Information Technology for Managers Exam Review
Course Introduction
Information Technology for Managers explores the critical role of IT in modern organizations, focusing on how managers can leverage technology to achieve strategic objectives and improve business performance. The course covers foundational IT concepts, including hardware, software, networks, data management, cybersecurity, and emerging technologies. Emphasis is placed on aligning IT initiatives with business goals, managing IT projects, evaluating technology investments, and addressing ethical and legal considerations in technology use. Case studies and real-world examples are used to illustrate best practices and challenges, equipping future managers with the knowledge and skills to make informed technology decisions and lead digital transformation within their organizations.
Recommended Textbook
Using MIS 3rd Edition by David M. Kroenke
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Chapter 1: The Importance of Mis
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Sample Questions
Q1) What is the implication of Moore's Law on future managers?
Answer: The current business scenario is flooded with vast amounts of data that requires the effective assistance of information technology.Because of Moore's Law,the cost of data communications and data storage is essentially zero.This implies that future business professionals need to be able to assess,evaluate,and apply emerging information technology to business.
Q2) Information is worth its cost when the cost of acquiring it breaks even with the returns expected.
A)True
B)False Answer: False
Q3) Substantial cognitive research has shown that although you cannot increase your basic IQ,you can dramatically increase the quality of your thinking.
A)True
B)False
Answer: True
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Page 3
Chapter 2: Collaboration Information Systems
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Sample Questions
Q1) Collaborative teams can use wiki technology to create and maintain private wikis that serve as a repository of team knowledge.
A)True
B)False
Answer: True
Q2) Which of the following is not part of the definition of collaboration?
A)diverging goals
B)working together
C)communicating
D)coordinating
Answer: A
Q3) A(n)________ is a process or procedure by which content is created,edited,used,and disposed.
A)communication system
B)feedback flow
C)iteration
D)workflow
Answer: D
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4
Chapter 3: Information Systems for Competitive Advantage
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Sample Questions
Q1) Porter's five forces model states that the intensity of the competitive forces determines all of the following except industry ________.
A)competition
B)profitability
C)segmentation
D)characteristics
Answer: C
Q2) Organizational strategy begins with an assessment of the ________.
A)organizational goals and objectives
B)organizational strategy
C)fundamental characteristics and structure of an industry
D)business processes of the organization
Answer: C
Q3) The competitive strategy of locking in customers is sometimes called establishing high switching costs.
A)True
B)False
Answer: True
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Chapter 4: Hardware and Software
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Sample Questions
Q1) The term open source means that the source code of the program is ________.
A)available to the public
B)compatible with both 32-bit and 64-bit processors
C)available for licensing if desired
D)available only to carefully vetted contractors
Q2) Cache memory helps to speed up the overall throughput of the CPU.
A)True
B)False
Q3) RAMs are classified as 32-bit or 64-bit.
A)True
B)False
Q4) The operating system directs the CPU to place new programs or data into unused memory or memory that has been made available for that purpose.This is called memory swapping.
A)True
B)False
Q5) RAM contains a block of data and instructions for the operating system.
A)True
B)False
Q6) Explain the terms server farm,grid,and cloud.
Page 6
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Chapter 5: Database Processing
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Sample Questions
Q1) The format of metadata depends on the software product that is processing the database.
A)True
B)False
Q2) Microsoft's SQL Server is an example of a personal DBMS product.
A)True
B)False
Q3) ________ is an example of a personal DBMS.
A)DB2
B)SQL Server
C)Oracle
D)Access
Q4) A group of columns that identify a unique table row is a ________.
A)column
B)record
C)field
D)key
Q5) Registries are data that describe data.
A)True
B)False
Page 7
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Chapter 6: Data Communications
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Sample Questions
Q1) Vendors develop and maintain leased lines and networks that are called
A)DSLs
B)WANs
C)PSDNs
D)VPNs
Q2) Narrowband transmission speeds typically do not exceed 56 kbps.
A)True
B)False
Q3) Describe the major protocols of a LAN.
Q4) A ________ is a set of rules that two communicating devices follow.
A)layer
B)URL
C)permission
D)protocol
Q5) A(n)________ is a computing device that prevents unauthorized network access.
A)router
B)switch
C)SSL
D)firewall
Q6) What is a network? Describe the various networks.
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Chapter 7: How the Internet Works
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Sample Questions
Q1) The last letters in any domain name are referred to as the ________.
A)DNS name
B)Web address
C)URL
D)top-level domain
Q2) In a private network,administrators cannot manually assign IP addresses.
A)True
B)False
Q3) IPTV is the protocol used to transmit television and other video signals over the Internet.
A)True
B)False
Q4) The process of changing public IP addresses into private IP addresses is called Network Address Translation.
A)True
B)False
Q5) The ISO developed TCP/IP layered protocol.
A)True
B)False
Q6) What are the two kinds of IP addresses?
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Chapter 8: Business Process Management
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Sample Questions
Q1) The first era of human resource applications was restricted to ________.
A)developing training modules
B)evaluating employee performance
C)computing payroll
D)supporting recruitment
Q2) Which of the following is true of business processes in nonprofit and governmental organizations?
A)Interorganizational processes are not possible owing to policies and regulations.
B)Lack of revenue-generation makes process-mapping difficult.
C)Authority and responsibility for processes are not clearly defined.
D)Business processes are service-oriented.
Q3) Well-managed organizations create policy,procedures,and committees to continually assess business process effectiveness.
A)True
B)False
Q4) Human resources and sales forecasting are examples of functional processes.
A)True
B)False
Q5) Explain the benefits and challenges of BPM in functional processes.
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Chapter 9: E-Commerce and Web 20
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Sample Questions
Q1) Google has never announced any software in a formal marketing campaign.Users carry the message to one another.This is an instance of the ________ that is practiced by most Web 2.0 companies.
