Information Technology for Business Test Bank
Course Introduction
This course explores the fundamental role of information technology (IT) in modern business environments, emphasizing how digital tools and systems support organizational goals and competitive advantage. Topics include business information systems, IT infrastructure, e-commerce, data management, cybersecurity, and the strategic alignment of technology with business processes. Through case studies and practical applications, students gain insight into how IT solutions drive efficiency, innovation, and informed decision-making in diverse business contexts.
Recommended Textbook
Experiencing MIS 7th Edition by David
M. Kroenke
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Chapter 1: The Importance of Mis
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Q1) Which of the following laws speaks about the storage density on magnetic disks?
A)Metcalfe's Law
B)Kryder's Law
C)Nielsen's Law
D)Moore's Law
Answer: B
Q2) Which of the following best describes collaboration?
A)It is the ability of an individual to model the components of the system, to connect the inputs and outputs among those components into a sensible whole that reflects the structure and dynamics of the phenomenon observed.
B)It is the ability to assess, evaluate, and apply emerging information technology to business.
C)It is the activity of two or more people working together to achieve a common goal, result, or work product.
D)It is the activity of constructing or modifying models with the help of one's nonroutine cognitive skills.
Answer: C
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Chapter 2: Business Processes, Information Systems, and Information
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Q1) What is a business process? How are business process modeling notations used in business processes?
Answer: A business process is a network of activities for accomplishing a business function.The business process modeling notation is an international standard for creating business process diagrams.
Q2) Data flows represent the movement of data from one activity to another.
A)True
B)False
Answer: True
Q3) A ________ is a network of activities for accomplishing a business function.
A)repository
B)task force
C)business portfolio
D)business process
Answer: D
Q4) As long as information is relevant and timely, it need not always be complete. A)True
B)False
Answer: False
Page 4
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Chapter 3: Organizational Strategy, Information Systems
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Q1) Which of the following is least likely to be an outcome of organizations forming alliances with each other?
A)promotion of product awareness
B)development of market size
C)establishment of standards
D)increment of purchasing costs
Answer: D
Q2) The competitive strategy followed by an organization is derived from the ________ of its industry.
A)function
B)structure
C)profits
D)goals
Answer: B
Q3) The support activities in the generic value chain facilitate the primary activities and contribute only indirectly to the production, sale, and service of the product.
A)True
B)False
Answer: True
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Chapter 4: Hardware and Software
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Q1) A server farm can process only one service request per minute.
A)True
B)False
Q2) Differentiate between client and server computers.
Q3) When individuals buy a computer program, they buy a license to ________.
A)convert the program into open source software
B)modify the features of the program
C)use the program
D)sell the program
Q4) Open source software is typically free, modifiable, and its source code is publicly available.
A)True
B)False
Q5) The speed of a central processing unit (CPU)is expressed in cycles called ________.
A)hertz
B)bits
C)bytes
D)pixels
Q6) Explain how computer programs are licensed to individuals and organizations.
Page 6
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Chapter 5: Database Processing
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Q1) ________ refers to software products that support very high transaction rates, processing relatively simple data structures, replicated on many servers in the cloud.
A)NoSQL DBMS
B)MySQL DBMS
C)Traditional DBMS
D)Relational DBMS
Q2) Security requirements are more stringent for traditional applications than for browser-based ones.
A)True
B)False
Q3) Databases that carry their data in the form of tables and represent relationships using foreign keys are called ________ databases.
A)hierarchical
B)network
C)relational
D)object
Q4) Describe the elements in a database.
Q5) What is a database application?
Q6) Describe the functions of a database management system (DBMS).
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Chapter 6: The Cloud
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Q1) Which of the following is an advantage of in-house hosting?
A)It requires very small capital.
B)It gives greater control over the location of data.
C)It has the ability to adapt to growing or fluctuating demands.
D)It eliminates the risk of obsolescence.
Q2) In the context of the cloud, which of the following best describes the term elastic?
A)It means that the computing resources leased can be increased or decreased dynamically in cloud-based hosting.
B)It means that the operations staff manually allots fresh resources when the traffic increases.
C)It means that the customers are provided a consistent bandwidth on the cloud.
D)It means that the resources available for cloud-hosting are shared among customers.
Q3) Telediagnosis uses telecommunications to link surgeons to robotic equipment at distant locations.
