Information Technology for Managers Study Guide Questions
Course Introduction
This course provides an overview of the fundamental concepts and strategic importance of information technology (IT) in modern management. It explores how managers leverage IT to improve efficiency, foster innovation, and gain competitive advantage across various business functions. Topics include information systems planning, digital transformation, cybersecurity, data analytics, and ethical considerations in IT management. Through case studies and practical applications, students will develop the knowledge and skills necessary to make informed decisions about the selection, implementation, and management of information technologies in organizational settings.
Recommended Textbook
Managing and Using Information System 5th Edition by Keri E. Pearlson
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12 Chapters
637 Verified Questions
637 Flashcards
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Chapter 1: Linking Systems Strategy and the Organization
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Sample Questions
Q1) Dell's original business strategy was to only sell custom-built computer systems directly to customers.Dell now sells to major retail outlets such as Walmart and Best Buy.Which one of Porter's generic strategies was Dell exhibiting when only selling directly to the customer? And which one of Porter's generic strategies is Dell demonstrating today? Explain your answers.
Answer: Dell's original business strategy of only selling custom-built computer systems directly to customers was an example of the differentiation strategy in Porter's generic strategies. By focusing on customization and direct sales, Dell was able to differentiate itself from competitors and create a unique value proposition for its customers.
Today, Dell is demonstrating the cost leadership strategy in Porter's generic strategies by selling to major retail outlets such as Walmart and Best Buy. By leveraging economies of scale and reaching a wider customer base through these retail partnerships, Dell is able to offer competitive pricing and maintain a cost leadership position in the market. This shift in strategy allows Dell to reach a larger customer base and increase its market share while still maintaining a focus on cost efficiency.
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Chapter 2: Strategic Use of Information Resources in a Global Economy
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Sample Questions
Q1) A firm's IS strategy and business strategy focus more on its external requirements than internal requirements.
A)True
B)False
Answer: True
Q2) This is a collection of firms that,using technology,extend their business relationships and connect their value chains.
Answer: Value system
Q3) In order to maximize the effectiveness of an organization's business strategy,the manager must be able to identify and use information resources.
A)True
B)False
Answer: True
Q4) Information resources are defined as the available data,technology,people,and ______ available in an organization to be used by managers to complete business tasks.
Answer: Processes
Q5) SCM stands for ________________.
Answer: Supply chain management
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Chapter 3: Organizational Strategy: Managerial Levers
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Sample Questions
Q1) The negative consequences of monitoring the discrete tasks an employee does include all of the following EXCEPT:
A) The worker is disconnected from the larger business process.
B) There is less of an opportunity for the worker to broaden his/her skills.
C) The worker feels empowered to make significant contributions to the business.
D) The personal freedoms of the worker may be intruded upon.
E) The privacy rights of an employee may be violated.
Answer: C
Q2) An organization feels hierarchical when IT is used primarily as a communication vehicle.
A)True
B)False
Answer: False
Q3) Differences in organizational and national culture normally do not affect system development and use.
A)True
B)False
Answer: False
Q4) How does IS impact the 3 managerial levers: organizational,control and cultural?
Answer: Not Answer
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Chapter 4: Work Design: Enabling Global Collaboration
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Sample Questions
Q1) Steve works for a pharmaceutical company and he specializes in marketing and sales. Steve travels often to customers and brings his "electronic office" with him when he goes.Steve also uses this same technology when he goes to the corporate office or works from home.According to the text,what type of worker is Steve?
A) Telecommuter
B) Mobile worker
C) Global worker
D) Roaming worker
E) Contract worker
Q2) An advantage of virtual teams is that members in different parts of the world can cooperate to get work done faster due to time zone differences. What is this called?
Q3) Digital natives are willing to take a lower-paying job with better social media access,device choice,and mobility over a higher-paying job with less technological flexibility.
A)True
B)False
Q4) How have hiring practices been impacted by IT?
Q5) A virtual team is faced with communication,technology and ______ challenges.
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Chapter 5: Building and Changing Global Business
Processes
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Sample Questions
Q1) All of the following are good metrics a firm can use to measure the success of a business process EXCEPT for:
A) A customer's satisfaction with the quality of the product received
B) The time elapsed from when the customer placed an order to the time the product is received
C) The change demographics of a region.
D) The number of orders the customer places in a given timeframe.
E) Profitability of a goods f) Revenue received from a service
Q2) What does SCM stand for?
Q3) Organizations use the enterprise system to drive the redesign of a business process (rather than the process driving the system implementation) for all of the following reasons EXCEPT:
A) The organization is just starting out and has no defined processes.
B) The business process itself is not seen as a competitive strategic advantage.
C) There is little time or resources to deviate from best practices.
D) The organization has highly specialized processes that are not seen as best practices.
E) The needs of the business are met by the enterprise system.
Q4) List one of the largest enterprise systems vendors as identified in this chapter.
Page 7
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Chapter 6: Information Systems Strategy: Architecture and Infrastructure
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Sample Questions
Q1) This is the electronic representation of numbers and text.
Q2) Risks associated with cloud computing include all of the following EXCEPT:
A) Increased dependency on third-party suppliers
B) Security
C) Lack of standards for virtual infrastructures
D) Retooling existing applications to move to the cloud
E) Scalability
Q3) A small company in Des Moines wants to set up an IT architecture for its workforce. The company recently moved to an older building that has solid walls and ceilings. Furthermore,most of the staff likes the flexibility of moving around the open office space to perform work on their laptops. Which communication architecture makes most sense for this company?
