Information Technology for Managers Practice Exam
Course Introduction
Information Technology for Managers provides an essential overview of how modern information systems impact organizational strategy and operations. The course equips future managers with the knowledge to leverage IT solutions for business efficiencies, decision-making, and competitive advantage. Key topics include IT infrastructure, data management, cybersecurity, digital transformation, and the ethical issues surrounding technology adoption in organizations. Through real-world case studies and practical applications, students develop the skills to evaluate and implement technology strategies that align with organizational goals and respond to rapidly changing technological environments.
Recommended Textbook
Business Driven Information Systems 4th Canadian Edition by Paige Baltzan
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12 Chapters
1579 Verified Questions
1579 Flashcards
Source URL: https://quizplus.com/study-set/2523
Page 2
Chapter 1: Information Systems in Business
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160 Verified Questions
160 Flashcards
Source URL: https://quizplus.com/quiz/50131
Sample Questions
Q1) What is a competitive advantage?
A) A product that an organization's customers place a lesser value on than similar offerings from a competitor
B) A product or service that an organization's customers value more highly than similar offerings from a supplier
C) A service that an organization's customers place a lesser value on than similar offerings from a supplier
D) A product or service that an organization's customers place a greater value on than similar offerings from a competitor
Answer: D
Q2) Kia is following a broad differentiation strategy.
A)True
B)False
Answer: False
Q3) Information technology is any computer-based tool that people use to work with ____________ and support the information and information processing needs of an organization.
Answer: information
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3
Chapter 2: Strategic Decision Making
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126 Verified Questions
126 Flashcards
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Sample Questions
Q1) Which of the following is the computer simulation software that allows a surgeon from a remote location to perform a surgery operation by using the equipment that can be controlled remotely?
A) Expert System
B) Intelligent Agent
C) Multi-Agent Systems and Agent-Based Modeling
D) Virtual Reality
Answer: D
Q2) What encompasses all summarized or aggregated transactional data, and its primary purpose is to support performing analysis tasks?
A) Transactional information
B) Analytical information
C) Timeliness
D) Quality
Answer: B
Q3) A _______ is an artificial intelligence system that mimics the evolutionary, survival-of-the-fittest process to generate increasingly better solutions to a problem.
Answer: genetic algorithm
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Chapter 3: E-Business
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155 Verified Questions
155 Flashcards
Source URL: https://quizplus.com/quiz/50126
Sample Questions
Q1) What stores documents in a central location and automatically asks the team members to access the document when it is their turn to edit the document?
A) Social networking analysis
B) Messaging-based workflow system
C) Database-based workflow system
D) Instant messaging
Answer: C
Q2) What is it called when two or more organizations cooperate by integrating their IT systems, thereby providing customers with the best of what each can offer?
A) Core competency
B) Core competency strategy
C) Collaboration system
D) Information partnership
Answer: D
Q3) ___________________ blends audio, video, and document-sharing technologies to create virtual meeting rooms where people "gather" at a password-protected Web site.
Answer: Web conferencing
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Chapter 4: Ethics and Information Security
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140 Verified Questions
140 Flashcards
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Sample Questions
Q1) Data warehousing is about extending the transformation of data into _________.
Q2) The trade-off for perfect information lies in accuracy versus _____.
Q3) An address containing Charlottetown, PEI, without a postal code is an example of incomplete information that is accurate.
A)True
B)False
Q4) Which one of the following is not a data (or database) model?
A) Hierarchical
B) Network
C) Relational
D) DBMS
Q5) Information in a data warehouse contains layers of columns and rows and this is known as __________ databases.
Q6) Evaluate the advantages of the relational database model.
Q7) A key idea within data warehousing is to take data from multiple platforms/technologies and place them in a common location that uses a common querying tool.
A)True
B)False
Page 6
Q8) A ______ is a collection of similar entities.
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Chapter 5: It Architectures
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) What are agents, software, or businesses that bring buyers and sellers together and provide a trading infrastructure to enhance e-business?
A) Pure plays
B) Intermediaries
C) Content providers
D) None of the above
Q2) A ___________ socket layer (1) creates a secure and private connection between a client and server computer, (2) encrypts the information, and (3) sends the information over the Internet.
Q3) Transaction brokers act as intermediaries between buyers and sellers of goods and services.
A)True
B)False
Q4) ______ encourages users of a product or service supplied by an e-business to encourage friends to join.
A) Click-through
B) Pop-under ad
C) Banner ad
D) Viral marketing
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Chapter 6: Databases and Data Warehouses
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87 Verified Questions
87 Flashcards
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Sample Questions
Q1) WiMAX offers Web access speeds that are ___________________ faster than typical wireless networks, though they are still slower than wired broadband.
A) ten times
B) five times
C) fifty times
D) two times
Q2) VPN is a way to use the public telecommunication infrastructure (e.g., Internet) to provide secure access to an organization's network.
A)True
B)False
Q3) A(n) _________ information system is designed to work with information that can be shown on a map.
Q4) Which two companies are competing head-to-head with wireless technology?
