Information Systems Management Review Questions
Course Introduction
Information Systems Management explores the strategic role that information systems play in modern organizations. The course examines how businesses use information technology to improve efficiency, support decision-making, and gain competitive advantages. Topics include the fundamentals of system components, IT infrastructure, data management, system development processes, and cybersecurity. A focus is also placed on the ethical and managerial challenges in implementing and controlling information systems, preparing students to make informed managerial decisions in a technology-driven business environment.
Recommended Textbook
Principles of Information Systems 12th Edition by Ralph Stai
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Chapter 1: An Introduction to Information Systems
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Sample Questions
Q1) A(n) _____ is a set of integrated programs that manages the vital business operations for an entire multisite, global organization.
Answer: enterprise resource planning (ERP) system enterprise resource planning system ERP system
Q2) An approach to work called _____ enables people to work from home or while traveling.
Answer: telecommuting telework
Q3) _____ is the knowledge of how data and information are used by individuals, groups, and organizations.
A) Information literacy
B) Computer literacy
C) Software systems literacy
D) Information systems literacy
Answer: D
Q4) The era of globalization characterized by multinational corporations having plants, warehouses, and offices around the world is _____.
Answer: Globalization 2.0
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Chapter 2: Information Systems in Organizations
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Q1) In a manufacturing organization, the supply chain is a key value chain whose primary activities include all of the following EXCEPT _____.
A) inbound logistics
B) finance and accounting
C) marketing and sales
D) customer service
Answer: B
Q2) The concept of a value chain is not significant to organizations that do not manufacture products.
A)True
B)False
Answer: False
Q3) The _____ strategy for competitive advantage involves producing a variety of products, giving customers more choices, or delivering higher quality products and services.
Answer: differentiation
Q4) _____ means the ability of a product or a service to meet or exceed customer expectations.
Answer: Quality
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Chapter 3: Hardware: Input, Processing, Output, and Storage Devices
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Sample Questions
Q1) Compared to main memory, secondary storage has the advantages of volatility, lowered capacity, and higher costs.
A)True
B)False
Answer: False
Q2) A type of memory whose contents are not lost if the power is turned off or interrupted is said to be _____.
A) unarbitrary
B) nonvolatile
C) inaccessible
D) nonadjacent
Answer: B
Q3) A _____ is a computer employed by many users to perform a specific task, such as running network or Internet applications.
A) cache
B) register
C) server
D) bus
Answer: C
Page 5
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Chapter 4: Software: Systems and Application Software
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Sample Questions
Q1) z/OS from IBM, HP-UX form Hewlett Packard, and Linux are examples of mainframe operating systems.
A)True
B)False
Q2) _____ is an operating system used with special-purpose computers.
A) Unix
B) Google Android
C) Linux
D) Symbian
Q3) The _____ techniques of the operating system increases the amount of processing that can be accomplished in a given amount of time.
A) user interface
B) networking capability
C) file management
D) task management
Q4) Systems software consists of programs that help users solve particular computing problems.
A)True
B)False
Q5) _____ are sequences of instructions for the computer.
Page 6
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Chapter 5: Database Systems and Applications
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Sample Questions
Q1) A database administrator is an important nontechnical position responsible for defining and implementing consistent principles for a variety of data issues, including setting data standards and data definitions that apply across all the databases in an organization.
A)True
B)False
Q2) As long as the tables in a relational database share one common _____, the tables can be linked to provide useful information and reports.
A) primary key
B) file
C) foreign key
D) data attribute
Q3) A(n) _____ is a database management system that stores the entire database in random access memory (RAM).
Q4) Describe business intelligence (BI).
Q5) A database management system (DBMS) serves as an interface between an application program and a database.
A)True
B)False
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Chapter 6: Telecommunications and Networks
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Sample Questions
Q1) A _____ satellite system employs many satellites that are spaced so that, from any point on the Earth at any time, at least one satellite is on a line of sight, each in an orbit at an altitude of less than 1,000 miles.
A) very small aperture terminal (VSAT)
B) microwave
C) low earth orbit (LEO)
D) geostationary
Q2) A geostationary satellite orbits the earth at an altitude of less than 1,000 miles.
A)True
B)False
Q3) To determine its position, a global positioning system (GPS) receiver receives the signal from four GPS satellites and determines its exact distance from each satellite.
A) three
B) four
C) five
D) two
Q4) Briefly describe a general model of telecommunications.
Q5) Mbps stands for _____.
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Chapter 7: The Internet, Web, Intranets, and Extranets
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Q1) _____ is a process for driving traffic to a Web site by using techniques that improve the site's ranking in search results.
A) Web content streaming
B) Search engine optimization
C) Tunneling
D) Internet censorship
Q2) Software used to subscribe to Really Simple Syndication (RSS) feeds is called _____.
Q3) In a Hypertext Markup Language (HTML), the text of a Web page are codes that mark the way words will be displayed.
A)True
B)False
Q4) The ancestor of the Internet was _____.
A) the MILNET
B) the ARPANET
C) Telnet
D) Web 1.0
Q5) Using _____, Web users can jump between Web pages stored on various Web servers, creating the illusion of interacting with one big computer.
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Chapter 8: Electronic and Mobile Commerce
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Q1) A procurement card is an attachment to an e-mail message or data embedded in a Web site that verifies the identity of a sender or a Web site.
