Information Technology for Business
Textbook Exam Questions
Course Introduction
Information Technology for Business explores the fundamental role that information systems and technology play in modern organizations. The course covers key concepts such as IT infrastructure, data management, business information systems, cybersecurity, and emerging digital trends. Students learn how technology supports business processes, decision-making, and competitive advantage, with a focus on practical tools and strategies for leveraging IT to drive business value and innovation. Case studies and practical examples illustrate how organizations use IT to improve efficiency, enhance communication, and respond to changing market demands.
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MIS 9th Edition by Hossein Bidgoli
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14 Chapters
1477 Verified Questions
1477 Flashcards
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Page 2
Chapter 1: Information Systems: An Overview
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103 Flashcards
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Sample Questions
Q1) In the context of Porter's Five Forces Model,an organization limits buyers' choices by:
A)encouraging the use of the Internet to gather information about products.
B)launching duplicate products or services in the marketplace.
C)offering services that make it difficult for customers to switch.
D)charging market competitive rates for its products or services.
Answer: C
Q2) Describe a manufacturing information system (MFIS).
Answer: Answers will vary.An MFIS is used to manage manufacturing resources so that companies can reduce manufacturing costs,increase product quality,and make better inventory decisions.MFISs can perform many types of analysis with a high degree of timeliness and accuracy.An MFIS supports the following decisions,among others:
a.Ordering decisions
b.Product cost calculations
c.Space utilization
d.The bid evaluation process used with vendors and suppliers
e.Analysis of price changes and discounts
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Chapter 2: Computers: The Machines Behind Computing
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Sample Questions
Q1) A server is a set of programs for controlling and managing computer hardware and software.
A)True
B)False
Answer: False
Q2) Extended ASCII is a data code that allows the representation of 1024 characters.
A)True
B)False
Answer: False
Q3) What is a motherboard?
Answer: Answers will vary.A motherboard is the main circuit board containing connectors for attaching additional boards.In addition,it usually contains the CPU,Basic Input / Output System (BIOS),memory,storage,interfaces,serial and parallel ports,expansion slots,and all the controllers for standard peripheral devices,such as the display monitor,disk drive,and keyboard.
Q4) The hardware component of a computer system consists of programs written in computer languages.
A)True
B)False
Answer: False
Page 4
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Chapter 3: Database Systems,Data Warehouses,and Data
Marts
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Sample Questions
Q1) In a(n)_____,nodes with the same parents are called twins or siblings.
A)hierarchical model
B)network model
C)relational model
D)object-based model
Answer: A
Q2) Briefly discuss the advantages and disadvantages of database marketing.
Answer: Answers will vary.Database marketing offers several advantages,including improved profitability,increased sales,improved marketing communications,and improved product development.High startup costs,such as hardware and software,and the ongoing operational costs are among the drawbacks of database marketing.And for effective utilization and operation of a successful database marketing program,employees with technical knowledge are needed.This may put this technology out of reach for small organizations that have limited budget.
Q3) With the indexed sequential access method (ISAM),records cannot be accessed randomly.
A)True
B)False
Answer: False
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Chapter 4: Personal,Legal,Ethical,and Organizational Issues of Information Systems
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Sample Questions
Q1) In the context of information privacy,which is true of cookies?
A)They record users' actions on a Web site.
B)They get saved on a computers' primary memory.
C)They provide information about users' location.
D)They make it impossible for Web sites to customize pages for users.
Q2) Job deskilling occurs when:
A)experienced labor is eliminated by high technology.
B)a worker is promoted from a semiskilled to a skilled position.
C)a job is carried out manually.
D)fragmented jobs are combined as a whole.
Q3) To minimize the invasion of privacy,users and organizations should:
A)provide wrong data to unauthorized users.
B)use verification procedures to ensure data accuracy.
C)keep collected information even after the stated purpose is over.
D)provide access to one's personal information to all interested parties.
Q4) List eight moral imperatives as put forth by the Association for Computing Machinery (ACM).
Q5) With employee-monitoring systems,managers can supervise employees' work speeds.
A)True
B)False Page 6
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Page 7
Chapter 5: Protecting Information Resources
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Sample Questions
Q1) Describe how a virtual private network (VPN)works.
Q2) In the context of e-commerce transaction security measures,authentication is a critical factor because it ensures that:
A)a system quickly recovers in the event of a system failure or disaster.
B)the person using a credit card number is the card's legitimate owner.
C)the accuracy of information resources within an organization is maintained.
D)a system can easily be restored to operational status.
Q3) When an organization develops a comprehensive security plan,it should set up a security committee with representatives from all departments as well as upper management.
A)True
B)False
Q4) Describe the three levels of security in a comprehensive security system.
Q5) An intrusion detection system (IDS)can protect networks against both external and internal access.
A)True
B)False
Q6) List the actions that a firewall can take after examining a packet.
Q7) In the context of fault-tolerant systems,describe uninterruptible power supply (UPS).
Page 8
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Chapter 6: Data Communication: Delivering Information
Anywhere and Anytime
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Sample Questions
Q1) _____ is responsible for packet forwarding.
A)Internet Protocol
B)Transmission Control Protocol
C)User Datagram Protocol
D)Extensible Authentication Protocol
Q2) A(n)_____ is a device that connects a user to the Internet.
A)drafter
B)modem
C)cookie
D)applet
Q3) Protocols are devices that connect users to the Internet.
A)True
B)False
Q4) A _____ works well for companies that are geographically dispersed.
A)ring topology
B)star topology
C)mesh topology
D)hierarchical topology
Q5) Describe a modem.
Q6) Describe a mesh topology and its advantages. Page 9
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Page 10
Chapter 7: The Internet,Intranets,and Extranets
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Sample Questions
Q1) _____ are usually collected by an "aggregator" such as iTunes.
