Information Technology Essentials
Final Test Solutions
Course Introduction
Information Technology Essentials is an introductory course that provides students with a foundational understanding of the key concepts, technologies, and practices that underpin the digital world. Covering topics such as computer hardware, software, operating systems, networking, cybersecurity, data management, and the basics of programming, the course equips learners with practical skills needed to navigate and utilize technology effectively. Through a blend of theoretical knowledge and hands-on exercises, students will gain insight into the critical role of information technology in various professional and personal contexts, preparing them for further study or entry-level roles in the IT field.
Recommended Textbook
Mike Meyers CompTIA A+ Guide to Managing and Troubleshooting PCs 4th Edition by Michael Meyers
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Chapter 1: The Path of the PC Tech
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Sample Questions
Q1) The A+ certification is valid for _________ years.
Answer: three
Q2) _________ is not covered on the A+ exams.
Answer: Windows 8
Q3) Which of the following has developed and sponsors A+ Certification?
A) CompTIA
B) Cisco
C) Prometric and Pearson VUE
D) Microsoft
Answer: A
Q4) Microsoft Windows XP Professional,Windows XP Home,and Windows XP ______________ operating systems are covered on both of the A+ exams.
Answer: Media Center
Q5) What are generally considered to be valid CEUs?
Answer: Professionals can participate in industry events and seminars,complete a presentation,participate in IT training,teach a course,or earn another higher-level certification.The number of CEUs that you earn by completing each of these requirements varies,and each requires that you submit documentation to CompTIA for their review.
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Chapter 2: Operational Procedures
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Sample Questions
Q1) __________ bags help prevent ESD while parts are stored.
Answer: Anti-static
Q2) What are some examples of equipment that can be affected by radio frequency interference (RFI)?
Answer: PC speakers and wireless networks can both be affected by RFI.
Q3) You should respect other people's property and follow the _______________,also known as the Golden Rule.
Answer: Ethic of Reciprocity
Q4) Speaking clearly and eliciting answers in a non-judgmental and non-accusatory manner are examples of _______________.
Answer: assertive communication
Q5) __________ and __________ can both cause safety issues if not properly attended to while working on equipment.
Answer: Loose hair;jewelry
Q6) At the completion of work,you should _______________ the problem and solution and _______________ with the customer.
Answer: document;follow up
Q7) Anti-static wrist straps,mats,and bags are used to prevent _______________.
Answer: electrostatic discharge (ESD
Page 4
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Chapter 3: The Visible PC
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Sample Questions
Q1) All of the processing and storage takes place in which device?
Answer: The system unit
Q2) Traditional external modems plugged into a(n)____.
A) serial port
B) parallel port
C) telephone
D) expansion slot
Answer: A
Q3) ____________________ commands tell the computer what to do to get work done.
Answer: Programming
Q4) The ____________________ provides the necessary electrical power for the PC to operate.
Answer: power supply
Q5) What are the two RJ-11 sockets on modems used for?
Answer: One RJ-11 socket is used to connect the modem to the telephone jack on the wall.The other socket is used to connect an optional telephone,which can be used when the modem is not in use.
Q6) What does a sound card need to play and record sounds?
Answer: A sound card requires at least a set of speakers (or headset)to play sounds and a microphone to record sounds.
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Chapter 4: Visible Windows
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Sample Questions
Q1) What does pressing Ctrl-X do when working with a text document?
A) Copy
B) Cut
C) Paste
D) Undo
Q2) Any Windows session begins with _____.
A) rebooting
B) the desktop
C) logon
D) the taskbar
Q3) What is a new feature in Windows 7 that creates links to files and folders and collects them in one place?
Q4) Which Windows XP edition includes the Media Center and PVR programs that enable you to watch and record television and organize your media?
Q5) __________ provides a one-page aggregation of event messages,warnings,and maintenance messages.
Q6) Pressing the ____________________ Windows shortcut key combination will lock the computer.
Q7) To paste text,press the ____________________ hot-key combination.
Page 6
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Chapter 5: Visible Networks
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Sample Questions
Q1) Which topology describes how the network is laid out on paper,similar to an electronic schematic?
A) Logical
B) Physical
C) Hybrid
D) Mesh
Q2) IP addresses consist of four sets of eight binary numbers (octets)separated by a
Q3) Homegroups were introduced in which version of Windows?
A) Windows 7
B) Windows Vista
C) Windows XP
D) Windows 95
Q4) __________ is the physical and logical design for the network to connect all of the computers together.
