Information Technology for Managers
Exam Materials
Course Introduction
Information Technology for Managers is designed to equip future business leaders with the essential understanding of how information technology (IT) supports, shapes, and transforms modern organizations. This course covers key concepts including IT infrastructure, digital transformation, data management, cybersecurity, and the ethical implications of technology in business. Students will examine case studies and real-world applications to understand how managers can leverage IT to enhance operational efficiency, improve decision-making, drive innovation, and achieve strategic objectives. Emphasis is placed on developing the ability to communicate effectively with technical teams and to make informed technology-related decisions in a business context.
Recommended Textbook
Management Information Systems 2nd Edition by Paige Baltzan
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Page 2
Chapter 1: Management Information Systems: Business Driven
MIS
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Sample Questions
Q1) Focused strategies concentrate on either cost leadership or ___________.
Answer: Differentiation
Q2) Your boss, Tom Repicci, has asked you to analyze the airline industry using Porter's three generic strategies.Which of the following companies are using a cost leadership strategy?
A)Southwest, Horizon, Frontier, JetBlue.
B)British Airways, Singapore Airlines, Virgin Atlantic.
C)Sky Taxi-a rent-by-the-hour personal plane service.
D)All of these.
Answer: A
Q3) The __________ resources department maintains policies, plans, and procedures for a company.
Answer: Human
Q4) Which of the following is not a topic associated with the information age?
A)Collection of data.
B)Storage of data.
C)College statistics for data.
D)Use of data.
Answer: C
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Chapter 2: Decision and Processes: Value Driven Business
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Sample Questions
Q1) ___________ MIS metrics measure the performance of the IT system itself, including throughput, speed, and availability.
Answer: Efficiency
Q2) The crucial steps companies perform to achieve their goals and objectives and implement their strategies are called _____________ success factors.
Answer: Critical
Q3) Which of the following is a type of efficiency MIS metric?
A)Customer satisfaction
B)Conversion rates
C)Financial transactions
D)Web traffic
Answer: D
Q4) Which industry has been relying on neural network technology for more than two decades?
A)Food service
B)Hotels
C)Finance
D)Health care
Answer: C
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Chapter 3: Ebusiness: Electronic Business Value
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Sample Questions
Q1) What does RSS stand for?
A)Reorganized Site Syndicator
B)Really Simple Sites
C)Rented Site Syndication
D)Real Simple Syndication
Answer: D
Q2) Which social media site works by allowing content to find the users, instead of the users having to search for the content?
A)MySpace
B)Facebook
C)Google
D)StumbleUpon
Answer: D
Q3) A few examples of ebusiness advantages can include opening new markets, reducing costs, and expanding global reach.
A)True
B)False
Answer: True
Q4) T.J.Maxx is an example of a _________-and-mortar business.
Answer: Brick
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Chapter 4: Ethics and Information Security: MIS Business
Concerns
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Sample Questions
Q1) A company should be able to calculate the cost of downtime by which of the following?
A)Per hour, per day, and per week
B)Per employee, per computer, and per company
C)Per stock, per stockholder, and per investment capital
D)None of these
Q2) Trust among companies, customers, partners, and suppliers is the support structure of which of the following?
A)Ebusiness
B)Eharmony
C)Esoftware
D)Epolicies
Q3) Which of the following means the right to be left alone when you want to be, to have control over your personal possessions, and not to be observed without your consent?
A)Safety
B)Ethical standard
C)Privacy
D)Proper
Q4) _______________ is a hacker with criminal intent.
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Chapter 5: Infrastructure: Sustainable Technologies
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Sample Questions
Q1) Jessica started her own online company, which specializes in selling items for bachelorette parties, wedding parties, and baby showers.Due to the fact that she only operates online, her MIS infrastructure needs to be fast, efficient, and accurate, ensuring the best possible experience for her customers.Which of the following is a critical component in Jessica's MIS infrastructure?
A)Hardware and software
B)Client
C)Server
D)All of these
Q2) Which of the following delivers electricity using two-way digital technology?
A)A smart grid
B)A systematic grid
C)A collective grid
D)An interactive grid
Q3) Fault tolerance backs up an exact copy of a system's information.
A)True
B)False
Q4) Sustainable MIS is a critical part of corporate _________ responsibility, that is, companies' acknowledged responsibility to society.
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Chapter 6: Data: Business Intelligence
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Sample Questions
Q1) When does information cleansing occur in the data warehouse?
A)During the ETL process
B)On the information, once it is in the data warehouse
C)During the ETL process and once it is in the data warehouse
D)During the ETL process and before it is in the data warehouse
Q2) Which of the following encompasses all organizational information, where its primary purpose is to support the performing of managerial analysis tasks?