A)Blogs
B)Tweets
C)Wikis
D)Podcasts
Q2) Client-based e-mail enables a user to access his or her e-mail account from any computer.
A)True
B)False
Q3) _____ check to see what links are on the user's Web page and make sure they work;if a link is broken,they identify it and include this information as part of the data about that page.
A)Crawlers
B)Subscribers
C)Backdoors
D)Clients
Q4) An intranet is an application or service that uses an organization's computer network.
A)True
B)False
Page 11
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Chapter 8: E-Commerce
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Sample Questions
Q1) Companies exclusively using business-to-consumer (B2C)applications:
A)sell directly to consumers.
B)rely on physical storefronts for customer interactions.
C)approach customers through third-party agents.
D)focus on using personalized physical stores to serve consumers.
Q2) _____ is the first activity involved in a typical business-to-consumer (B2C)cycle.
A)Fulfillment
B)Information sharing
C)Ordering
D)Payment
Q3) Provide examples of organizational e-commerce activities that take place inside an organization.
Q4) Describe the m-commerce applications that are currently available.
Q5) In a value chain,service involves _____.
A)processing raw materials into finished goods
B)identifying customer needs and generating sales
C)activities to support customers after the sale of products
D)tasks associated with receiving,storing,and disseminating incoming goods
Q6) List four disadvantages of e-commerce.
Page 12
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Chapter 9: Global Information Systems
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Sample Questions
Q1) In a(n)_____ structure,a company's subsidiaries operate autonomously but regularly report to the parent company.
A)multinational
B)transnational
C)international
D)global
Q2) The increase in direct buyer-seller communication through e-business has eliminated the opportunities for intermediaries.
A)True
B)False
Q3) In an organization with an international structure,information systems personnel are regularly exchanged among locations to encourage joint development of applications for marketing,finance,and production.
A)True
B)False
Q4) With the popularity of the Internet,the use of value-added networks has increased. A)True
B)False
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Page 13
Chapter 10: Building Successful Information Systems
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Sample Questions
Q1) Information system projects are often an extension of existing systems or involve replacing an old technology with a new one.
A)True
B)False
Q2) In the context of prototyping during the design phase of the systems development life cycle (SDLC),a _____ prototype shows users how a particular task that was not technically feasible or appears to be unfeasible can be done.
A)proof-of-concept
B)computer-aided
C)requirements-based
D)phased-in-phased-out
Q3) Discuss the disadvantages of outsourcing.
Q4) In the context of an organization's information system,external users _____.
A)refrain from providing feedback to the organization
B)include customers,contractors,and suppliers
C)typically form part of the task force
D)are the employees who use the system
Q5) Discuss the four steps involved in prototyping.
Q6) Describe the concept of crowdsourcing.
Page 14
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Chapter 11: Enterprise Systems
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Sample Questions
Q1) An _____ is a third-party exchange that provides a platform for buyers and sellers to interact with each other and trade more efficiently online.
A)e-marketplace
B)e-host
C)e-exhibition
D)e-media
Q2) In the context of knowledge management,tacit knowledge can be captured easily in data repositories.
A)True
B)False
Q3) _____ is a practice where a store sends coupons to a customer,who has already bought a product from the store,for a more expensive brand of the same product,in the hope that the customer would prefer the expensive brand.
A)Proactive selling
B)Upselling
C)Cross-selling
D)Versatile selling
Q4) Briefly explain an enterprise resource planning (ERP)system.
Q5) Discuss the functions coordinated by a supply chain management (SCM)system.
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Chapter 12: Management Support Systems
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Sample Questions
Q1) Discuss the importance of keeping a consistent look and feel for a management support system (MSS).
Q2) _____ is software that helps a team of decision makers work with the same application,regardless of their locations.
A)Dataware
B)Infoware
C)Groupware
D)Firmware
Q3) What ensures that key decision makers are involved in designing a management support system (MSS)?
A)Clearly defining objectives and benefits.
B)Keeping lines of communication open.
C)Identifying executives' information needs.
D)Designing a flexible system.
Q4) In a decision support system (DSS),the user interface manages and coordinates the database and model base.
A)True
B)False
Q5) What is the function of a digital dashboard?
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Chapter 13: Intelligent Information Systems
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Sample Questions
Q1) Which component of an expert system uses forward and backward chaining to manipulate a series of rules?
A)An explanation facility
B)A knowledge base
C)A user interface
D)An inference engine
Q2) In design and implementation of any _____ reasoning application,there are 4 Rs involved: retrieve,reuse,revise,and retain.
A)rule-based
B)adductive
C)deductive
D)case-based
Q3) In the context of adding artificial intelligence (AI)technologies to a decision support system's model base component,_____ can be added to include heuristics in the model base's analysis capabilities.
A)expert systems
B)firmware
C)spyware
D)virtual reality systems
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Page 17
Chapter 14: Emerging Trends,Technologies,and Applications
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Sample Questions
Q1) Discuss the advantages and disadvantages of application service providers (ASPs).
Q2) Symbic Technologies offers cloud computing services to several data centers around the world.It provides servers,networking elements,and storage.Symbic Technologies owns the equipment and is in charge of housing,functioning,and maintaining it.In the context of cloud computing services,it is evident that Symbic Technologies provides _____ as a service.
A)infrastructure
B)platform
C)software
D)backend
Q3) In the context of virtual reality (VR),allowing users in different locations to interact and manipulate the same world at the same time by connecting two or more virtual worlds is known as _____.
A)full-body immersion
B)networked communication
C)simulation
D)interaction
Q4) Why do companies consider cost saving as a major advantage of grid computing?
Q5) Discuss the use of biometrics in passports and secure government ID cards.
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