

Information Systems Management Review Questions
Course Introduction
Information Systems Management explores the strategic role of information systems within organizations, focusing on how technology supports business objectives, enhances decision-making, and drives competitive advantage. The course covers core topics such as information system design, implementation, and governance; data management; enterprise resource planning; cybersecurity; and the ethical implications of technology use in business environments. Students will analyze real-world cases to understand how effective management of information systems contributes to organizational efficiency and innovation, while developing skills to address contemporary challenges in the rapidly evolving digital landscape.
Recommended Textbook
Experiencing MIS 4th Edition by David Kroenke
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Page 2

Chapter 1: The Importance of Mis
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Sample Questions
Q1) Building information systems requires many different skills besides those of programmers.
A)True
B)False
Answer: True
Q2) You have created a password that meets all the criteria for a strong password.What is a potential drawback of such a password?
A)It will be very short.
B)It will create IP address conflicts in networks.
C)It can be easily guessed.
D)It will be difficult to remember.
Answer: D
Q3) ________ is the activity of two or more people working together to achieve a common goal,result,or work product.
A)Venturing
B)Enterprising
C)Assimilation
D)Collaboration
Answer: D
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Page 3

Chapter 2: Business Processes, Information Systems and Information
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Sample Questions
Q1) Explain the importance of just barely sufficient data in the information age we live in. Answer: Just barely sufficient data is data that is sufficient for the purpose for which it is generated,but just barely so.We live in an information age;one of the critical decisions that each of us has to make each day is what data to ignore.The higher one rises into management,the more data one will be given,and because there is only so much time,the more data one will need to ignore.So data should be sufficient,but just barely.
Q2) Timeliness of information can be measured against events.
A)True
B)False
Answer: True
Q3) The ________ component of the IS framework provides instructions for people.
A)data
B)software
C)procedure
D)information
Answer: C
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4

Chapter 3: Organisational Strategy, Information Systems and Competitive Advantage
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Sample Questions
Q1) A business that selects a differentiation strategy will always structure itself around least-cost activities.
A)True
B)False
Answer: False
Q2) According to Porter,to be effective,the organisation's goals and activities must be consistent with the organisation's ________.
A)competitors
B)workforce
C)strategy
D)structure
Answer: C
Q3) The support activities in the generic value chain facilitate the primary activities and contribute only indirectly to a product's value.
A)True
B)False
Answer: True
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Page 5

Chapter 4: Hardware and Software
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Q1) The central processing unit is referred to as the brain of the computer.
A)True
B)False
Q2) What is virtualisation?
Q3) Optical disks are the most common storage devices.
A)True
B)False
Q4) ________ is computer code as written by humans and that is understandable by humans.
A)Binary code
B)Bytecode
C)Source code
D)Machine code
Q5) Which of the following is true of a 32-bit CPU?
A)It is ideal for creating large,complicated spreadsheets.
B)It is more expensive than the 64-bit CPU.
C)It cannot effectively utilise more than 4GB of main memory.
D)It has a higher speed than any other processor.
Q6) What are the different categories of application programs?
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Q7) What are the two important software constraints? Explain with suitable examples.

Chapter 5: Database Processing
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Sample Questions
Q1) In a database,columns are also called records.
A)True
B)False
Q2) Which of the following is true of the relational database processing model?
A)It helps organisations store new data types such as images,audio,and videos.
B)It can efficiently store files with large collections of bits.
C)It supports very high transaction rates.
D)It represents relationships with the help of foreign keys.
Q3) Which of the following is a nonrelational data store developed by Amazon.com?
A)Bigtable
B)Dynamo
C)Cassandra
D)MongoDB
Q4) MySQL DBMS refers to software systems that support very high transaction rates,processing relatively simple data structures,replicated on many servers in the cloud.
A)True
B)False
Q5) Describe the contents of a database.
Q6) What is a database application?
Page 7
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Chapter 6: The Cloud
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Sample Questions
Q1) Which of the following is likely to be a consequence of cloud computing in the future?
A)The cost of obtaining elastic resources will decrease.
B)The number of technology-based startups will stagnate.
C)Organisations will prefer to setup their own computing infrastructure.
D)Jobs related to server operations at small organisations will increase.
Q2) Which of the following is a characteristic of a virtual private network (VPN)?
A)A VPN can be accessed from only one geographical location.
B)It establishes a physical connection between the client and the server,called tunnel.
C)VPNs cannot be accessed over the Internet.
D)It sends encrypted messages over the public Internet.
Q3) organisations that are required by law to have physical control over their data can also benefit from cloud computing.
A)True
B)False
Q4) A content delivery network (CDN)services a user's request using the geographically closest server.
A)True
B)False
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Page 8