A)True
B)False
Q4) Why is cloud hosting preferred to in-house hosting?
Q5) Explain why cloud-based hosting does not make sense for some organizations.
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Chapter 7: Organizations and Information Systems
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Q1) Explain the four phases of the customer life cycle.
Q2) Which of the following statements is true of enterprise resource planning (ERP)?
A)ERP is a suite of software applications that integrates existing systems by providing layers of software that connect applications together.
B)The two major components of ERP systems are manufacturing applications and inventory applications.
C)ERP is also referred to as enterprise application integration (EAI)due to its highly efficient integration properties.
D)ERP systems are used to forecast sales and to create manufacturing plans and schedules to meet those forecasts.
Q3) The last phase of the customer life cycle is relationship management.
A)True
B)False
Q4) Functional information systems are information systems used by a single individual.
A)True
B)False
Q5) What are personal information systems?
Q6) What are information silos?
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Chapter 8: Social Media Information Systems
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Q1) In social customer relationship management, since the relationships between organizations and customers emerge from joint activity, customers have as much control as companies.
A)True
B)False
Q2) A(n)________ social networking service like Yammer can be used to provide managers with real-time feedback about how to resolve internal operational inefficiencies.
A)enterprise
B)media sharing
C)microblogging
D)polling
Q3) Value chains determine unstructured business processes.
A)True
B)False
Q4) Social media providers develop and operate their own custom, proprietary, social networking application software.
A)True
B)False
Q5) According to Nan Lin, how do people benefit from social capital?
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Chapter 9: Business Intelligence Systems
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Q1) The curse of dimensionality states that the more attributes there are, the more difficult it is to build a model that fits the sample data.
A)True
B)False
Q2) How is a data warehouse different from a data mart?
Q3) What are the three primary activities in the business intelligence process?
Q4) Explain the functions of a data warehouse.
Q5) MapReduce is a technique for harnessing the power of thousands of computers working in parallel.
A)True
B)False
Q6) ________ are business intelligence documents that are updated at the time they are requested.
A)Subscriptions
B)Third-party cookies
C)Static reports
D)Dynamic reports
Q7) Explain the curse of dimensionality.
Q8) What is unsupervised data mining?
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Chapter 10: Information Systems Security
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Q1) Hiring, training, and educating employees in an organization is a technical safeguard.
A)True
B)False
Q2) Which of the following types of encryption is used by the secure sockets layer protocol?
A)optical encryption
B)physical layer encryption
C)disk encryption
D)public key encryption
Q3) A(n)________ sits outside an organizational network and is the first device that Internet traffic encounters.
A)internal firewall
B)perimeter firewall
C)adware
D)malware
Q4) In the case of public key encryption, each site has a private key to encode a message and a public key to decode it.
A)True
B)False
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Chapter 11: Information Systems Management
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Q1) Which of the following is an advantage of outsourcing information systems?
A)An outsourcing company is typically in complete control of the process.
B)It is a cheaper short-term solution to achieve long-term benefits.
C)It can be an easy way to gain expertise otherwise not known.
D)The vendors can be easily and cheaply changed if performance is below par.
Q2) Outsourcing has made in-house information systems (IS)/IT functions obsolete.
A)True
B)False
Q3) Information technology must be placed into the structure of the information systems (IS)before an organization can use it.
A)True
B)False
Q4) The membership of a steering committee is determined by the CEO and other members of the executive staff.
A)True
B)False
Q5) A systems analyst monitors, fixes, and tunes computer networks.
A)True
B)False
Q6) Explain the rights of information systems users.
Page 13
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Chapter 12: Information Systems Development
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Q1) Explain how the software component of an information system is designed.
Q2) Information systems cannot be tailor-made.
A)True
B)False
Q3) What are the four ways in which organizations can implement a system conversion?
Q4) What are the tasks of system maintenance?
Q5) Explain how diseconomies of scale can affect systems development.
Q6) The project plan resulting from system definition is the input for requirement analysis.
A)True
B)False
Q7) A comprehensive test plan should ________.
A)not include incorrect actions that users take
B)cause every line of program code to be executed
C)cause only critical error messages to be displayed
D)be constructed by only product quality assurance (PQA)personnel
Q8) Define the terms cost feasibility, technical feasibility, and organizational feasibility.