A)broad marketing
B)skimming
C)niche marketing
D)viral marketing
Q2) How is supply chain profitability related to organizational profitability?
Q3) B2B refers to e-commerce sales between ________.
A)companies and governmental organizations
B)companies
C)government departments
D)companies and retail consumers
Q4) The ________ is a phenomenon in which the variability in the size and timing of orders increases at each stage up the supply chain,from customer to supplier.
A)bullwhip effect
B)demand elasticity
C)interorganizational information
D)random variation
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Chapter 10: Business Intelligence Systems
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Sample Questions
Q1) Among the following,what is the best way to distinguish between reporting tools and data-mining tools?
A)type of data used
B)difference in input information
C)objective of using these tools
D)complexity of techniques used
Q2) Which of the following is a description of a business intelligence (BI)application?
A)It implements the logic of a particular procedure or process.
B)It is the use of a tool on a particular type of data for a particular purpose.
C)It is an information system having all five components that delivers the results to users who need those results.
D)It stores employee knowledge and makes it available to employees,customers,and others who need it.
Q3) Which of the following is an example of a supervised data-mining technique?
A)cluster analysis
B)neural networks
C)regression analysis
D)a decision tree
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Chapter 11: Managing Development
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Sample Questions
Q1) The average contribution per worker is directly proportional to the team size.
A)True
B)False
Q2) Large scale projects tend to be informal and loose.
A)True
B)False
Q3) Briefly describe the five major challenges to systems development.
Q4) Procedures for normal,backup,and failure recovery operations are developed in the ________ phase of the SDLC.
A)system definition
B)component design
C)system maintenance
D)implementation
Q5) The development team determines the job descriptions and functions of people who will use the new system in the ________ phase of the SDLC.
A)system definition
B)component design
C)requirements analysis
D)implementation
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Chapter 12: Information Systems Management
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Sample Questions
Q1) ________ is another more common title given to the VP of information services.
A)CTO
B)CEO
C)CIO
D)CFO
Q2) Which of the following statements is true about a data dictionary?
A)Obsolete entries are usually retained in the data dictionary.
B)The data dictionary contains an entry for each standard data item.
C)Data administrators needn't maintain the data dictionary as it automatically updates itself.
D)Only large organizations are required to maintain a data dictionary.
Q3) Protecting information assets is a primary responsibility of the information systems department.
A)True
B)False
Q4) Data policies are almost all the same at every company.
A)True
B)False
Q5) What is cloud computing?
Q6) What is a legacy data system and why are they used?
Page 14
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Chapter 13: Information Security Management
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Sample Questions
Q1) ________ refers to things we do not know that we do not know.
A)Risk
B)Uncertainty
C)Assessment
D)Vulnerability
Q2) The ________ pretends to be a legitimate company and sends an email requesting confidential data,such as account numbers,Social Security numbers,account passwords,and so forth.
A)hawker
B)phisher
C)spoofer
D)sniffer
Q3) Encryption is an example of a technical safeguard.
A)True
B)False
Q4) Technical safeguards involve the hardware and software components of an information system.
A)True
B)False
Q5) Differentiate between a spyware and an adware program.
Page 15
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Chapter 14: International Dimension 1 - the Global Economy
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Sample Questions
Q1) Because Getty Images licenses photos in digital format,its overhead costs of setting up and operating the e-commerce site is essentially zero.
A)True
B)False
Q2) Royalty-free is the Getty licensing model by which customers contract to use as many images as they want.
A)True
B)False
Q3) Describe the three licensing models used by Getty Images.
Q4) Of the five components to an information system,the hardware component is the most impacted by internationalization.
A)True
B)False
Q5) Information systems procedures need to reflect local cultural values and norms.. A)True
B)False
Q6) How does the global economy change competitive strategy?
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Chapter 15: International Dimension 2 - Global Communication
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Sample Questions
Q1) Localizing computer programs is much more difficult,expensive,and time-consuming than translating documents.
A)True
B)False
Q2) In most cases,all of the following are issues that need to be addressed when localizing a computer program EXCEPT ________.
A)translating user interface
B)translating labels
C)translating metadata
D)translating documentation
Q3) If two inventory applications running on the two servers can update the same items at the same time,serious problems occur.
A)True
B)False
Q4) ASN data include information on commercial,military,and corporate airplanes.
A)True
B)False
Q5) What is a positive aspect of global data communications on less-developed countries?
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Chapter 16: International Dimension 3 - Global Is and the Value Chain
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Sample Questions
Q1) Industry "best practices" are universal and do not depend on culture.
A)True
B)False
Q2) Social networks are popular in any culture with sufficient ________,
A)computers
B)people
C)connectivity
D)communication skills
Q3) Information systems can be used to reduce or eliminate the ________ effect,a phenomenon in which the variability in the size and timing of orders increases at each stage of the supply chain.
A)accelerator
B)bullwhip
C)just-in-time
D)globalization
Q4) Functional business processes are often well integrated.
A)True
B)False
Q5) What is the accelerator effect?
Q6) What is the bullwhip effect? Page 18
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Chapter 17: International Dimension 4 - International It Management and Development
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Q1) In a global information systems development project,task dependencies can span teams working in different countries,thereby decreasing the difficulty of task management.
A)True
B)False
Q2) The development pace and workweek vary among cultures and countries.This relates to which of the following challenges for international IS project management?
A)project integration
B)requirements
C)time
D)procurement
Q3) Developing alternative versions of an information system that supports different processes in different countries is easier to implement,but creates system design challenges.
A)True
B)False
Q4) What are the three factors that create challenges for international IS operations?
Q5) Explain the challenges for investigating global computer crime.
Page 20
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