Q5) What do workgroups lack that domains can provide?
Q6) The __________ is 48 bits long,providing more than 281 trillion MAC addresses.
Q7) What are systems that store domain user accounts called?
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Q8) A data check to verify that the data was received in good order is called a
Chapter 6: Microprocessors
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Sample Questions
Q1) The motherboard uses the __________ functions to set CPU options automatically.
Q2) What are three examples of Intel-based sockets?
Q3) What can too much heat dope (thermal paste)do to the CPU?
Q4) What is a program?
Q5) Which technology enables the CPU to simulate the actions of a second processor?
A) Emulation
B) Multithreading
C) Multicore processing
D) Virtualization
Q6) Devices that hold ones and zeros that the CPU accesses are known generically as ____________________.
Q7) Which of the following terms is used to define the first cache that the CPU uses?
A) L1 cache
B) L2 cache
C) L3 cache
D) L4 cache
Q8) What do 64-bit CPUs do for backwards compatibility?
Q9) What are some factors that can cause CPU overheating?
Q10) What is the purpose of ZIF sockets?
Page 8
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Chapter 7: RAM
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Sample Questions
Q1) The _______________ functions like an electronic spreadsheet,with numbered rows containing cells.
Q2) GDDR3 is a type of memory used solely in _______________ cards.
Q3) What does excessive disk thrashing indicate?
A) Excessive RAM
B) Excessive hard disk space
C) Insufficient RAM
D) Insufficient hard disk space
Q4) What should you use while installing a SO-DIMM?
Q5) What type of RAM should you use to take full advantage of triple-channel memory?
Q6) All running programs on the user's PC are stored on the _______________.
Q7) A DIMM in any one of the DIMM slots is referred to as ____.
A) a bank
B) pop DIMM
C) filled DIMM
D) full DIMM
Q8) The memory controller chip (MCC)controls memory access to the CPU.On modern PCs the MCC handles _______________ bits.
Q9) What is dual-channel architecture?
Q10) As SDRAM was not fast enough for the Pentium 4,_______________ was Page 9
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Page 10
Chapter 8: Bios
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Sample Questions
Q1) Which chip acts as a clock to keep the current date and the time?
A) CMOS
B) DVRAM
C) RAM
D) ROM
Q2) What is a boot sector?
Q3) Programs stored on erasable media are collectively called ____________________.
Q4) All devices need a BIOS.If it's not built into the system BIOS,devices bring their own BIOS with ____________________ or ____________________.
Q5) Many motherboards support the ____________________ feature provided by the computer case,or chassis.
Q6) The ____________________ chip handles the functions of the keyboard controller.
Q7) The keyboard controller stores the scan code in A(n)____________________.
Q8) Video cards have their own ____________________ for internal functions.
Q9) What is firmware?
Q10) What is the function of a complementary metal-oxide semiconductor (CMOS)chip?
Q11) What has remained constant in the boot process from the oldest 8086 to the most recent microprocessor? Page 11
Q12) Compare the function of the Northbridge chip versus the Southbridge chip.
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Chapter 9: Motherboards
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Sample Questions
Q1) What is a catastrophic failure?
Q2) All the data transfer and commands flow through the ____________________ wires embedded in the motherboard.
Q3) Every device soldered to the motherboard is designed to run at the speed of which component?
A) the MCC
B) system RAM
C) the CPU
D) the system crystal
Q4) Who created the ITX form factor?
Q5) A user needs to load proper chipset ____________________ to create a stable and fully functional PC.
Q6) Shorter wires can easily handle double or quadruple the ____ speed of the motherboard.
A) connection
B) RAM
C) clock
D) performance
Q7) The __________ is a 64-bit-wide bus,with enhanced speed,and is fully backward compatible.
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Chapter 10: Power Supplies
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Sample Questions
Q1) ____________________ current allows electrons to flow in alternate directions back and forth in a circuit.
Q2) What symbols do multimeters use to indicate DC and AC settings?
Q3) The amount of amps and volts needed by a particular device to perform its function is expressed in ____________________.
Q4) A system you maintain locks up randomly.This is very likely due to ____________________ problems.
Q5) How do fuses provide basic protection from overflow of electricity?
Q6) What is the amount of amps and volts needed by a particular device to function called?
A) Amperes
B) Resistance
C) Voltage
D) Wattage
Q7) What is the function of the power supply?
Q8) Describe a multimeter.
Q9) ____________________ is the amount of electrons moving past a certain point on a wire.
Page 14
Q10) What is an electron?