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Q9) Who are the members of a systems project team? Explain the roles of business analysts and systems analysts.
Chapter 13: Collaboration Information Systems for Decision Making
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Q1) Strategic decisions are almost always collaborative.
A)True
B)False
Q2) Different people usually perceive a problem in the same way.
A)True
B)False
Q3) In collaboration, the work proceeds in a series of steps in which one person produces something, others criticize it, and then a revised version is produced.These steps are known as ________.
A)iterations
B)alternatives
C)redundancies
D)strategies
Q4) Operational decisions are always collaborative.
A)True
B)False
Q5) Differentiate between cooperation and collaboration with examples.
Q6) Most collaboration systems are hosted on client computers.
A)True
B)False Page 15
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Chapter 14: Collaborative Information Systems for Student Projects
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Q1) A face-to-face meeting is an example of asynchronous communication.
A)True
B)False
Q2) Which of the following is a content sharing technique which is least effective for collaborations in which there are many document versions or for which there is a desire for content control?
A)email with attachments
B)Microsoft SharePoint
C)Google Docs
D)file server
Q3) VOICE is a marketing and media firm.One of its corporate policies is the sole use of synchronous communication within the organization.VOICE is expanding its customer base in the coming year and needs to prepare a plan of action.Given its corporate policy regarding communication, which of the following modes are its team members most likely to use?
A)email
B)team survey
C)multiparty text chat
D)discussion forum
Q4) Explain version control with a simple example.
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Chapter 15: Mobile Systems
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Q1) Which of the following statements about native applications is true?
A)They are developed by amateur programmers and business professionals.
B)They use HTML5, CSS3, and JavaScript as development languages.
C)They only run on the operating system for which they are programmed.
D)They are dependent on platforms provided by browsers.
Q2) A mobile device is a small, lightweight, power-conserving computing device that is capable of wireless connectivity.
A)True
B)False
Q3) Unlike native applications, Web applications have one code base and one development team.
A)True
B)False
Q4) Web applications are limited by the capabilities of the browser.
A)True
B)False
Q5) Briefly describe the mobile system effect for each of the five components of an information system.
Q6) What are mobile systems?
Q7) Differentiate between native and Web mobile applications.
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Chapter 16: Introduction to Microsoft Excel 2013
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Q1) In Excel, the PAGE LAYOUT tab is used to format a page, often for printing.
A)True
B)False
Q2) In Excel, a single spreadsheet is known as a ________.
A)workbook
B)note
C)worksheet
D)page
Q3) The ________ section of the ribbon in Excel enables selected text to be centered both horizontally and vertically in a cell.
A)font
B)alignment
C)styles
D)editing
Q4) Which of the following keys is used to edit the value in a cell without retyping the whole entry?
A)F2
B)F1
C)F5
D)F3
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Chapter 17: Database Design
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Q1) A data model is a logical representation of the structure of the data.
A)True
B)False
Q2) Entities have attributes that describe characteristics of the entity.
A)True
B)False
Q3) Which of the following is true of a data model?
A)It is created after the database is designed.
B)It is an attribute whose value is associated with only one entity instance.
C)It is a logical representation of the structure of the data.
D)It does not describe the relationships among the data.
Q4) Database practitioners classify tables into various normal forms according to the kinds of problems they have.
A)True
B)False
Q5) An identifier is an attribute whose value is associated with every entity in the data model.
A)True
B)False
Q6) Explain the role of users in designing a database.
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Chapter 18: Using Microsoft Access 2013
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Q1) By default, for queries of two or more tables, Microsoft Access shows only those rows that have value matches in both tables.
A)True
B)False
Q2) In Microsoft Access reports, the Grouping & Totals section contains the options to display totals in a report.
A)True
B)False
Q3) In Microsoft Access, the option to generate a data entry form is present in the Create ribbon.
A)True
B)False
Q4) Though Microsoft Access can be used to create and process queries, it does not provide a graphical interface for the queries.
A)True B)False
Q5) Microsoft Access opens a new database by creating a default table named Table A. A)True B)False
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Chapter 19: Using Excel and Access Together
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Q1) If a user clicks on a graph in Microsoft Excel, it will show a special tab called Chart Tools that can be used to customize the graph.
