Information Technology for Managers
Midterm Exam
Course Introduction
Information Technology for Managers is designed to introduce students to the fundamental concepts, tools, and strategic value of information technology (IT) within modern businesses. The course explores the role IT plays in organizational processes, decision-making, competitiveness, and innovation. Topics include information systems, database management, networking, cybersecurity, emerging trends, IT project management, and the alignment of IT with business goals. Emphasis is placed on understanding how managers leverage technology to solve business challenges and create value, while also considering ethical and legal considerations in IT management.
Recommended Textbook
Using MIS 7th Edition by David
M. Kroenke
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13 Chapters
1464 Verified Questions
1464 Flashcards
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Page 2
Chapter 1: The Importance of MIS
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120 Verified Questions
120 Flashcards
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Sample Questions
Q1) Information systems differ in the amount of work that is moved from the human side to the computer side.
A)True
B)False
Answer: True
Q2) When considering different information systems alternatives, it will be helpful to consider the low-tech versus high-tech alternatives in light of the amount of work that is being moved from people to computers.
A)True
B)False
Answer: True
Q3) Meredith constantly analyzes her work in terms of her individual contribution that she makes to the overall output of the organization. This shows her ________ skills.
A) collaboration
B) experimentation
C) systems thinking
D) problem-solving
Answer: C
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Chapter 2: Business Processes, Information Systems, and Information
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Sample Questions
Q1) Project metadata is data that is ________.
A) summarized after the completion of the project
B) utilized to manage the project
C) developed to design new offerings
D) used in documents to describe recommended solutions
Answer: B
Q2) The main purpose of the planning phase in a project is to ________.
A) set up the project scope and initial budget
B) accomplish the project tasks effectively
C) determine who will do what and by when
D) establish team roles, responsibilities, and authorities
Answer: C
Q3) What is the difference between synchronous and asynchronous communications? Provide examples for each.
Answer: Synchronous communications are collaborations where all the team members meet at the same time. Examples include face-to-face meetings, videoconferencing, conference calls, and multiparty chats.
Asynchronous communications occur when team members do not meet at the same time. Emails, discussion forums, and team surveys are examples of asynchronous communication.
Page 4
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Chapter 3: Organizational Strategy, Information Systems, and Competitive Advantage
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119 Flashcards
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Sample Questions
Q1) Organizations choose a competitive strategy after designing business processes that span value-generating activities.
A)True
B)False
Answer: False
Q2) According to Porter's model of business activities, interactions across value activities are called ________.
A) support activities
B) triggers
C) linkages
D) cross-functionalities
Answer: C
Q3) Which of the following is a support activity in the value chain of a firm?
A) receiving inputs to operationalize the production
B) distributing the products to retailers or buyers directly
C) assisting customers in using the product or service
D) setting up contractual arrangements for procurement
Answer: D
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Chapter 4: Hardware and Software
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Sample Questions
Q1) Which of the following is a mobile operating system licensed by Google?
A) Blackberry OS
B) Symbian
C) Android
D) Windows RT
Q2) Although the operating system makes the computer usable, it does little application-specific work.
A)True
B)False
Q3) Which of the following is the operating system designed by Apple?
A) Android
B) Unix
C) Linux
D) Mac OS
Q4) List the various categories of application software.
Q5) Why are mobile systems important?
Q6) Windows operating system is used for Macintosh clients.
A)True
B)False
Q7) What is UI?
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Chapter 5: Database Processing
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Sample Questions
Q1) Entities in a data model have ________ that describe the characteristics of the entity.
A) characters
B) primary keys
C) codes
D) attributes
Q2) A ________ is a collection of forms, reports, queries, and programs that serves as an intermediary between users and database data.
A) database application
B) database design
C) data field
D) data model
Q3) The lost-update problem can be resolved by implementing multi-user database processing.
A)True
B)False
Q4) Explain the different types of database applications.
Q5) What is the purpose of a database?
Q6) Explain the role of users in the database development process.
Q7) Describe entities in the context of data models.
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Chapter 6: The Cloud
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Sample Questions
Q1) The abbreviations k, M, and G have the same meaning for computer memory as they have for communication speeds.
A)True
B)False
Q2) Which of the following is a characteristic of in-house hosting?
A) in-depth visibility of disaster preparedness
B) small capital requirements
C) industry-wide economies of scale
D) known cost structure
Q3) Small companies usually lack the technical expertise and management to venture into loading operating systems onto servers acquired via the cloud.
A)True
B)False
Q4) IEEE LAN protocols always start with the numbers 802.
A)True
B)False
Q5) Google Drive can be classified as a PaaS.
A)True
B)False
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Chapter 7: Organizations and Information Systems
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116 Flashcards
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Sample Questions
Q1) ERP training falls into two broad categories, one of which is training on how to use the ERP application software. Which of the following activities is a part of this category?
A) obtaining top-level management support
B) steps for using the applications to accomplish the activities in processes
C) dealing with employee resistance to the new system
D) preparations for organizational changes
Q2) Describe the two categories of ERP training.
Q3) Explain the nature of the database component of an ERP solution.
