Information Systems Strategy
Exam Answer Key
Course Introduction
Information Systems Strategy explores the critical role of information systems in achieving and sustaining organizational goals. The course examines how organizations develop, implement, and align information systems strategies with their overall business objectives to create value in competitive environments. Key topics include strategic planning, technology adoption, digital transformation, IT governance, and the evaluation of emerging technologies. Through case studies and practical analysis, students learn how to assess current trends, challenges, and opportunities, enabling them to make informed decisions about the integration and management of information systems in various organizational contexts.
Recommended Textbook
Strategic Management of Information Systems international student version 5th Edition by Keri
12 Chapters
639 Verified Questions
639 Flashcards
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Page 2
Chapter 1: Linking Systems Strategy and the Organization
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47 Verified Questions
47 Flashcards
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Sample Questions
Q1) A clear and compelling statement that unifies an organization's efforts and describes what the organization is all about is called its _________.
Answer: mission
Q2) Organizations seek to gain a competitive advantage by differentiation,cost,or
A)service
B)focus
C)profit
D)value
E)speed
Answer: B
Q3) The business diamond identifies the crucial,interrelated components for designing an organization.The components include all of the following EXCEPT:
A) People
B) Social media
C) Structure
D) Tasks
E) Information and control
Answer: B
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Page 3
Chapter 2: Strategic Use of Information Resources in a Global Economy
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54 Verified Questions
54 Flashcards
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Sample Questions
Q1) Which part of the value chain includes the manufacturing of goods?
A) Inbound Logistics
B) Outbound Logistics
C) Operations
D) Service
E) Organization
Answer: C
Q2) Partnering with a competitor is becoming more and more common in today's integrated,technology-based environment.This type of collaboration with a competitor is uniquely described as:
A) Co-opetition
B) Integrated supply chain
C) Business process
D) Strategic alliance
E) Value proposition
Answer: A
Q3) IT resources consist of IT assets and IT _______.
Answer: Capabilities
Q4) SCM stands for ________________.
Answer: Supply chain management
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Chapter 3: Organizational Strategy: Managerial Levers
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50 Verified Questions
50 Flashcards
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Sample Questions
Q1) All statements below are true about a matrix organization structure EXCEPT:
A) The design supports both function and purpose.
B) IS reduces operating complexities by easily sharing information among management.
C) Workers are assigned to two or more managers.
D) Worker's jobs are loosely defined.
E) Challenges can arise for managers who have lots of information and attend frequent meetings.
Answer: D
Q2) National culture no longer predisposes workers to act in a certain way.
A)True
B)False
Answer: False
Q3) Ideally,the person who has the most information about a decision and who is in the best position to understand the relevant issues is the person with __________ for the decision.
Answer: Decision Rights.
Q4) A corporate culture is a firm's set of shared beliefs and ____.
Answer: Values
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5
Chapter 4: Work Design: Enabling Global Collaboration
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52 Verified Questions
52 Flashcards
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Sample Questions
Q1) IT has altered employees and the way they work by doing all of the following EXCEPT:
A) Creating new types of jobs
B) Greatly changing day-to-day tasks
C) Supporting new ways to manage talent
D) Needing more technically knowledgeable individuals
E) Providing distinct lines between work and play
Q2) What does BYOD stand for?
Q3) IBM has implemented a social network analysis tool that maps the _________ and the connections of IBM employees,supporting innovation by allowing employees to find others in the company with particular skills,interests or expertise.
A) knowledge
B) IS
C) friendships
D) departments
E) job descriptions
Q4) List the challenges that a global,virtual team must overcome to be successful.
Q5) Describe one job that once existed but today is obsolete (or is slowly becoming obsolete)because of technology.
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Chapter 5: Building and Changing Global Business
Processes
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54 Verified Questions
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Sample Questions
Q1) Enterprise systems are large information systems that provide the core functionality needed to run a business and share data across all divisions of the business.
A)True
B)False
Q2) All of the following are good metrics a firm can use to measure the success of a business process EXCEPT for:
A) A customer's satisfaction with the quality of the product received
B) The time elapsed from when the customer placed an order to the time the product is received
C) The change demographics of a region.
D) The number of orders the customer places in a given timeframe.
E) Profitability of a goods f) Revenue received from a service
Q3) An effective workflow diagram should do all of the following EXCEPT:
A)Map the sequence and details of a business process
B)Identify all persons/roles who play a part in the process
C)Use active verbs to describe activities
D)Identify inputs and outputs of a process
E)Try to mask the steps of a business process
Q4) What does SCM stand for?
Page 7
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Chapter 6: Information Systems Strategy: Architecture and Infrastructure
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55 Verified Questions
55 Flashcards
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Sample Questions
Q1) A manager must know enough about the IT architecture and IT infrastructure so that he or she can:
A) Select the correct wireless provider.
B) Make realistic use of IT and know what to expect from IT.
C) Choose the appropriate IT infrastructure components.