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Chapter 11: Hard Drive Technologies
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Sample Questions
Q1) RAID that distributes data and parity information evenly across all the drives is known as ____________________.
Q2) What is a series of SCSI devices working together through a host adapter called?
A) SCSI chain
B) SCSI drive
C) SCSI host adapter
D) SCSI system
Q3) The process of connecting one SCSI device directly to another SCSI device is called ____________________.
Q4) What are the specifications and matching speeds of SATA?
Q5) ATA/66,ATA/100,and ATA/133 require a ____ cable.
A) 30-wire
B) 40-wire
C) 50-wire
D) 80-wire
Q6) With ATA/ATAPI-6,drives can be as large as ____________________ PB.
Q7) After installing a PATA drive,it is not recognized.You verify the cabling.You should now check the ____________________.
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Q8) PATA drives are designated as ____________________ and ____________________.
Chapter 12: Implementing Hard Drives
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Sample Questions
Q1) What are clusters?
Q2) The encryption capability in NTFS is called ____________________.
Q3) Which file system is a newer version of FAT and allows file sizes larger than 4 GB?
A) NTFS
B) FAT64
C) HPFS
D) FAT16
Q4) What is the purpose of defragmentation?
Q5) ____________________ occurs as files begin to separate over time.
Q6) In Windows Vista,what can't you create unless you already have three primary partitions?
A) Extended partitions
B) Active partitions
C) Page files
D) Word documents
Q7) What box would you check to make a file unreadable?
Q8) What is the advantage of using mirrored volumes?
Q9) What are the different types of basic disk partitions?
Q10) What is a boot sector?
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Chapter 13: Removable Media
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Sample Questions
Q1) How does the location of a floppy drive on the connector determine the drive letter?
Q2) To repair a scratched CD-ROM,you can use a(n)____________________.
Q3) The CD File System is more officially known as ____________________.
Q4) How can you enable or disable Autoplay in Windows XP?
Q5) Which type of DVD media has a storage capacity of 7.95 GB?
A) Dual-sided,dual-layer
B) Single-sided,dual-layer
C) Dual-sided,single-layer
D) Single-sided,single-layer
Q6) What is the wavelength of the blue-violet laser that Blu-Ray uses?
A) 128-nm
B) 700-nm
C) 650-nm
D) 405-nm
Q7) How can a CD be cleaned?
Q8) When a CD-ROM is inserted into a system,Windows searches for a special text file called ____________________.
Q9) What is buffer underrun?
Page 17
Q10) The "RW" in CD-RW stands for ____________________.
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Chapter 14: Installing and Upgrading Windows
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Sample Questions
Q1) What are the minimum CPU,memory,and hard disk requirements for a Windows XP Professional computer system?
Q2) A solid wipe of a hard drive may still leave sensitive data called ___________________ behind.
Q3) Windows 7 Starter and Home Premium support only one __________.
Q4) While performing a(n)____________________ installation,the operating system is installed onto an empty hard drive with no previous operating system installed.
Q5) ____________________ tells Microsoft who the official owner or user of the product is.
Q6) How many processor cores can Windows 7 use?
Q7) All of the following are preparation tasks you should complete before even starting an upgrade or installation EXCEPT:
A) Identify hardware requirements
B) Select an installation method
C) Determine your computer's network role
D) Install drivers
Q8) After the initial text mode installation process,Windows XP shifts into ____________________ mode.
18
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Chapter 31: The Right PC for You
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Sample Questions
Q1) Windows XP provides a tool called the __________ that logs resource usage so you can track items such as CPU and RAM usage over time.
Q2) Which command is a full-featured command-line Registry editor?
A) regedt32
B) regsrv32
C) reg
D) regedit
Q3) Which Registry root key contains all the data for a system's non-user-specific configurations?
A) HKEY_CURRENT_CONFIG
B) HKEY_USERS
C) HKEY_CLASSES_ROOT
D) HKEY_LOCAL_MACHINE
Q4) If a SCSI hard drive is used,which additional system file is needed?
A) ntldr
B) ntoskrnl.exe
C) ntdetect.com
D) ntbootdd.sys
Q5) Registry files are called __________.
Q6) Which boot.ini switch tells Windows to boot the Last Known Good set of files?
Page 19
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Chapter 16: NTFS, Users, and Groups
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Q1) List a few examples of the default subfolders in the Windows Vista Public folder.
Q2) If an object is ____________________ from an NTFS partition to a FAT32 partition,the original object retains its permissions and the copy gets no permissions at all.