Chapter 7: Organisations and Information Systems
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Sample Questions
Q1) What are personal information systems?
Q2) Which of the following statements is true of workgroup information systems?
A)Workgroup information systems that support a particular business function are called personal information systems.
B)Workgroup information systems typically support 10 to 100 users.
C)The users of workgroup information systems are defined by levels of security authorisation.
D)Workgroup information systems that support a particular department are called enterprise information systems.
Q3) ________ are systems that are shared by two or more independent organisations.
A)Inter-enterprise information systems
B)Workgroup information systems
C)Enterprise information systems
D)Personal information systems
Q4) The development of steering groups is an effective solution for resolving the process issues of an enterprise system.
A)True
B)False
Q5) What is business process reengineering?
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Chapter 8: Social Media Information Systems
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Sample Questions
Q1) Which of the following statements is true about viral hooks?
A)It is used to restrain information leaks from an organisation.
B)It is designed to root out users who post junk content on an organisation's SM site.
C)It is used to enhance an organisation's privacy on its SM sites.
D)It is an inducement to pass communication along the tiers of a community.
Q2) Which of the following statements is true of social capital?
A)Social capital can be gained by limiting the number of friends.
B)Being linked into social networks undermines a professional's image and position in an organisation.
C)Social capital is the investment in human knowledge and skills for future profit.
D)The value of social capital is determined by the number of relationships in a social network.
Q3) Social media application providers create the features and functions of the site,and they compete with one another for the attention of user communities and SM sponsors.
A)True
B)False
Q4) Explain the major sources of user-generated content problems.
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Chapter 9: Business Intelligence Systems
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Sample Questions
Q1) The software component of a business intelligence system is called a business intelligence database.
A)True
B)False
Q2) Differentiate between push publishing and pull publishing.
Q3) ________ is the process of delivering business intelligence to users without any request from the users.
A)Data mining
B)Pull publishing
C)Push publishing
D)Data acquisition
Q4) Reporting analysis is used primarily for classifying and predicting BI data.
A)True
B)False
Q5) What are business intelligence systems?
Q6) Business intelligence enables police departments to better utilise their personnel through predictive-policing.
A)True
B)False
Q7) What is BigData?
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Chapter 10: Information Systems Development
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Sample Questions
Q1) Software vendors usually bundle fixes of low-priority problems into ________.
A)service packs
B)bugs
C)patches
D)product keys
Q2) Which is the most important phase in the systems development process?
A)implementing the information system
B)determining the system's requirements
C)defining the goals and scope of the new information system
D)adapting systems to changes in requirements
Q3) In which of the following phases of the systems development life cycle do developers identify the particular features and functions of a new system?
A)system definition
B)requirement analysis
C)component design
D)implementation
Q4) A development team's composition changes over time.
A)True
B)False
Q5) Define the terms technical feasibility and organisational feasibility.
Page 12
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Chapter 11: Information Systems Management
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Q1) A database administrator's responsibility is to design and write automated test scripts.
A)True
B)False
Q2) The responsibilities of the CIO are the same as those of the CTO.
A)True
B)False
Q3) IT must be placed into the structure of an IS before an organisation can use it.
A)True
B)False
Q4) A ________ monitors,maintains,fixes,and tunes computer networks.
A)technical writer
B)network programmer
C)network administrator
D)PQA test engineer
Q5) The IS department's principal manager is the ________.
A)CTO
B)CEO
C)CIO
D)COO
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Chapter 12: Information Security Management
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Sample Questions
Q1) Spyware programs are installed on a user's computer without the user's knowledge.
A)True
B)False
Q2) Explain the concept of denial of service (DOS)in information management.
Q3) While making online purchases,a person should buy only from vendors who support https.
A)True
B)False
Q4) Pretexting occurs when someone deceives by pretending to be someone else.
A)True
B)False
Q5) Drive-by phishers take computers with wireless connections through an area and search for unprotected wireless networks.
A)True
B)False
Q6) Financial institutions must invest heavily in security safeguards because they are obvious targets for theft.
A)True
B)False