A) RIM and UPS
B) UPS and FedEx
C) FedEx and RIM
D) Apple and Microsoft
Q5) Radio frequency identification tags have the potential to reinvent the ___________ chain.
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Chapter 7: Networks, Telecommunications, and Wireless Computing
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131 Verified Questions
131 Flashcards
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Sample Questions
Q1) Industry experts say the power consumption of ________________ is doubling every five years or so, making them one of the fastest-growing drags on energy in the nation.
Q2) ________________________ describes the manufacture, management, use, and disposal of information technology in a way that minimizes damage to the environment, which is a critical part of a corporation's responsibility.
A) Corporate social responsibility
B) Social responsibility
C) Corporate policy
D) Sustainable, or "green," IT
Q3) Production and materials management components handle the various aspects of production planning and execution such as __________ forecasting, production scheduling, job cost accounting, and quality control.
Q4) The current impetus to innovate comes from the need
A) to cut time, while still creating a competitive advantage
B) to cut costs, while still destroying a competitive advantage
C) to cut costs, while still creating a competitive advantage
D) to increase costs, while still creating a competitive advantage
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Chapter 8: Supply Chain Management
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92 Verified Questions
92 Flashcards
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Sample Questions
Q1) Describe the fastest growing components of SCM systems.
Q2) Which one of the following is an activity of Operations Management (OM)?
A) Forecasting
B) Capacity planning
C) Quality control
D) All of these
Q3) Managers can use information systems to heavily influence decisions including productivity, costs, flexibility, quality, and customer satisfaction.
A)True
B)False
Q4) Distribution of products flow from customers and their _____________ customers at all levels.
Q5) _____________________ is responsible for managing the core processes used to manufacture goods and produce services.
Q6) In a supply chain, foods or services flows in the direction of ________.
Q7) Global ______________ management system provides the ability to locate, track, and predict the movement of every component or material anywhere upstream or downstream in the supply chain.
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Q8) Materials flow from suppliers and their _______________ suppliers at all levels.
Chapter 9: Customer Relationship Management
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110 Verified Questions
110 Flashcards
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Sample Questions
Q1) Which of the following represents operational CRM?
A) Supports traditional transactional processing
B) Supports day-to-day front-office operations
C) Supports operations that deal directly with the customers
D) All of these
Q2) List ____________ compile customer information from a variety of sources and segment the information for different marketing campaigns.
Q3) Which question below represents a CRM predicting technology question?
A) Why did sales not meet forecasts?
B) What customers are at risk of leaving?
C) What is the total revenue by customer?
D) All of these
Q4) RFM stands for Regency, Frequency, and Monetary.
A)True
B)False
Q5) CRM _________ systems help organizations identify their customers across applications.
Q6) CRM systems can replace more traditional forms of CRM A)True
B)False
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Chapter 10: Enterprise Resource Planning and Collaboration Systems
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200 Verified Questions
200 Flashcards
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Sample Questions
Q1) The gist of the 10 Guiding Principles of PIPEDA for organizations can be remembered as the 3Cs: consent, choice, and __________.
Q2) Obtaining ___________ support is the last step for creating an information security plan.
Q3) What is the unauthorized use, duplication, distribution, or sale of copyrighted software?
A) Fair Use Doctrine
B) Pirated software
C) Counterfeit software
D) Privacy
Q4) What type of backup strategy would you recommend to an organization that deals with large volumes of critical information?
A) Hourly
B) Daily
C) Weekly
D) Monthly
Q5) _______________ kiddies find hacking code on the Internet and click-and-point their way into systems to cause damage or spread viruses.
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Chapter 11: Business Basics
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146 Verified Questions
146 Flashcards
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Sample Questions
Q1) Which of the following is a benefit an organization can receive from outsourcing?
A) Financial savings
B) Increase technical abilities
C) Market agility
D) All of these
Q2) ________________________ systems must support a diverse base of customers, users, products, languages, currencies, laws, and so on.
Q3) Project ______________ are any measurable, tangible, verifiable outcome, result, or item that is produced to complete a project or part of a project.
Q4) Which of the following is/are the influential driver(s) affecting the growth of outsourcing markets?
A) Core competencies
B) Rapid growth
C) Industry changes
D) All of these
Q5) Human resources is the most common outsourced function.
A)True
B)False
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Chapter 12: Business Process
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61 Verified Questions
61 Flashcards
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Sample Questions
Q1) _________ uses a computing infrastructure that relies on computer server farms and high-speed network connections that allow users to access their content from any device connected to the Internet.
Q2) What measures how quickly a system performs a certain process or transaction in terms of efficiency IT metrics of both speed and throughput?
A) Reliability
B) Availability
C) Flexibility
D) Performance
Q3) What are the top international telecommunications issues that are network related?
A) Improving operational efficiency of networks
B) Dealing with different networks
C) Controlling data communication security
D) All of these.
Q4) What is Virtualization, and why is it important to organizations?
Q5) What is agile MIS architecture, and why is it important to an organization?
Q6) __________________ is a framework of dividing the resources of a computer into multiple execution environments.
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