from a project.
B) Any measurable, tangible, verifiable outcome, result, or item that is produced to complete a project or part of a project.
C) Represents key dates when certain groups of activities must be performed.
D) An individual who is an expert in project planning and management.
Q5) _________ management is the application of knowledge,skills,tools,and techniques to project activities to meet project requirements.
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Page 22
Chapter 19: Outsourcing in the 21st Century
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Sample Questions
Q1) Identify the three primary outsourcing options.
Q2) Which of the following is an outsourcing challenge caused by contract length?
A) Difficulties in getting out of a contract
B) Problems in foreseeing future issues
C) Problems in reforming an internal IT department
D) All of these
Q3) What is a common approach using the professional expertise within an organization to develop and maintain the organization's information technology systems?
A) Insourcing
B) Outsourcing
C) Business process outsourcing
D) Offshore outsourcing
Q4) Insourcing is an arrangement by which one organization provides a service or services for another organization that chooses not to perform them in-house.
A)True
B)False
Q5) Describe the challenges of outsourcing.
Q6) Describe why outsourcing is a critical business decision.
Q7) Explain the business benefits of outsourcing.
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Chapter 20: Developing a 21st-Century Organization
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Sample Questions
Q1) RFID uses ________ or passive tags in the form of chips or smart labels.
Q2) What uses active or passive tags in the form of chips or smart labels?
A) Mobile commerce
B) Telematics
C) Electronic tagging
D) Radio frequency identification
This is the definition of RFID.
Q3) Which of the following is one of the new series of business success factors that are helping to determine marketplace winners?
A) Organization agility
B) A focus on core competencies
C) Instantaneous business response
D) All of these
Q4) Explain how the integration of business and technology is shaping 21<sup>st</sup>-century organizations.
Q5) List and describe the four 21<sup>st</sup>-century trends that businesses are focusing on.Rank them in order of business importance and justify your ranking.
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