A) Mainframe
B) Web-services
C) Peer-to-peer
D) Wireless
E) Server-to-server
Q4) Why must an organization's IT architecture be based on an organization's strategic goals?
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Q5) Why would an organization use cloud computing for its IT infrastructure needs?
Chapter 7: Cost Recovery of Information Systems
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Sample Questions
Q1) What does TCO stand for?
Q2) Two methods for communicating metrics are dashboards and _______.
Q3) Mary is recommending IT investments in the neighborhood of $250 million for her company. However,the board is hesitant since it's such as capital-intensive project. If the project fails the company could go out of business. What financial calculation should they use?
A) ROI
B) NPV
C) EVA
D) IRR
E) FV
Q4) A CIO must have a strong understanding of technology and a limited understanding of the business.
A)True
B)False
Q5) This model is helpful in differentiating the capabilities of IT and the demands of the business for IT relative to the value IT has in the organization's strategy.
Q6) What can a manager expect from the IT organization?
Q7) List some soft costs one would anticipate when implementing an IT solution.
Page 9
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Chapter 8: Governance of the Information Systems Organization
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Sample Questions
Q1) The combinations of people to whom decision rights are allocated are classified by various IT governance ________.
Q2) As a result of Sarbanes-Oxley,IT managers are now required to manage the level of controls needed to mitigate risk in business processes.
A)True
B)False
Q3) Security strategy is not a technical decision.
A)True
B)False
Q4) Detail the 3 stages of business continuity planning.
Q5) The global nature of business today makes complete centralization impossible. A)True B)False
Q6) This IT governance archetype consists only of business unit leaders,key process owners,or their delegates.
Q7) IT plays a major role in ensuring the accuracy of financial data. A)True B)False
Q8) Explain the value steering committees offer the IT organization. Page 10
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Chapter 9: Sourcing Information Systems Around the World
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Sample Questions
Q1) The purchase of a good or service that was previously provided internally,or that could be provided internally,is called:
A) Outsourcing
B) Insourcing
C) Inshoring
D) Offshoring
E) Nearsourcing
Q2) Compare and contrast cloud computing with offshore outsourcing.
Q3) How can an organization benefit from outsourcing an IS capability for which it internally has no skills or experience?
Q4) Which one of the following is a driver for outsourcing?
A) Reduced capacity.
B) Ease of transition to new technologies
C) Increase supplier relations
D)Growth of data centers
E) All of the above.
Q5) To reduce its dependence on a single outsourcing provider,an organization will seek flexibility and take a "best-of-breed" approach.What is the term used to describe this use of multiple outsourcing vendors?
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Chapter 10: Managing Projects in a Global Ecosystem
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Sample Questions
Q1) Small projects are often low in complexity,low in clarity and also low in risk.
A)True
B)False
Q2) A good project manager defines a realistic project scope and then manages the project so that it can be completed on time and within _________.
Q3) Increasing project success requires gaining commitment from stakeholders.All of the following help to sustain that commitment for the life of the project EXCEPT:
A) Continually reminding stakeholders of the project benefits
B) Placing key stakeholders on the project team
C) Encouraging the project sponsor to provide public support for the project
D) Surprising the stakeholders by keeping the system's workings a secret
E) Assigning the right leader to be the project sponsor
Q4) List one example of open source software.
Q5) Explain why IT projects are seen as just business projects involving significant amounts of technology.
Q6) Identify an example of project management software and the features/functionality you would expect it to provide.
Q7) Project risk is a function of these 3 determinants.
Page 13
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Chapter 11: Business Analytics and Knowledge Management
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Sample Questions
Q1) The CIO-level sponsorship of and passion for analytics enabled firms like Caesars and Capital One to achieve the success they did.
A)True
B)False
Q2) Both Caesars and Capital One are credited with building and performing well-structured tests that gather data and test hypotheses,thereby learning what products and services work best for which customers.What is this testing called?
Q3) These are collections of data designed to support management decision making,and sometimes serve as repositories of organizational knowledge.
A) Data-marts
B) Data containers
C) Data warehouses
D) Data storage centers
E) RAID
Q4) List the four main processes of knowledge management. Which process is the most difficult to perform? Why?
Q5) These are tools that analyze the impact social IT has on a business.
Q6) How can a company use social analytic tools to further their mission?
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Chapter 12: Ethical Guidelines for Information Use
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Sample Questions
Q1) Over time it becomes easier to maintain the accuracy of information.
A)True
B)False
Q2) This is a crime in which the thief uses a victim's personal information to impersonate the victim.
Q3) The Stakeholder theory requires managers to pursue projects in ways that are compatible with the well-being of society.
A)True
B)False
Q4) In TJX's case,the security breach made its customers vulnerable to this.
A) Loss of personal property
B) Inaccurate personal data
C) Identity theft
D) Loss of access to personal data
E) Credit card fees
Q5) The social contract theory is made up of two distinct components - social welfare and _________.
Q6) This term is used to define energy-efficient computing resources.
Q7) List the four areas,as outlined in the text,which deal with control of information.
Page 15
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