Q3) What is used to recover from a legitimate BitLocker failure?
Q4) Name five of the built-in groups offered in the various versions of Windows.
Q5) What two sets of data does every folder and file on an NTFS partition list?
A) User and group access and level of access
B) Read and Execute
C) NTFS and FAT permissions
D) Encryption and decryption attributes
Q6) Good security practice dictates that you should assign a password to the administrator account and never allow users to use what kind of passwords?
Q7) What are the capabilities and limitations of the Power Users group?
Q8) What are the premade folders that are accessible by everyone on a computer called in Windows XP?
Q9) List the standard permissions for a folder.
Q10) All versions of Windows have permission __________ turned on by default.
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Chapter 17: Maintaining and Optimizing Windows
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Sample Questions
Q1) Only users with administrative privileges can install updates in Windows
Q2) In Windows Vista/7's Task Scheduler,what are conditions?
Q3) In which version of Windows MUST drivers be signed,with no exceptions?
A) Windows 7 64-bit
B) Windows 7 32-bit
C) Windows XP
D) Windows Vista,all editions
Q4) What is the function of the Roll Back Driver option?
Q5) To uninstall or run many programs in Windows Vista with administrative privileges,you can right-click the program and select ____________________.
Q6) What is the fastest way to schedule a backup in Windows XP?
Q7) In Windows Vista,you should select ____________________ in the System Recovery Options to restore Windows to an earlier point in time.
Q8) What will the Windows Update Express button download onto your computer?
A) All updates
B) Device driver updates
C) Medium- and high-priority updates
D) High-priority updates
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Chapter 18: Working With the Command-Line Interface
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Sample Questions
Q1) The command to rename files in the command-line interface is ____________________.
Q2) If a file is hidden,it will not be displayed when the ____________________ command is executed.
Q3) A tool similar to copy,but with extra capabilities that enable it to work with multiple directories,is ____________________.
Q4) The __________ command will display the name of your computer.
Q5) Which command will copy encrypted files?
A) copy
B) robocopy
C) xcopy
D) move
Q6) A folder inside another folder is called a(n)____.
A) root folder
B) root file
C) subfolder
D) sub-system
Q7) What does the extension part of a filename instruct the computer to do with the file?
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Q8) If a command has its own executable file,it is called a(n)__________ command.
Chapter 19: Troubleshooting Windows
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Q1) Use the ____________________ Advanced Startup Option for Windows Vista or Windows 7 if you need to disable required driver signatures at boot-up.
Q2) The __________ applet uses the Windows Experience Index to provide information on how your computer stacks up against other systems.
Q3) Which Recovery Console command displays the current drive letter mappings?
A) map
B) md
C) more
D) systemroot
Q4) Windows starts in the ____________________ mode when the Debugging Mode choice is selected.
Q5) A user has reconfigured the refresh rate on his monitor such that it no longer displays.To be able to access the settings,you would select ____________________ from the Advanced Startup Options menu.
Q6) Where are the backup Registry files located in Windows Vista/7?
Q7) The ____________________ command is used to repair a corrupt bootmgr file in Windows Vista and 7.
Q8) The Windows Stop Error is also known as the ____________________.
Page 23
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Chapter 20: Input Devices
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Sample Questions
Q1) Where are game controllers and joysticks configured in Windows?
Q2) __________ comes in two speeds: IEEE 1394a,which runs at 400 Mbps,and IEEE 1394b,which runs at 800 Mbps.
Q3) Name two of the technologies that take advantage of biometric devices.
Q4) Choose __________(built into the camera lens)over _________ (uses software built into the camera)for better quality.
Q5) What is IEEE 1394?
A) FireWire
B) SCSI
C) USB 1.0
D) USB 2.0
Q6) Your ball mouse has stopped responding smoothly,and you are having trouble pointing at objects on the screen.What is the likely problem?
Q7) Where do most USB devices get their power?
A) Self-powered by AC
B) Self-powered by DC
C) USB devices don't need power
D) USB bus
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Q8) Two peripherals are commonly used for controlling PC games are __________.
Chapter 21: Video
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Q1) All LCD monitors have a(n)____________________ resolution that enables them to display the sharpest picture possible.
Q2) In an LCD monitor,what is a CCFL?
Q3) How can a monitor's screen resolution be changed?
Q4) All LCD monitors have a (n)____________________ refresh rate.
Q5) What is a phosphor?
Q6) What term describesany single combination of resolution and color depth you can set for your system?