Page 14
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Chapter 13: Collaboration Information Systems for Decision
Making, Problem Solving and Project Management
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Sample Questions
Q1) Which of the following is true of a structured decision?
A)A structured decision refers to the nature of an underlying problem.
B)There is an understood and accepted method for making such a decision.
C)A structured decision is often collaborative.
D)It is not a standardised decision process.
Q2) A cooperative result is usually better in quality than the result of someone working alone.
A)True
B)False
Q3) ________ decisions are those that support day-to-day activities,such as how many widgets to order from a particular vendor.
A)Critical
B)Strategic
C)Operational
D)Managerial
Q4) Business professionals are primarily concerned about the successful outcome of collaboration.
A)True
B)False
Q5) Explain the four phases of project management.
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Chapter 14: Collaboration Information Systems for Student Projects
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Q1) Which of the following is an example of asynchronous communication?
A)webinar
B)email
C)multiparty text chat D)videoconferencing
Q2) Which of the following statements is true of collaboration tools?
A)Google Grid allows only one user to edit a document at a time.
B)It is possible to filter task lists to show only noncompleted tasks using SharePoint.
C)Google Grid permits only the uploader to make changes to a task list.
D)Users cannot add their own data to the default format of the task list in SharePoint.
Q3) With SharePoint,it is possible to filter task lists to show only noncompleted tasks. A)True
B)False
Q4) Asynchronous communication occurs when team members do not meet at the same time.
A)True
B)False
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Chapter 15: Mobile Systems
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Sample Questions
Q1) ________ languages can be used to create difficult,complex applications,and,if used properly,will result in high-performance code that is easy to alter when requirements change.
A)Object-oriented
B)Hardware description
C)Assembly
D)Data-oriented
Q2) ________ data is data that the server sends to the device.
A)Linear
B)Pull
C)Push
D)Nonlinear
Q3) ________ occurs when users move their activities,especially long-running transactions,across devices.
A)Cloud computing
B)Direct interaction
C)Roaming
D)Interfacing
Q4) Differentiate between native and thin-client mobile applications.
Q5) What is roaming? What are its applications?
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Chapter 16: Introduction to Microsoft Excel 2013
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Sample Questions
Q1) Selecting the $ English (U.S. )option displays numbers with a dollar sign and two decimal places.
A)True
B)False
Q2) In Excel,the most frequently used tools and selections appear under the ________ tab.
A)HOME
B)DATA
C)VIEW
D)REVIEW
Q3) The HOME tab holds the most frequently used tools and selections.
A)True
B)False
Q4) The intersection of a row and a column on a spreadsheet is called a data point.
A)True
B)False
Q5) An Excel workbook is a collection of one or more spreadsheets.
A)True
B)False
Q6) The real power of Excel lies in its amazing computational capability.Explain.
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Chapter 17: Database Design
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Sample Questions
Q1) The crow's-foot notation shows the minimum number of entities that can be involved in a relationship.
A)True
B)False
Q2) Tables that are not normalised can have data integrity problems.
A)True
B)False
Q3) Explain the role of users in designing a database.
Q4) Which of the following is true of entities?
A)The relationships between entities are known as attributes.
B)Entities' characteristics are described by attributes.
C)Entities can only represent a logical construct or transaction,not a physical object.
D)An identifier's value is associated with every entity in the data model.
Q5) Which of the following is true of a data model?
A)It is created after the database is designed.
B)It is a logical representation of the structure of data.
C)It is an attribute whose value is associated with only one entity instance.
D)It does not describe the relationships among data.
Q6) What are the different types of relationships represented in a data model?
Page 19
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Chapter 18: Using Microsoft Access 2013
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Q1) In Access,the step after creating a relationship between two tables is ________.
A)to enter data
B)to provide descriptions to each of the tables
C)to create macros
D)to create queries
Q2) Access opens a new database by ________.
A)creating a default table named Table 1
B)asking the user to name his/her table
C)creating a default table named Table A
D)creating a default table named Table A1
Q3) Explain the procedure for creating a new database using Microsoft Access.
Q4) In Access,after creating a relationship between two tables,the user cannot and need not assign values for the ________.
A)tracker
B)foreign key
C)query
D)add-ons
Q5) Access opens a new database by creating a default table named Table A.
A)True
B)False