A)True
B)False
Q2) A(n) _____ is a company that acts as an intermediary between a Web site and online merchants who have the products and retail expertise.
Q3) The ______ is a security technique associated with the use of credit cards at the time of purchase that checks additional digits printed on the back of the credit cards.
A) Address Verification System
B) Advanced Authorization
C) Payment Card Industry security standard
D) Card Verification Number
Q4) A growing trend is consumers researching products online but then purchasing those products at their local brick-and-mortar stores.
A)True
B)False
Q5) Explain how the Secure Sockets Layer (SSL) works.
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Chapter 9: Enterprise Systems
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Sample Questions
Q1) Small and medium size organizations do not employ enterprise systems.
A)True
B)False
Q2) A key to the success of implementation of an enterprise resource planning (ERP) system is to make the transition from the old way of doing things to the new way as quickly as possible.
A)True
B)False
Q3) According to the classification of enterprise resource planning (ERP) vendors, _____ vendors target medium-sized firms with annual revenues in the $50 million to $1 billion range operating out of one or more locations.
A) Tier III
B) Tier II
C) Tier IV
D) Tier I
Q4) In the context of enterprise resource planning (ERP) system, a(n) _____ is a set of coordinated and related activities that takes one or more types of input and creates an output of value to the customer of that process.
Q5) In business, SME stands for _____.
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Chapter 10: Information and Decision Support Systems
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Q1) A limit on the quantity of raw material to make a finished product is an example of a problem _____.
Q2) Explain the difference between an optimization and satisficing model.
Q3) A ______ provides managers with information that supports effective decision making and provides feedback on daily operations.
Q4) The two phases of problem solving added by Huber to Simon's original three-stage model are _____.
A) intelligence and design
B) implementation and monitoring
C) choice and implementation
D) design and choice
Q5) Product pricing is important to identify products, sales personnel, and customers that contribute to profits and those that do not.
A)True
B)False
Q6) A manufacturing or architectural firm uses _____ software to develop a digital blueprint of its products prior to building them.
Q7) _____ reports are developed to provide certain information upon request.
Page 12
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Chapter 11: Knowledge Management and Specialized Information Systems
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Q1) _____ include hardware and software that permit computers to capture, store, and process visual images.
Q2) A(n) _____ points the knowledge worker to the needed knowledge.
Q3) _____ statements are rules that suggest certain conclusions.
Q4) Learning systems allow a computer to change how it reacts to situations based on the feedback it receives.
A)True
B)False
Q5) An expert system can use a case-based solution process to develop the solution to a problem by finding cases stored in the knowledge base that are similar to the problem at hand and then modifying the solution to the cases to fit the current problem.
A)True
B)False
Q6) Discuss some of the factors that go into designing a multimedia application.
Q7) Vision systems include hardware and software that permit computers to capture, store, and process visual images.
A)True
B)False
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Chapter 12: Systems Development
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Q1) In the context of data-flow diagrams (DFDs), the _____ includes arrows that show the direction of data movement.
A) process symbol
B) entity symbol
C) data-flow line
D) data store symbol
Q2) A(n) _____ is a comparison of vendor options conducted in a computing environment and with a workload that matches its intended operating conditions.
Q3) Which of the following is a disadvantage of a traditional systems development life cycle (SDLC)?
A) Lack of formal review at the end of each phase leads to minimum management control.
B) System requirements are difficult to trace back to stated business needs.
C) This approach does not produce any intermediate product.
D) Documentation is expensive and time consuming to create.
Q4) State the key question to be answered during systems analysis and list the key steps in the systems analysis process.
Q5) A(n) _____ is a separate file that contains only changes to applications.
Q6) Explain the role of the project manager in systems development.
Page 14
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Chapter 13: Systems Development: Construction,
Integration and Testing, Implementation, Operation an
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Q1) Briefly explain the difference between system testing and user acceptance testing (UAT).
Q2) In a traditional systems development life cycle (SDLC), the system construction phase follows the completion of the _____ phase when the project steering team approves of proceeding with the project.
Q3) The process of switching from an old information system to a replacement system is called _____.
A) installation
B) conversion
C) site preparation
D) cutover
Q4) _____ converts a system design into an operational system by acquiring and installing hardware and software, coding and testing software programs, creating and loading data into databases, and performing initial program testing.
A) System testing
B) Systems operation
C) System implementation
D) System construction
Q5) What is system maintenance? List the reasons for systems maintenance.
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Chapter 14: The Personal and Social Impact of Computers
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Q1) _____ is the intimidation of government or civilian population by using information technology to disable critical national infrastructures (e.g., energy, transportation, financial, law enforcement, emergency response) to achieve political, religious, or ideological goals.
Q2) The act of going through the trash of an organization to find secret or confidential information, including information needed to access an information system or its data is known as _____.
Q3) _____ is the act of unauthorized copying, downloading, sharing, selling, or installing of software.
Q4) Patent laws protect processes, machines, and compositions of matter.
A)True
B)False
Q5) List at least three useful guidelines to protect computer users from criminal hackers.
Q6) Penalties for software piracy are lenient and liberal.
A)True
B)False
Q7) _____ is a crime in which an imposter obtains key pieces of personal identification information to impersonate someone else.
Page 16
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