Information Technology for Managers
Textbook Exam Questions
Course Introduction
This course introduces managers to the foundational concepts and practical applications of information technology in modern organizations. Topics covered include the strategic role of IT in business, the integration of information systems in decision-making, data management, emerging technologies, and addressing cybersecurity risks. Participants will gain insights into how technology can be leveraged to improve processes, drive innovation, and achieve competitive advantages, while also exploring the ethical and managerial challenges associated with IT adoption and management.
Recommended Textbook
Business Driven Information Systems 3rd Candian Edition by Paige Baltzan
Available Study Resources on Quizplus
12 Chapters
1504 Verified Questions
1504 Flashcards
Source URL: https://quizplus.com/study-set/2655 Page 2
Chapter 1: Business Information Systems
Available Study Resources on Quizplus for this Chatper
146 Verified Questions
146 Flashcards
Source URL: https://quizplus.com/quiz/52964
Sample Questions
Q1) What is a business-to-business (B2B)marketplace in which a single buyer posts its needs and then opens the bidding to any supplier who would care to bid?
A) Reverse auction
B) Private exchange
C) Private auction
D) Reverse exchange
Answer: B
Q2) Which of the following is Hyundai using as its generic strategy?
A) Broad cost leadership
B) Broad differentiation
C) Focused cost leadership
D) Focused differentiation
Answer: A
Q3) A competitive advantage is typically temporary,unless it is a first-mover advantage.
A)True
B)False
Answer: False
Q4) ____________ is "actionable information" which is used for decision making. Answer: Knowledge
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: A Brave New Connected World
Available Study Resources on Quizplus for this Chatper
104 Verified Questions
104 Flashcards
Source URL: https://quizplus.com/quiz/52960
Sample Questions
Q1) _________ seeking analysis could answer the question "How many customers are required to purchase our new product line to increase gross profits to $5 million?"
Answer: Goal
Q2) The most common example of a __________________ is an operational accounting system such as a payroll system or an order-entry system.
Answer: TPS
Q3) What is the purpose of business process reengineering?
A) To make all business processes best-in-class
B) To make all employees best-in-class
C) To make all business partners best-in-class
D) All of the above
Answer: A
Q4) Which feature can a neural network possess?
A) Learning and adjusting to new circumstances on their own.
B) Functioning without complete or well-structured information.
C) Coping with huge volumes of information with many dependent variables.
D) All are features of neural networks.
Answer: D
To view all questions and flashcards with answers, click on the resource link above.
4
Chapter 3: E-Business and Mobile Business
Available Study Resources on Quizplus for this Chatper
182 Verified Questions
182 Flashcards
Source URL: https://quizplus.com/quiz/52959
Sample Questions
Q1) Information __________ refers to the depth and breadth of information transferred between customers and businesses.
Answer: Richness
Q2) Consumer-to-business applies to any _________ that sells a product or service to a business over the Internet.
Answer: Consumer
Q3) Disruptive and new technologies typically cut into the low-end of the marketplace and eventually evolve to displace high-end competitors and their reigning technologies.
A)True
B)False
Answer: True
Q4) ___________ brokers act as intermediaries between buyers and sellers of goods and services.
Answer: Online
Q5) ___________ global reach is an e-business benefit.
Answer: Increased
Q6) _________ is the buying and selling of goods and services over the Internet.
Answer: E-commerce
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Decisions and Processes
Available Study Resources on Quizplus for this Chatper
127 Verified Questions
127 Flashcards
Source URL: https://quizplus.com/quiz/52958
Sample Questions
Q1) A well-fitting ERP has:
A) Some major process gaps and some minor ones.
B) No minor process gaps and very few major ones.
C) No major process gaps and very few minor ones.
D) Some major processing gaps but it can be tailored to fit.
Q2) ___________________________ is a dimension of social responsibility that includes everything from hiring minority workers to making safe products.
A) Corporate responsibility
B) Social responsibility
C) Corporate policy
D) Sustainable, or "green," IT
Q3) Innovation is the _______________ of new equipment or methods.
Q4) SCM,CRM,and ERP are all extended ERP components.
A)True
B)False
Q5) According to Gartner Research,the average __________ rate for an ERP project is 66 percent.
Q6) The current impetus to innovate comes from the need to cut costs,while still creating a ___________________.
Page 6
To view all questions and flashcards with answers, click on the resource link above.
Chapter 5: Technical Fundamentals
Available Study Resources on Quizplus for this Chatper
89 Verified Questions
89 Flashcards
Source URL: https://quizplus.com/quiz/52957
Sample Questions
Q1) Collaborative ______________ allows an organization to reduce the cost and time required during the design process of a product.
Q2) Collaborative ___________ planning helps organizations reduce their investment in inventory,while improving customer satisfaction through product availability.
Q3) Currently,there appears to be a trend toward offering __________________ friendly products that are made through environmentally friendly processes.
Q4) What tracks and analyzes the movement of materials and products to ensure the delivery of materials and finished goods at the right time,the right place,and the lowest cost?
A) Inventory management and control software
B) Global inventory management system
C) Transportation planning system
D) Distribution management software
Q5) Global inventory management systems (GIMS)provide the ability to locate,track,and predict the movement of every component or material anywhere upstream or downstream in the business process.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Systems Development and Project Management
Available Study Resources on Quizplus for this Chatper
107 Verified Questions
107 Flashcards
Source URL: https://quizplus.com/quiz/52956
Sample Questions
Q1) What supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers?
A) Analytical CRM
B) Operational CRM
C) Personalization
D) All of the above
Q2) ___________ CRM supports traditional transactional processing for day-to-day front-office operations or systems that deal directly with the customers.
Q3) One of the primary reasons a company loses customers is good customer service experiences.