A) Mode
B) Brightness
C) Horizontal refresh rate
D) Nit
Q7) A cheap ____________________ adapter can be used to connect a DVI connection to an analog monitor.
Q8) What is a monitor's viewable image size?
Q9) What is VRR?
Q10) LCD monitors need a(n)____________________ signal.
Q11) The ____________________ is a screen that lies directly behind the phosphors in a CRT and allows only the proper electron gun to light the proper phosphors. Page 25
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Chapter 22: Local Area Networking
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Q1) Which device is used to perform a loopback test on a NIC?
A) Crossover cable
B) Link light
C) Ephemeral port tester
D) Loopback plug
Q2) Which system is basically a headless system (no monitor,no keyboard,and no mouse)that you plug into a network and is used to share its hard drives?
A) Router
B) Server
C) NAS
D) Domain Controller
Q3) After making your own cable,you should test it with a (n)__________.
Q4) Network techs use a device called a(n)__________ for help in tracing cables.
Q5) What type of connectors does coax use?
Q6) What is the full UNC path for a machine named SERVER2 sharing its c: drive as HOMEBASE?
A) \ \ SERVER2 \ HOMEBASE
B) \ SERVER2 \ \ HOMEBASE
C) c: \ SERVER2 \ HOMEBASE
D) c: \ \ SERVER2 \ \ HOMEBASE
Page 27
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Chapter 23: Wireless Networking
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Q1) The developers of Wi-Fi created __________,a standard included on most WAPs and clients to make it easier for end users to configure secure connections.
Q2) List the variations of the 802.11 standard used in Wi-Fi wireless networks.
Q3) Communication between infrared devices is enabled in ____________________ mode.
Q4) Which of the following will allow you to plug a single Ethernet cable into the WAP to provide both power and a network connection?
A) PoE
B) SID
C) ESSI
D) PoW
Q5) Describe spread-spectrum.
Q6) The IEEE organization has made first-generation Bluetooth the basis for its 802.15 standard for wireless ____________________.
Q7) What are the two ways to set up WPS?
Q8) Wireless networks using infrared light are limited to those that use the ____________________ protocol.
Q9) What is the purpose of an infrared access point device?
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Q10) __________ is by far the most widely adopted wireless networking type today.
Chapter 24: The Internet
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Q1) Most wireless hotspots do not provide any level of __________.
Q2) The Internet consists of millions of computers all over the world interwoven together through long-distance,high-speed,fiber-optic networks.What are these called?
A) Backbones
B) Connectors
C) Root servers
D) Telephones
Q3) Hypertext Transfer Protocol (HTTP)is the service that provides the structure for the ____________________,the graphical face of the Internet.
Q4) The most common method of encrypting personal information sent over Web sites is ____________________.
Q5) What should you check if your Web browser refuses to run a Java program?
A) Hardware
B) Microsoft settings
C) Operating system
D) Security settings
Q6) The server that handles outgoing e-mail is called the ____________________ server.
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Chapter 25: Multimedia
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Q1) What is the unit of measurement of the sampling rate when recording sound waves?
A) Gigahertz
B) Kilohertz
C) Megahertz
D) Tetrahertz
Q2) What high-definition audio standard did Intel design to support true surround sound?
Q3) What does the number 5 indicate in the standard number 5.1?
Q4) What measure describes the relative quality of an input port?
A) Noise-to-noise ratio
B) Noise-to-signal ratio
C) Signal-to-noise ratio
D) Signal-to-signal ratio
Q5) A microphone,sound card,and software enable you to ____________________ audio.
Q6) What is it called when a sound is placed in a 3-D space?
A) Digital audio
B) Positional audio
C) Sampling
D) Sound modeling
Q7) List some of the standard video wrappers.
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Chapter 26: Portable Computing
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Q1) Card Bus cards support up to ____________________ different functions.
Q2) What does "hot-swappable" mean,and what is another term manufacturers use?
Q3) Describe shared memory.
Q4) Which of the following is NOT a portable PC part that is easily replaced?
A) Battery
B) SSD
C) Optical Drive
D) LCD
Q5) Which laptop pointing device is most commonly used today?
A) Trackball
B) TouchStick
C) Touchpad
D) TrackPoint
Q6) Shared memory technologies include ____________________ and ____________________.
Q7) What are portable-specific expansion slots?
Q8) What is native resolution for WUXGA?
Q9) Name the types of RAM used in both older and newer laptops.
Q10) The most common PC Cards are Type ____________________ cards.
Q11) PC Cards come in two flavors: ____________________ and CardBus.