A)True
B)False
Q2) Which of the following is true about the import/export of data from Microsoft Access to Microsoft Excel?
A)Data can only be transferred by exporting the data into a text file and then importing that text data.
B)Delimited text files cannot be imported into both Microsoft Excel and Microsoft Access.
C)The import/export process in both Microsoft Access to Microsoft Excel maintains an active connection to the source of the data.
D)Data must be reimported to Microsoft Excel in order to remain up-to-date if the source data in Microsoft Access is modified.
Q3) The Totals button is present in the Results section of the Design tab.
A)True
B)False
Q4) Explain the significance of using Microsoft Access and Microsoft Excel together.
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Chapter 20: Network and Cloud Technology
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Q1) Samantha is browsing through some geological sites to collect information for a class project.She saves the address of the site she finds most helpful for future reference.The address Samantha saved is also the site's ________.
A)File Transfer Protocol
B)digital subscriber line
C)uniform resource locator
D)Internet service provider
Q2) The committee that addresses local area network (LAN)standards is called the IEEE 803 Committee.
A)True
B)False
Q3) Which of the following statements is true of Web servers?
A)They typically perform the functions of tracking and managing the products in a database.
B)They are part of the user tier in the three-tier architecture.
C)They are used only to send and receive Webmail.
D)They send and receive Web pages to and from clients.
Q4) What are the three important functions of an Internet service provider (ISP)?
Q5) What is a domain name? What is the procedure to get a domain name?
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Chapter 21: Enterprise Resource Planning Erpsystems
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Q1) Which of the following statements is true of Oracle's enterprise resource planning (ERP)products?
A)Oracle has never been known to create easy-to-use ERP products.
B)Oracle traditionally does not develop its ERP products in-house.
C)Oracle's ERP products are not available on mobile devices.
D)Oracle's ERP products are not designed according to SOA principles and hence are non-customizable.
Q2) Which of the following statements describes a trigger?
A)It is a computer program stored within a database that runs to keep the database consistent when certain conditions arise.
B)It is a computer program stored in a database that is used to enforce business rules.
C)It is a set of inherent procedures in an enterprise resource planning (ERP)solution that implement standard business processes.
D)It is a programming paradigm that describes computation in terms of statements that change a program state.
Q3) What is the primary purpose of an enterprise resource planning (ERP)system?
Q4) Briefly describe Microsoft's enterprise resource planning (ERP)products.
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Chapter 22: Supply Chain Management
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Q1) Increasing the size of an inventory reduces the cost of the inventory.
A)True
B)False
Q2) Nathan is in charge of inventory management at a furniture manufacturing company.Given his role, Nathan will be responsible ________.
A)for the machinery used in manufacturing
B)for the evaluation of the demand for furniture for a given period
C)for the wood and aluminum used for the furniture
D)for the capital required for production
Q3) Juicebox Inc., a fruit juice processing company, has been facing irregular demand patterns for the last two years.These large fluctuations have created a bullwhip effect for the company.Which of the following steps will Juicebox Inc.most likely take to cope with this effect?
A)carry larger inventories
B)follow the just-in-time inventory policy
C)reduce its annual production of juice
D)reduce the number of employees to cut costs
Q4) Explain inter-enterprise IS processes with an example.
Q5) How do information systems affect supply chain performance?
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Chapter 23: Enterprise Social Networks and Knowledge Management
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Q1) Conversion rate refers to the percent of people that visit a Web site and then immediately leave.
A)True
B)False
Q2) What are the alternatives to content management applications?
Q3) Which of the following is the first step in developing a social media information system (SMIS)?
A)Define what the organization wants to achieve with social media.
B)Identify metrics that will indicate whether an organization has achieved its goals.
C)Maximize metrics like conversion rate and bounce rate.
D)Identify the organization's target audience.
Q4) It is often easier for an employee of an organization to find a document of the organization using Google than using an in-house search engine.
A)True
B)False
Q5) Custom content management applications are expensive to develop and maintain. A)True
B)False
26
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Chapter 24: Database Marketing
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Q1) ________ shows how much the base probability increases or decreases when other products are purchased.
A)Lift
B)Support
C)Confidence
D)Cohesion
Q2) The more frequently two items occur in the same transaction, the higher the probability of them being purchased together.
A)True
B)False
Q3) Databases are not a key component of database marketing.
