Information Systems Management Test Questions
Course Introduction
Information Systems Management explores the strategic role of information systems within organizations, focusing on how technology supports business processes, decision-making, and competitive advantage. The course examines key topics such as IT infrastructure, data management, enterprise applications, cybersecurity, and digital transformation. Students learn how to evaluate, implement, and manage information systems aligned with organizational goals, addressing both technical and managerial challenges. Emphasis is placed on real-world case studies, the impact of emerging technologies, and the ethical and regulatory considerations of information management in todays dynamic business environment.
Recommended Textbook Principles of Information Systems 12th Edition by Ralph Stai
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Page 2
Chapter 1: An Introduction to Information Systems
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Sample Questions
Q1) In information systems, _____ is information from a system that is used to make changes to input or processing activities.
A) a program
B) feedback
C) an output
D) software
Answer: B
Q2) Neural networks give the computer the ability to make suggestions and function like an expert in a particular field, helping enhance the performance of novice users.
A)True
B)False
Answer: False
Q3) Mobile commerce (m-commerce) is the use of mobile, wireless devices to place orders and conduct business.
A)True
B)False
Answer: True
Q4) _____ is the activity of creating or modifying information systems. Answer: Systems development
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Chapter 2: Information Systems in Organizations
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Q1) _____ design and set up databases to meet an organization's needs.
Answer: database administrators (DBAs)
Q2) The _____ group of a typical information systems organization is responsible for the day-to-day running of IS hardware to process the organization's information systems workload.
Answer: operations
Q3) Perceived usefulness and ease of use of a system influence an individual's attitude toward the system.
A)True
B)False
Answer: True
Q4) The role of a systems analyst is narrowly defined and seldom involves communications with others.
A)True
B)False
Answer: False
Q5) _____ means the ability of a product or a service to meet or exceed customer expectations.
Answer: Quality
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Chapter 3: Hardware: Input, Processing, Output, and Storage Devices
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Q1) As the difference among computer manufacturers in the arenas of price and performance narrows, support for green computing is emerging as a new business strategy for these companies to distinguish themselves from the competition.
A)True
B)False
Answer: True
Q2) Compared to main memory, secondary storage has the advantages of volatility, lowered capacity, and higher costs.
A)True
B)False
Answer: False
Q3) Devices used to sequentially access secondary storage data are called direct access storage devices (DASDs).
A)True
B)False
Answer: False
Q4) _____ involves the simultaneous execution of two or more computer instructions at the same time.
Answer: Multiprocessing
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Chapter 4: Software: Systems and Application Software
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Q1) A(n) _____ is a defect in a computer program that keeps it from performing as its users expect it to perform.
Q2) One of the disadvantages of proprietary software is that:
A) it is hard to control results even if one is involved in the development of software.
B) it can take a long time and significant resources to develop the required software features.
C) it does not allow modification of features?that one might need to counteract an initiative by competitors.
D) it is difficult to achieve what is required in terms of features and reports.
Q3) An information system that operates in the _____ sphere of influence supports two or more people who work together to achieve a common goal.
A) personal
B) workgroup
C) enterprise
D) social
Q4) _____ programs can reduce the amount of disk space required to store a file or reduce the time it takes to transfer a file over the Internet.
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Chapter 5: Database Systems and Applications
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Q1) A(n) ______ consists of a group of programs that manipulate the database and provide an interface between the database and its users and other application programs.
Q2) Differentiate between the traditional and the database approach to data management.
Q3) A(n) _____ is a detailed description of all data used in a database.
Q4) A collection of data fields all related to one object, activity, or individual is called a file.
A)True
B)False
Q5) A(n) _____ is a field or set of fields in a record that uniquely identifies the record. A) attribute
B) entity
C) primary key
D) data item
Q6) A(n) _____ is a database management system that stores the entire database in random access memory (RAM).
Q7) In a relational database model, the range of allowable values for a data attribute is called its _____.
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Chapter 6: Telecommunications and Networks
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Q1) _____ is a very short-range wireless connectivity technology designed for consumer electronics, cell phones, and credit cards.
A) Microwave transmission
B) Wireless mesh
C) Near field communication (NFC)
D) Wi-Fi
Q2) The computers and devices on a network are also known as _____.
Q3) Sending an email over the Internet is an example of an asynchronous communication.
A)True
B)False
Q4) A virtual private network (VPN) supports a secure, encrypted connection between a company's employees and remote users through a third-party service provider.
A)True
B)False
Q5) _____ is a common form of guided transmission media that uses extremely thin strands of glass bound together in a sheathing and transmits signals with light beams.
Q6) A(n) _____ is a network device that serves as an entrance to another network.
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Chapter 7: The Internet, Web, Intranets, and Extranets
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Q1) The top-level domain affiliation commonly used to denote nonprofit organizations sites is _____.
Q2) Discuss how Blackboard can be used to support distance learning.
Q3) Domain names must always have at least _____ parts, with each part separated by a dot (period).
A) two
B) three C) four
D) five
Q4) The Transmission Control Protocol (TCP) is responsible for managing IP addresses and Internet domain names.
A)True
B)False
Q5) Twitter is a microblogging service.
A)True
B)False
Q6) Web-delivered applications, such as Adobe Photoshop Express and Google Docs enable the Web to serve as a platform for computing and are examples of _____.