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Chapter 27: Mobile Devices
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Q1) Which touchscreen devices require periodic screen calibration?
A) Capacitive
B) Reactive
C) Resistive
D) LCD
Q2) Every mobile device has what size audio jack for plugging in earbuds or speakers?
A) 4 mm
B) 2.5 mm
C) 3.5 mm
D) 3.5 cm
Q3) __________ tightly controls the user experience,insisting that all developers of apps follow the same guidelines.
Q4) Which mobile operating system is generally considered "closed source"?
A) Apple iOS
B) Google Android
C) Red Hat Linux
D) Microsoft Windows 7
Q5) What common information is normally needed to set up an e-mail account on a mobile device?
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Chapter 28: Printers
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Q1) What are snapshot printers?
Q2) What should be added to a laser printer to resolve a memory overflow problem?
A) RET
B) RIP
C) ROM
D) RAM
Q3) ____________________ printers use a grid of tiny pins,also known as printwires,to strike an inked printer ribbon and produce images on paper.
Q4) What should you do if your dot-matrix printer output is covered with dots and small smudges?
Q5) Which of the following printers uses heat or a mechanical method to move ink onto paper?
A) Dot-matrix
B) Inkjet
C) Impact
D) Laser
Q6) A common problem with inkjet printers is the tendency for the ____________________ to dry out when the printer is not used,even for a relatively short time.
Q7) What causes misaligned or garbage printouts?
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Chapter 29: Securing Computers
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Q1) What is simply observing someone's screen or keyboard to get information,often passwords?
A) Shoulder surfing
B) Tailgating
C) Dumpster diving
D) Phishing
Q2) A common ____________________ attack is where an attacker uses the telephone and convinces a user to give up secure information.
Q3) A (n)____________________ is signed by a trusted authority that guarantees that the public key you are about to get is actually from the Web server and not from some evil person trying to pretend to be the Web server.
Q4) To lock down security settings on a single computer in a workgroup,what would you use?
A) Group Policy
B) Local Security Settings
C) Account Lockout Policy
D) Password Policy
Q5) How is the Guest account a security risk?
Q6) What is adware?
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Chapter 30: Virtualization
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Q1) A less-popular hypervisor is:
A) ESX
B) Oracle VM Server
C) Hyper-V
D) Virtual PC
Q2) __________ is an example of virtualization software for the Mac platform.
Q3) What is the difference between a host operating system and a guest operating system?
Q4) Which VMware product is used on Mac systems?
A) ESX
B) Virtual PC
C) Fusion
D) Hyper-V
Q5) Discuss how virtualization enables power savings.
Q6) Which of the following requires an underlying operating system in order to create and manage virtual machines?
A) Hypervisor
B) Virtual Switch
C) Virtual PBX
D) Virtual machine manager (VMM)
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Chapter 31: The Right PC for You
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Q1) What should you look for in the "fine print" regarding a part?
Q2) A (n)__________ workstation needs a high-quality audio interface with inputs that enable you to connect professional microphones and instruments.
Q3) Both Windows Media Player and __________ have a feature to share media files on a local network.
Q4) __________ carries both the video signal and the surround-sound audio signal into the television directly from the PC.
Q5) What kind of sound should a home-theater PC support?
Q6) What will you need in order to use 3-D technology in your gaming system?
Q7) Which component of a video workstation is important due to the large size of video files?
A) Storage
B) GPU
C) RAM
D) Video card
Q8) The realistic recommended processor for a thick client is a __________ or faster 64-bit (x64)processor with at least __________ cores.
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Q9) The primary need for a graphics workstation is a __________.
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Chapter 32: The Complete PC Tech
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Q1) Spare RAM sticks,a video card,a NIC,and a power supply are all examples of
Q2) An FRU is also known as a (n)____________________.
Q3) The ____________________ is nothing more than a set of steps you use along with the computing process to diagnose and fix a computer.
Q4) When you press a keyboard key,the _________________ reads the grid of your keyboard,discovers your input,and then sends the information to the CPU.
Q5) While attempting to identify the problem,you should ____________________ the user and identify user changes to the computer.
Q6) When you encounter a partially functional computer,you should consider making backups.What should you include in the backup?
Q7) Sally has fixed a multitray printer that was jamming.After cleaning it and installing a maintenance kit,she verifies the original problem is no longer present.What else should she do?
A) Clean up and go.
B) Reinstall the drivers.
C) Tell the customer to be more careful about keeping the printer clean.
D) Test all trays.
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