Information Systems Management
Textbook Exam Questions
Course Introduction
Information Systems Management explores the strategic role of information systems within organizations, focusing on how technology supports and drives business decision-making, operations, and competitive advantage. The course examines the planning, development, implementation, and evaluation of information systems, considering topics such as IT governance, systems integration, data management, security, and emerging technologies. Students learn how to align IT strategies with organizational goals, manage information system projects, and address ethical, legal, and social issues in the field, preparing them to effectively oversee information systems in diverse business environments.
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Using MIS 3rd Edition by David M. Kroenke
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17 Chapters
1664 Verified Questions
1664 Flashcards
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Page 2
Chapter 1: The Importance of Mis
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Sample Questions
Q1) Which of the following statements is most likely to justify the statement - One person's information is another person's data?
A)two researchers finding vastly differing values for the same hypotheses
B)a student's GPA as seen by the student and the instructor
C)a child discussing NASCAR speeds with his father
D)a product defect as seen by the customer and the operations manager
Answer: D
Q2) The average wait time for a customer at a call center is an example of data.
A)True
B)False
Answer: False
Q3) The ________ functions as a bridge between the human side of the information system components and the computer/automation side.
A)software
B)hardware
C)data
D)procedure
Answer: C
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3
Chapter 2: Collaboration Information Systems
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Sample Questions
Q1) Geena,the operations manager at Multitech Systems,is having a meeting with her vendors and some of her senior engineers to iron out product specifications.This is an example of synchronous communication.
A)True
B)False
Answer: True
Q2) If you believe that your view of the information system and its problems is the most important one,you are engaging in ________ thinking.
A)logical
B)egocentric
C)empathetic
D)accurate
Answer: B
Q3) Which of the following is not an example of a collaboration application?
A)Google Docs & Spreadsheets
B)Microsoft PowerPoint
C)Microsoft Groove
D)Microsoft SharePoint
Answer: B
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Page 4
Chapter 3: Information Systems for Competitive Advantage
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Sample Questions
Q1) A ________ is a network of value-creating activities.
A)value pyramid
B)value system
C)value network
D)value chain
Answer: D
Q2) Support activities in a value chain may include the processes of finding vendors,setting up contractual arrangements,and negotiating prices.
A)True
B)False Answer: True
Q3) According to Porter's five forces model,the intensity of each of the forces determines the characteristics of the industry,how profitable it is,and how sustainable that profitability will be.
A)True
B)False Answer: True
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Chapter 4: Hardware and Software
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Sample Questions
Q1) Microsoft Windows operating system is used on more than 90 percent of all desktop computers.
A)True
B)False
Q2) Which of the following switch patterns represents the value 1011?
A)open;closed;closed;open
B)open;closed;open;open
C)closed;closed;open;closed
D)closed;open;closed;closed
Q3) Which device listed below is an example of a storage hardware device?
A)keyboard
B)bar code scanner
C)optical disk
D)printer
Q4) The licensing system used by most open source programs is known as ________.
A)a site license
B)freeware
C)a single use license
D)GNU general public license
Q5) Describe operating systems and application programs.
Page 6
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Chapter 5: Database Processing
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Sample Questions
Q1) Bytes are grouped into columns,which in turn are grouped into ________.
A)rows
B)fields
C)files
D)bits
Q2) In an entity-relationship diagram,a ________ on a line means that the entity is optional.
A)vertical bar
B)crow's foot
C)small oval
D)key
Q3) A database application consists of forms,reports,queries,and database programs.
A)True
B)False
Q4) Describe a database and the various elements of a database.
Q5) Entities have ________ that describe the characteristics of the entity.
A)characters
B)fields
C)codes
D)attributes
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Chapter 6: Data Communications
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Sample Questions
Q1) Which of the following WAN protocols has the greatest potential for speed?
A)IEEE 802.3
B)WiMax
C)HSDPA
D)EVDO
Q2) Broadband communications have transmission speeds in excess of ________.
A)256 kbps
B)512 kbps
C)1024 kbps
D)1)2 terabps
Q3) One of the most common optical connectors is a(n)________ connector.
A)Ethernet
B)10/100/1000
C)ST
D)RJ-45
Q4) ________ is the dominant WLAN standard today.
A)IEEE 802.11a
B)IEEE 802.11b
C)IEEE 802.11g
D)IEEE 802.11n
Page 8
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Chapter 7: How the Internet Works
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Sample Questions
Q1) The Internet Engineering Task Force developed a five layer protocol architecture known as TCP/IP-OSI.
A)True
B)False
Q2) A program implementing a Layer-2 protocol will package each of your packets into
A)segments
B)packets
C)frames
D)bytes
Q3) A document's address on the Web is its ________.
A)DNS
B)TLD
C)URL
D)DNR
Q4) ________ is the process of converting a domain name into a public IP address.
A)Domain name resolution
B)Universal resource location
C)Hypertexting
D)Metatagging
Page 9
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Chapter 8: Business Process Management
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Sample Questions
Q1) The primary purpose of the sales process is to find prospects and transform them into customers by selling them something.
A)True
B)False
Q2) Budgeting applications concern the management and investment of the organization's cash and payment of cash dividends.
A)True
B)False
Q3) Cost-accounting applications determine the marginal cost and relative profitability of products and product families.
A)True
B)False
Q4) The benefit of functional processes is the integration of data across functional processes.
A)True
B)False
Q5) What are cross-functional and interorganizational processes?
Q6) Explain the requirement for a business process notation standard.
Q7) What are the major problems of functional processes? How can they be resolved?
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Chapter 9: E-Commerce and Web 20
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Sample Questions
Q1) In which of the following situations would a company develop a Web site rather than an SN application?
