Information Technology and Society
Final Test Solutions
Course Introduction
This course explores the evolving relationship between information technology and society, examining how advancements in digital technologies shape cultural, economic, legal, and ethical landscapes. Students will analyze the impact of computing, the internet, and social media on communication, privacy, identity, work, and global communities. The course encourages critical thinking about technologys influence on power structures, social inequalities, and future societal developments, fostering a deeper understanding of both the opportunities and challenges presented by our increasingly interconnected world.
Recommended Textbook E Commerce 2016 Business Technology Society 12th Edition by Kenneth C. Laudon
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Page 2
Chapter 1: The Revolution Is Just Beginning
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Q1) Why study e-commerce?
Answer: The reason for the interest specifically in e-commerce is that e-commerce technology is different and more powerful than any of the other technologies we have seen in the past century. E-commerce technologies-and the digital markets that result-have brought about some fundamental, unprecedented shifts in commerce. While these other technologies transformed economic life in the twentieth century, the evolving Internet and other information technologies are shaping the twenty-first century.
Q2) What are the major stages in the development of corporate computing, and how does the Internet and Web fit into this development trajectory?
Answer: The major stages of computer technology are the following Mainframe Computers (1950-1975); Minicomputers (1970-1980); Personal Computers (1980-present): Local Area Networks and Client/Server Computing (1980-present); Enterprise-wide Computing (1990-present); and the Internet and Web/Mobile Platform/Cloud Computing era (1995-present). The Internet, while representing a sharp break from prior corporate computing and communications technologies, is nevertheless just the latest development in the evolution of corporate computing and part of the continuing chain of computer-based innovations in business.
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Chapter 2: E-Commerce Business Models and Concepts
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Q1) ________ create and sell access to digital markets.
A)E-distributors
B)Portals
C)E-procurement firms
D)Market creators
Answer: C
Q2) First movers are often not as successful as follower firms.
A)True
B)False
Answer: True
Q3) W.W. Grainger is an example of which of the following business models?
A)B2B service provider
B)exchange
C)e-distributor
D)industry consortia
Answer: C
Q4) E-commerce has increased price competition in nearly all markets.
A)True
B)False
Answer: True
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Chapter
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Q1) Which of the following is the core communications protocol for the Internet?
A)Telnet
B)FTP
C)TCP/IP
D)TLS
Answer: C
Q2) T1 and T3 refer to international telephone standards for digital communication.
A)True
B)False
Answer: True
Q3) Which of the following is a utility program that allows you to track the path of a message you send from your client to a remote computer on the Internet?
A)Telnet
B)Ping
C)IMAP
D)Tracert
Answer: D
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Page 5
Chapter 4: Building an E-Commerce Presence: Web Sites, Mobile Sites,
and Apps
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Q1) In order from beginning to end, the major steps in the SDLC are:
A)systems analysis/planning; systems design; building the system; testing; and implementation.
B)systems design; testing; building the system; and implementation.
C)systems analysis/planning; systems design; building the system; implementation; and testing.
D)systems analysis/planning; implementation; building the system; and testing.
Q2) A template test is a form of which type of testing?
A)unit testing
B)system testing
C)acceptance testing
D)A/B testing
Q3) Prior to the development of e-commerce, Web sites primarily delivered static HTML pages.
A)True
B)False
Q4) Upgrading a server from a single processor to multiple processors is an example of scaling a site horizontally.
A)True
B)False
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Chapter 5: E-Commerce Security and Payment Systems
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Q1) Which of the following statements is not true?
A)A VPN provides both confidentiality and integrity.
B)A VPN uses both authentication and encryption.
C)A VPN uses a dedicated secure line.
D)The primary use of VPNs is to establish secure communications among business partners.
Q2) Zeus is an example of which of the following?
A)SQL injection attack
B)browser parasite
C)DDoS attack
D)Trojan horse/botnet
Q3) Slammer is an example of which of the following?
A)virus
B)worm
C)Trojan horse
D)botnet
Q4) Explain how an online credit card transaction works, identifying the parties involved and describing how SSL/TLS is involved. What are the limitations of online credit card payment systems?
Q5) Why is it difficult to accurately estimate the actual amount of cybercrime?
Page 7
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Chapter 6: E-Commerce Marketing and Advertising Concepts
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Q1) For a Web site that has 100,000 visitors a month, and where on average, a visitor makes five page requests per visit, there will be ________ entries in the transaction log each month.
A)50,000
B)500,000
C)5 million
D)50 million
Q2) Consumers tend to look at native ads more frequently than they look at display ads.
A)True
B)False
Q3) Research shows that the two most important factors shaping the decision to purchase online are utility and trust.
