Information Technology for Managers
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Course Introduction
Information Technology for Managers introduces fundamental concepts and tools of information technology (IT) that are essential for effective managerial decision-making and organizational strategy. The course explores the strategic role of IT in business, covering topics such as information systems, digital transformation, data analytics, cybersecurity, and emerging technologies. Students learn how managers leverage IT to improve business processes, foster innovation, enhance communication, and create competitive advantage. Through case studies and practical applications, the course equips future managers with the skills to evaluate technology investments, manage IT resources, and lead technology-driven initiatives in a rapidly evolving digital landscape.
Recommended Textbook Management Information Systems Global 14th Edition by Kenneth C. Laudon
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Chapter 1: Information Systems in Global Business Today
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Sample Questions
Q1) Which of the following objectives best describes the business strategy behind the technologies implemented by the San Francisco Giants, as discussed in the chapter case?
A) customer and supplier intimacy
B) survival
C) competitive advantage
D) customer support
E) operational excellence
Answer: C
Q2) Disciplines that contribute to the technical approach to information systems are
A) computer science, engineering, and networking.
B) operations research, management science, and computer science.
C) engineering, utilization management, and computer science.
D) management science, computer science, and engineering.
E) economics, sociology, and psychology.
Answer: B
Q3) ________ is output returned to appropriate members of the organization to help them evaluate or correct the input stage.
Answer: Feedback
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Page 3
Chapter 2: Global E-Business and Collaboration
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Sample Questions
Q1) What are cross-functional business processes? Give an example.
Answer: Cross-functional processes are those that require input, cooperation, or coordination between the major business functions in an organization. For instance, when a salesman takes an order, the major business functions of planning, production, inventory control, shipping, accounting, and customer relations will all be involved before the order is completed.
Q2) All of the following are reasons for the increased business focus on collaboration and teamwork, except for
A) the need for creating innovative products and services.
B) growth of "interaction" jobs.
C) greater global presence.
D) the need for more efficient work hierarchies.
E) the need to reduce communication costs.
Answer: D
Q3) A key word in social business is "conversations."
A)True
B)False
Answer: True
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Page 4
Chapter 3: Information Systems, Organizations, and Strategy
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Sample Questions
Q1) Which of the following represent the primary activities of a firm?
A) inbound logistics, operations, outbound logistics, sales and marketing, and service
B) inbound logistics, operations, outbound logistics, technology, and service
C) procurement, inbound logistics, operations, technology, and outbound logistics
D) procurement, operations, technology, sales and marketing, and services
E) organization infrastructure, human resources, technology, and procurement
Answer: A
Q2) Firms use a ________ strategy to provide a specialized product or service for a narrow target market better than competitors.
A) product differentiation
B) market niche
C) mass customization
D) process efficiency
E) low-cost leadership
Answer: B
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Page 5
Chapter 4: Ethical and Social Issues in Information Systems
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Sample Questions
Q1) Although online tracking gathers an enormous amount of information on individual users, it is anonymous and can't be tied to a specific person.
A)True
B)False
Q2) ________ enables advertisers to display more relevant ads based on user's search and browsing history.
A) Behavioral targeting
B) A Web bug
C) NORA
D) An intelligent agent
E) FIP
Q3) Which of the following is not one of the types of information gathered by Web site tracking tools?
A) health concerns
B) birthplace
C) income
D) purchases
E) marital status
Q4) What are the steps in conducting an ethical analysis?
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Chapter 5: It Infrastructure and Emerging Technologies
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Q1) TCO refers to the original cost of purchased technology: both hardware and software.
A)True
B)False
Q2) At what percent of capacity do most servers operate?
A) 100%
B) 80-90%
C) approximately 70 percent
D) 40-50%
E) 15-20%
Q3) Which of the following is not one of the main six factors to consider when evaluating how much your firm should spend on IT infrastructure?
A) your firm's business strategy
B) the IT investments made by competitor firms
C) market demand for your firm's services
D) your firm's organizational culture
E) information technology assessment
Q4) A primary example of centralized processing is client/server computing.
A)True
B)False
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Chapter 6: Foundations of Business Intelligence: Databases and Information Management
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Sample Questions
Q1) You can manipulate data on a Web server by using a CGI script.
A)True
B)False
Q2) List and describe three main capabilities or tools of a DBMS.
Q3) Implementing a Web interface for an organization's internal database usually requires substantial changes to be made to the database.
A)True
B)False
Q4) The relationship between entities and attributes is best illustrated by
A) the entity CUSTOMER with the attribute PRODUCT.
B) the entity CUSTOMER with the attribute PURCHASE.
C) the entity PRODUCT with the attribute PURCHASE.
D) the entity PRODUCT with the attribute CUSTOMER.
E) the entity PURCHASE with the attribute CUSTOMER.
Q5) Describe the ways in which database technologies could be used by an office stationery supply company to achieve low-cost leadership.
Q6) To perform multidimensional data analysis, you would use OLAP.
A)True
B)False
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Chapter 7: Telecommunications, the Internet, and Wireless Technology
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Q1) Blogs, wikis, and social networking sites were designed for individuals to communicate with each other. What uses do businesses have for these tools?
Give specific examples.
Q2) The most common Web server today is
A) Microsoft IIS.
B) WebSTAR.
C) IBM HTTP Server.
D) Netscape Server.
E) Apache HTTP Server.
Q3) Bluetooth can be used to link up to ________ devices within a 10-meter area using low-power, radio-based communication.
A) two
B) five
C) eight
D) fifteen
E) twenty
Q4) An NOS must reside on a dedicated server computer in order to manage a network.