20
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Chapter 19: Using Excel and Access Together
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Q1) If users change the Access data,the imported data in Excel will be out-of-date until it is re-imported.
A)True
B)False
Q2) Delimited text files can be imported to Microsoft Access by selecting the ________ tab.
A)HOME
B)EXTERNAL DATA
C)CREATE
D)DATABASE TOOLS
Q3) Which of the following statements is true of queries?
A)When the results of a query are imported by Excel,they cannot be operated on.
B)To inform Access that the fields of two tables are the same,select the Group By option for both fields.
C)In Access,a query can be based on the results of other queries that have been saved.
D)The Group By option becomes available when Append is clicked under the Design tab.
Q4) How can Excel be used to graph Access data?
Q5) How are group totals created in Access?
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Chapter 20: Network and Cloud Technology
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Sample Questions
Q1) An HTTPS connection is a secure connection.
A)True
B)False
Q2) A ________ receives requests from users via the Web server,takes some action,and returns a response to the users via the Web server.
A)content delivery network
B)commerce server
C)URL
D)browser
Q3) What is Bluetooth? What are its uses?
Q4) SOAP is a protocol for requesting and responding to Web services.
A)True
B)False
Q5) A private internet that is used exclusively within an organisation is also called an intranet.
A)True
B)False
Q6) The user tier consists of computers,phones,and other devices.
A)True
B)False

Page 22
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Chapter 21: Enterprise Resource Planning Erp Systems
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Q1) Which of the following aspects that impact ERP differs among companies of different sizes?
A)availability of skilled IT staff
B)relevance of ERP systems
C)value chains
D)basic business processes
Q2) Which of the following is an example of a supply chain activity?
A)sales prospecting
B)procurement
C)cash management
D)scheduling
Q3) Process blueprints are the inherent processes in an ERP solution that implement standard business processes.
A)True
B)False
Q4) As an element of an ERP solution,supply chain includes scheduling,capacity planning,quality control,bill of materials,and related activities.
A)True
B)False
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Chapter 22: Supply Chain Management
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Q1) Decreasing the size of an inventory decreases the odds that an item will be unavailable for purchase.
A)True
B)False
Q2) Each organisation in a supply chain is an independent company,with its own objectives.
A)True
B)False
Q3) Which of the following is an effect of information systems on supply chain performance?
A)increased size and costs of inventories
B)reduced costs of buying and selling
C)optimised supply chain profitability
D)reduced supply chain speed
Q4) How do information systems affect supply chain performance?
Q5) The major factors that affect supply chain performance are the ________.
A)competitors
B)working capital
C)facilities
D)suppliers
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Chapter 23: Hyper-Social Organisations and Knowledge Management
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Sample Questions
Q1) Rich directories are particularly useful in large organisations where people with particular expertise are unknown.
A)True
B)False
Q2) What is the purpose of a rich directory?
Q3) Which of the following factors inhibit knowledge sharing in hyper-social organisations?
A)strong collaboration among employees
B)the extroversive nature of employees
C)employees' reluctance to exhibit their ignorance
D)strong endorsements to employees on sharing ideas
Q4) Which of the following is a challenge of content management?
A)The systems must maintain linkages among documents.
B)Content databases cannot hold large numbers of documents.
C)The document contents are nonperishable.
D)Documents exist in isolation from each other.
Q5) The concepts and language of the hyper-social organisation model are marketing-oriented.
A)True
B)False
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Chapter 24: Database Marketing
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Q1) The frequency of customer purchases is not a determining factor for RFM score.
A)True
B)False
Q2) RFM scores can be used to concentrate the efforts of salespeople.
A)True
B)False
Q3) RFM can be a useful tool to determine who your best customers are and who hasn't been in to the store in a while.
A)True
B)False
Q4) In marketing transactions,the fact that customers who buy product X also buy product Y creates a ________ opportunity.
A)cross-selling
B)persuasive selling
C)relationship selling
D)value added selling
Q5) What is database marketing?
Q6) Databases are a key component of database marketing.
A)True
B)False
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Chapter 25: Reporting Systems and Olap
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Q1) A reporting system uses ________ to prepare and deliver reports to proper users on a timely basis.
A)network packets
B)data structures
C)microdata
D)metadata
Q2) Push reports are generated only on receiving a user request.
A)True
B)False
Q3) An OLAP cube is a characteristic of a measure in an OLAP report.
A)True
B)False
Q4) A report on the current stock prices in a market is an example of a static report.
A)True
B)False
Q5) In OLAP reports,a dimension refers to an item that is to be processed in the report.
A)True
B)False
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Chapter 26: Systems Development Project Management
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Q1) A(n)________ is the sequence of activities that determine the earliest date by which a project can be completed.
A)encryption algorithm
B)scatter plot
C)Gantt chart
D)critical path
Q2) Which of the following shows the tasks,dates,and task dependencies in a project?
A)push report
B)scatter plot
C)Gantt chart
D)exception report
Q3) ________ is the knowledge area that refers to the management of an entire project and the construction of the final product.
A)Quality management
B)Procurement management
C)Communications management
D)Project integration
Q4) Prototypes are examples of deliverables in a systems development project.
A)True
B)False