D) Limit future business options.
E) Ensure a rigid IT structure.
Q2) Explain how cloud computing services benefit from virtualization.
Q3) As a small,newly formed organization,which IT architecture do you think you would choose and why?
Q4) This is the physical location where a company will run and manage centralized computing needs such as servers and mainframe computers.
Q5) Rigid architectures and organizational models are known to hamper the agility needed to grow a business it today's hypercompetitive environment.Which one of the traditional IT architectures do you consider to be "rigid"?
Q6) The functional specifications such as hardware,software and storage specifications are all part of this.
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Q7) Why would an organization use cloud computing for its IT infrastructure needs?
Chapter 7: Cost Recovery of Information Systems
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Sample Questions
Q1) Sam has just purchased 10 new high speed color laser printers for his company. He is very excited because he got a 40% discount and paid only $2,990 for each unit. His boss,Joe,wants to know things such as operating costs,support,overhead,etc.for the printers. Joe wants to know this value:
A) RCO
B) TCO
C) ROI
D) NPV
E) EVM
Q2) Building a business case for an IT investment:
A) Allows management to establish priorities for investing in different projects.
B) Helps gain commitment for the IT investment from business managers.
C) Creates a basis for monitoring the investment.
D) Identifies the benefits of the investment.
E) All of the above.
Q3) Why is TCO so difficult to define? What are some of the challenges of determining TCO?
Q4) Two methods for communicating metrics are dashboards and _______.
Q5) What does CIO stand for?
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Chapter 8: Governance of the Information Systems Organization
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Sample Questions
Q1) Information security infrastructure decisions deal with technology selection and configuration.Therefore,the IT governance archetype recommended in this situation is which one of the following?
A) Business monarchy
B) IT monarchy
C) Feudal
D) Federal E) IT Duopoly
Q2) The global nature of business today makes complete centralization impossible.
A)True
B)False
Q3) This IT governance archetype consists of IT individuals or groups of IT executives.
A) Business monarchy
B) IT monarchy
C) Feudal
D) Federal
E) IT Duopoly
Q4) Define federalism as it pertains to organizational structures. How does it improve on the centralized model?
Page 10
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Chapter 9: Sourcing Information Systems Around the World
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Sample Questions
Q1) In 1989,Kodak chose a(n)_____ approach to outsourcing IS activities and chose to work with suppliers like IBM,DEC and Businessland.This approach was soon dominated by other firms.
A) offshore
B) multivendor
C) nearshore
D) centralized
E) full outsourcing
Q2) Organizations may shy away from cloud computing because _________
A) it does not support multiple time zones.
B) it costs more money than offshoring.
C) of increased data security and privacy concerns.
D) SLAs cannot be established.
E) long term contracts are required.
Q3) How can a government create an environment where companies from other nations will want to offshore work to their country? List several specific examples.
Matching
Q4) This is the most traditional approach to sourcing.
Q5) This is the most widely used form of cloud computing.
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Chapter 10: Managing Projects in a Global Ecosystem
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Sample Questions
Q1) This is a temporary endeavor undertaken to create a unique product,service or result.
A) project
B) event
C) scope
D) requirement
E) system
Q2) Adding more people to a project can be helpful,but most projects are not made more efficient by simply adding labor.
A)True
B)False
Q3) This project cycle plan tends to be used for projects that have direct relationships between time and resources.
A) PERT
B) Gantt
C) CPM
D) NPV
E) Flowchart
Q4) This is the term used to identify a project whose scope increases after it has started.
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Chapter 11: Business Analytics and Knowledge Management
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Sample Questions
Q1) To support the analytical needs of an organization,data warehouses need to be all of the following EXCEPT:
A) Scalable
B) Compatible with the IT infrastructure
C) Agile to support changing requirements
D) Secure
E) Inaccessible
Q2) _______________ includes the movement from tacit knowledge to explicit knowledge.
A) Externalization
B) Socialization
C) Internalization
D) Combination
E) Appropriation
Q3) Both Caesars and Capital One are credited with building and performing well-structured tests that gather data and test hypotheses,thereby learning what products and services work best for which customers.What is this testing called?
Q4) This tool displays key metrics in a graphical form and has drill down capabilities that get to the next level of detail.
Page 13
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Chapter 12: Ethical Guidelines for Information Use
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Sample Questions
Q1) This act of 1996 is designed to safeguard the electronic exchange of patient records in the health care industry.
A) SoX
B) HIPAA
C) IETF
D) COBIT
E) PAPA
Q2) This term is used to define energy-efficient computing resources.
Q3) Green computing is a passing phase and will likely be less strategic to companies in the future.
A)True
B)False
Q4) TJX's handling of its serious data breach is consistent with which one of the following?
A) Stakeholder theory
B) Stockholder theory
C) Social normative
D) Social contract theory
E) Corporate social responsibility
Q5) Give reasons why users are so willing to forgo privacy on the Internet.
Page 14
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