Information Systems Management Study Guide
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Course Introduction
Information Systems Management explores the strategic role and management of information technologies in modern organizations. The course covers the planning, development, and implementation of information systems to support business processes, decision-making, and organizational objectives. Key topics include information system types, systems development life cycle, IT governance, data and knowledge management, security and ethical considerations, and the alignment of information systems with business strategy. Students will also examine current trends, challenges, and best practices in leveraging information systems for competitive advantage.
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Management Information Systems Managing the Digital Firm 14th Edition by Kenneth C. Laudon
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Page 2
Chapter 1: Information Systems in Global Business Today
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Q1) Engineers,scientists,or architects,who design new products or services for a firm,belong to which level of a business hierarchy?
A)middle management
B)production workers
C)knowledge workers
D)data workers
E)service workers
Answer: C
Q2) Which of the following statements best describes organizational culture?
A)It encompasses the sum of beliefs and assumptions by all members.
B)It enables the organization to transcend the different levels and specialties of its employees.
C)It reflects the senior management's perspective on the organization and goals.
D)It allows a company to achieve greater operational efficiency.
E)It is a set of assumptions and values accepted by most members.
Answer: E
Q3) ________ is a global network that uses universal standards to connect millions of different networks around the world.
Answer: The Internet
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Page 3
Chapter 2: Global E-Business and Collaboration
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Q1) Which type of system integrates supplier,manufacturer,distributor,and customer logistics processes?
A)collaborative distribution system
B)supply-chain management system
C)reverse logistics system
D)enterprise planning system
E)transaction processing system
Answer: B
Q2) An ESS's digital ________ displays an array of charts and graphs of a business's key performance indicators.
Answer: dashboard
Q3) What are cross-functional business processes? Give an example.
Answer: Cross-functional processes are those that require input,cooperation,or coordination between the major business functions in an organization.For instance,when a salesman takes an order,the major business functions of planning,production,inventory control,shipping,accounting,and customer relations will all be involved before the order is completed.
Q4) A Web site that allows citizens to file taxes online is a form of ________.
Answer: e-government
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Chapter 3: Information Systems, Organizations, and Strategy
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Q1) The four major competitive strategies are
A)low-cost leadership,substitute products and services,customers; and suppliers.
B)low-cost leadership,product differentiation,focus on market niche,and customer and supplier intimacy.
C)new market entrants,substitute products and services,customers,and suppliers.
D)low-cost leadership,new market entrants,product differentiation,and focus on market niche.
E)customers,suppliers,new market entrants,and substitute products.
Answer: B
Q2) All of the following are IT-enabled products and services providing competitive advantage except
A)Amazon's one-click shopping.
B)Apple's iPod and iTunes.
C)Ping's golf club customization.
D)PayPal's online person-to-person payment system.
E)Walmart's RetailLink system.
Answer: E
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5
Chapter 4: Ethical and Social Issues in Information Systems
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Q1) The ________ framework developed by the U.S.Department of Commerce allows U.S.businesses to legally use personal data from EU countries.
A)COPPA
B)P3P
C)PGP
D)bilateral
E)safe-harbor
Q2) ________ means that you accept the potential costs and obligations for the decisions you make.
A)Responsibility
B)Accountability
C)Liability
D)Due process
E)Duty
Q3) COPPA is a set of five principles developed by the FTC that most American and European privacy law is based on.
A)True
B)False
Q4) Describe how a cookie works.
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Chapter 5: IT Infrastructure and Emerging Technologies
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Q1) A(n)________ is an integrated circuit to which two or more processors have been attached for enhanced performance and reduced power consumption.
A)multicore processor
B)legacy processor
C)scalable processor
D)aggregate circuit
E)green circuit
Q2) All of the following are cloud computing services except
A)infrastructure as a service.
B)platform as a service.
C)software as a service.
D)on-demand computing.
E)virtualization as a service.
Q3) Running a Java program on a computer requires
A)a Java Virtual Machine to be installed on that computer.
B)a Java Virtual Machine to be installed on the server hosting the Java applet.
C)a miniature program to be downloaded to the user's computer.
D)no specialized software,as Java is platform-independent.
E)the Mozilla Firefox browser and no other browsers.
Q4) Distinguish between cloud computing,green computing,and quantum computing.
Page 7
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Chapter 6: Foundations of Business Intelligence: Databases and Information Management
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Q1) In a relational database,a record is referred to in technical terms as a(n) A)tuple.
B)row.
C)entity.
D)field.
E)key.
Q2) OLAP is unable to manage and handle queries with very large sets of data.
A)True
B)False
Q3) A database record is a grouping of characters into a word,a group of words,or a complete number.
A)True
B)False
Q4) The relationship between entities and attributes is best illustrated by
A)the entity CUSTOMER with the attribute PRODUCT.
B)the entity CUSTOMER with the attribute PURCHASE.
C)the entity PRODUCT with the attribute PURCHASE.
D)the entity PRODUCT with the attribute CUSTOMER.
E)the entity PURCHASE with the attribute CUSTOMER.
Q5) List and describe three main capabilities or tools of a DBMS.
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Chapter 7: Telecommunications, the Internet, and Wireless Technology
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Q1) Circuit switching makes much more efficient use of the communications capacity of a network than does packet switching.
A)True
B)False
Q2) A network that spans a city,and sometimes its major suburbs as well,is called a A)CAN.
B)MAN.
C)LAN.
D)WAN.
E)WSN.
Q3) What technology allows people to have content pulled from Web sites and fed automatically to their computers?
A)FTP
B)RSS
C)HTTP
D)Bluetooth
E)IPv6
Q4) The Domain Name System (DNS)converts domain names to IP addresses.