A)True
B)False
Q4) Decision tree analysis is a data mining technique that requires a high degree of supervision.
A)True
B)False
Q5) The frequency of customer purchases is not a determining factor for RFM scores. A)True
B)False
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Chapter 25: Reporting Systems and Olap
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Q1) Explain the different types of reports.
Q2) Query reports allow users to dynamically change the report grouping structures.
A)True
B)False
Q3) ________ are used by a reporting system to prepare and deliver reports to proper users on a timely basis.
A)Metadata
B)Microdata
C)Network packets
D)Data structures
Q4) What are reporting systems? What are the fundamental operations they perform?
Q5) Which of the following types of reports allows users to dynamically change the report grouping structures?
A)query reports
B)static reports
C)dynamic reports
D)online analytical processing (OLAP)reports
Q6) Describe online analytical processing (OLAP).
Q7) How does a reporting system obtain the necessary data to generate reports?
Q8) What is the difference between push and pull reports?
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Chapter 26: Data Breaches
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Q1) List some of the regulatory laws that govern the secure storage of data in certain industries.
Q2) An organization can easily stop a simple SQL injection attack on its online store by additional user training, stronger vendor authentication, or an internal network intrusion detection system.
A)True
B)False
Q3) Explain the basic countermeasures to be taken by organizations to protect themselves against data breaches.
Q4) Talgedco Inc., a software company, has taken several steps to secure its systems and data.The company has also installed a network intrusion detection system and data loss prevention system.Employees of this company have also been trained on the procedures to be followed to reduce the probability of a data breach.These steps taken by Talgedco are an example of ________.
A)attack vectors
B)countermeasures
C)malware
D)exfiltration
Q5) Why should organizations respond quickly to data breaches?
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Chapter 27: International Mis
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Q1) Due to information systems, any value chain activity can be performed from anywhere in the world.
A)True
B)False
Q2) If a distributed database divides the database into nonoverlapping segments, it is called a(n)________ database.
A)mirrored
B)replicated
C)independent
D)partitioned
Q3) SPZ Imports, a multinational company, has offices located in five countries.Each office processes a single database that resides at each location.Which of the following types of databases does SPZ use?
A)clustered database
B)distributed database
C)external database
D)hypermedia database
Q4) How do global information systems affect supply chain profitability?
Q5) What are the problems of inherent processes?
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Chapter 28: Systems Development Project Management
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Q1) In the Project Management Body of Knowledge (PMBOK®)Guide, the different stages in the life of a project are referred to as ________.
A)configuration controls
B)knowledge areas
C)process groups
D)resource zones
Q2) A function point is a feature or function of a new program.
A)True
B)False
Q3) A(n)________ is a hierarchy of the tasks required to complete a project.
A)scatter plot
B)work breakdown structure
C)encryption algorithm
D)virtual model
Q4) Baseline work breakdown structures can be used for monitoring a project.
A)True
B)False
Q5) A well-managed project will never face problems of diseconomies of scale. A)True
B)False
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Chapter 29: Agile Development
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Q1) Agile development methodologies are applicable only to team projects on information systems.
A)True
B)False
Q2) In software development, where requirements change periodically, the waterfall model works well.
A)True
B)False
Q3) The waterfall model used by the systems development life cycle (SDLC)is suitable for building physical things, such as a runway.
A)True
B)False
Q4) In a scrum, who is a product owner?
Q5) The systems development life cycle (SDLC)generates values ________.
A)in the beginning
B)after the design phase
C)at frequent intervals
D)at the very end
Q6) Briefly outline the scrum essentials.
Q7) Why is the systems development life cycle (SDLC)losing credibility?
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Chapter 30: Business Process Management
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/73135
Sample Questions
Q1) What are the three principles that relate business processes and information systems?
Q2) The resolution of implementation problems can be difficult for enterprise and inter-enterprise processes because there is no recognized authority to enforce solutions.
A)True
B)False
Q3) Describe business process management (BPM)in brief.
Q4) Which of the following is the first step in a business process management (BPM)cycle?
A)defining business process requirements
B)creating models of business processes
C)implementing the needed business processes
D)assessing business process effectiveness
Q5) A business process need not use just one information system.
A)True
B)False
Q6) How can a change in customers, product lines, and supply chains affect business processes?
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