A)when the application does not require a social graph
B)when the application uses or benefits from N:M communication
C)when there is a need for feedback and iteration
D)when there is a need for social collaboration
Q2) There are inherent problems in using HTML as a means of sharing standard business documents because ________.
A)it is hard to learn
B)it is inflexible
C)it mixes the content,structure,and format of a document
D)it has an unlimited number of tags
Q3) Web servers receive requests and transmit HTML documents to users where they are processed by the browser.
A)True
B)False
Q4) Clearinghouses own the products that they deliver to Internet purchasers.
A)True
B)False
Q5) What is meant by a "three-tier" server architecture?
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Chapter 10: Business Intelligence Systems
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Sample Questions
Q1) Which of the following observations is true?
A)RFM is more generic than OLAP.
B)OLAP reports are more dynamic than RFM reports.
C)RFM reports have measures and dimensions.
D)It is possible to drill down into the data with RFM reports.
Q2) Users of data marts need not have the data management expertise that data warehouse employees have.
A)True
B)False
Q3) In marketing transactions,the fact that customers who buy product X also buy product Y creates a ________ opportunity.That is,"If they're buying X,sell them Y," or "If they're buying Y,sell them X."
A)cross-selling
B)navigating
C)break-even
D)portfolio
Q4) What is OLAP? What are some of its features?
Q5) How are BI tools categorized?
Q6) What are some ways to share the content?
Q7) What are expert systems? What are their primary disadvantages?
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Chapter 11: Managing Development
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Sample Questions
Q1) A baseline shows the final time and cost budget for a project.
A)True
B)False
Q2) Creating the database and testing the data occurs in the maintenance phase of the SDLC.
A)True
B)False
Q3) Systems analysis and design is the process of creating and maintaining information systems.
A)True
B)False
Q4) In information systems development,a business manager cannot pass off ________ to the IT department.
A)data problems
B)procedure problems
C)hardware problems
D)program problems
Q5) Small scale projects seldom have professional IT support.
A)True
B)False
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Chapter 12: Information Systems Management
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Sample Questions
Q1) Which of the following statements is true regarding outsourcing?
A)There is no guarantee that outsourcing will provide a certain level of quality.
B)Outsourcing leads to greater budgetary instability.
C)Outsourcing saves direct management time but increases indirect management time.
D)Outsourcing involves significant implementation risk.
Q2) What are the major functions of the IS department?
Q3) A common title for the principal manager of the IS department is Chief Systems Officer (CSO).
A)True
B)False
Q4) As a user,you have a right to reliable network and Internet services within a secure computing environment.
A)True
B)False
Q5) What are the responsibilities of the data administration function?
Q6) Acquiring licensed software is a form of outsourcing.
A)True
B)False
Page 14
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Chapter 13: Information Security Management
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Sample Questions
Q1) The Gramm-Leach-Bliley Act set limits on how health care providers use your medical information.
A)True
B)False
Q2) What is a hot site? How is it different from a cold site?
Q3) ________ refers to things we do not know that we do not know.
A)Risk
B)Uncertainty
C)Assessment
D)Vulnerability
Q4) A system called ________ authenticates users without sending their passwords across the computer network.
A)Kerberos
B)WPA
C)Chimera
D)DUN
Q5) People who intentionally gain unauthorized access to computer systems are called hackers.
A)True
B)False
Page 15
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Chapter 14: International Dimension 1 - the Global Economy
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Q1) The sheer size and complexity of the global economy means that any organization that chooses a strategy to compete industry-wide is ________.
A)taking on an enormous and expensive task
B)embarking on an impossible task
C)bound to succeed
D)will be an industry leader
Q2) Thomas Friedman estimates that some 30 billion people have been added to the world economy since 1991.
A)True
B)False
Q3) The global economy has intensified rivalry by increasing product and vendor choices and by accelerating the flow of information about price,product,availability,and service.
A)True
B)False
Q4) Plentiful,cheap telecommunications enabled people worldwide to participate in the global economy.
A)True
B)False
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Chapter 15: International Dimension 2 - Global Communication
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Q1) The process of making a computer program work in a second language is called ________ that software.
A)outsourcing
B)localizing
C)translating
D)virtualizing
Q2) In most cases,all of the following are issues that need to be addressed when localizing a computer program EXCEPT ________.
A)translating user interface
B)translating labels
C)translating metadata
D)translating documentation
Q3) What are the issues to be addressed when localizing a computer program?
Q4) In most cases,when companies localize databases they choose to translate the data,but not the metadata.
A)True
B)False
Q5) What is a positive aspect of global data communications on less-developed countries?
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Chapter 16: International Dimension 3 - Global Is and the Value Chain
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Sample Questions
Q1) ________ systems,such as ERP,solve the problems of data isolation by integrating data into databases that provide a comprehensive and organization-wide view.
A)Functional
B)Vertical
C)Interorganizational
D)Cross-functional
Q2) Because of information systems,any or all of the value chain activities in Porter's model can be performed anywhere in the world.
A)True
B)False
Q3) Differences in language,culture,norms,and expectations compound the difficulties of international process management.
A)True
B)False
Q4) What is the bullwhip effect?
Q5) What is the accelerator effect?
Q6) What are functional and cross-functional business processes?
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Chapter 17: International Dimension 4 - International It
Management and Development
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Sample Questions
Q1) Developing alternative versions of an information system that supports different processes in different countries is easier to implement,but creates system design challenges.
A)True
B)False
Q2) What are the three factors that create challenges for international IS operations?
Q3) Explain the challenges for investigating global computer crime.
Q4) Creating localized software is the process of creating one or more programs that are available in different human-language versions.
A)True
B)False
Q5) The development pace and workweek vary among cultures and countries.This relates to which of the following challenges for international IS project management?
A)project integration
B)requirements
C)time
D)procurement
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