Information Systems Management
Textbook Exam Questions
Course Introduction
Information Systems Management explores the strategic role of information systems in modern organizations, focusing on how these systems support business operations, decision-making, and competitive advantage. Students will examine the fundamentals of information systems, including hardware, software, data management, networking, and cybersecurity. The course covers key topics such as aligning information systems with business goals, managing IT resources, evaluating emerging technologies, and addressing organizational and ethical challenges related to technology. Through case studies and real-world scenarios, students will develop the skills to manage and leverage information systems effectively to support organizational objectives and drive innovation.
Recommended Textbook
Information Technology for Management 10th Edition by Efraim Turban
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1696 Verified Questions
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Page 2
Chapter 1: Doing Business in Digital Times
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Sample Questions
Q1) Workers with specialized technical knowledge and strong communications and business skills,as well as those with an MBA with a concentration in an IT area,will have the best prospects.
A)True
B)False
Answer: True
Q2) In order to be successful,BPM requires all of the following except ________.
A)buy-in from a broad cross section of the business
B)software to map processes that are performed manually
C)the right technology
D)highly effective change management processes
Answer: B
Q3) In the simplest terms,a process consists of activities that convert inputs into outputs by doing work.
A)True
B)False
Answer: True
Q4) ________ technology builds computing,connectivity,and sensor capabilities into materials.
Answer: Wearable
Page 3
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Chapter 2: Data Governance and IT Architecture Support
Long-Term Performance
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157 Flashcards
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Sample Questions
Q1) Service arrangements all require that managers understand the benefits and trade-offs-and how to negotiate effective contracts or ________.
Answer: SLAs
Q2) ______________ apps are typically accessed over a network using a Web browser (no hardware or software to install)and paid for by a fixed subscription fee or on a per-use basis.
Answer: Software as a service (SaaS)
Q3) In the financial services sector,strict reporting requirements of the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 are leading to greater use of data governance.
A)True
B)False
Answer: True
Q4) To achieve the benefits of going to the cloud,there must be IT,________,and senior management oversight because a company still must meet its obligations and responsibilities to employees,customers,investors,business partners,and society.
Answer: legal
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Chapter 3: Data Management, Big Data Analytics, and Records Management
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Sample Questions
Q1) Machine-generated sensor data from________ are becoming a much larger proportion of big data and analytics.
A)physical objects
B)satellites
C)smartphones
D)vehicles
Answer: A
Q2) Preprocessing text is needed before text mining to standardize it,correct misspelled words,and transform slang.
A)True
B)False
Answer: True
Q3) A widely used platform for processing big data is Apache ________. Answer: Hadoop
Q4) Online transaction processing (OLTP)systems are designed to manage transaction data,which are volatile.
A)True
B)False
Answer: True
Page 5
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Chapter 4: Networks for Efficient Operations and Sustainability
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Sample Questions
Q1) To reduce product development time,Caterpillar connected its engineering and manufacturing divisions with its active suppliers,distributors,overseas factories,and customers,through ________.
A)An extranet
B)An intranet
C)A Transportation Business Center
D)A third-party,value-added network
Q2) Enterprises are moving away from ad hoc adoption of mobile devices and network infrastructure to a more strategic planning build-out of their mobile capabilities.Factors to be considered when planning the build out include all of the following except ________.
A)Demands of multi-tasking mobile devices on the network
B)Impact of mobile technology on organizational culture
C)More robust mobile OSs
D)Mobile applications
Q3) List and explain the four factors to consider when evaluating a mobile network?
Q4) According to one study,68 percent of Americans may suffer from ________,or feelings of disorientation and nervousness when deprived of Internet or wireless access for a period of time.
Page 6
Q5) A __________ network is one with high capacity or bandwidth.
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Chapter 5: Cybersecurity and Risk Management
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Sample Questions
Q1) Discuss how social networks and cloud computing increase IT security risks.How do you recommend that they risks be reduced?
Q2) Intrusion Detection Systems (IDS)are designed to monitor network traffic and identify threats that have breached the networks' initial defenses.IDS identify of the following except:
A)An attacker who is using the identity or credentials of a legitimate user to gain access to an IS,device,or network.
B)A legitimate user who performs actions he is not authorized to do.
C)A user who tries to disguise or cover up his actions by deleting audit files or system logs.
D)Employees who use computing or network resources inefficiently.
Q3) Cyber-security experts warn that battling distributed denial-of-service and malware attacks has become part of everyday business for all organizations.
A)True
B)False
Q4) _________________ is a type of attack where a web site or network is bombarded with traffic to make it crash.
Q5) Indicators of fraud are called __________.
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Chapter 6: Attracting Buyers With Search, Semantic, and Recommendation Technology
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Sample Questions
Q1) The effectiveness of the PageRank strategy is what initially set Google apart from competing search engines and led to its dominance in the marketplace.
A)True
B)False
Q2) Changing the design and content of a website to improve its ranking in SERPs is called ______.
A)Semantic search
B)Organic search
C)SEO
D)SEM
Q3) For business managers,understanding the potential power of search technology is important because access to information is a competitive advantage.
A)True
B)False
Q4) As with quality,the search engine cannot determine relevance directly,so algorithms have been developed to look for clues that suggest a site might be relevant.
A)True
B)False
Page 8
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Chapter 7: Mobile Technologies and Commerce
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Sample Questions
Q1) Tumblr is a microblogging service that is designed to be easy for users to post ________ and update their blogs frequently.
A)Key words
B)Discount codes
C)Hash tags
D)Multimedia content
Q2) When a highly credible and influential blogger writes a positive story about your company,it can have a very positive impact on your brand's image.