28
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Chapter 27: Agile Development
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Sample Questions
Q1) According to scrum essentials,the first step of each work period is to ________.
A)conduct team meets
B)determine tasks to perform
C)select requirements to consider
D)deliver working version
Q2) Why is the systems development life cycle (SDLC)losing credibility?
Q3) Which of the following statements is true of the points system?
A)Points estimate the relative difficulty,rather than the relative duration of tasks.
B)The most difficult task is assigned a point score of 1.
C)Consecutive integers are used to award point scores to tasks.
D)Points are assigned by the clients at the beginning of the project.
Q4) Scrum essentials encourage minimal documentation.
A)True
B)False
Q5) In a scrum,who is a scrum master? What are his/her responsibilities?
Q6) According to the systems development life cycle (SDLC),the progress from requirements to implementation is nonlinear.
A)True
B)False

Page 29
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Chapter 28: Business Process Management
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Sample Questions
Q1) An information system that processes a particular database will be used by only one business process.
A)True
B)False
Q2) In which of the following situations may credit checking be the first step in the procedure of processing an order?
A)during a merger
B)during an amalgamation
C)during recession
D)during an acquisition
Q3) An advantage of an ERP system is that to implement it,an organisation must attempt to do everything at once.
A)True
B)False
Q4) An application that includes business processes as part of the package requires time for integration and training.
A)True
B)False
Q5) Describe business process management (BPM)in brief.
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Chapter 29: International Mis
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Sample Questions
Q1) How does the global economy change competitive strategy?
Q2) How do global information systems affect supply chain profitability?
Q3) Information systems procedures,unlike business processes,need not reflect local cultural values and norms.
A)True
B)False
Q4) Which of the following is an advantage of functional systems?
Q5) The size of the world economy,combined with the Internet,limits product differentiation.
A)True
B)False
Q6) Which of the following is an issue related to global databases?
A)With a single database,it is not possible to have an integrated view of the customer or the organisation's operations.
B)A single database is ideal for companies that use multiple languages.
C)Often,data transmission speeds are too slow to process data from a single geographic location.
D)A single database increases data integrity problems.
Q7) Which of the following statements is true of inherent processes?
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