Q4) The problems of duplicated data, disjointed systems, limited information, and inefficiencies are solved by spreading the data across multiple databases.
A)True
B)False
Q5) ________ are predesigned procedures for using software products.
A) Inherent processes
B) Triggers
C) Modules
D) Service descriptions
Q6) Define structured processes and list their characteristics.
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Chapter 8: Social Media Information Systems
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Sample Questions
Q1) According to Gossieaux and Moran, which of the following statements is true of defenders-of-belief communities?
A) They are open to changing their beliefs when confronted with contrary evidence.
B) They are very effective for activities that involve innovation or problem solving.
C) They make ineffective sales and marketing professionals.
D) They seek conformity and want to convince others of the wisdom of their beliefs.
Q2) Which of the following is true of Web 2.0?
A) Users usually cannot respond directly to Web ads.
B) Advertisers can find out who responds to ads but not how strongly.
C) One of the principal means that is used to attract viewers is providing low-cost content.
D) Most ads on social media generate revenue only when customers click on them.
Q3) In McAfee's SLATES Enterprise 2.0 Model, "E" stands for enterprise.
A)True
B)False
Q4) Describe the roles of social media sponsors and social media application providers.
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Page 10
Chapter 9: Business Intelligence Systems
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122 Verified Questions
122 Flashcards
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Sample Questions
Q1) ________ is a standard set of terms and graphical notations for documenting business processes.
A) Business Process Modeling Notation
B) Business Process Execution Language
C) Component Object Model
D) ISO 9000
Q2) In a Business Process Modeling Notation (BPMN) diagram, a ________ symbol represents an activity.
A) dotted arrow
B) rectangle
C) diamond
D) solid arrow
Q3) An as-is model documents the desired outcome of a business process.
A)True
B)False
Q4) What are the types of arrows used in the swim-lane layout of Business Process Modeling Notation (BPMN)?
Q5) Agile development methodologies welcome changes in requirements.
A)True
B)False
11
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Chapter 10: Information Systems Security
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Sample Questions
Q1) Knowledge management (KM) benefits organizations because it ________.
A) allows distributors to work within the company premises
B) allows suppliers to work according to the organizational policies
C) enables customers to provide bulk feedback
D) enables employees and partners to work smarter
Q2) Describe the features of a data mart.
Q3) It is possible to capture the customers' clicking behavior using clickstream data.
A)True
B)False
Q4) Which of the following is a fundamental category of BI analysis?
A) automation
B) catalog
C) report servers
D) data mining
Q5) In marketing transactions, the fact that customers who buy product X also buy product Y creates a cross-selling opportunity.
A)True
B)False
Q6) Differentiate between unsupervised and supervised data mining.
Page 12
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Chapter 11: Information Systems Management
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105 Flashcards
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Sample Questions
Q1) Which of the following is a risk of outsourcing IS/IT functions?
A) It gives undue authority to the CIO in the executive team.
B) It provides the hiring organization with too many choices.
C) It involves the potential loss of intellectual capital.
D) It invariably results in diseconomies of scale.
Q2) One of the major functions of the information systems department is to develop, operate, and maintain applications.
A)True
B)False
Q3) ________ is a form of outsourcing.
A) Buying off-the-shelf software
B) Customizing information systems
C) Acquiring licensed software
D) Updating data standards
Q4) Describe the different outsourcing alternatives for hardware, software, data, and procedures.
Q5) Most organizations will move their internal hardware infrastructure to the cloud in the next decade.
A)True
B)False
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Chapter 12: Information Systems Development
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Sample Questions
Q1) ________ occurs when a person breaks into a network to steal data such as customer lists, product inventory data, employee data, and other proprietary and confidential data.
A) Pretexting
B) Phishing
C) Hacking
D) Spoofing
Q2) ________ occurs through human error when employees do not follow proper procedures or when procedures have not been well designed.
A) Unauthorized data disclosure
B) Incorrect data modification
C) Denial of service
D) Loss of infrastructure
Q3) Which of the following is an example of a sniffing technique?
A) IP spoofing
B) caches
C) denial of service
D) adware
Q4) What is the basic information that a security policy must stipulate?
Q5) What are the three general sources of security threats?
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Chapter 13: The International Dimension
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Sample Questions
Q1) Briefly explain the two major ways in which thinking about competitive strategies has changed in the emerging global economy.
Q2) The principal planning task for an international IS organization is to ________.
A) localize software packages to focus on quantity more than quality
B) setup IS departments for every process in all of its branches
C) integrate the organization's information systems with the outsourced vendors' information systems
D) align IT and IS resources with the organization's competitive strategy
Q3) The bullwhip effect increases the overall profitability of the supply chain.
A)True B)False
Q4) Distributed database processing refers to the processing of ________.
A) a single database that resides in multiple locations
B) multiple databases that reside in a single location
C) only those databases that contain copies of the same data items
D) only those databases that are divided into nonoverlapping segments
Q5) Technical and data safeguards change for international information systems.
A)True B)False
Q6) List the issues that need to be addressed when localizing a computer program.
Page 15
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