A)True
B)False
Q4) CRM suites will also incorporate TPS,MRP and MER modules as enterprises seek to take advantage of these initiatives.
A)True
B)False
Q5) Compare customer relationship management,supplier relationship management,partner relationship management,and employee relationship management.
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Enterprise Architecture and Security
Available Study Resources on Quizplus for this Chatper
140 Verified Questions
140 Flashcards
Source URL: https://quizplus.com/quiz/52955
Sample Questions
Q1) Describe the broad levels,formats,and granularities of information.
Q2) What benefits include improved communication throughout the enterprise,improved job satisfaction of empowered users,and improved knowledge sharing?
A) Direct quantifiable benefits
B) Indirect quantifiable benefits
C) Unpredictable benefits
D) Intangible benefits
Q3) The ________ characteristic of high quality information ensures that the information is current with respect to the business requirement.
Q4) ______________ integrity constraints are rules that enforce business rules vital to an organization's success.
Q5) Data latency is the time from which the analytical information is made available to the time when analysis is complete.
A)True
B)False
Q6) Explain the multidimensional nature of data warehouses (and data marts)and the business value gained from multidimensional analysis.
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Quality Data and Business Intelligence
Available Study Resources on Quizplus for this Chatper
132 Verified Questions
132 Flashcards
Source URL: https://quizplus.com/quiz/52954
Sample Questions
Q1) Fostering innovation by encouraging the free flow of ideas is one of the things that an effective knowledge management system should accomplish.
A)True
B)False
Q2) ___________________________________,such as instant messaging,live Web conferencing,and screen or document sharing,creates an environment for decision making.
Q3) Explain the current tools and trends used in a collaborative working environment.
Q4) Instant messaging is a type of communications service that enables someone to create a kind of private chat room with another individual in order to communicate in real-time over the Internet.
A)True B)False
Q5) List and describe the advantages of groupware systems.
Q6) Data is described as the "raw facts" that portray the characteristics of an event. A)True B)False
To view all questions and flashcards with answers, click on the resource link above.
Page 10
Chapter 9: Enterprise Information Systems: ERP and SCM
Available Study Resources on Quizplus for this Chatper
171 Verified Questions
171 Flashcards
Source URL: https://quizplus.com/quiz/52953
Sample Questions
Q1) What is a contractual stipulation that ensures that e-business participants do not deny their online actions?
A) Copyright
B) Fair use doctrine
C) Nonrepudiation
D) Intellectual property
Q2) Which of the following represents the estimated percentage that spam accounts for in an organizations' e-mail traffic?
A) 20 to 30 percent
B) 30 to 50 percent
C) 40 to 60 percent
D) None of the above
Q3) _______________ is a hacker with criminal intent.
Q4) Trojan-horse virus hides inside other ________,usually as an attachment or a downloadable file.
Q5) A(n)_________ is a type of virus that spreads itself,not only from file to file,but also from computer to computer.
Q6) Summarize the five steps to creating an information security plan.
Q7) _________ is unsolicited e-mail.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Enterprise Information Systems: CRM and Collaboration Systems
Available Study Resources on Quizplus for this Chatper
147 Verified Questions
147 Flashcards
Source URL: https://quizplus.com/quiz/52963
Sample Questions
Q1) Define the relationship between the systems development life cycle and software development methodologies.
Q2) Businesses typically outsource their ___________ business functions,such as payroll and IT.
Q3) What is the analysis phase in the SDLC?
A) Involves establishing a high-level plan of the intended project and determining project goals
B) Involves analyzing end-user business requirements and refining project goals into defined functions and operations of the intended system
C) Involves describing the desired features and operations of the system
D) Involves placing the system into production so users can begin to perform actual business operations with the system
Q4) Explain change management and how an organization can prepare for change.
Q5) Outsourcing is a common approach using the professional expertise within an organization to develop and maintain the organization's information technology systems.
A)True
B)False
Q6) Compare the waterfall methodology and the agile methodology.
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Ethics,Privacy,Social Media and Future Trends
Available Study Resources on Quizplus for this Chatper
85 Verified Questions
85 Flashcards
Source URL: https://quizplus.com/quiz/52962
Sample Questions
Q1) What is an open system?
A) Contains a repertoire of Web-based data and procedural resources that use shared protocols and standards permitting different applications to share data and services
B) The capability of two or more computer systems to share data and resources, even though they are made by different manufacturers
C) A broad, general term that describes nonproprietary IT hardware and software made available by the standards and procedures by which their products work, making it easier to integrate them
D) Any program whose source code is made available for use or modification as users or other developers see fit.
Q2) The primary characteristics of a solid infrastructure include flexibility,scalability,reliability,availability,and performance.
A)True
B)False
Q3) One of the ____________________ of the cloud computing approach is the loss of control over the applications that are used.
Q4) ____________ refers to how well a system can adapt to increased demands.
To view all questions and flashcards with answers, click on the resource link above.
13
Chapter 12: About the Modules
Available Study Resources on Quizplus for this Chatper
74 Verified Questions
74 Flashcards
Source URL: https://quizplus.com/quiz/52961
Sample Questions
Q1) FedEx's famous tracking system,which can find a package's location from its tracking number,uses a wireless courier-management system.
A)True
B)False
Q2) ____________ is the capability of two or more computer systems to share data and resources,even though they are made by different manufacturers.
Q3) What is a network?
A) Enables the transmission of data over public or private networks
B) A communications, data exchange, and resource-sharing system created by linking two or more computers and establishing standards, or protocols, so that they can work together
C) Any network without a central file server and in which all computers in the network have access to the public files located on all other workstations
D) A computer that is designed to request information from a server
Q4) Skype has long been one of the most popular VoIP options for consumers-largely because of its no cost
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Page 14