A)True
B)False
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Chapter 8: Securing Information Systems
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Q1) The Internet poses specific security problems because
A)it was designed to be easily accessible.
B)Internet data is not run over secure lines.
C)Internet standards are universal.
D)it changes so rapidly.
E)there is no formal controlling body.
Q2) Analysis of an information system that rates the likelihood of a security incident occurring and its cost is included in a(n)
A)security policy.
B)AUP.
C)risk assessment.
D)business impact analysis.
E)business continuity plan.
Q3) A Trojan horse
A)is software that appears to be benign but does something other than expected.
B)is a virus that replicates quickly.
C)is malware named for a breed of fast-moving Near-Eastern horses.
D)installs spyware on users' computers.
E)is a type of sniffer used to infiltrate corporate networks.
Q4) What is a digital certificate? How does it work?
Page 10
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Chapter 9: Achieving Operational Excellence and Customer
Intimacy: Enterprise Applications
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Q1) Components or parts of finished products are referred to as
A)upstream materials.
B)raw materials.
C)secondary products.
D)intermediate products.
E)mid-chain products.
Q2) Plant Away is an Oregon-based retailer and distributor of trees and shrubs.They have hundreds of smaller nurseries based around the country that grow the plant stock.The majority of their business is conducted online.Consumers purchase typically small quantities of products online and Plant Away coordinates the shipping from the most appropriate nursery.What unique problems might you anticipate they have in their supply chain? What might remedy these problems?
Q3) Supply chain software can be classified as either supply chain ________ systems or supply chain ________ systems.
A)push; pull
B)demand; continual
C)upstream; downstream
D)planning; execution
E)maintenance; development
11
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Chapter 10: E-Commerce: Digital Markets, Digital Goods
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Q1) All previous mass media in modern history,including the printing press,use a broadcast model where content is created in a central location by experts.
A)True
B)False
Q2) Exchanges have become one of the most popular types of Net marketplace because they encourage competitive bidding that drives prices down.
A)True
B)False
Q3) Which of the following best describes the digital social graph?
A)a person's direct and indirect relationships
B)all of a person's closest digital relationships
C)a mapping of all online social relationships
D)all of the online and offline relationships a person has
E)all of the relationships in an online community
Q4) The Internet shrinks information asymmetry.
A)True
B)False
Q5) What methods could a portal use to generate revenue? Which do you think might be most successful,and why?
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Chapter 11: Managing Knowledge
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Q1) ________ often are designed and optimized for the specific tasks to be performed.
A)Graphics programs
B)Knowledge workstations
C)Virtual simulators
D)CAD stations
E)LMS
Q2) You are advising a multimedia company on the best type of knowledge management system to help them archive digital video and sound clips.Which of the following will suit their needs?
A)enterprise content management system
B)digital asset management system
C)CAD system
D)VRML system
E)LMS
Q3) 3-D printers can produce fully functioning components,such as working batteries and LEDs.
A)True
B)False
Q4) Identify three important qualities or capabilities of knowledge work systems.
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Chapter 12: Enhancing Decision Making
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Q1) The implementation phase of Simon's decision-making model includes choosing among solution alternatives.
A)True
B)False
Q2) Structured decision making is most prevalent at lower organizational levels.
A)True
B)False
Q3) Which of the following is not an example of a BI predefined production report?
A)workforce demographics
B)order cycle time
C)revenue forecasts
D)supplier performance
E)direct and indirect spending
Q4) High-velocity decision making systems are growing rapidly for decisions classed as A)semi-structured.
B)financial.
C)ad hoc.
D)predefined.
E)highly structured.
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Chapter 13: Building Information Systems
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Q1) The three main platforms for mobile apps are iPhone/iPad,iOS,and Android.
A)True
B)False
Q2) ________ development focuses on rapid delivery of working software by breaking a large project into a series of small sub-projects that are completed in short periods of time using iteration and continuous feedback.
A)Agile
B)Rapid application
C)Joint application
D)Object-oriented
E)Traditional
Q3) Systems design
A)describes what a system should do to meet information requirements.
B)shows how the new system will fulfill the information requirements.
C)identifies which users need what information,where,when and how.
D)is concerned with the logical view of the system solution.
E)identifies the technology to be used in the system.
Q4) The system is not in production until conversion is complete.
A)True
B)False
Page 15
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Chapter 14: Managing Projects
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Q1) In sociotechnical design
A)separate sets of technical and social design solutions are developed and compared.
B)ergonomic features of a system and the system's technical design are given equal importance.
C)systems analysts with proven backgrounds in sociological concerns rate and compare a system's social and technical aspects.
D)all of the above.
Q2) ________ refers to the application of knowledge,skills,tools and techniques to achieve specific targets within specified budget and time constraints.
Q3) To review a project's tasks and their interrelationships,you would use a A)PERT chart.
B)Gantt chart.
C)either A or B.
D)neither A nor B.
Q4) ________ methods rely on measures of cash flows into and out of the firm.
Q5) A(n)________ is a method for deciding among alternative systems based on a system of ratings for selected objectives.
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Page 16
Chapter 15: Managing Global Systems
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Q1) To comply with European privacy laws,many multinational firms have developed information systems within each European country.
A)True
B)False
Q2) Of the following,which is one of the central principles recommended in this Chapter for a firm organizing itself for international business?
A)Organize value-adding activities along lines of comparative advantage.
B)Establish multiple offices for international systems and a global CIO position.
C)Disperse production and marketing to regional centers and establish a single center for world headquarters and strategic management.
D)Develop and operate systems units at the international level first.
E)Centralize production,but decentralize marketing and sales to be close to the customer.
Q3) Particularism is a concept based on accepting a shared global culture and the penetration of domestic markets by foreign goods and services.
A)True
B)False
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