A)True
B)False
Q4) The majority of online shoppers find vendors by clicking on display ads.
A)True
B)False
Q5) What are two methods being developed to track consumers across devices?
Q6) How are blogs being used for marketing?
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Chapter 7: Social, Mobile, and Local Marketing
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Q1) Which of the following is currently a small part of the online marketing universe, but is expected to triple over the next five years?
A)local marketing
B)location-based mobile marketing
C)mobile marketing
D)social marketing on Facebook
Q2) Which of the following is not true about social marketing?
A)More than 50% of Twitter's ad revenues are generated by desktop users.
B)Social marketing is growing at around 30% a year.
C)Social marketing differs markedly from traditional online marketing.
D)In social marketing, business cannot tightly control their brand messaging.
Q3) Which of the following involves using a variety of tools to encourage users to interact with content and brand?
A)social density
B)engagement
C)amplification
D)dark social
Q4) Name and describe five of the marketing tools available with Facebook.
Q5) How do people actually use their mobile devices today?
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Chapter 8: Ethical, Social, and Political Issues in E-Commerce
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Q1) Which of the following is not aimed at strengthening the ability of law enforcement agencies to monitor Internet users without their knowledge?
A)the USA PATRIOT Act
B)the Homeland Security Act
C)the Communications Assistance for Law Enforcement Act
D)the USA Freedom Act
Q2) The Children's Internet Protection Act (CIP
A)has been struck down by the U.S. Supreme Court as unconstitutional.
A)True
B)False
Q3) "Do Not Track" falls under which of the following principles in the FTC's new privacy framework?
A)Privacy by Design
B)Simplified Choice
C)Greater Transparency
D)Scope
Q4) How is it possible to measure the strength of privacy policies?
Q5) Online gambling is now legal throughout the United States.
A)True
B)False
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Chapter 9: Online Retailing and Services
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Q1) Which of the following is not a major trend in online retail for 2015-2016?
A)Online retail remains the fastest growing retail channel.
B)Lunchtime purchases are the fastest growing time segment for online retail purchases.
C)Online retailers place an increased emphasis on providing an improved "shopping experience".
D)Virtual merchants using a subscription-based revenue model emerge.
Q2) The existence of substitute products is a key industry strategic factor.
A)True
B)False
Q3) Which of the following occurs when retailers of products must compete on price and currency of inventory directly against the manufacturer?
A)disintermediation
B)localization
C)channel conflict
D)hypermediation
Q4) Describe the virtual merchant business model and its unique challenges in becoming financially viable.
Q5) Explain why online career services are so well suited to the Web.
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Chapter 10: Online Content and Media
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Q1) The a la carte revenue model allows users to pay only for what they use.
A)True
B)False
Q2) The leading merchants of digital games are Apple's App Store and:
A)Xbox.
B)Twitch.tv.
C)Amazon Digital.
D)the Google Play store.
Q3) Which of the following start-up digital news sites is owned by AOL?
A)Vox
B)Vice
C)Reddit
D)Huffington Post
Q4) Which of the following accounts for the second largest amount of paid online content revenues in the United States in 2015?
A)online video games
B)Internet radio
C)online music
D)online TV and movies
Q5) Why have newspaper revenues declined over the past 15 years?
Page 12
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Chapter 11: Social Networks, Auctions, and Portals
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Q1) Portals are not subject to network effects.
A)True
B)False
Q2) ________ refers to the feeling that one has paid too high a price for an item won at auction.
A)Seller's lament
B)Winner's lament
C)Loser's regret
D)Winner's regret
Q3) Around what percentage of Internet users in the United States use social networks on a regular basis?
A)54%
B)67%
C)85%
D)94%
Q4) NaturallyCurly is an example of a(n):
A)interest-based social network.
B)affinity community.
C)sponsored community.
D)practice network.
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Chapter 12: B2b E-Commerce: Supply Chain Management and
Collaborative Commerce
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Q1) All of the following are forms of collaboration among businesses except: A)RFQs.
B)CPFR.
C)demand chain visibility.
D)marketing coordination and product design.
Q2) All of the following are important trends in B2B e-commerce in 2015-2016, except: A)the growing emphasis on obtaining real-time data.
B)industry demand for supply chain sustainability.
C)generation and management of huge Big Data repositories.
D)increase in regional manufacturing.
Q3) An example of an indirect good in the fast-food industry is: A)mustard.
B)paper napkins.
C)beef.
D)sugar.
Q4) E-distributors operate in vertical markets.
A)True
B)False
Q5) How are social networks being used in B2B e-commerce?
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