A)True
B)False
Page 9
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Chapter 8: Securing Information Systems
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Q1) Biometric authentication
A) is inexpensive.
B) is used widely in Europe for security applications.
C) can use a person's voice as a unique, measurable trait.
D) only uses physical measurements for identification.
E) only uses biographical details for identification.
Q2) The Internet poses specific security problems because
A) it was designed to be easily accessible.
B) Internet data is not run over secure lines.
C) Internet standards are universal.
D) it changes so rapidly.
E) there is no formal controlling body.
Q3) Sniffers enable hackers to steal proprietary information from anywhere on a network, including e-mail messages, company files, and confidential reports.
A)True
B)False
Q4) What are the security challenges faced by wireless networks?
Q5) Why is software quality important to security?
What specific steps can an organization take to ensure software quality?
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Chapter 9: Achieving Operational Excellence and Customer
Intimacy: Enterprise Applications
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Q1) Supply chain inefficiencies can waste as much as 25 percent of a company's operating costs.
A)True
B)False
Q2) Which of the following is not true about enterprise systems?
A) Enterprise systems help firms respond rapidly to customer requests for information or products.
B) Enterprise system data have standardized definitions and formats that are accepted by the entire organization.
C) Enterprise software is expressly built to allow companies to mimic their unique business practices.
D) Enterprise software includes analytical tools to evaluate overall organizational performance.
E) Enterprise systems provide firmwide information to help managers make better decisions.
Q3) Supply chain management systems are a type of enterprise system.
A)True B)False
Q4) Identify two supply chain models. Which is better?
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Chapter 10: E-Commerce: Digital Markets, Digital Goods
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Q1) Which of the following marketing formats is sales oriented, rather than branding oriented or a mix?
A) lead generation
B) search engine
C) rich media
D) display ads
E) video
Q2) Net marketplaces
A) focus on continuous business process coordination between companies for supply chain management.
B) are industry owned or operate as independent intermediaries between buyers and sellers.
C) are geared towards short-term spot purchasing.
D) are more relationship oriented than private industrial networks.
E) typically consist of a large firm linking to its suppliers and partners.
Q3) Information asymmetry exists when there is more information about one product than there is about a similar product.
A)True
B)False
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Page 12
Chapter 11: Managing Knowledge
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Q1) What is knowledge management? What types of knowledge might a company such as a taxi service have, and could a taxi service benefit from knowledge management?
Q2) Which of the following is not used to capture tacit knowledge?
A) expert system
B) case-based reasoning
C) fuzzy logic
D) neural network
E) knowledge base
Q3) Software programs that work without direct human intervention to carry out specific tasks for individual users, business processes, or software applications, are called A) intelligent agents.
B) intelligent techniques.
C) business intelligence.
D) AI hybrid systems.
E) genetic algorithms.
Q4) Briefly outline the knowledge management value chain as it might apply to the online catalog system of a public library.
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Chapter 12: Enhancing Decision Making
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Q1) Which of the following is not an example of a BI predefined production report?
A) workforce demographics
B) order cycle time
C) revenue forecasts
D) supplier performance
E) direct and indirect spending
Q2) Which of the following statements best describes the business value of improved decision making?
A) Improved decision making creates better products.
B) Improved decision making results in a large monetary value for the firm as numerous small daily decisions affecting efficiency, production, costs, and more add up to large annual values.
C) Improved decision making enables senior executives to more accurately foresee future financial trends.
D) Improved decision making strengthens customer and supplier intimacy, which reduces costs.
E) Improved decision making creates a better organizational culture.
Q3) Describe MIS and DSS and differentiate between them.
Q4) What is the business value of a DSS?
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Chapter 13: Building Information Systems
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Q1) To show each level of a system's design, its relationship to other levels, and its place in the overall design structure, structured methodologies use
A) structure charts.
B) Gantt and PERT charts.
C) process specifications.
D) data flow diagrams.
E) user documentation.
Q2) Business processes are analyzed, simplified, and redesigned in A) business process redesign.
B) rationalization of procedures.
C) automation.
D) paradigm shifts.
E) systems analysis and design.
Q3) Organizations will adjust to new information systems without any special efforts if the system is a good system to begin with.
A)True
B)False
Q4) Discuss the role and influence the user plays in software development.
Q5) Identify and describe each of the five systems' development approaches.
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Chapter 14: Managing Projects
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Q1) Which type of tool helps project managers identify bottlenecks in project development?
A) internal integration tools
B) external integration tools
C) formal planning and control tools
D) both B and C
Q2) External integration tools
A) enable a project to have sufficient technical support for project management and development.
B) enable a project manager to properly document and monitor project plans.
C) portray a project as a network diagram with numbered nodes representing project tasks.
D) consist of ways to link the work of the implementation team with users at all organization levels.
Q3) In one strategic approach to determining information requirements, managers select a small number of ________ that reflect firm success and profitability.
Q4) A Gantt chart graphically depicts project tasks and their interrelationships.
A)True
B)False
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Chapter 15: Managing Global Systems
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Q1) You work for a business consulting firm, and you have been asked to advise Bamboo Home, a home furniture retailer on implementing a global information systems. What general benefits can Bamboo Home expect from a globalized system?
Q2) Most companies pursuing a global strategy begin as
A) domestic exporters.
B) multinationals.
C) franchisers.
D) transnationals.
E) conglomerate corporations.
Q3) Particularism is a concept based on accepting a shared global culture and the penetration of domestic markets by foreign goods and services.
A)True
B)False
Q4) How do cultural, legal, political, and social expectations affect global business?
Q5) How does the Internet benefit the development of a global information system? Should all global systems be based on the Internet?
Q6) Describe the four main global strategies that form the basis for global firms' organizational structure.
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