Q7) The _____ is the primary method for interacting with the Internet.
Page 9
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Chapter 8: Electronic and Mobile Commerce
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Q1) Based on a Supreme Court ruling, an Internet-based merchant needs to charge sales tax only when _____.
A) the sale price exceeds $100.00
B) buyers live in a state where the merchant has a physical presence
C) buyers purchase certain enumerated items
D) items are purchased through a consumer-to-consumer (C2C) Web site
Q2) ______ electronic commerce applications support transactions between governments such as the federal government and state or local governments.
Q3) The _____ is a credit card-sized device with an embedded microchip to provide electronic memory and processing capability.
Q4) All credit card customers are protected by law from paying more than _____ for fraudulent transactions.
Q5) _____ exchanges are open to any set of buyers and sellers within a given market and provide services and a common technology platform to their members.
Q6) A(n) _____ is an electronic forum where manufacturers, suppliers, and competitors buy and sell goods, trade market information, and run back-office operations.
Q7) _____ exchanges are owned and operated by a single company.
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Chapter 9: Enterprise Systems
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Q1) Capturing and gathering all data necessary to complete the processing of transactions is called data collection.
A)True
B)False
Q2) _____ can include classifying data, sorting into categories, performing calculations, summarizing results, and storing data in an organization's database for further processing.
Q3) Customer support, sales management, and contact management are key features of a customer relationship management (CRM) system.
A)True
B)False
Q4) In a transaction processing system (TPS), a(n) _____ must track the flow of data related to all the cash flows that affect an organization.
Q5) _____ is used primarily by people in the sales, marketing, accounting, and service organizations to capture and view data about customers and to improve communications.
Q6) Enterprise resource planning (ERP) systems evolved from _____ systems developed in the 1970s.
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Chapter 10: Information and Decision Support Systems
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Q1) _____ is an approach that maintains inventory at the lowest levels without sacrificing the availability of finished products.
Q2) A(n) _____ DSS handles situations or decisions that occur more than once, usually several times per year or more.
Q3) _____ reports are developed to provide certain information upon request.
Q4) _____ is used when modeling a problem properly to get an optimal decision would be too difficult, complex, or costly.
Q5) Marketing functions are increasingly being performed on the Internet and mobile devices.
A)True
B)False
Q6) The model base is the component of a decision support system that allows managers and decision makers to perform qualitative analysis on external data.
A)True
B)False
Q7) _____ capture transactions entered by workers in all functional areas of the business.
Q8) Briefly describe the five stage decision making process.
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Chapter 11: Knowledge Management and Specialized Information Systems
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Q1) An expert system, using the explanation facility, can indicate all the facts and rules that were used in reaching a conclusion.
A)True
B)False
Q2) A _____ is a conditional statement that links conditions to actions or outcomes.
A) simulation
B) case
C) rule
D) genetic algorithm
Q3) The haptic interface relays the sense of _____ in the virtual world.
A) sight
B) sound
C) touch
D) smell
Q4) A new knowledge base must be built for each unique expert system application.
A)True
B)False
Q5) A(n) _____ is a system that enables one or more users to move and react in a computer-simulated environment.
Q6) Distinguish between data, information, and knowledge. Page 13
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Chapter 12: Systems Development
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Q1) The systems design phase of a systems development life cycle (SDLC) identifies areas where system security and controls need to be defined.
A)True
B)False
Q2) Managers and employees in all functional work areas shun working on systems development projects.
A)True
B)False
Q3) Describe how a prioritized set of system requirements is developed in the traditional system development life cycle (SDLC).
Q4) A _____ is a description of the logical and physical structure of data and the relationships among the data for each user.
A) data dictionary
B) process
C) schema
D) cold site
Q5) A(n) _____ is a comparison of vendor options conducted in a computing environment and with a workload that matches its intended operating conditions.
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Chapter 13: Systems Development: Construction,
Integration and Testing, Implementation, Operation an
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Q1) Pilot start-up involves running both the old and new systems for a period of time. A)True
B)False
Q2) Getting the most out of a new or modified system during its operation is the most important aspect of systems operations for many organizations.
A)True
B)False
Q3) _____ involves running both the old and new systems for a period of time and closely comparing the output of the new system with the output of the old system.
Q4) Which of these is a disadvantage of agile development?
A) It puts applications into production later than any other approach.
B) It does not encourage teamwork and interaction between users and stakeholders.
C) It requires a larger percentage of stakeholders' and?users' time than other approaches.
D) It makes it difficult to produce documentation of project tasks.
Q5) What is system maintenance? List the reasons for systems maintenance.
Q6) What is meant by cutover? Briefly explain four cutover strategies.
Page 16
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Chapter 14: The Personal and Social Impact of Computers
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Q1) A computer can be both the tool used to commit a crime and the object of that crime.
A)True
B)False
Q2) _____ is a form of computer scam that attempts to get users to gain access to a customer's private information through a fake Web site.
Q3) _____ is the careful division of the tasks and responsibilities associated with a key process so that they must be performed by more than one person.
Q4) List at least three useful guidelines to protect computer users from criminal hackers.
Q5) Multinational companies face an extremely difficult challenge in implementing data collection and dissemination processes and policies because of the multitude of differing country and regional statutes.
A)True
B)False
Q6) A virus can send copies of itself via a network.
A)True
B)False
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