A)Analytical information
B)Transactional information
C)Statistical information
D)Targeted information
Q3) When discovering trends and seasonal variations in transactional information, use a ________________ forecast to change the transactional information by units of time, such as transforming weekly information into monthly or seasonal information or hourly information and into daily information.
A)Analytical graphing
B)Association detection
C)Market basket
D)Time-series
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Chapter 7: Networks: Mobile Business
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Sample Questions
Q1) Enhancing mobility is one of the greatest advantages provided by wireless networks.It allows activities that were formerly tied to physical locations to be performed almost anywhere.
A)True
B)False
Q2) What connects a group of computers in close proximity, such as in a school or office setting?
A)Metropolitan area network (MAN)
B)Local area network (LAN)
C)Wide area network (WAN)
D)Secure area network (SAN)
Q3) What is the integration of communication channels into a single service?
A)Instant communication
B)Unified communication
C)Peer-to-peer communication
D)Voice over communication
Q4) One benefit of a connected world, resource ___________ makes all applications, equipment (such as a high-volume printer), and data available to anyone on the network, without regard to the physical location of the resource or the user.
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Chapter 8: Enterprise Applications: Business Communications
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Sample Questions
Q1) Which of the following is an extended ERP component?
A)Business intelligence
B)Ebusiness
C)Customer relationship management
D)All of these
Q2) Enterprise _____________ integration connects the plans, methods, and tools aimed at integrating separate enterprise systems.
Q3) What takes information entered into a given system and sends it automatically to all upstream systems and processes?
A)Forward integration
B)Forward data interchange
C)Backward integration
D)Backward data interchange
Q4) What targets sales opportunities by finding new customers or companies for future sales?
A)Sales management system
B)Contact management system
C)Opportunity management system
D)Sales force automation system
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Chapter 9: Systems Development and Project
Management: Corporate Responsibility
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Sample Questions
Q1) What is the systems development life cycle?
A)Involves establishing a high-level plan of the intended project and determining project goals
B)Involves analyzing end-user business requirements and refining project goals into defined functions and operations of the intended system
C)Involves describing the desired features and operations of the system
D)The overall process for developing information systems from planning and analysis through implementation and maintenance
Q2) Describe the project stakeholder's and executive sponsor's roles in choosing strategic projects.
Q3) What is a common approach using the professional expertise within an organization to develop and maintain the organization's information technology systems?
A)In-sourcing
B)Outsourcing
C)Business process outsourcing
D)Offshore outsourcing
Q4) Summarize the different software development methodologies.
Q5) ____________ revenues are a business-related consequence of successful software.
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Chapter 10: Hardware and Software
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Sample Questions
Q1) A (An) ____________ attribute can be calculated using the value of another attribute.
Q2) What kind of attribute would be age?
A)Null-valued attribute
B)Multi-valued attribute
C)Derived attribute
D)Stored attribute
Q3) What has only a single value of each attribute of an entity?
A)Single-valued attribute
B)Multi-valued attribute
C)Null-valued attribute
D)All of these
Q4) What is a characteristic of a table?
A)Field
B)Table
C)Record
D)Key
Q5) A field is composed of rows and columns that represent an entity.
A)True
B)False
12
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Chapter 11: Networks and Telecommunications
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Sample Questions
Q1) Hypertext transfer protocol (HTTP) uses TCP/IP technology to transmit voice calls over long-distance telephone lines.
A)True
B)False
Q2) Which of the following represents the bus topology?
A)All devices are connected to a central cable or backbone.
B)All devices are connected to a central device, called a hub.
C)All devices are connected to one another in the shape of a closed loop, so that each device is connected directly to two other devices, one on either side of it.
D)Groups of star-configured workstations are connected to a linear bus backbone cable.
Q3) Simple mail transfer protocol (SMTP) is TCP/IP's own messaging system for email.Telnet protocol provides terminal emulation that allows a personal computer or workstation to act as a terminal, or access device, for a server.
A)True
B)False
Q4) Explain topology and the different types found in networks.
Q5) Compare LANs, WANs, and MANs.
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Chapter 12: Designing Databases
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Sample Questions
Q1) What is an older secondary storage medium that uses a strip of thin plastic coated with a magnetically sensitive recording medium?
A)Magnetic medium
B)Magnetic tape
C)Hard drive
D)RAM
Q2) What detects the presence or absence of a mark in a predetermined place (popular for multiple-choice exams)?
A)Magnetic ink character reader
B)Optical-character recognition
C)Optical-mark recognition
D)Point-of-sale
Q3) What is roughly 1 million bytes?
A)Megabyte
B)Terabyte
C)Kilobyte
D)Gigabyte
Q4) ____________ is the set of instructions that the hardware executes to carry out specific tasks.
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