A)True
B)False
Q3) Users are typically required to acknowledge they have read,understand and agree to the ________ before they are allowed to use the service.
A)Acceptable Use Policy
B)Intellectual Property Agreement
C)Terms of Service Agreement
D)User Agreement
Q4) ________ automatically tweets posts published on a blog using RSS technology
Q5) WordPress is one of the leading platforms for ________.
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Chapter 8: Retail, E-Commerce, and Mobile Commerce Technology
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Sample Questions
Q1) A benefit of in-store tracking to provide an enhanced shopping experience for the consumer is that companies do not have to be concerned about privacy issues.
A)True
B)False
Q2) The ability to make micropayments allows individuals to use their mobile devices to do things like purchase a beverage from a vending machine or make a payment to a municipal parking meter.
A)True
B)False
Q3) Digital ________ are the first generation to have grown up surrounded by digital devices (i.e. ,computers,smartphones,digital cameras,video recorders,etc. )and Internet connectivity.
Q4) Mobile payment systems employ a range of technologies.Which of the following is not used for mobile payments?
A)NFC
B)SMs
C)QR codes
D)Augmented reality
Q5) What are short codes? Identify three business uses of short codes.
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Chapter 9: Effective and Efficient Business Functions
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Sample Questions
Q1) First Choice Ski,a UK based tour operator,used real-time reporting and ________ to monitor and quickly respond to the behaviors of visitors on its travel website.
A)OLTP
B)Operational databases
C)Exception reports
D)Yahoo! Web analytics
Q2) HRIS apps raise ________ and legal challenges,such as those related to recruiting and selecting employees and evaluating their performance.
Q3) Originally,information systems were designed to support the ________ function.Systems for other functions were rolled out later.The consequences of this fragmented roll-out approach were ________.
A)Accounting;data silos
B)Accounting;SOPs
C)Marketing;data silos
D)Sales;SOPs
Q4) Oracle,Siemens,and POM vendors offer a demand-driven __________ system,whose objective is to remove waste of any kind from production and operations.
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11
Chapter 10: Strategic Technology and Enterprise Systems
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Sample Questions
Q1) ________ are activities that support the fulfillment of orders.
A)Back-office operations
B)Front-office operations
C)Order fulfillment
D)EFT
Q2) Retailers plan to make significant investments to build their ________ capabilities to satisfy consumers' demand for fast delivery.
A)Multichannel fulfillment
B)SCM models
C)Supply chain talent
D)Sustainability
Q3) The trend is toward more formal communication methods in organizations,such as with Yammer.
A)True
B)False
Q4) According to global investment management firm Goldman Sachs,3D printing is one of the technologies that are going to creatively destroy how we do business.
A)True
B)False
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Chapter 11: Data Visualization and Geographic Information Systems
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Sample Questions
Q1) A disadvantage of dashboards is that users need to log into multiple applications to see how the business is performing.
A)True
B)False
Q2) Dashboard and interactive reports are _________ tools and technologies.
A)Data analytics
B)Data integration
C)Geospatial
D)Information delivery
Q3) A simple process called ________ can convert postal addresses to geospatial data that can then be measured and analyzed.
Q4) ________ are a style of reporting that depicts KPIs,operational or strategic information with intuitive and interactive displays.
Q5) Which of the following is not an example of an enterprise data mashup?
A)Interactive dashboard
B)Drillable report
C)Heat map
D)GPS
Q6) GIS can create maps with multiple layers of _______.
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Chapter 12: IT Strategy and Balanced Scorecard
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Sample Questions
Q1) Three types of value drivers are operational,financial,and sustainability.Give two examples of each of these types of business value drivers.
Q2) A governance structure needs to be in place that crosses organizational lines and makes senior management responsible for the success of key IT initiatives.
A)True
B)False
Q3) Companies that have multiple outsourcers may hire an outsource relationship management company to monitor and manage the outsourcing relationships.
A)True
B)False
Q4) When selecting a vendor,two criteria to assess first are _____________.
A)Experience and stability
B)Cost and delivery time
C)Location and product mix
D)Reputation and trial run
Q5) Financial metrics are ________ indicators that confirm what has happened.They evaluate outcomes and achievements.
Q6) IT strategy needs to keep pace with ________.
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Chapter 13: Project Management and SDLC
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Sample Questions
Q1) Baseline is a specification of the project plan that has been formally reviewed and agreed upon.It can be updated or changed through casual or informal change control processes.
A)True
B)False
Q2) In a __________ conversion,the old system and the new system operate simultaneously for a period of time,which is the most expensive,but also the least risky approach.
Q3) A __________ is a type of bar chart that shows a project schedule.
Q4) Project management is a structured methodology to plan,manage,and control the completion of a project throughout its life cycle.
A)True
B)False
Q5) A project is a series of tasks to produce one or more ________,which are items that you hand off to the client or management for their review and approval.
A)Critical paths
B)Deliverables
C)Resources
D)Gantt charts
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Chapter 14: Ethical Risks and Responsibilities of IT
Innovations
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Sample Questions
Q1) According to Accenture's Technology Vision 2014,becoming a truly mobile business is crucial to how enterprises innovate and differentiate from competitors
A)True
B)False
Q2) To the extent that employers conduct a social media background check on job candidates,best practices are all of the following except _________.
A)Use only publicly available information.
B)Have either a third party or a designated person within the company who does not make hiring decisions do the background check.
C)Limit access to private information by friending someone.
D)Do not request username or passwords for social media accounts.
Q3) Despite benefits,the medical application of 3D printing to produce living tissue and organs,or 3D __________,is expected to spark major ethical debates
Q4) With enormous demands for processing power,hardware matters more than ever in transforming enterprises into digital businesses.
A)True
B)False
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